International Toll Free Conference
Frequently Asked Questions
- How do I request service?
Click here to go to the secure sign up
form. Simply submit the form for activation.
my attendees pay when they dial-in to my conference call?
Since attendees dial a Toll-Free access number from their
country, they will join your call at no cost to them. The billing for their toll-free attendance is billed to your account.
- Do you offer toll-free access numbers for our guests located
in other countries?
Yes, we offer country specific toll-free and local access
numbers in 100+ countries. A list of all global toll-free numbers is sent to you upon account activation.
View list of Toll-Free countries
Additional global access countries available here with our Expanded Plan.
- Why do you provide toll-free numbers that work from many countries?
Can't my overseas participants simply dial the U.S. toll-free number that you supply?
People located outside of the U.S. cannot typically dial
a U.S. toll-free number. They will need to dial-in using the toll-free number corresponding to their country location.
You will receive the list with your account activation email.
If I host a conference call and the participants
are located in Luxembourg and in the U.S., do I pay the Luxembourg rate of 8 cents per minute for the entire conference
No, you would pay 8 cents per minute for the Luxembourg
attendee and 3.5 cents per minute for the U.S. conferee. Each country has it's own per minute rate.
What time of day can I reach customer
Customer service is available for activated accounts 24
hours a day, 365 days a year. The toll-free customer service number is emailed to you with your new account activation
In addition, if you need assistance during
a conference call, the chairperson can enter star-zero [ *
0 ] on his/her phone keypad to reach an operator immediately, 24 hours a day.
- How many participants can be on one call?
You can host a conference call with up to 150 participants.
For larger conference calls, please inquire.
How is my account charged?
Visa, MasterCard and American Express are accepted. You
can also request open account billing for your company, see sign up form
How can I see the call details after I
host a conference call?
Customers receive a 'call summary' including length of
call, caller ID of attendee, date, time, and a link to the free mp3 if the call was recorded, etc. The attendance
report is emailed after each conference call.
In addition, customers receive a monthly account statement that includes all call details that occurred during
the previous billing cycle, if there was usage.
What can be done if a participant is in
a noisy area or if there is background noise close their phone?
If you have a participant that is accessing your conference
call from a telephone that has some form of background noise, you can either 'mute' all lines except your own moderator
line by pressing [ * 5 ] or ask the attendee to mute his/her line. They would simply enter [ * 6 ] on their phone
to mute their individual phone line. They can still hear the call. When they wish to speak, they will press [
* 6 ] again.
Is there a term contract or usage requirement for the account, can
I cancel at any time?
There is no term contract, you can cancel or not use the
service. Or simply keep the account in case you need it in the future. There is no monthly cost to keep open account
There are no monthly account fees or usage minimums. If the account has no usage there
are no charges of any kind.
Is your system 'full duplex'?
Yes absolutely, our international platform enables speaking
simultaneously with another caller without any clipping or degradation of line quality, just as you've come to
expect from any high quality phone conversation.
As the moderator, can I mute all of the lines except my Leader line?
Yes, enter [ * 5 ] and all of the other participant lines
will be muted. Only the host can be heard. To unmute all lines enter [ * 5 ] again.
Can the conferees mute their own lines?
Yes, a participant can enter [ * 6 ] to mute their own
phone and just listen.
How can I know who has entered the conference?
You can request to enable the 'name announce' feature.
The conferee will be prompted to say their name upon login. Or you can hear a private roster.
Can we add more than one conference room for additional departments
or teams that need to use the service?
Yes, you can easily add as many conference rooms or sets of passcodes
as you may require for any conference group, team or associates that need to use the service.
Conference passcodes can be tracked in any manner you require, name, number or any desired combination for usage
tracking and cost accounting purposes.
I do not see the country where my attendee is located on your toll-free
country list. Are there other toll-free country numbers available?
Yes, we do have a larger global access number plan with more toll-free
countries available. Click here to view the Expanded Plan.
- Have other questions about your planned international
Let us know if we can assist, here.
International Conference Call Usage
- All customers receive a monthly account statement itemizing all call details
for the period. In addition, the chairperson receives an email summary after each conference call for reference.
American International Telephonics, LLC
9601 Wilshire Blvd., Suite 1111
Beverly Hills, California 90210 USA
1 800 600 6151 US & Canada +1 310 281 5539 +1 310 424 7149 Fax
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International Toll Free Conference Call FAQ