International Toll Free Conference Call FAQ

International Conference Calls

International Conference Calls - FAQ



International Conference Call - How it Works

International Conference Call - FAQ

International Conference Call - Benefits


International Toll Free Conference Call

Frequently Asked Questions

How do I request service?
Click here to go to the secure sign up form. Simply submit the form for activation.

International Toll Free Conference Call - FAQDo my attendees pay when they dial-in to my conference call?
Since attendees dial a local Toll-Free access number from their country, they will join your call at no cost to them. The billing for their toll-free attendance is billed to your account.

Do you offer toll-free access numbers for our guests located in other countries?
Yes, we offer country specific toll-free and local access numbers in 100+ countries. A list of all global toll-free numbers is sent to you upon account activation.

View list of Toll-Free countries here.
Additional global access countries available here with the Expanded Plan.

Why do you provide toll-free numbers that work from many countries? Can't my overseas participants simply dial the U.S. toll-free number that you supply?
People located outside of the U.S. cannot typically dial a U.S. toll-free number. They will need to dial-in using the toll-free number corresponding to their country location. You receive the list with your account activation email.

For example, if I host a conference call and the participants are located in Luxembourg and in the U.S., do I pay the Luxembourg rate of 10 cents per minute for the entire conference call?
No, you would pay 10 per minute for the Luxembourg attendee and 3.9 cents per minute for the U.S. conferee. Each country has it's own per minute rate.

What time of day can I reach customer service?
Customer service is available for activated accounts 24 hours a day, 365 days a year. The toll-free customer service number is emailed to you with your new account activation email.

In addition, if you need assistance
during a conference call, the chairperson can enter star-zero [ * 0 ] on his/her phone keypad to reach an operator immediately, 24 hours a day.

How many participants can be on one call?
You can host a conference call with up to 250 participants. For larger conference calls, please inquire.

How is my account charged?
Visa, MasterCard and American Express are accepted. You can also request open account billing for your company, see sign up form for conditions. 

How can I see the call details after I host a conference call?
Customers receive a 'call summary' including length of call, caller ID of attendee, date, time, and a link to the free mp3 if the call was recorded, etc. The attendance report is emailed after each conference call.

In addition, customers receive a monthly account statement that includes all call details that occurred during the previous billing cycle, if there was usage.

What can be done if a participant is in a noisy area or if there is background noise close the their phone?
If you have a participant that is accessing your conference call from a telephone that has some form of background noise, you can either 'mute' all lines except your own moderator line by pressing [ * 5 ] or ask the attendee to mute his/her line. They would simply enter [ * 6 ] on their phone to mute their individual phone line. When they wish to speak, they will press [ * 6 ] again.

Is there a term contract or usage requirement for the account, can I cancel at any time?
There is no term contract, you can cancel or not use the service. Or simply keep the account in case you need it in the future. There is no monthly cost to keep open account between conferences.

There are no monthly account fees or usage minimums. If the account has no usage
there are no charges of any kind.

Is your system 'full duplex'?
Yes absolutely, our international platform enables speaking simultaneously with another caller without any clipping or degradation of line quality, just as you've come to expect from any high quality phone conversation.

As the moderator, can I mute all of the lines except my Leader line?
Yes, enter [ * 5 ] and all of the other participant lines will be muted. Only the host can be heard. To unmute all lines enter [ * 5 ] again.

Can the conferees mute their own lines?
Yes, a participant can enter [ * 6 ] to mute their own phone and just listen.

How can I know who has entered the conference?
You can request that we enable the 'name announce' feature. The conferee will be prompted to say their name upon login. Or you can hear a private roster.

Can we add more than one conference room for additional departments or teams that need to use the service?
Yes, you can easily add as many conference rooms or sets of passcodes as you may require for any conference group, team or associates that need to use the service. An added set of passcodes can be used at your location or optionally conference call users can use the added conference room from any of your locations.

I do not see the country where my attendee is located on your toll-free country list. Are there other toll-free country numbers available?
Yes, we do have a larger global access number plan with more toll-free countries available. Click here to view the Expanded Plan.

Have other questions about international conference calls?
Let us know here.

International Conference Call Usage

All customers receive a monthly account statement itemizing all call details for the period. In addition, the chairperson receives an email summary after each conference call for reference.
Adding additional sets of passcodes
You can receive as many additional sets of passcodes you require for other teams, associates or departments in your enterprise. This will permit simultaneous use of the account by others.

Conference passcodes can be tracked in any manner you require, name, number or any desired combination for cost accounting purposes.



Do I need to schedule my International Conference Call with an operator?

No reservations are required. The service is what we call reservationless.

Legacy global conference call sign up form

Simply notify your guests what time and date to dial-in. Send them a Toll-Free number to use from their country and the passcode. Then hold your meeting any time you wish 24/7.

Do you provide 24 hour Operator Assistance?
Yes. 24 hour operator assistance enables the host of a conference call to summon an operator while the call is in process. Our operators can assist and solve any issue the chairperson may encounter, however unlikely that may be.

An operator can be used for any reason. Operator assistance can be accessed by the moderator by entering
[ * 0 ] 'star-zero' on the moderator's phone keypad.

International Conference Call Plan
Toll Free Countries and Rates
How the Dial-Out Feature Works
Dial-Out Worldwide Rates
» Automated Group Dial-Out
Calculating Conference Call Cost
Conference Call Recording


AIT's Blog
Choosing a Plan
AIT Site Map
Link to AIT
Privacy Policy

International Conference Call Resources

International Conference Call
International Plan Features and Options
Optional Dial Out Rates
Free Session Recording with MP3
Live Conference Viewer
Reservationless Conference Call
International Conferencing Rates
How International Conference Calls Work
Applications for Audio Conferencing
Avoiding Sound Problems
Increase Conference Call Attendance
Web/Video Conferencing
Multi-Country Conference Calls
International Teleconference
24 Hour Operator Assistance
Using VoIP with Global Conference Calls
Conference Call Etiquette

Conference Call Services

Conference Calling
Conference Call Services
The Global Conference Call
Conference Calling Whitepapers
International Conference Call Whitepapers
Toll Free International Conference Call
International Conference Calling Services
International Conference Call Numbers
International Conference Call Providers

Flat Rate Conference Calls | How it Works


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International Toll Free Conference Call FAQ