- These tips can help your conference
call line quality
- To avoid sound quality problems
Always attempt to dial-in from
a quiet location because whatever sounds are around you, if loud enough, will be transmitted from your phone to
the entire conference call.
If the background noise is unavoidable, use the 'mute' keypad command to mute your phone. You will be able to hear
the conference call and when you wish to speak and be heard, simply un-mute your line.
- Whenever possible, use a phone unit that is hard-wired
into the telephone lines. i.e. Use a landline versus a cell phone (if possible).
- Mobile and cordless phones can pick up static.
But if the conferee uses the mute feature [* 5], any unwanted noise transfer to the conference call can be avoided.
- Speakerphones will pick up any noise in the room,
from the rustling of papers to background conversations. Of course, many times it is not possible to avoid using
a speakerphone or a stand alone conference table device.
- Many speakerphones types will produce what is
called "clipping" if they are making any noise while trying to listen to another participant. Clipping
cuts off a portion of the sentence. In other words, the conferencing speakerphone device, no matter how much it
costs, will be very sensitive to sounds in general and cannot distinguish between a rustling of papers, or cross
conversation in the background.
The device simply transmits all sounds. Therefore if you and your participants are using a conference table speaker
phone, you may want to also use the 'mute' feature to stop unwanted background noise from polluting your entire
conference call. Many conference call customers will mute and unmute several times during a lengthy conference
call to manage the background noise issue.
- If your participants are calling in from a cell
phone, they need to be aware to try and stay in a location where their cell signal is strong. If a cellular signal
should weaken, the participants mobile provider may drop the call and the attendee will need to dial-in again.
- If you have to use a payphone, try to find a large
bank of phones. That way, if one is producing static, you have several phones to choose from to find one that works
- If your conference call participant is using a
VoIP phone connection to access your conference call, that participant will be subject to typical Internet issues
that may be hard to control. In other words, no one can predict with certainty what the connection quality will
be if they are using a VoIP connection to access a conference call. It's basically the luck of the draw. And certainly
more and more users are, in fact, using VoIP phones for all calls, not only conference calls.
- If you find you are having
a sound quality issue
- Hang up and dial back into the conference call.
Many times these problems clear themselves up when the local bad connection is terminated.
Try using the "Mute" button on your phone. If the phone equipment is causing the problem, this may help.
Only "un-mute" when you need to speak.
- Getting help when on an live conference call
Your account has included 24/7 operator assistance for both chairpersons and attendees. Dial *0 on your phone key
pad to bring an operator on the conference with you immediately.
If there is music, or unwanted background disturbances in your conference, you can get immediate assistance.
Audio nuisances can originate from various possibilities. Mobile phones and speakerphone devices can cause the
most usual issues. Additional problems can arise if there is an inferior line being used by one of the conference
If this occurs, the chairperson can request that a participant use the phone itself as opposed to continuing with
a speakerphone device.
Another possibility is to dial back in using a land line if they using a problematic mobile phone.
The chairperson can press *5 to mute all callers within a conference to eliminate background noise.
Your guests can unmute their phone with *6 when they need to speak. The chairperson can unmute all participants
using the *5 key pad command.
Call Equipment, this conference call service allows attendees to speak simultaneously with each other without degradation
of sound quality.
This technology is specifically
designed to give you the clearest possible audio quality.
This means, however, that any static or disruptive noise that can be picked up through the microphone of a participants
phone could effect the entire conference call.
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Audio Conference Calls | Improving Conference Call Sound Quality