Sent to you upon account activation Chairperson and Attendee Passcodes List of International Access Numbers User Friendly Guide Included Connect app for iPhone/Android, PC/Mac Global Access Rates Optional Leader Dial-Out Rates

Provision of Services: Service Provider agrees to provide reliable conferencing services that are free of defect and function as advertised. I hereby certify that the above information is true and correct. I agree to pay for account usage promptly within the terms on my invoice. If I default in meeting these conditions, I understand that my account can be placed on a hold status, which means my company cannot use the service until payments are made to restore my account. I am responsible for all usage of account passcodes, therefore I will attempt to prevent any unauthorized account usage. Upon account activation, aitelephone.com guarantees to deliver by e-mail a 100% working account to the Customer including global access phone numbers, passcodes and user friendly guide.

When is the billing cycle? Accounts are billed for account usage monthly. Customers receive an invoice during the first week of the month if there was account usage. For example, if a customer hosts a conference call this month, it will be invoiced and billed the first week of next month. If there was no account usage during the month, no billing will occur. Do I have to pay anything to activate my account? There is no cost for account activation. Is there an alternative way guests can join my call? As an included option, account owners can ask their overseas participants to join the call by dialing our standard U.S. network access phone number from their country. The account owner pays 2.2 cents per minute for the invitee to use the U.S. direct access number. Users typically use Skype or some other inexpensive method to call the U.S. Are there any monthly fees? No, there are no monthly fees of any kind. What is my account charged for? You are billed for conference call account usage. If you conduct a multi country conference call, then those various per line country rates apply. See global rates here. When can I use my account? Immediately upon receipt of the account activation email. Your account can be used any time 24/7. Can I get a summary of my calls? After a conference call has ended, the system automatically sends a call attendance summary to the email address on file. Can I manage my account online? Yes you can log in to your account portal. From there you can download session recording MP3's, pay an invoice or modify other account preferences.

How do I cancel service? Cancel account by sending an email or calling customer service or simply stop using the service. How do I get assistance during my conference call. Your account includes 24 hour U.S. based operator assistance. If you are on a call and need assistance, simply enter this keypad command [ * 0 ] to instantly receive operator assistance for any issue, at any time. Can I receive additional passcodes for other users? Yes, additional set/s of passcodes enable simultaneous use of the account by your associates, team members or departments. Complete this section above or add sub-accounts anytime through customer service. Can I get a copy of Invoices? Yes, you can login to your customer portal to view and download invoices. Customers receive a PDF monthly invoice by email detailing actual usage. Is this a VoIP service? No, this is a traditional PSTN (Public Switched Telephone Network) service with high quality international lines. Your call is not transported over the Internet. It is most suitable for businesses that require reliable voice clarity on their calls. How to use the dial-out feature and the free optional Connect app? Included in your welcome email are easy user guides for both of these included connection options. Free IOS, Android, iPhone and desktop use.