Sent to you upon account activation Chairperson and Attendee Passcodes List of International Access Numbers User Friendly Guide Included Connect app for iPhone/Android, PC/Mac Country Dial-in Rates Optional Dial-out Rates

Provision of Services: Service Provider agrees to provide reliable conferencing services that are free of defect and function as advertised. Customer (Account Owner) certifies that the information submitted on this form is true and correct. Customer agrees to pay for account usage within the terms of the invoice. If a default should occur in meeting this condition, Customer understands that the account can be temporarily suspended until payments are made to restore the account. Customer agrees to be responsible for all usage of account passcodes. Customer understands that Service Provider, its officers and partners are not liable for any direct, special, indirect, incidental, punitive or consequential damages, including loss of service from force majeure, acts of god, natural disasters, communications failure, governmental actions, acts of war, riots, vandalism, or any situations beyond our reasonable control. Upon account activation, aitelephone.com guarantees to deliver a 100% working account to the Customer.

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When is the billing cycle? Accounts are billed for account usage monthly. Customers receive an invoice during the first week of the month if there was account usage. For example, if a customer hosts a conference call this month, it will be invoiced and billed the first week of next month. If there was no account usage during the month, no billing will occur. Do I have to pay anything to activate my account? There is no cost for account activation. Are there any monthly fees? No, there are no monthly fees of any kind. You are billed for usage only, per line per minute. When can I use my account? Immediately upon receipt of the account activation email. Your account can be used any time 24/7. Can I get a summary of my calls? After a conference call has ended, the system automatically sends a call attendance summary to the email address on file. Can I manage my account online? Yes you can log in to your account portal. From there you can download session recording MP3's, pay an invoice or modify other account preferences.

How do I cancel service? Cancel account by sending an email or calling customer service or simply stop using the service. How do I get assistance during my conference call. Your account includes 24 hour U.S. based operator assistance. If you are on a call and need assistance, simply enter this keypad command [ * 0 ] to instantly receive operator assistance for any issue. Can I receive additional passcodes for other users? Yes, additional set/s of passcodes enable simultaneous use of the account by your associates, team members or departments. Complete this section above or add sub-accounts anytime through customer service. Can I get a copy of Invoices? Yes, you can login to your customer portal to view and download invoices. Customers receive a PDF monthly invoice by email detailing actual usage. How to use the dial-out feature and the free optional Connect app? Included in your welcome email are easy user guides for both of these included connection options. Free download for IOS, PC Android, smartphone and desktop use.