- Local Phone Number Forwarding
- Local phone forwarding is a communications method often used by businesses to
assist local callers and establish a phone presence in a given community or country.
This communications method involves ordering local phone numbers for the desired communities and then using local
phone  forwarding to forward calls to
a predetermined destination such as a call center or main office.
The destination phone number or 'ring to' number can be located locally or in any country.
Local phone number forwarding is a cost-effective
way to expand a business's reach.
It works in much the same way that 800 numbers work. While you could use an 800 number for callers
in other communities, local phone forwarding adds localization to the mix.
- For example, a travel agency based in Orlando, Florida targeting clients in
New York could order local phone numbers throughout New York and then use local
phone forwarding to route those calls to its main office in Orlando.
Callers from New York will dial local numbers for their communities, yet the phone will physically ring in Florida.
The cost of the call will be incurred by the business, not the callers (unless the caller dials from outside the
phone number's local area in which case standard toll charges will apply).
In this example, local phone forwarding allows the Florida business
to establish itself in New York without having to rent New York office space or staff it.
Local Phone Number Forwarding Features
- Local phone forwarding services extend beyond the actual forwarding of phone
calls, too.
Online account management tools make it possible to configure the behavior of your local phone forwarding number
or activate additional features. You can even change the destination phone number online in real time.
For instance, you can set up your plan to serve as a local fax number and then route those faxes to your email
inbox as image attachments.
This feature allows you to receive faxes without the expense of adding a separate fax line or equipping an office
with a fax machine.
Advanced call routing features
Advanced routing features make it possible to change how local calls are handled.
For example, it may make sense to designate specific customer service agents to handle callers from various regions.
In addition, you could route calls to different offices or even voicemail based on the time of day.
Other important features include simultaneous call processing, audio quality, customized greetings, and voicemail
options.
Simultaneous call processing ensures that incoming calls are routed through your phone system's hunt group or sent
to voicemail. It eliminates busy signals when two or more callers call at the same time.
The quality of each call is crucial, making the (PSTN) public switched telephone network a superior choice over
VoIP.
Customized greetings add a personal touch while voicemail options ensure your messages are promptly delivered.
Extend your business's reach, order local phone number forwarding.
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