- International Toll Free Number
- Grow Your Business Globally with an International Toll Free Number.
Does your business offer products and services to customers outside your own country?
Are you looking to expand into global markets? In both cases, ordering an international
toll free number for each country that you operate in or are entering into allows local callers to reach your overseas office without incurring international
long distance costs.
Like a domestic toll free number, an international toll free number is free to your callers. As the account holder,
you will be charged for each minute of incoming phone calls.
In the case of an international toll free number, the rates you are charged per minute depend on the countries involved.
In general, you will need an international toll free number specific to the originating country. For example, toll free phone numbers are assigned
different prefixes and dialing conventions based on the country each phone number is for. They generally only work
within the designated country as well. This is why a U.S. company can't simply publish its standard 1800 number in other
countries. Callers from outside of North America won't be able to connect to a US 1800 number. Plus, the number
will look odd to them as their own countries have different prefixes and dialing conventions.
You can solve this problem by ordering an international toll free number for the specific countries you serve and
then routing those incoming phone calls to a phone inside your home country - or another country if so desired.
For instance, you could order a toll free phone number for Hong Kong and route incoming calls to a call center
in the US, UK, India, or anywhere else in the world.
- Benefits of offering an International Toll Free Number
Not only does such a number make it easier for global callers to call your main office, it makes your company look
as though it might actually have a local office inside the targeted country. For instance, if you're based in the
United States and you see a company with a 1800 or 1877 number, you likely recognize that number as being a traditional
US toll free number, right? While the number looks
like a US number in appearance, it might actually ring to a call center in another country.
This same effect can be leveraged when you want to appear as if you have a local office in other countries such
as Ireland, South Africa, or Dubai. By ordering an international toll free number
for those countries and publishing or distributing it to customers residing in those countries, your company will
look more friendly and less foreign.
This perception can solve common objections callers may have about dialing a company in another country. Some of
these objections have to do with national loyalty while others are centered on cost, language, and time zone concerns.
- Getting the Most Out of Your International Toll Free Number
- While establishing an international toll free number and routing it to your
company's main office or call center can overcome common objections, to get the most out of your international
toll free number follow these tips:
- Use time of day routing
- This routing feature can route calls based on the time of day it is. This helps with time zone differences and
ensures that callers are handled during normal business hours for them. Of course, if their business hours are
the middle of the night for your organization, you'll need to add a night shift to your call center or outsource
customer service to a call center that can handle those calls. In either case, you may need to change destination
numbers based on the time of day calls are made.
- Plan for language differences
- If you're targeting callers in a country that speaks a different language, it's smart to route calls to fluent
customer service agents. You may need to hire additional staff to handle your international callers. Using advanced
routing features, you can route calls to specific agents based on where calls originate. For example, you could
route all calls from Italy to your agents that speak Italian fluently.
- Set up local ring tones if available
- The sound of a phone ringing just after placing a phone call sounds different depending on which country you
are calling from. By using the local ring tone, your callers will hear the same sounds that they are accustomed
to hearing when making regular phone calls.
International Toll Free Number Features
- When ordering an international toll free number, call quality is one of the
most important features available. While you may take call quality for granted, it's not necessarily a given especially
with the rise of Voice over Internet Protocol (VoIP). Though inexpensive, VoIP calls are notorious for poor sound
quality, echo-like sounds, audio dropouts, and other flaws. The best sound quality comes from the traditional public
switched telephone network. When your international toll free number is tied to this system, you can rest assured
that your callers will hear you loud and clear.
Another vital feature for any international toll free number is simultaneous call processing.
This means that when several people dial the international toll free number at the same time, none will receive
a busy signal. Depending on how you set this feature up, the callers can be routed through your existing hunt group
or sent to your voicemail box.
A single international toll free number can also be configured to accept international faxes. With this option
enabled, the faxes are sent as image files to your designated email address.
Whether you need an international toll free number temporarily or for the long term, affordable month-to-month
plans are available. With support for over 108 countries and all of the most important features, consider ordering
an international toll free number.
View Rates and Plans
Businesses Of All Sizes From Small Companies
To Large Enterprises Can Benefit By Offering An International Toll Free Number Where Their Callers Are Located
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