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International Toll Free Number

Grow Your Business Globally with an International Toll Free Number.

Does your business offer products and services to customers outside your own country?

Are you looking to expand into global markets? In both cases, ordering an
international toll free number for each country that you operate in or Like a domestic toll free number, an international toll free number is free to your callers.are entering into allows local callers to reach your overseas office without incurring international long distance costs.

Like a domestic toll free number, an international toll free number is free to your callers. As the account holder, you will be charged for each minute of incoming phone calls.

In the case of an
international toll free number, the rates you are charged per minute depend on the countries involved.

In general, you will need an
international toll free number specific to the originating country. For example, toll free phone numbers are assigned different prefixes and dialing conventions based on the country each phone number is for. They generally only work within the designated country as well. This is why a U.S. company can't simply publish its standard 1800 number in other countries. Callers from outside of North America won't be able to connect to a US 1800 number. Plus, the number will look odd to them as their own countries have different prefixes and dialing conventions.

You can solve this problem by ordering an international toll free number for the specific countries you serve and then routing those incoming phone calls to a phone inside your home country - or another country if so desired. For instance, you could order a toll free phone number for Hong Kong and route incoming calls to a call center in the US, UK, India, or anywhere else in the world.

Benefits of offering an International Toll Free Number

Not only does such a number make it easier for global callers to call your main office, it makes your company look as though it might actually have a local office inside the targeted country. For instance, if you're based in the United States and you see a company with a 1800 or 1877 number, you likely recognize that number as being a traditional
US toll free number, right? While the number looks like a US number in appearance, it might actually ring to a call center in another country.

This same effect can be leveraged when you want to appear as if you have a local office in other countries such as Ireland, South Africa, or Dubai. By ordering an
international toll free number for those countries and publishing or distributing it to customers residing in those countries, your company will look more friendly and less foreign.

This perception can solve common objections callers may have about dialing a company in another country. Some of these objections have to do with national loyalty while others are centered on cost, language, and time zone concerns.

Getting the Most Out of Your International Toll Free Number

While establishing an international toll free number and routing it to your company's main office or call center can overcome common objections, to get the most out of your international toll free number follow these tips:

  • Use time of day routing - This routing feature can route calls based on the time of day it is. This helps with time zone differences and ensures that callers are handled during normal business hours for them. Of course, if their business hours are the middle of the night for your organization, you'll need to add a night shift to your call center or outsource customer service to a call center that can handle those calls. In either case, you may need to change destination numbers based on the time of day calls are made.
  • Plan for language differences - If you're targeting callers in a country that speaks a different language, it's smart to route calls to fluent customer service agents. You may need to hire additional staff to handle your international callers. Using advanced routing features, you can route calls to specific agents based on where calls originate. For example, you could route all calls from Italy to your agents that speak Italian fluently.

  • Set up local ring tones if available - The sound of a phone ringing just after placing a phone call sounds different depending on which country you are calling from. By using the local ring tone, your callers will hear the same sounds that they are accustomed to hearing when making regular phone calls.

International Toll Free Number Features

When ordering an international toll free number, call quality is one of the most important features available. While you may take call quality for granted, it's not necessarily a given especially with the rise of Voice over Internet Protocol (VoIP). Though inexpensive, VoIP calls are notorious for poor sound quality, echo-like sounds, audio dropouts, and other flaws. The best sound quality comes from the traditional public switched telephone network. When your international toll free number is tied to this system, you can rest assured that your callers will hear you loud and clear.

Another vital feature for any international toll free number is
simultaneous call processing. This means that when several people dial the international toll free number at the same time, none will receive a busy signal. Depending on how you set this feature up, the callers can be routed through your existing hunt group or sent to your voicemail box.

A single international toll free number can also be configured to accept international faxes. With this option enabled, the faxes are sent as image files to your designated email address.

Whether you need an international toll free number temporarily or for the long term, affordable month-to-month plans are available. With support for over 108 countries and all of the most important features, consider ordering an international toll free number.

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Businesses Of All Sizes From Small Companies To Large Enterprises Can Benefit By Offering An International Toll Free Number Where Their Callers Are Located

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