800 Number Forwarding Service in Action
| Use Cases
Our 800 number forwarding service is ideal for all kinds
of business and personal scenarios. With an 800 call forwarding number, you can create a virtual bridge across
international boundaries. Below are some examples of how you can use 800 number forwarding to receive calls from
international callers.
Using 800 Number Call Forwarding in a Call Center
In this example, we have an established US-based skincare company that is entering a new market in Singapore. Its
call center is currently located in the United States with a traditional US toll free number. However, customers
from Singapore cannot use a North American toll free number because they are not in the region. Fortunately, our
800 number call forwarding service enables the company to establish an 800 number local to Singapore and then forward
the calls to the existing call center in the United States.
For example, if a customer in Singapore needs to call for customer service, they simply dial an 800 number as expected.
There's no need for Singaporean customers to make an international phone call in order to reach the US call center.
Likewise, there's no need for the company to establish a local call center. Instead, the company can utilize its
existing assets to service this new market.
The biggest challenge has to do with time zone and language differences, which is solved through scheduling and
staffing. While most Singaporeans speak English, some speak Chinese or Malay. Using our advanced call routing features,
it's possible to route incoming calls from Singapore to bilingual agents who speak the local language.
Should the skincare company later decide to route incoming calls from Singapore to a different call center, doing
so is a simple matter of changing the 800 call forwarding number's destination number to the new call center. In
fact, you can change the destination number to any phone number in the world at any time.
Using 800 Number Forwarding for Small Business
or Consulting Work
By their nature, 800 numbers immediately give businesses a more professional image. Even the smallest of businesses
appear larger and more credible when they have an 800 number. In this example, we have an Australian logistics
consultant who consults with clients in the United Arab Emirates. He's a one-man operation, but uses a UAE toll
free number to conduct his business.
His UAE toll free call forwarding number appears on his website, brochures, letterhead, and business cards, instantly
making his consulting business appear more professional and accessible to existing and potential clients. When
they need to reach him, they simply call his 800 number. They are completely unaware that he's located half a world
away.
Because he travels frequently, the ability to change the destination number on the fly is crucial. He oftentimes
rents office space during his time in the United Arab Emirates and changes the destination number accordingly.
This ensures constant communication with his clients no matter which country he's in at any given time.
Get Your Own 800 Number Call Forwarding Plan
Getting your own 800 call forwarding number is easy and commitment free. In fact, you can try our 800 number call
forwarding service for free to get a better idea of how well it will work for you. Our monthly plans are available
without a contract and are competitively priced. You can upgrade or downgrade to get more or less monthly minutes
as your needs change. Plus, we have a long list of calling features to make your experience great.
Perhaps your company
needs a toll-free or local international phone number?
Sign
up for a free trial today
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