Global Call Forwarding Enables Instant Call Divert to Any Phone in Any Country

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SMS
Mobile Numbers
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Call Divert
How it Works
Outbound Calling
Video Guide

Upon account activation you will receive an email with user instructions including the following:

1 Your New Virtual Phone Number

2 Your account number and PIN and Login Portal link enabling you to:

• Change your 'ring to' number instantly, 24/7

• View call details in real time

• Login to manage your account preferences

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Buying a Virtual Phone Number

Own and Control a Phone Number In Another Country

View Rate Plans and Availability

Let's assume that it's important to you to provide a New York City phone number to your callers. Just as an example, you can order a local number in many different area codes in the State of New York as with many other U.S. cities.

To continue with the New York example, if you chose a New York City number with a (646) area code, many New Yorkers, not all, could dial your 646 number and not have to pay any additional long distance fees to their local phone company to reach your virtual number.

A local virtual number will permit a caller within the same city or area code of your chosen local number to connect to your local number without any cost to the caller within that same area code, and many times depending on the rate plan your caller has with their local phone company, the call to your purchased virtual number may be totally free to them.

Are you in Los Angeles, California but need a telepresence in Florida? Buy a Florida virtual number and direct the calls to Los Angeles.

You are located in The U.K. and need a phone number in the U.S? Choose from many states and cities in the U.S. and direct the calls to your phone in the U.K.

Additional Built-in Features

• Time of day routing - with time zone settings
• Voice Mail
• Caller ID - Know what phone number is calling. Learn about Caller ID here.
• Call Recording
• Virtual SMS Numbers
• Advanced free features

The features below can be enabled and disable by the customer through the Customer Management Control Panel. In other words, after your account is activated and you are provided with the login link, you can login to your account and easily set up these features based on your usage preferences.

• Maximum wait time on answer

This feature defines how long the system will wait for leg B to answer before considering it failed and moving on to a second 'ring to' number, etc. Ring time adjustments range from 15 to 40 seconds. The times are approximate, but are within +/- 5 seconds. This means that if you set the ring time to your 'ring to' number to be 20 seconds, this may in actuality turn out to be 15 seconds or as much as 25 seconds. By default the ring time before a call is deemed failed, is four rings.

Therefore, if your circumstances dictate that you need a longer ring time, you can use this maximum "wait time" adjustment. Many customers experiment with this setting until it works to their benefit or they leave the default setting in place.

• Local Ringtone Feature

The system can play a localized ring tone (the tone you hear when you call someone and it's ringing). You will have a selection of 40 countries or the choice to use the remote-end ringback tone, which means the audio is passed through from the destination (this is the default).

Once you activate this free feature, you will increase local appeal when callers dial your Toll Free or Local number. The caller will hear the normal dial ring tone of their country which will make the caller feel more comfortable.

We currently have 40 distinct country local ring tones that customers can choose from. The rest of the countries around the world use one of these ring tones.

Both of these settings are available on the advanced forwarding settings page (accessible from the Customer Management Control Panel).

All customers receive the link to the Customer Management Control Panel upon receipt of the account activation email. Set up your virtual number to redirect your calls to any phone number worldwide.

You may be located in the London UK, Rome Italy, Paris France or Istanbul Turkey or Rio de Janeiro Brazil, to name a few choices.

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Call Forwarding Example |Many of your Important Callers are Located in Dubai but your Office is in Egypt

Solution

Buy a Dubai, UAE Phone Number to create a local phone presence in Dubai. Your UAE callers will be instantly diverted to your Egypt landline, mobile phone or VoIP. Use this same strategy to route calls to your phone from any of 150+ countries.

Other applications

1 You may be a Greek cruise line operator. You want to make it easy for U.S. clientele to reach your reservation desk in Greece. Buy a U.S. Toll Free number, remove the obstacle for your U.S. callers and give them your U.S. toll free number to reach you at no cost to them.

2 Assume you own a winery with headquarters in France and have distributors in the UK, Australia, New Zealand, Germany, Italy and the U.S. You can buy country specific Toll Free numbers for the UK, Australia, New Zealand, Germany, Italy and the U.S. that will redirect all callers in those countries to your France main office phone number.

Simultaneous Calls

Accepting and forwarding multiple calls simultaneously is a free feature. The simultaneous call feature is available for the majority of countries where local numbers are offered. No need to be concerned about having too many inbound calls. If you have an abundance of calls all arriving at the same time, we can adjust your account at no additional cost to fit your inbound call traffic requirements.

Quality of call forwarding

Calls are clear and crisp. This service delivers audio quality based on public switched network infrastructure (PSTN) line quality.

Calls transported over (VoIP) the Internet are subject to uncontrollable transport, bandwidth and other issues.

These call quality issues are especially apparent if the call is being forwarded internationally using VoIP. Consequently the potential for negative call quality issues typically associated with calls over the Internet are virtually non-existent with Global Call Forwarding service.

What are the costs?

Costs are determined by your choice of the Virtual Number country or city and the call destination number, where you wish the calls to divert to.

View rate plans and virtual number availability

Provide your associates, customers or family a local phone number and have all your calls routed to any phone number you desire, located anywhere in the world.

If your customers are located in different countries than you or if you travel often or if you have family or friends overseas, now you can give them a local phone number and receive their calls where you are.

Use this service for call forwarding to your cell phone or landline. Or, have your cell phone calls forwarded to another country using an international virtual number.

Changing your 'ring to' number

Once your virtual line is activated, you can login online and easily modify your call forwarding number. The change is effective in real-time and takes just seconds to do.

Using the 'Time of Day Routing' feature

As an example you could have your calls forwarded to a number in Japan in the morning and change the call forwarding to a number in the UK in the evening. Or change it from your landline to your mobile phone, at any time.

What will callers hear when they dial my Virtual Phone Number?

Calls are connected very quickly. The caller will hear normal call processing as with any other call they may make.

What is a 'private' Virtual Number?

The virtual number assigned to your account is unique and does not require your callers to enter an extension number. It is your dedicated, private phone number for your use and distribution.

Is voicemail included?

Yes voicemail and voice to email are included free features.

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SMS messages are forwarded automatically to an email address chosen by the subscriber.

Incoming SMS content is forwarded in email format, with the sender’s caller ID and text message. SMS forwarding subscribers can get an SMS enabled virtual number to receive incoming texts from selected countries. Incoming SMS content is swiftly and conveniently forwarded in email format, with the sender’s caller ID and text message.

For customers who are unsure if this service is what they need, we offer SMS forwarding numbers with a free trial, for customers to test the service risk-free. Subscribers can also get an SMS enabled virtual number as an add-on to their existing service. SMS allows us to provide a more complete virtual phone service, so if you’ve been searching for a viable solution that enables SMS forwarding with your virtual phone numbers, this may be the best one for your needs.

Which Mobile Workers Can Benefit from a Mobile Virtual Phone Number?

While most anyone who works on the go can benefit from a virtual phone number, those who may benefit the most are those who frequently work from different locations such as their homes, main offices, branch offices, client job sites, and temporary office spaces.

A virtual phone number is also a good choice for mobile workers who travel overseas frequently. For example, when visiting another country, there's no guarantee that your mobile phone will work. Even if it does work, international roaming fees will make using the phone cost prohibitive. With a virtual phone number, you could purchase a cheap disposable phone inside the destination country and then use the international call forwarding feature of your virtual phone number to that temporary mobile phone.

Virtual phone number forwarding and your BYOD policy. Instead of giving customers their personal mobile phone numbers and worrying about boundaries, they can give out their virtual phone numbers and configure international call forwarding so that those calls are only forwarded to their mobile phones during business hours.

Why Use a Virtual Phone Number when Mobile Workers Have Mobile Phones?

Whether your mobile workers bring their own devices or use company-issued mobile phone numbers, it is not always desirable to give out a mobile phone number to clients, prospects, and others who may call at all hours of the day or night. With a virtual phone number, workers can configure when calls will be routed to their mobile phones and when they should be routed to voicemail or an alternate phone number.

In addition, many workers take mobile phone calls when they're seated inside an office with a perfectly workable landline or VoIP line. This uses up valuable mobile phone minutes, results in higher costs, and is not as comfortable for the user. The ability to switch the virtual phone number's ring to destination at will allows the user greater control over which physical phone to use.

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Customer Comments

"I'm French, actually living in Brazil, liked the idea to get a US local phone number so any US store I do business with and any of my US friends can call me easily. Thanks, Laurent S"

"We have signed up for the call forwarding package from UK toll free to Malaysia and quite happy with the voice quality. Now, we're planning to extend to other countries and call forward the calls to Malaysia. Linda T"

"I am using your Bahama Toll Free service for a month to see if this will work for our local market to reach us. We want our Bahamian clients to be able to make a cost free call to our US office. Marcello C"

"The Colombia phone line has been very good for receiving international calls from Colombia free for our customers. The service and features are very satisfactory and perfect for are needs. Thank you, I will recommend your company to my friends. Rigoberto V"

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Virtual Phone Number Forwarding and Global Call Redirect

When it comes to international communications, high tech solutions aren't always the right answer. In fact, a seemingly low tech service, for international call forwarding is a practical solution that delivers international callers to the phone of your choice. Here's what you need to know about using international call divert as part of your global communications strategy.

What is International Call Divert?

International call divert is a type of call forwarding, except it involves virtual phone numbers. As you may or may not know, toll free phone numbers are specific to each country or region. For example, a typical US 800 number only works for callers in the United States or Canada. If a company has international customers, they need their own country-specific toll free phone numbers. Using international call forwarding, those international calls can be forwarded to the company's designated call center located virtually anywhere in the world. Using international call forwarding, a single call center could receive calls from the United States, Canada, Spain, Argentina, Australia, Germany, and other countries.

Why Use a Call Divert Service?

Using international call divert delivers callers from around the world to the phone of your choice. It is a practical way to centralize operations. While call center operators are the obvious choice for international call divert, many smaller companies use international call forwarding to their advantage.

For example, when testing a new overseas market, you could order a local phone number and then forward it to your main office. This immediately creates a local presence without the need for renting office space in a distant land.

International call divert is also commonly used by business travelers to ensure that they are readily accessible despite a complicated itinerary.

International call divert may not be as exciting as newer technologies such as web conferencing and mobile apps. However, it is a tried and true communications method and international call forwarding delivers practical results.

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How International Call Forwarding and Outbound Calling Works

In order to divert your international calls, you'll need support for countries you require. Currently, we offer numbers in 150+ countries.

Let's say that you want to forward calls from Hong Kong to a call center in Malaysia. Depending on your preferences, your call divert service would issue either a local or toll free virtual phone number for Hong Kong and then forward callers to the designated ring to number, in this case your Malaysian call center. This virtual phone number would look like any other local or toll free Hong Kong number, yet instead of ringing to an office in Hong Kong, it would ring to your call center in Malaysia.

After you receive the calls from your virtual number, you may want to return the call, inexpensively. You can do so by adding Outbound Calling option to your account.

Unique Features

The business landscape has changed over the years, and outbound strategies that worked in the early 2000s might no longer be effective today.

Here are some our features of calling outbound:

Call Tracking: We give you access to detailed call records to improve business analysis. This enables you to track important sales metrics and also can be used for marketing campaigns and efforts.

Target the Right Prospects: It is important for companies using outbound strategies to target the right prospects. They should have call lists with relevant information about who they are calling. There is nothing worse than calling someone by the wrong name on the phone.

Warm Up With an Introduction

Depending on the type of sale, different cold calling practices can be most effective.

Record Your Calls

Monitor and improve employee performance, and adhere to international financial industry requirements with call recording.

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Add Outbound Calling option to your virtual number. Make international calls using VoIP with free softphone. Use with smartphone, tablet, PC or Mac.

You can use one of the local or toll free numbers you purchased from us as your Caller ID for your outbound calls.

* The Outbound Calling Option can be used by multiple VoIP/SIP phones simultaneously.

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Example • How to Locate Call Forwarding Rate Plans