Canada Toll Free Conference Call Plan | FAQ

Toll Free Conference Call Service | FAQ


Toll Free Conference Call

Toll Free Conference Call Plan - FAQ

2.5 Toll Free Conference Call Plan - FAQ

Q. What are the rates?

A. U.S. and Canada Toll Free rate = 2.5¢ per minute ($0.025)

Conference call FAQ

Q. Is there a contract or any prepayment required to activate an account?

A. This plan is Pay-As-You-Go. There is no prepayment required. Also there is no contract or usage commitment. Any account usage is billed to a credit card on a postpaid (billed at end of billing cycle), not prepaid or invoiced.
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Q. I suppose I will be assigned an account number and a PIN number?

A. Actually you receive two PIN's. The participant PIN that you send
to all 'participants' and the Host or Leader PIN which is used by the chairperson to login to the call.

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Q. Is there some way I can know who is on the call such as their caller ID?

A. You receive all caller ID's of any participants that dialed in including your own caller ID as the host. So yes, you would know the caller ID of all that participated. An attendance report is sent after each conference call with all call details.
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Q. Is there an online account dashboard?

A. Yes. Your account includes the online Live Conference Viewer which permits the Host to gain more control over the call. In addition to being able to view caller ID's of all on the call, the host can actually mute all or individual callers, delete a caller, start recording, disconnect the conference, etc.
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Q. Can I schedule a conference call with you in advance in order to receive the PIN numbers so I can distribute it to meeting attendees when I send them the conference invitation?

A. There is no scheduling required with us. You are free to give out the PIN's immediately upon receiving your account welcome email. You can host your calls 24/7 without booking the call with us. New accounts are activated quickly.
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Q. Could participants dial-in and have their own conference call without me?

A. No because the system will not connect only callers that use the participant code. The Leader/Host PIN must be entered before the conference call can begin and then all can be heard. But there is no conference call until the Host enters the call with the Host PIN.
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Q. What if I want to change PIN's for my account, how is this done?

A. Simply email or call customer service and tell us you wish to change the PIN's for your account. It's free to do so, ofcourse.
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Q. What happens if some participants do not hang up after the call. Can they stay on and talk without me?

A. No because the system has a built-in feature called "Auto Hang Up". This feature is enabled by default, unless requested otherwise. It automatically disconnects the entire conference call when the Host hangs up. This feature can be enabled or disabled on request.
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Q. If I want to hold a conf call for myself and 3 others, do I just provide the three callers with the attendee PIN number and tell them what time to call in? Or, does each caller get a separate PIN number?

A. You would send the attendee PIN code to all of your participants. The participants ALL use the same participant code. As the Host, you would use your unique Host code.
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Q. What if some of my participants dial in 2 minutes early before I log in with my Leader code?

A. The early arrivals will hear only music (cannot hear each other) until you, the Host, log into the call with your host PIN code.
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Q. If we have a participant located in China, can they use the U.S toll number to enter our conference call?

A. Yes. U.S telephone numbers are accessible from any country. They would need to pay their own local China phone company for the call to the U.S but they certainly can do that. They could also use Skype to dial-in.
If you do have China attenddes, view the details for the toll-free International conference call service here.
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Q. If some of our attendees dial the Toll Free number and others use the supplied Toll number, can we be on the same call even though the two different access numbers are used?

A. Yes absolutely. The conference room is accessed by the passcodes that are entered by the participants and Host. So, no matter what access number is used, the passcodes will direct all participants to the same conference call.
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Q. How many participants can be on one conference call?

A. You can host a conference call with up to 300 attendees total by default. If you need to accomodate larger conferences, simply let us know in advance.
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Q. I need more than one set of passcodes. How do I order additional set of passcodes for simultaneous use of the account by other departments and teams?

A. To add more conference rooms, you can request as many as needed. This would permit separate conference calls to take place concurrently under your main account. Each set of passcodes can have it's own conference ID for cost accounting purposes.
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Q. I have callers located in Canada, can they dial-in using the U.S toll free access number?

A. Participants in Canada dial-in using the supplied Canada Toll Free number that is provided upon account activation and is used by either Canada or U.S originated callers.
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Q. I have attendees located in other countries, will they be able to call the U.S. toll-free access number to access my conference calls?

A. Probably not. Most of the world cannot dial a U.S or Canada Toll-Free number.

What we do, however, is send you a normal (not toll-free) conference bridge access number. This would be accessible from any country. The caller would need to pay for his/her access to dial into the U.S from their country.
They would pay their local provider in their country. They could also use Skype or any other IP phone.

Or, if you have regular international conference calls with participants other than Canada, and you do not want your international attendees to pay for access, then we do offer a different plan that provides Toll Free access numbers in over 62 countries for international conference calls.
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Q. Is the Conference Viewer included free with this plan?

A. Yes, the Conference Viewer is free. When you use the Conference Viewer, you can do the following:

-enjoy advanced web-enabled control of your conference calls
-view Caller ID to help know who is in your teleconference
-ability to mute or disconnect certain attendees
-stop additional attendees from entering a call in process
-start recording a conference call
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Q. Must I use the Live Conference Viewer on each conference call or is it optional?

A. It's included free but you do not have to use it. As the moderator, you can use the Conference Viewer anytime you have web access. If it's convenient for you to use it, you'll gain the additional control it provides during your conference call.
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Q. Can my attendees use their VoIP or Skype to join my conference call?

A. Yes, they can join your call with Skype or any IP phone they my have available.
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Q. Can the Moderator of the conference call use VoIP or an IP phone to host the call?

A. Yes, however if it's a critical call, we do not recommend using a VoIP phone -if you are the host. IP phone lines carry your connection over the Internet and because of this, a VoIP connection can be unpredictable. The connection quality can be affected by any of the following and more: Internet traffic at the time of your call, the condition of your IP service provider at the time of your call, broadband capacity and many other factors beyond anyone's control.

We recommend that you use a standard PSTN phone line or cell phone
if you are hosting the call to have the best experience possible.

That said, we do have customers that use VoIP services to host their conference calls with no issues. But the unpredictability factor of VoIP does exist.

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Q. Do I need to schedule a conference with an operator?

A. This service is 'reservation-less' so it is not necessary to schedule a call. You simply make conference calls whenever you wish. Just notify your participants, dial-in toll free and enjoy your account.
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Q. Is there any minimum monthly usage requirement?

A. None. If you use your account you will be charged for the minutes used. If you don't use your account, there will be no charges at all.
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Q. Can I pay by check?

A. Usage for this service is billed to a credit card or you can opt to be billed by invoice.
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Q. Will this Toll Free access line be available to my company 24 hours a day?

A. Absolutely yes, 24/7/365.
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Q. Will my participants be able to get on my calls at all times without getting a busy signal?

A. Yes they will always be able to get on your conference call without hearing a busy signal.
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Q. How do I know who was on a conference call I just hosted?

A. After each conference call that you host, you'll receive an email from the bridge that itemizes the entire call for your records including all of the guest caller ID's.
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Q. What will my conference call participants hear when they dial-in to my conference call?

A. Your participants will hear a voice prompt that says, "Welcome, you have reached the conference center, please enter your passcode followed by the [ # ] key".
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Q. Since I am the moderator, what happens if my attendees dial-in to the conference call before I do?

A. Music on hold is always on for any attendee if they arrive before the moderator (optional).
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Q. Can beep tones be turned off or on for entry and exit?

A. Entry and exit beep tones are an optional feature. The feature can be modified by you when you login to your account and change that preference.
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Q. Is there a way to mute all of the lines so I, the chairperson, can speak without interruption?

A. Yes, simply press [ * 5 ] on you phone keypad. That command will mute all lines except yours. Or you can use the Live Conference Viewer and tick the button that says 'Mute'.
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Q. What happens if one of my participants knows he/she has a noisy line or has noise present in their phoning area?

A. That participant can press [ * 6 ] on his/her phone keypad. That keypad command will mute the phone line immediately. Then unmute by pressing [ * 6 ] again, when desired. The participant will still be able to hear the conference call while their line is muted.
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Q. Can I get a demo of this service? Can my associates and I actually hear the line quality and discuss our requirements with you?

A. We can meet on a conference call. We would be happy to give you a demo and discuss your potential use of the service on the demo call. Just give us a call or send an email to arrange a time.
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I need detailed invoices of my conference call usage. How can I access my invoices?

Upon account activation, we'll send a login link to view, print or download invoices and view call details.

In addition, the host receives an automatic email summary after each conference call with complete call details.

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9601 Wilshire Blvd., Suite 1111
Beverly Hills, California 90210 USA

1 800 600 6151 US & Canada    +1 310 281 5539    +1 310 424 7149 Fax

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