Unlimited Conference Calls | Questions

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Unlimited Conference Calls | FAQ

 

 


Flat Rate Conference Calls | How it Works

 Unlimited Conference Calls Questions

FAQ

Flat Rate Conference Call | Questions
Can this plan be used for International Conference Calls?

Yes it can be used for overseas conference calls however the conference call participants will need to pay their own international long distance fees to call the U.S. access number that we supply.

The Unlimited Plan has a standard U.S. access number for the participants to dial in. It is NOT a Toll Free number. Many customers overseas do use this service.

Therefore, it is certainly possible to host an international conference call with this Unlimited plan but your participants will be paying their own phone company, in their country, to call the U.S. access number.

If you want to host a Toll Free International Conference Call, click to see our International Conference Call Toll Free plan
here.

Will I get user instructions with all the features ?

Yes, upon account activation you will receive an email with easy user instructions, your access number, a PIN for the leader and a PIN for the participants. Plus a list of keypad commands and a customer service toll free number should you ever need any assistance.

Can we record a conference call and if so, at what cost ?

Yes, our system will permit you to record conferences and your callers can listen to a previously recorded conference call on the bridge at no additional cost.

The 'unlimited flat rate' plan and the 'toll free bucket' plans include the record feature and charge a fee to download the MP3 file.

Upon account activation, user instructions will show you how easy it is to record a conference for later play back.

What is the difference between this Unlimited Plan versus a per minute rate plan?

This unlimited conference call plan is an all you can use plan for one low flat monthly fee. A 'per minute' plan charges the account owner by-the-minute for each participant on the call and each minute used.

Click to view Unlimited Conference Call Plan Specifications

I see that some conference call companies on the Internet say they offer 'unlimited conference calls' but they actually charge per minute fees.

Ours is a true unlimited conference call plan and there are no per minute plan fees no matter how often you use your account. It's the an economical plan especially if you host regular conference calls during the month.

Is there a Live Conference Viewer feature ?

Yes, it's an optional free feature the moderator can use to gain more control over the conference call.
Learn more about the Live Conference Viewer here.

How can I find out how many participants are on the conference call ?

Our system will tell the "moderator" or leader how many conferees are on the conference call by entering [* 8] on the keypad. Only the moderator will hear this message. This can be done at any time during the conference. This query can be done as many times as desired.

How can I increase or change my plan size ?

Simply contact customer service and advise what new size plan you desire.

Also, if you find that you are not using the capacity of the plan size you selected, you can always 'reduce' the size of your current plan.

Can I make simultaneous or more than one conference call at a time with the unlimited plan ?

Each account is enabled for one conference call at a time. There is one set of PIN codes issued per account. To host simultaneous conference calls, with another group of participants, you would need a second set of PIN's (an additional unlimited account).

How do I pay for the service ?

If you choose a flat rate plan, such as this unlimited conference call flat rate plan or the toll free plan, those plans are billed to a credit card.

What access number is dialed for the 'unlimited flat rate' plan ?

Participants for the 'unlimited flat rate' plan dial a 'toll' access number connected to any of the seven conferencing bridges we use for the flat rate plan. These can be located at the conference bridge locations such as New York, Iowa, Nebraska, Texas, New Mexico, South Dakota, etc.

Toll means that the caller pays their local phone company for any long distance charges. In many cases, this is not really an issue because attendees are using cell phones or phones lines that have unlimited long distance service bundled and included. Therefore dialing a 'toll' number for those type of callers would have no cost significance.

Does it really matter what the access number is ?
Learn more here.

How do I know if the line quality of your service is good ?

We have always used state-of-the-art conferencing bridges. You can be assured that our multiple conferencing bridges work very well. We guarantee you will like our service and will find it a valuable tool for your business.

Is there a term contract for the account or can I cancel at any time ?

The Unlimited Flat Rate Plan is a month-to-month plan and billed one month in advance, you can simply call or email customer service if you need to cancel.

How do I cancel my account?

You can cancel at any time by email or by phone.

Is there a way to increase the sound volume on a conference call ?

Yes, the leader or moderator can enter [* 4] on the phone keypad. This will immediately apply 'gain' (volume) to all lines in the conference call.

Is your system "full duplex" ?

Yes absolutely, our platform allows you the ability to speak simultaneously with another caller without any clipping or degradation of the sound.

As the moderator, can I mute all of the conferees lines ?

Yes, enter (* 5) as the moderator and all conferees lines will be muted, this is then called "lecture" mode.

Can the conferees mute their own lines ?

Yes, the participants can enter (* 6) to mute their phone and just listen.

I would like to know if you add a per person or per conference call charge?

This plan provides you with unlimited conference calls for one flat monthly fee. It is an 'unmetered' monthly plan with no per minute bridge fees.

View plan sizes here

 

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Unlimited Conference Call Plan | Questions