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- Packet8 | Performance
- VoIP service's performance is judged
on how calls sound under baseline conditions, as well as during data uploads and data downloads.
Under baseline conditions, Packet8--like nearly all of the VoIP services tested, delivers nearly the same audio
quality as that of a regular analog (landline) telephone connection.
We used Packet8 with an the adapter. It connects to an available port on your Ethernet router, which is the most
common connection scenario.
We noticed a drop in both upstream (10 percent) and downstream (19 percent) Internet data throughput speeds from
our test computer while making calls with Packet8. We experienced similar throughput losses with nearly all of
the VoIP services we tested, the throughput degradation we saw with Packet8 was about average for the services
we have tested.
This drop in data throughput indicates that the adapter is successful in giving priority to the voice-data packets,
in an attempt to minimize the loss of audio quality.
Another difference in performance compared to a normal telephone call is the connection time. It took Packet8 between
about 4 and 8 seconds to make a connection, compared to approximately 3 seconds for our office analog landline
phone.
- Service and support of Packet8
- The Packet8 web site offers a large selection of FAQs, covering topics that range from virtual-office
components to operating instructions, troubleshooting tips, installation procedures, and details about features.
Technical support is also available by phone Monday through Friday from 8 am to 5 pm PST.
We called four times regarding billing and site login, and each call was answered quickly and questions were answered
satisfactorily.
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9903 Santa Monica Blvd, Suite 373
Beverly Hills, California 90212 USA
1 800 600 6151 US & Canada +1 310 281 5539 +1 310 424 7149 Fax
Packet8 | Performance
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