Example global conference call

These days there are many UCaaS apps and VoIP services for collaborating.

 

If you are planning on conducting a larger event conference call with attendees located in multiple global cities, it may be a challenge without operator assistance.

 

When users join an international event meeting using a UCaaS (unified communications) or VoIP,

one or more issues below are possible

 

• You can hear them, but they cannot hear you
• They can hear you, but you can’t hear them
• If web based, screen sharing works for some but not all
• Video may be choppy or pixilated for some users
• Voice cuts in and out for some callers
• People will try to logout and log back in to see if that fixes issues
• Blame is put on the modem/router and/or computer, rebooting is common
• Some invitees fall off the call because they can't overcome their issue

 

These listed items are common to network and collaboration support desks across enterprises.