Live Call Transfer
- How does it work?
Live Call Transfer allows you to accept a call and then if need be transfer the caller to another extension or
This is where many Virtual PBX systems require the caller to dial back into the main number and re-select another
extension. Not with Unlimited Voicemail Plan!
With Live Call Transfer you simply place the caller on Hold, which allows them to listen to On-Hold Music, and
then follow the prompts for one of four types of transfers.
- Four Live Call Transfer Options
- Supervised Transfer – Place the
caller on-hold, dial another extension, communicate with the extension user and then connect the caller to that
- Blind Transfer – Place the caller
on-hold and then transfer them to another extension without communicating with the extension user.
- Voicemail Transfer – Place the caller
on-hold and transfer them directly into the voicemail box of a specific extension user. The system will not try
to dial the extension and connect the caller.
- Call Re-Direct – Place the caller
on-hold and enter another phone number (not extension) for the Unlimited Voicemail Plan system to deliver the call
- Here are some examples of our
more popular transfer options.
Example of a Supervised
Perhaps you are the Sales person for the company, and an existing customer has chosen your extension because she
has questions on a new product. Once you have covered those questions the caller mentions that she has a technical
support question. This is outside your realm of expertise, so you offer to transfer the caller to the appropriate
So as to provide the absolute best customer service to the caller, you perform a Supervised Transfer to Bob at
the Technical Support extension. When Bob picks up you are able to speak with him regarding the customer's needs
and then finalize the transfer. Meanwhile the caller is listening to On-Hold Music.
For example in the above scenario your Supervised Transfer may go like this:
John - “Hey Bob, this is John from Sales. I have
Mary Smith on the line; she is an existing customer and is experiencing an issue with her service. Can you take
the call and help her out?”
Bob – “Sure John, I will see what I can do for
John – “Great, thanks for taking good care of
her; she is considering an upgrade to our new product. I will transfer her now.”
Thanks to this Supervised Transfer through Live Call Transfer Bob from Technical Support can accept the call after
speaking with John and amaze the customer by answering ”Hi Mary, this is Bob. John from Sales mentioned you were
experiencing an issue with your service, how can I help you today?”
Example of a Voicemail
Using the same scenario from above; perhaps when John calls Bob he tells John that he was just about to call another
client for a previously scheduled appointment and can’t speak to Mary Smith at this exact moment. Bob then asks
John to send Mary to his voicemail and he will call her back first thing when he is finished with his appointment.
In this scenario John can still provide excellent service to Mary. When he returns from speaking to Bob he says.
“Mary unfortunately our Technical Support department is busy helping other clients. However I am going to transfer
you to John’s voicemail and ask you to leave him a brief message explaining your issue as well as your contact
info and he will get right back to you. Please hold while I transfer you, thank you.”
Example of a Call
In addition to transferring to another extension Live Call Transfer can even re-direct a caller to another phone
This is similar to a Call transfer to an extension but this allows you to enter any phone number regardless of
whether it is on your forwarding schedule or not.
Here is a scenario of how this would work. You have Call forwarding set to your cell phone and you take a call
as you are walking into your office (or home). It is someone you really need to talk to but prefer to do so from
your office phone. You press a key on the phone which puts the caller on hold and allows you to enter any phone
number into the system, press another key and then the call rings to that new number so you can now pick up the
call at the office desk phone.
It would also work in the reverse for times when you are on an important call and need to leave the Office. You
can put the caller on hold and re-direct the call to your cell phone so as to continue the conversation as you
leave the Office. Your caller won’t even know they are being transferred, they simply feel they are on hold!
* Per Minute Charge is in effect for outbound dialing.
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How do you get this service ?
Simply click here.
Live Call Transfer to another
extension or phone number, no matter where that may be.
Transfer callers between
extensions/mailboxes just like a large corporate phone system. This is a feature that most Virtual PBX systems
do not provide.
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Live Call Transfer