Unlimited Voicemail Plan FAQ

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Voice Mail | FAQ

 

Below is a list of our most frequently asked questions which we
hope will help address your inquiry.

Voice Mail | Frequently Asked Questions

Do I need any special equipment to use this service?

Do I need to set up a special phone line in my office or home?

Do you provide me with the 'toll free' number for my account, or do I have to pay separately for it ?

How do callers connect directly to me?

Can I be notified when a voice mail or fax is waiting for me?

How many callers can dial my toll free number at the same time ?

How do I play my messages?

I want to record or change my greeting on my voicemail. How do I do this?

How many personal greetings can I store in my voicemail?

What are professionally recorded greetings?

I want my callers to hear a message that is 8 minutes long, but your extensions only allow for 10 minutes, can you increase it to 8 minutes for me ?

Can I download a greeting that someone else is using?

How long can outgoing messages be?

How long of a message can a caller leave?

How many messages can be stored in my voicemail box, and for how long?

Can I use my Unlimited Voicemail Plan number to call someone?

What happens if someone faxes a document to my Unlimited Voicemail Plan number?

Is there a way to set up the Unlimited Voicemail Plan to automatically rotate and distribute callers evenly to several numbers or locations?

Unlimited Voicemail Plan has many features, what if I only need to use a few features?

I have an existing toll free number. Can I transfer the number to the Telecommunications Center ?

How much does Unlimited Voicemail Plan cost and what is included ?

What makes your service better than your competition ?

I have a VOIP phone line, is Unlimited Voicemail Plan compatible with VOIP (Voice Over Internet Protocol) ?

Can you provide a local phone number instead of a Toll-Free number ?

What areas can people call my Toll-Free number from? And how much does it cost to call from different areas ?

I live outside of the US and Canada, can I still take advantage of this plan ?

 

 

Q

Do I need any special equipment to use this service?

A

No you don't need equipment or software. We have the special
equipment and the platform from which this system operates so
you need not buy anything to use this service. You simply access
the system by phone dialing your assigned toll free number or
the Web.

When a call is placed to your number, our system answers the call and plays your personal greeting. Based on your personal configurations callers will be prompted accordingly as to how to move through the system.

Enabling Call Forwarding on a Main Greeting or Virtual PBX Extension will allow prospects to connect directly to you at any phone/location according to your schedule and settings. If callers elect to leave you a voicemail or fax, we store the message in your secure Inbox and you can retrieve the messages via e-mail, phone or online at your convenience.

Enabling Message Notification will inform you when you receive new voicemail messages or faxes by phone, pager, SMS and/or e-mail.
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Q

Do I need to set up a special phone line in my office or home?

A

No. Your service is hosted on our network and works for you 24/7
without the installation of additional lines or disruption to your
existing phone service. When a call is placed to your number,
our system accepts the call and plays your personal greeting.
If you have configured mailbox extensions, your callers can access
them from your main greeting. Once your greeting has played in its
entirety, the system will prompt your caller to leave you a message.
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Q

Do you provide me with a 'toll free' number for my account, or do I have to pay separately for it ?

A

It's 'included' in your subscription. It's your private toll free number assigned to your account.
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Q

How do callers connect directly to me?

A

Enabling ConnectLive will allow callers or prospects to connect
directly to you by pressing 0 at any time during your greeting.
If callers elect to leave you a voicemail or fax, we store the message
in your secure Inbox and you can retrieve the messages via phone
or online at your convenience. Either retrieval method is cost free.
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Q

Can I be notified when a voice mail or fax is waiting for me?

A

Enabling Message Notification will inform you when you receive new
voicemail messages or faxes.
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Q

How many callers can dial my toll free number at the same time ?

A

There is virtually no limit to the amount of calls the system can
accept at any given time. Our extensive network and call capabilities
ensure that your prospects and associates will always be able to reach
you. If you need to quantify this, imagine 1000 callers dialing your toll
free number at the exact same instant............there will be no busy signals heard by any of the callers.
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Q

How do I play my messages?

A

To access your messages, dial your assigned toll free number and
press [*] when your greeting begins to play. You will be prompted by
the system to enter your 4- 6 digit passcode you create when you sign up. Then simply follow the easy instructions to play your messages. You can also manage your messages online by accessing your Unlimited Voicemail Plan account with your number and passcode. Either method of retrieval is cost free.

Faxes are viewable and printable online as well so if you currently pay
for a service to send faxes to your email, you can delete that service.
The system automatically recognizes a fax signal and accepts the fax,
convert it to a "tif" format and sends it to your inbox.
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Q

I want to record or change my greeting on my voicemail.
How do I do this?

A

Unlimited Voicemail Plan provides flexible greeting options. By
accessing your greeting menu, you can record new greetings,
download pre-recorded professional greetings, link your greeting
to another Unlimited Voicemail Plan user, or setup an
introductory/closing greeting.
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Q

How many personal greetings can I store in my voicemail?

A

When you re-record a personal greeting, the system will ask you
if you want to archive your old greeting. The system will allow you
to use your new greeting, or switch back to your previous greeting
at any time.
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Q

What are professionally recorded greetings?

A

Some customers choose to have the outbound greetings and
messages for their Unlimited Voicemail Plan recorded professionally
depending on how polished or sophisticated they want to sound to
their callers. Most users simply record their own messages successfully.

Many parent companies have established professional, pre-recorded
greetings for use by their distributors and employees. These greetings
assist you in presenting the company by using a proven message
that is professionally recorded. Of course, at any time you could choose
to have your greetings and messages professionally recorded.
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Q

I want to play a message that is 15 minutes long, but your extensions only allow for 10 minutes, can you increase it to 8 minutes for me?

A

We can expand the time beyond 10 minutes. For an extra charge of $30 you can get an extended greeting of up to 1 hour in length.
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Q

Can I download a greeting that someone else is using?

A

Yes, you can link your greeting with another Unlimited Voicemail Plan
user. This option is very popular for customers that are affiliated with the
same company. To link your greeting, you can access the greeting menu
or call a Customer Care Associate for assistance. You will need to know the Unlimited Voicemail Plan number of the person you want to link with.
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Q

How long can outgoing messages be?

A

Your outgoing message can be up to 10 minutes in length on 'each' of your 10 extensions.
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Q

How long of a message can a caller leave?

A

Your account will accept a callers message up to 3 minutes in length.
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Q

How many messages can be stored in my voicemail box,
and for how long?

A

You can have 5000 messages stored in your voicemail box, you have
30 days from the date that a voicemail message has been deposited
in your Inbox until that message is deleted on a first in first out basis.
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Q

Can I use my Unlimited Voicemail Plan number to call someone?

A

Unlimited Voicemail Plan has a calling card feature which will allow
you to make calls anywhere in North America. To access this feature,
press 3 in the Main Menu and enter the number you want to call.
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Q

What happens if someone faxes a document to my
Unlimited Voicemail Plan number?

A

When someone faxes to your Unlimited Voicemail Plan, the system
recognizes the fax tone, receives the fax, and stores it in your Inbox.
You can then have it delivered to your fax machine or view the fax in your
inbox online.
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Q

Is there a way to set up the Unlimited Voicemail Plan to automatically rotate and distribute callers evenly to several
phone numbers or locations?

A

A sales company may want to have calls rotate evenly to many agents.
Also, a rotational number or "Co Op" could be used when a group of
people wish to share advertising costs.

For example, four people place an add for $400.00 all paying $100.00.
The Rotational Number would go on the advertisement and all four people's Unlimited Voicemail Plan numbers would be uploaded onto the
Rotational Number and the system would rotate the calls that come in
so each person gets an equal share.

A Rotational Number is $9.95 per month additional and only one person
in the group needs to have it but all the numbers that will be rotated to,
must be Unlimited Voicemail Plan numbers.
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Q

Unlimited Voicemail Plan has many features, what if I only need to use a few features?

A

The system has many features that you can choose to use at any time
and they are all included in your monthly flat rate of $34.95. You may enable and utilize as many features as you require. It only comes fully loaded.
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Q

I have an existing toll free number. Can I transfer the number to my Unlimited Voicemail Plan or can I chose my own number ?

A

We can transfer your existing number. You can create your own 'vanity' number, see the sign up form.
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Q

How much does it cost and what is included ?

A

Unlimited Voicemail Plan is PACKED with Features and is available for one simple Flat Rate monthly fee. For a complete list of the 35 Plus Included Features click here.
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Q

What makes your service better than your competition ?

A

We do feel that we have rightfully earned a spot as an Industry Leader. We are one of the oldest Unified Messaging services in the US. Here are just a few highlights as to what our customers say makes us stand out above our competition:

Time and Stability, serving clients worldwide for over 10 years
Flat Rate Pricing
UNLIMITED Inbound Minutes
30 PLUS Included Features
FREE Monthly Service Referral Plan 3 referrals and it is FREE
Customer Service We Truly Care
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A

I have a VOIP phone line, is Unlimited Voicemail Plan compatible with VOIP (Voice Over Internet Protocol)?

Q

Yes. Unlimited Voicemail Plan works with VOIP in the same manner as a traditional phone line or cell phone. It sees a VOIP number as just another phone number. In fact Unlimited Voicemail Plan can actually enhance the value of having a VOIP line. How? Currently MOST VOIP service providers are unable to handle and deliver Fax transmissions. Those that do handle fax transmissions, do so intermittently. Unlimited Voicemail Plan Virtual Fax Feature can handle all of your incoming Fax needs eliminating this drawback of a VOIP phone line.
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Q

Can you provide a local phone number instead of a Toll-Free number ?

A

We are working on providing local numbers; until then we suggest establishing a Toll-Free number for your business.
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Q

What areas can people call my Toll-Free number from ? And how much does it cost to call from different areas ?

A

Calls to your Toll-Free number can be made from the United States, US Territories and even Canada. All incoming minutes from these locales are included in your monthly flat rate. One Number - One Rate
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Q

I live outside of the US and Canada, can I still take advantage of Telecommunications Center ?

A

Yes. Unlimited Voicemail Plan will allow you to have a presence in the United States and Canada. Since Unlimited Voicemail Plan allows you to access messages online you will not need to incur long distance charges to access your system for message retrieval from another country.

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How do you get this service ?

Simply click here.

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Voice Mail | Frequently Asked Questions


Voice Mail | Frequently Asked Questions

 

American International Telephonics, LLC
9601 Wilshire Blvd., Suite 1111
Beverly Hills, California 90210 USA

1 800 600 6151 US & Canada    +1 310 281 5539    +1 310 424 7149 Fax

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Voicemail | Frequently Asked Questions