Expanded International Conference Call how it works and more

International Conference Calls

Expanded Plan Conference Calls - FAQ

 

 



Expanded Plan - Frequently Asked Questions

International Conference Calls How it Works, Questions, Benefits

Frequently Asked Questions

 
Expanded Plan Frequently Asked QuestionsCan you save me time and provide a quick summary of how the service works?

The service works as follows


1. Global dial-in numbers are sent to you upon account activation.

2. Simply send an access number to your conferencing guest that corresponds to their country location.

For example, if your attendee is located in
India, send them the India access number. They will use that number to connect with you on the call. If they are in the Ukraine, send them the Ukraine number, etc.

3. 24 hour conferencing, reservation-less, no booking necessary. Just meet your attendees on the conferencing bridge using the provided passcodes.

4. No contracts, no activation fees, no monthly fees or minimums.

5. Pay for only the minutes you use.

6. No Voice over the Internet. Only dedicated PSTN global telephone voice lines for the highest quality international call experience.

7. Conduct your meetings with 2 to 250 participants.

8
. Get your account activated using this link

Will I have 24 hour operator assistance?


Yes. 24 hour operator help is included.

The host can summon an operator
at any time during the call for assistance with a simple keypad command.

Our operators can help solve any issue.

So no matter what your time zone, you will have operator backup at your command,
even at 3am on a Sunday morning!

Operator assistance can be used for any reason. The operator will respond when you enter a dial pad command [00]
zero-zero.

The Service


Is the service easy to use?

Do the global access phone numbers really work?

How do I sign up for service?

Is this a VoIP conference call service?

Do the meeting participants need to have a computer?

Do I need to schedule or book my conference in advance?

What are the toll-free rates?

What are the dial-out rates?

How does the dial-out option work?

Can we have more than one set of passcodes?

Global Access


Are toll-free numbers available in every country of the world?

Are local access numbers available globally?

Operator Assistance


What if I need operator assistance?

Network Quality


How is the sound quality of the network?

Billing


Is there a monthly fee?

Are there currency choices for billing?

Is this a pay as you go plan?

What is the billing cycle?

Can my company be invoiced for usage?

Will a monthly statement be sent?

Is a call summary sent after each conference call?

Can I see my call details online?

Rates

How do I determine the cost of a conference call?

Do attendees pay when they join my conference call?

Billing


Are there any monthly fees?
No there are no monthly fees, no activation fees and no minimum usage requirements. The account is billed for actual usage. Once you receive account activation, the conferencing facility remains ready for your use 24 hours a day with
no ongoing costs, it's usage only.
top of page

Are there currency choices for billing?
Yes there are 8 currency options on the sign up form to choose from:

US$
AUD
CAD
EUR
GBP
HKD
JPY
SGD

top of page

Is this a pay as you go plan?
Yes, this is a pay-as-you-go plan. The account owner pays for the conference call connections of all the participants. The toll-free rates or optional dial-out usage is applied to the account owner.
top of page

What is the billing cycle?
The billing cycle is the first week of the month. For example, if your account has usage this month, it would be billed the first week of next month.
top of page

Can my account be invoiced instead of credit card billed?
Yes your account can be set-up without a credit card. Your company needs to be at least four years old, have a working web site and your contact email needs to be a business domain email address.
top of page

Will a monthly account statement be sent?
Yes, all customers receive a monthly statement detailing each call by date, time, duration of each participant, caller ID of attendee, dial-in number, etc.
Credit card billed accounts receive a detailed statement of all usage for the previous billing cycle.
top of page

Is a call summary sent after each conference call?
The email address associated with the account automatically receives an attendance summary for the call just completed.
top of page

Can I see my call details online?
To view an attendee list, login to your account dashboard.
We send you a link. Click on 'Conferences'.

You will see a list of your conference calls for the past 6 months.
If you click on a specific conference start time, you will see the connect and disconnect time for each originating phone number that joined your conference call.

top of page

The Service

Is the service easy to use?
Participating in an international conference call is very easy.
  1. The moderator typically emails the date and time of the call and the access number to the attendees.

  2. All you need to do is dial-in at the same time you choose to hold your call, and enter a PIN code. You will instantly be joined with the invitees in your conference room.

  3. You will receive a user friendly guide upon account activation. Plus you can always call or email with any questions you might have.

    top of page

How do I sign up for service?
Click here to go to the secure Expanded Plan service request form.
top of page

Is this a VoIP conference call service?
No, this is a high quality PSTN (Public Switched Telephone Network) service. The difference is PSTN does not suffer from packet loss, garbled conversations or other issues that can interfere with audio quality if the call is carried over the Internet.
top of page

Do the meeting participants need to have a computer?
No computer required, only a landline or mobile phone.
top of page

Do I need to schedule or book my conference in advance?
The service is reservationless so there is no scheduling required. You can use your account at anytime, 24/7. Simply set up the time of your conference call with your team or associates.
top of page

What are the international toll-free rates?
International toll-free rates are located here.
top of page

What are the dial-out rates?
International dial-out rates are located here.
top of page

How does the dial-out option work?
The dial-out feature enables the chairperson to add attendees in any country to the call through the conferencing account. Instead of your guest needing to dial-in to the conference call, he/she will simply answer their phone when it rings, and be connected instantly to the call. Dial-out rates are typically lower than toll-free dial-in rates depending on the country location of the participant.
top of page

Can we have more than one set of passcodes?
Yes. You may want to have additional sets of passcodes if you have different departments or teams that need to host international conference calls simultaneously. There is no charge for adding passcodes to your account and they can be identified by ID number or name for accounting purposes.
top of page

Network Quality

How is the sound quality of the network?
Our international conference call service effectively joins geographically diverse associates, clients and partners providing fast and clear, HD audio quality global connections to your conference room. The network is PSTN (Public Switched Telephone Network) via state-of-the-art bridging and not carried over the Internet.
top of page

Do the global access numbers really work?
Yes they work, you can depend on it. We have this question asked by new customers that want to sign up but are hesitant due to a negative experience with another service.

Their inquiries range from
percentage of uptime to 'can you send us the dial-in number for Saudi Arabia' or Costa Rica, etc. so we can make certain it works before our call? Of course we will send the numbers upon request.

Our worldwide business customers use the service daily. The global access numbers must work 24 hours a day.
Their business depends on it.

In the rare event that a country access number should have an issue, it's fixed before anyone becomes aware of it due to constant 24 hour network monitoring.
top of page

Rates

How do I determine the cost of a conference call?
The cost is based on the per minute rate of the country where the guest is connecting from.

View all available
international rate options here.
top of page

Do attendees pay when they join my conference call?
Since attendees dial a local Toll-Free access number from their country, they will join your call at no cost to them.
top of page

Global Access

Are toll-free numbers available in every country?
100+ country toll-free numbers are included with your account. If there is no toll-free access number for some of the countries where your guests are located, you can connect them easily to your conference using the dial-out feature. You can use dial-out to add participants and connect with any phone numbers worldwide.
top of page

Are local access numbers available globally?
Yes, there are approximately 52 local access numbers available and included with your account. For example, Malaysia has toll-free and local access, Singapore has both toll-free and local, as does Luxembourg, Argentina, etc. See country list
here.
top of page

Operator Assistance

What if I need operator assistance?
For activated accounts, operator assistance is available 24 hours a day, 7 days a week, 365 days a year.
top of page

Any questions about international conference calls?
Let us know
here.
top of page

Do I need to schedule my calls with an operator?

Reservations are not necessary. The service is what we call reservation-less.

You can host a conference call anytime by asking your attendees to dial-in and meet you.


View Expanded Plan Sign Up Form




Expanded Plan HomeExpanded Plan

Calculate PricingPricing

Global Dial-Out RatesDial-Out Rates

Connect AppConnect App


How do I host a multinational conference call meeting?

1 Simply send your guests the date and time of your call.

2 Send them the access phone number for their country and the passcode.

3 Now enjoy multinational conference call meetings whenever required, 24/7.

________________
aitelephone.com

AIT's Blog
Choosing a Plan
AIT Site Map
Link to AIT
Partners
Privacy Policy

_________________
Expanded Plan Resources

Home
Expanded Plan
Global Toll-Free Access Rates
Dial-Out Rates
Expanded Plan How it Works
FAQ
Benefits

_______________________
Conference Call Services

Conference Calling
Conference Call Services
The Global Conference Call
Conference Calling Whitepapers
International Conference Call Whitepapers
Toll Free International Conference Call
International Conference Calling Services
International Conference Call Numbers
International Conference Call Providers




Flat Rate Conference Calls | How it Works


Facebook - BBB
 

American International Telephonics, LLC
9601 Wilshire Blvd., Suite 1111
Beverly Hills, California 90210 USA

1 800 600 6151 US & Canada    +1 310 281 5539    +1 310 424 7149 Fax

© Copyright 1996 - 2016 American International Telephonics All Rights Reserved

International Toll Free Conference Call FAQ