Own and control an International Cloud-Based Virtual Phone Number

How it Works
Call Recording
Voice Mail
Auto-Attendant
Time of Day Routing
Integrations
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Virtual phone numbers, also known as cloud-based phone numbers and international call forwarding numbers, are not tied to a specific location like a traditional phone number. The main difference is that the customer decides where the calls are routed which can be to any phone in the world.

Here's how virtual phone numbers work:

A user signs up for a virtual phone number. The customer selects the country where they want the number to work from. The service provider assigns a virtual phone number to the user. For instance, if a customer wants a London, UK phone number, they order the number and they receive the UK number as a part of the account activation email.

When someone calls the virtual phone number, the call is routed to whatever phone number the user chooses, such as a smartphone, landline or VoIP address. The calls to the virtual phone number are instantly forwarded to any phone number in any country the customer desires.

As an option, the user can also make outgoing calls using the virtual phone number. The call is placed through the service provider's VoIP system, and the call recipient sees the customer's virtual phone number on their caller ID.

There are many additional features included with the virtual phone number found here such as voicemail, call forwarding, and call recording to name a few. These features can be accessed and changed 24/7 by the customer using the online portal and free mobile app provided to the customer.

Virtual phone numbers are often used by businesses that want to have a local presence in different countries without having a physical location there. They are also used by individuals who want to keep their personal phone number private or have a temporary phone number for a specific purpose.

Overall, virtual phone numbers provide a convenient and cost-effective way to make and receive calls without being tied to a physical location or phone line.

Customer can choose a phone number in any of 160 countries.

Example

Let's say that you want to forward calls from the U.S. to a call center in India. You can order either a local or U.S. toll free phone number and then forward the calls to your designated call destination number, in this case an India call center.

This U.S. virtual phone number would look like any other local or toll free US phone number, yet instead of ringing to an office in the U.S., you would direct it to ring to your designated call center phone number in India. (your calls can ring to any phone in any country you wish). This could be any combination of countries that fit your purpose, such as a Hong Kong number that diverts calls to Malaysia, etc.

Using the Call Recording feature

A cloud-based call recording solution offers the option to automatically record both incoming and outgoing calls on your business or personal phone lines.

Whether you're managing business communications or handling personal matters, the conversations held over the phone can hold significant importance. Whether it's a crucial client negotiation, a customer service query, or a personal discussion with important details, having the ability to save and revisit these conversations can prove invaluable for future reference and decision-making.

Here's how call recording works

When activating the cloud call recording service, it captures 100% of the incoming calls received on the specified number. However, you have the flexibility to adjust settings and choose to record only a portion of the calls if preferred.

Why Record Your Phone Calls?

Whether for personal or business use, the ability to record phone calls can offer significant benefits. For businesses, in particular, call recording has become an indispensable tool for various reasons. It facilitates training sessions, aids in performance evaluations, ensures secure transactions, and serves as a safeguard against potential liabilities. With our service, you can automatically record and securely store your phone calls, providing peace of mind and valuable insights into your communications.

Accessing your recording history using your account portal (below is a screen capture example)

Automatically save voicemail messages from your callers
Once you set up your voice mail greeting, our voice mail system will automatically save your messages from incoming callers in an easily accessible location. You can listen to your messages anytime two ways:

Listen to your voice mail messages using your online account portal
To manage your voice mail messages, log in to your online Account Portal and click ‘Check Voice Mail’ to access the voice mail inbox window. On this window, you can listen, download, delete or mark messages as read or unread. Also, on this window, you can click download to save the message file on your computer.

Listen to voice mail via email
Voice mail to email forwarding provides an easy way to listen to your messages without ever needing to pick up your phone. Select the email with the voice mail and click on the attachment. The voice mail inbox window will open. Click the ‘Play’ button to listen to the desired message.

Manage Voice mail By Sending to Your Email
Voice mail to Email is a feature included in every virtual phone number plan. With this feature, you can forward incoming voice mail to your email inbox. Manage your voice mail to email settings through our online Portal, access it globally from any device.

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How to Configure Call Forwarding Voice Mail

Australia virtual number example

Auto-Attendant: Streamline Call Handling for Business or Personal Use

What is Auto-Attendant?

Auto-Attendant software serves as a digital receptionist for managing incoming calls efficiently, whether for business or personal purposes.

This cloud-based VoIP feature enables automated call answering, delivery of essential information, and seamless call routing to designated agents or departments.

Commonly referred to as cloud attendant, digital receptionist, interactive voice response (IVR), or cloud IVR, it offers a user-friendly solution for optimizing call management processes.

What is Time of Day Routing?

Time of Day (TOD) Routing is a versatile feature applicable for both commercial enterprises and personal use. It allows users to automatically forward incoming calls based on the current time of day. Whether you're managing business operations or organizing personal schedules,

TOD Routing enables seamless call management by directing calls to various destinations such as mobile phones, voicemail boxes, VoIP numbers, and more, depending on the time of day.

How Does Time-Based Routing Work?
Time-Based Routing simplifies call handling by predetermining call destinations based on the time of day.

Incoming calls to your virtual number are automatically redirected to designated destination numbers according to the time of day. The flexibility of this feature extends globally, allowing calls to be forwarded to numbers anywhere in the world.

Configuring Time of Day Routing is straightforward and can be done with just a few clicks.

The diagram below illustrates the simple setup process, ensuring efficient call management tailored to your specific needs.

Connect your numbers with cloud integrations

Bridge International Call Forwarding to your business tools.

Integrations that work seamlessly with your everyday apps:

ZOHO • Salesforce • Zendesk • HubSpot • pipedrive • Odoo • INTERCOM • Gorgias

Upon account activation you will receive

1 Your Chosen Virtual Phone Number
2 Your account number and portal access enabling you to:

• Change your 'ring to' or call destination number instantly 24/7
• Create a custom voicemail greeting
• Enable or disable 'Do Not Disturb'. DND = Callers will hear your greeting and can leave a message.
• View call details in real time: date, time, duration, Caller ID, etc.
• Manage all included features

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Geographic (Local 2-Way Voice) enables businesses to stand out from the crowd

The ability for busineses to appear local when expanding their operations to other countries has become increasingly important for enterprises operating in the digital age.

The rise of e-commerce and online communication has made it more important than ever for companies to make it easy for customers and associates to make phone contact.

This is especially true when attempting to reach new markets around the world. This can be done using country specific cloud-based virtual phone numbers.

Choosing the 'Geographic (Local 2-Way Voice)' option

How does the Geographic (Local 2-Way Voice) work?

For example, a you have a business located in any country and you have customers in Australia. You can order a local Sydney local number and make Sydney-to-Sydney calls.

The person you are calling will see your Sydney virtual phone number as your caller ID. In other words, you could be located in the UK (or anywhere) and call a customer in Sydney, Australia and have your caller ID displayed on their phone with your Sydney virtual phone number.

Most of the 160 serviced countries now offer this Geographic (Local 2-Way Voice) option.

You will see it listed as a number type option on the order form if it is offered in the country where you need the number. See image below for what to look for.

Let's compare the features of the "Point to Point Call-Forwarding Service" and "Geographic (Local 2-Way Voice)" option:

Point to Point Call-Forwarding Service:

Functionality: This service enables a virtual phone number to redirect incoming calls to any phone number in any country.

Global Reach: It offers a broad scope, allowing calls to be forwarded internationally, essentially breaking down geographical barriers.

Flexibility: Users have the freedom to route calls to any desired destination, irrespective of the recipient's location.

Virtual Presence: Provides the impression of a global or multi-national presence, ideal for businesses with international clientele.

Cost-Efficiency: Can potentially save costs associated with international calls by utilizing local or cheaper call rates depending on the destination.

Ease of Management: Centralized management of call forwarding settings, usually accessible through an online dashboard or app.

Geographic (Local 2-Way Voice):

Local Focus: Specifically designed for local communication within the same city or geographic area.

Caller ID Localization: Displays the caller ID of the virtual phone number as if the call is originating from within the same city, enhancing credibility and trust.

Community Connection: Ideal for businesses targeting local customers, fostering a sense of community and familiarity.

Cost-Effectiveness for Local Calls: Can potentially reduce costs associated with local calls compared to national or international rates.

Enhanced Communication Experience: Receive incoming calls and make outgoing calls. Allows for seamless two-way voice communication within the local vicinity, promoting clearer and more direct interactions.

Geographic Targeting: Useful for businesses or organizations focusing on local marketing or outreach efforts, ensuring relevance to the target audience.

In summary, while both options provide call-forwarding capabilities, they cater to different needs and scenarios.

The "Point to Point Call-Forwarding Service" emphasizes global connectivity and flexibility, whereas "Geographic (Local 2-Way Voice)" prioritizes localized communication with enhanced caller ID features within a specific geographic area.

The choice between them would depend on the specific communication requirements and target audience of the user or organization.

• With the right tools and strategies, businesses can expand their reach around the world while still maintaining a local touch.

Instantly forward calls to any phone worldwide

Providing a local phone number for your callers in the city or country where they are located enables businesses and individuals to create a local point of contact in any of 160 countries.

For instance, there is no need to have a new physical location if you are test marketing or if there is a country where you must provide a local customer service phone number. Or if you have family located in Hungary and want to provide a local Hungary phone number for your family members to call that automatically rings to your UK phone number (or any global number).

To create a new phone number enter your requirements on this form. After you setup the 2 steps below, you will see five monthly plan options for your specific country-to-country requirements and a free trial option. You can then save that setup to the shopping cart.

1 Select the country where you want to appear local.
2 Enter the call destination phone number where you want the calls to be forwarded.

Now publish your new phone number as an additional country point of contact number on your website, emails, media, etc.

In addition to forwarding calls, your virtual phone number offers built-in features such as voicemail, call recording, extension call routing, simultaneous ringing to multiple phones and many more features which allows you to customize your service to meet your specific needs.

You can easily enable or disable features 24/7 through your online account portal. For assistance, you can chat online, email or call and speak to your dedicated account specialist for further assistance.

Inbound vs. Outbound Calls

The primary distinction between inbound and outbound calls lies in the direction of the call and the purpose behind it.

Inbound Calls

These are calls that come into a business from external parties such as customers, clients, or prospects.

They are typically initiated by the caller seeking assistance, information, support, or to make a purchase. Inbound calls are common in customer service centers, help desks, reservation lines, and support hotlines.

Outbound Calls

These are calls made by a business to external parties, such as customers, clients, or prospects.

Outbound calls are initiated by the business with the intention of marketing, selling products or services, conducting surveys, following up on leads, or providing proactive customer support.

Telemarketing companies, sales teams, and market research firms often engage in outbound calling.

Determining whether your business requires primarily inbound or outbound calling depends on various factors such as your industry, business model, target audience, and sales/marketing strategies.

If your business relies heavily on addressing customer inquiries, providing support, or handling reservations/orders, you may prioritize inbound calling.

Conversely, if your business focuses on sales outreach, lead generation, or proactive customer engagement, outbound calling may be more suitable.

Some businesses may utilize a combination of both inbound and outbound calling strategies to cater to different aspects of their operations and customer needs.

Own a Cloud-Based Phone Number in any of 160 Countries

Geographic (Local 2-Way Voice) enables businesses to stand out from the crowd

Instantly forward calls to any phone worldwide