- Question and Answer Mailbox
Survey your callers 24/7.
The Question and Answer feature allows you to record multiple questions, each followed by a beep in order to record
an answer from the caller. This feature can be set up on any of your Extension Mailboxes and is great for 24/7
automated order taking and surveys.
- How does it work?
Here is an example
of how this would work:
The caller has realized he is calling after hours but is ready to make an order for the Silver Nugget product from
ABC International; he/she presses extension 100 for After Hours Ordering:
“Even though we are
closed for the day we wish to accommodate your order request. To get your order processed first thing on our next
business day please answer the following questions. After answering each question dial the pound key to continue
on to the next question.”
First question - “What is your name? Please enter the pound key to continue on to the next question when finished.”
The caller will then hear a beep, respond to your question and then dial the pound key to continue on to the next
Second question - “What is your account number with us that is to be billed for this order? Please press the pound
key to continue on to the next question when finished.”
Third question - “Will this Order ship to your address associated with your account? If no please provide the shipping
address for this order? Please press the pound key to continue on to the next question when finished.”
Fourth question - “Please tells us what you would like to order. Very clearly give the Item # first, then the Item
Description and finally how many of that Item you want. Please press the pound key to continue on to the next question
Fifth question - “Would you like us to call you to confirm this order before processing it? If so please provide
the preferred phone number to contact you at. Please press the pound key to continue on to the next question when
There is no limit to the number of questions you can ask.
Call our Demo line and leave your answers to these questions.
Don’t worry; we won’t check messages on this demo line so you won’t be getting any strange follow up calls.
Dial our Question
and Answer Demo Line: 1-800-701-5541 and enter Extension 100
- Get all of the information you need
from the caller to complete the order or information request.
- Never lose an order because the
office is closed; get the sale while it is hot
- Eliminate the need to call people
back just for their details.
- Callers are impressed with the sophistication
of your company.
- There are many uses for this type
of extension; automatic ordering, surveys, lead qualification and more.
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