- Live Call Forwarding
How does it work?
- Traditional PBX Phone Systems view
each extension as an actual physical phone at a specific location within the office. Incoming calls are forwarded
to the physical desk where that phone resides. With Unlimited Voicemail Plan, it acts as a Virtual PBX system
with no physical limitations and connects extensions to actual people no matter where those people choose to have
calls routed to.
For the caller this goes unnoticed, as the caller is simply dialing the main company phone number and choosing
the appropriate extension. Unlimited Voicemail Plan then routes the call to the appropriate person for that extension
at the locations of his choosing no matter where that may be!
Live Call Forwarding will forward calls to up to 5 different phone numbers in a specific order of your preference.
These calls can ring directly to your forwarded number or Unlimited Voicemail Plan can announce the name of the
caller and let you choose to accept the call, transfer the caller to voicemail or record a message to be played
to them prior to sending them to your voicemail.
Once you accept the call, you can forward the caller to another extension or even another phone number altogether
(see Live Call Transfer). This creates the impression of a single office even if you and your employees work from
different geographical locations.
This feature is available for the Main Greeting, Message Taking Mailbox Extensions, Greeting Only Mailbox Extensions
and Virtual PBX Extensions.
Each of these extensions can be set to forward to totally different people as well. This is great for connecting
all your employees or departments through one central number !
Think about it; even though your physical office is located in North Carolina, your Sales person can be in New
York, your customer care person can be in California and so on. To your caller it is as if they are all located
in one place sitting next to one another in cubicles.
With the Live Call Transfer feature one person can even transfer a caller to another personís extension.
A classic example of how beneficial the Live Call Forwarding feature with multiple number dialing options can be
is this; how often have you been waiting on an important phone call and perhaps you suddenly need to leave the
office quickly ? Or you just canít sit around and wait for that call to come in. In either scenario your calls
can continue to be connected to you no matter where you go throughout the day.
Live Call Forwarding even allows for you to enter a main number and an extension number for calls to be forwarded
to! With this functionality you can be staying at a Hotel or visiting another facility with office or room extensions
and Unlimited Voicemail Plan is smart enough to dial the number and, when connected, then dial the extension number
of your room in order to connect you!
Numerous Scheduling Options - You can even configure the days and times of day that you want to be available so
you wonít get caught off guard. Being available to your callers is better customer service, and at the same time,
you can screen your calls enabling you to send time wasters to voicemail. The scheduling for all of this can be
done in real-time through the Web Center online management system.
Live Call Forwarding gives true meaning to the concept of One Number! (Blue Link above is to the appropriate Feature
page of the same name)
*Per Minute Charge is in effect for outbound dialing.
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How do you get this service ?
Simply click here.
We bring your caller to you, just tell the Telecommunications
Center where you will be.
If making sure you are available to your existing or potential customers is a concern for you, stop worrying. Our
Live Call Forwarding feature will track you down at home, in the office, on a cell phone or any other pre-designated
phone number to let you know that someone wants to speak with you. To do this, your caller only needs to have ONE
number, your Unlimited Voicemail Plan number.
This type of service is known by most phone service providers as Find Me/Follow Me. While callers are on hold listening
to music or your personalized message this feature locates you and delivers the call to you.
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American International Telephonics, LLC
9601 Wilshire Blvd., Suite 1111
Beverly Hills, California 90210 USA
1 800 600 6151 US & Canada +1 310 281 5539 +1 310 424 7149 Fax
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