Easy User Guide is Included with Account Activation
Example of setting up a hotline
1 Log into your customer account portal.
➔ Your customer portal link is sent to you immediately upon account activation.
2 Click "Settings".
3 If you do not want email notifications of voice mail received by your Hotline
➔ In the Message Notification area turn all toggles to "OFF", then click "Save" on top right.
4 In Greetings > Main Greeting section, follow instructions to create the main greeting for your hotline phone number
➔ This can be your information MP3 Recorded message to callers.
5 In the Greetings > After Hours section, make sure the toggle "We are open 24/7" is set to "ON".
➔ This permits your hotline to be enabled and accessible 24/7.
6 In the Call Forwarding section, make sure the "Call Forwarding" toggle at the very top is set to "OFF", click "Save" on top right.
7 In the User Settings section, locate the toggle called "Allow callers to leave a message on the main number", make sure it is set to "NO", click "Save" on top right.
When the above steps are complete, your callers will hear your main greeting or (the Hotline Content you recorded or uploaded).
If you set up your account as above, the system will hang up after the hotline recording ends without prompting the caller to leave a message or connect to the account owner's external phone number.
Enable Voice Mail Messages
After Callers Listen to Your Hotline Message
If you wish to enable your callers to leave a message, set #7 to "YES", and click "Save".
You can login and modify your account settings 24/7.
✤ Upload an existing MP3 or WAV file, record it by phone, or use any of the other 3 options available in the interface.