Creating a Hotline
How do I Setup My Account
for a Hotline?
You will receive these instructions
below with account activation.
1 Log into your account portal.
Your customer login
link is sent to you immediately.
2 Click "Settings".
3 If you do not want
to have email notifications about the calls received to your Hotline - in the Message Notification area turn all toggles to "OFF", then click "Save" on top right.
4 In the Greetings > Main Greeting
section, follow the instructions
to create the main greeting for your purchased phone number - this can be your informational or presentation message
5 In the Greetings > After Hours
section, make sure the toggle "We
are open 24/7" is set to "ON". This permits your hotline to be accessible 24 hours.
6 In the Call Forwarding section, make sure the "Call Forwarding" toggle at the
very top is set to "OFF", click "Save" on top right.
7 In User Settings section,
locate the toggle called "Allow callers to leave a message on the main number", make sure it is set to
"NO", click "Save" on top right.
When the above steps are complete, your callers will hear your main greeting (the Hotline Content you recorded
If you set up your account as above, the system will hang up after the recording ends without prompting the caller
to leave a message or connect to the account owner's external phone number.
After Callers Listen to Your Hotline
If you wish to give
your callers an option to leave a message, set it to "YES", and click "Save".
You have the option to upload or record up to a 30 minute recording/presentation, per extension.
***Customers can upload an MP3 or WAV file, record
on the phone, or use any of the other 3 options available in the interface.
All Monthly Plans Support The Creation of a Hotline
Starter | Basic | Pro | Premier
How do you get this service ?
Simply click here.