What exactly are 24-hour recorded message hotlines?
A recorded message hotline is a phone number that plays a pre-recorded message when it is called. These hotlines are often used for a variety of purposes, such as providing information about a product or service, allowing customers to make a purchase or reservation, or providing support or assistance.
24/7 recorded message hotlines are a type of voice-mail system that allows you to record messages that your prospects can listen to 24 hours a day, 7 days a week, 365 days a year.
Your prospects simply call your hotline number and receive your message or multiple messages.
After your prospects have listened to your message, they would have the option to either leave a message for you (with their contact info) or be forwarded to a live person.
When a hotline is called, the system captures the caller ID. Account owners can then use this information to determine the geographical location of the callers which can be useful for marketing purposes. It cannot capture any personally identifiable information unless the caller leaves that information in a voicemail, if the voicemail feature is enabled by the account owner.
A voicemail extension is used as a storage space in your account for a main greeting, Hotline message or whatever you desire. Your account will have a minimum of 3 extensions to set up the way it works best for you. Use one extension or all three.
For example, the "hotline message" feature is like a one-way communication. After your greeting, you can use it to share important information with your callers. For example, you might say, "If you're calling about the latest rates on a 15-year mortgage, enter "1" on your keypad.
Each extension has room for up to a 30 minute message to play to the caller.
Or if the caller wishes to speak to a real person, they can enter "2" on their keypad. In this case, the system will out dial to whatever phone number you designated in your account set-up. Or, you can disable this feature.
Using an extension as a Hotline is a handy way to provide information without the need for a live conversation.
Each one of the monthly plans has a different number of available extensions that you can set up for your specific requirements.