International Callback | Trouble Issues

International Callback Trouble Issues

 

International Callback Trouble Issues

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International Callback Service

Call Back Service

International Callback Service

If you do not receive the callback

Depending on the country you are calling from, you should get a callback within 5 to 12 seconds of hanging up.

However, when calling back, IF our server encounters a "busy" signal either because international circuits might be busy or because you might have forgotten to hang-up quickly, the callback may not be delivered as expected.

If that happens, our server will pause for one minute and will then try again to call you. If unsuccessful again, the server will try again for a total of 4 attempts.

Therefore, you should wait 4 to 5 minutes before re-dialing your personal U.S. access number or you might be on the phone when the server attempts to call you the second time. Normally you will get a callback within 5 to 12 seconds or perhaps a bit longer in some countries.

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You get a callback but the system hangs up on you

Most Probable Explanation:

It usually means that your telephone is not sending "tone" signals. Instead, your phone is sending pulse signals. (Old style rotary phone !) If our callback system cannot detect "tone" signals, it believes the line is dead and will disconnect.

Solution: Some telephone handsets have a switch on the side of the phone allowing you to set TONE or PULSE dialing. When our computer calls you back, make sure to switch to TONE dialing mode.

Worst case, you should contact our tech support. The email and phone number will be provided upon account activation. We have excellent tech support and we will make any changes necessary to make the service work for you.




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International Callback Trouble Issues


International Callback Trouble Issues

 
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9601 Wilshire Blvd., Suite 1111
Beverly Hills, California 90210 USA
1 800 600 6151 US & Canada    +1 310 281 5539    +1 310 424 7149 Fax

International Callback | Trouble Issues

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