- If you do not receive the callback
- Depending on the country you are calling from,
you should get a callback within 5 to 12 seconds of hanging up.
However, when calling back, IF our server encounters a "busy" signal either because international circuits
might be busy or because you might have forgotten to hang-up quickly, the callback may not be delivered as expected.
If that happens, our server will pause for one minute and will then try again to call you. If unsuccessful again,
the server will try again for a total of 4 attempts.
Therefore, you should wait 4 to 5 minutes before re-dialing your personal U.S. access number or you might be on
the phone when the server attempts to call you the second time. Normally you will get a callback within 5 to 12
seconds or perhaps a bit longer in some countries.
____________________________________________
- You get a callback but the
system hangs up on you
Most Probable Explanation:
It usually means that your telephone is not sending "tone" signals. Instead, your phone is sending pulse
signals. (Old style rotary phone !) If our callback system cannot detect "tone" signals, it believes
the line is dead and will disconnect.
Solution: Some telephone handsets have a switch on the side of the phone allowing you to set TONE or PULSE dialing.
When our computer calls you back, make sure to switch to TONE dialing mode.
Worst case, you should contact our tech support. The email and phone number will be provided upon account activation.
We have excellent tech support and we will make any changes necessary to make the service work for you.
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MAIN CALLback Page
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Frequently Asked Questions
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How Callback Works
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Plan Specifications
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Callback Benefits
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Callback Basics and Economics
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Why Get a CALLback Service
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How International Callback
- Saves Money
»
Using Speed Dial Feature
with CALLback
»
Changing CALLback Number
By Phone #1
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Changing CALLback Number
By Phone #2
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Changing CALLback
Number Online
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Viewing Monthly Invoice
Online
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View
Account Management - Invoices
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Sample Invoice
and Monthly Call Details
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Using CALLback
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Using CALLback from a Hotel
Room
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Trigger a CALLback using SMS
» Trigger
a CALLback using the Internet
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Trigger a CALLback using
Email
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International CALLback
Trouble Issues
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Prepaid CALLback
»
Why Get Prepaid CALLback
CALLback Explanation:
en Español
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Características
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Servicio de CALLback
Internacional
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Caractéristiques
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Le Service International
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