Included Advanced Call Forwarding Features

The most important virtual phone number features

A virtual phone number is a telephone number that is not tied to a specific phone or location. It can be used to make and receive calls and texts from any device connected to the internet, such as a smartphone, tablet, or computer.

Virtual phone numbers have a number of features that can be useful for individuals and businesses, including:

Forwarding calls to a different country phone number

This allows you to receive calls on your virtual phone number even if you are not using the device that the number is associated with. This can be used for international or domestic users.

Receiving texts (SMS)

Virtual phone numbers can be used to receive text messages.

Voicemail

Enables you to receive voice messages when you are unable to answer the phone and includes a 'do not disturb' option that sends the calls to voicemail until you decide you wish to take calls again.

Call routing

You can set up call routing rules to automatically direct calls to different phone numbers or voicemail based on the time of day or the caller's country location. For instance, if you are using the virtual phone number in Osaka for your Japan based customers to call for customer service, you might want the call to be answered by an agent that speaks Japanese. You can easily set up a rule to direct calls from your Japan virtual number and divert the call to a tech that speaks Japanese.

Custom greetings

Virtual phone numbers enable you to record custom greetings for different situations, such as during business hours or after hours.

Overall, virtual phone numbers can be a convenient and flexible way to manage your phone communications, whether you are an individual looking for an alternative to a traditional phone line or a business seeking to add additional lines for clients, associates or employees.

Voicemail

Access voicemails from any location and device by sending incoming messages to your email. Or activate the included Do Not Disturb feature to automatically send calls to your voicemail. You can tailor your voicemail using the intuitive account dashboard. Simply setup a PIN, upload or record busy and unavailable greetings, and choose to forward voicemails/faxes to up to two different email addresses. If you already have voicemail at your 'ring to' number, simply disable your new virtual number voicemail.

Included Call Forwarding Features

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SMS Mobile Number Options

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Global Call Forwarding to Any Phone

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Voice to Email

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Fax to Email

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Upload MP3 or Record Greetings

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Unlimited PBX/IVR Extensions

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Call Recording Option

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Outbound Calling Caller ID Override

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Simultaneous Forwarding Multiple Phones

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Call Block List

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Call Transfer to Any Phone Anywhere

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Time of Day Routing

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Live Dedicated Account Manager

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Round Robin Routing

SMS Forwarding

Some customers prefer texting over making a phone call or interacting with businesses face-to-face. You can provide an easy-to-reach mobile number to your customers with SMS forwarding. It is great for reservations and booking, customer inquiries and general feedback. SMS messages get forwarded automatically to your designated email address. Incoming SMS content is forwarded in email format, with the sender’s caller ID along with the text message.

Announcement Creation

Upload an MP3 or WAV audio file using your account control panel. When your callers dial your virtual phone number, your audio file plays. Use it for announcements, emergency messages, product or service information, etc.

API On Demand

API On-Demand offers in-depth documentation online for various supported standard operations you can integrate with any operating environment. The API also gives you the ability to create your own tools so the integrations possibilities are endless.

Rollover Minutes

Carry forward your plans unused minutes from one month to the next. Rollover Minutes is an optional feature.

Advanced Call Forwarding

Divert calls from your new virtual phone number to any phone in any country. Offer off-hours support by sending incoming calls to different teams based on what time the call comes in. Easily set up and modify call routing features like auto-attendant / IVR, location & time of day routing, local ringback tones, simultaneous ring, customized greetings, call recording, voicemail, and more.

Outbound Calling

Make international calls using VoIP or a local Access Number. You can use one of the local or toll free numbers you purchased from us as your Caller ID for your outbound calls. View additional outbound calling information here.
* A single Outbound Calling line can be used by multiple VoIP/SIP phones simultaneously.

Local Ringtones

Increase the local appeal of your local or toll-free number by selecting the ring tone that match the standard in-country ring tone signal of the country where your virtual phone number choice is located.

Advanced IVR/PBX

Set up a greeting system to manage all of your incoming calls or set up a private phone network to connect your incoming calls with your internal phone extensions. The Advanced IVR (Interactive Voice Response) allows a computer greeting system to receive incoming calls and directs them to the appropriate department or extension.

Simultaneous Ringing

Forward calls from your local or toll-free number to two or more registered phone numbers. The most common use for simultaneous ring is to have the user’s mobile phone and desk extension ring simultaneously. This allows users to take calls while they are away from the office and ensures that your business will never miss important call.

Sequential Forwarding

Register up to four back-up ring-to phone numbers that will answer your calls in case your main number is busy. Deliver calls down a list of predetermined phone numbers if the first number doesn’t answer.

Call Block List

Filter incoming calls by accepting (whitelisting) or blocking (blacklisting) phone numbers. Create your own black and white lists and reject calls coming from area codes and countries that you do not extend your services to. This prevents you from wasting time and money on calls that will not even lead to business.

Customized Greeting

Record a personalized greeting for your system to let your callers know that they will soon be connected with your phone number. For example, 'Thank you for calling Innovative Solutions, please stay on the line while we connect your call to the first available representative’

Online Account Management

We offer you an easy to use Customer Control Panel to manage your account, change account settings, add services, set up or modify advanced features, change your ring-to numbers, set up your call forwarding preferences, view up-to-date invoices, and view call details - including date, time, phone numbers, and duration. You also have a dedicated account manager to assist you if needed 24/7.

Call Recording

Call Recording is a feature that enables you to automatically record your inbound calls. You are able to select any call forwarding number(s) to record and save calls from. Call Recording is also very simple to setup and start using. For example, call recording allows you to monitor interactions between employees and customers.

Call Transfer

Attended Call Transfer gives businesses the power to place an incoming call on hold, dial a pre-programmed digit sequence (programmable by the account owner) to reach a different department or call center located anywhere in the world, and transfer the call immediately or wait and brief the other department on the issue before transferring the call.

Select Country Forwarding

This feature enables you to forward calls from a selected country code to a specific phone number. For example, forward calls that originate in France to a call center with French speaking agents.

In today's fast-paced business environment, handling incoming calls efficiently is critical for any organization. Call management involves handling incoming calls and routing them to the right person or department in a timely manner. By tailoring your call flow to meet your business communication needs, you can ensure that your callers receive prompt and professional service.

The first step in call management is to define your call flow. This involves mapping out the different steps that incoming calls will take from the moment they are received by your organization to the moment they are answered. This includes deciding how calls will be answered, which departments or individuals will handle different types of calls, and what happens if a call goes unanswered.

Once your call flow is defined, it's important to establish clear guidelines for call handling. This includes setting expectations for response times, defining procedures for transferring calls, and establishing a protocol for handling voicemail messages. By communicating these guidelines to all employees who handle calls, you can ensure that callers receive consistent and high-quality service.

One effective way to handle incoming calls efficiently is to use an automated phone system. Automated phone systems can help streamline the call handling process by allowing callers to select the appropriate department or individual without the need for human intervention. This not only saves time but also ensures that calls are routed to the right person or department.

Another effective strategy for call management is to use call tracking and analysis tools. Call tracking tools can provide valuable insights into call volume, call duration, and call outcomes. This information can help you identify trends and areas for improvement, allowing you to refine your call flow and improve your overall call handling performance.

Further, call management is a critical aspect of business communication. By tailoring your call flow to meet your business needs, establishing clear guidelines for call handling, and leveraging automated phone systems and call tracking tools, you can handle incoming calls efficiently and provide a positive experience for your callers.

As businesses increasingly operate in a distributed environment, managing a business phone system from anywhere has become an essential requirement for most organizations. Support administration involves managing your business phone system from a centralized location, enabling you to control your phone system and provide seamless support to your customers from anywhere.

One effective way to manage your business phone system from anywhere is through an account control portal. An account control portal is an online platform that allows you to manage and configure your business phone system from any location with an internet connection. This means that you can make changes to your phone system settings, add new users, and configure call routing rules from anywhere, anytime.

One key advantage of using an account control portal is that it provides you with real-time visibility into your phone system's performance. You can view call logs, monitor call quality, and track call volumes, giving you valuable insights into how your phone system is being used. This information can help you identify areas for improvement and make data-driven decisions to optimize your phone system's performance.

Another key advantage of an account control portal is that it allows you to configure your phone system's settings to meet your specific business needs. You can set up custom call routing rules, configure voicemail greetings, and create call queues to ensure that calls are handled efficiently and professionally. This can help you provide a better customer experience and increase customer satisfaction.

In addition to providing administrative control, an account control portal also enables you to provide seamless support to your customers. You can view call logs and recordings, monitor call queues, and even listen in on calls to provide real-time support to your customers. This can help you resolve issues quickly and efficiently, leading to higher customer satisfaction and loyalty.

Finally, an account control portal can help you manage your phone system's costs. You can view usage reports, set up usage alerts, and configure call blocking rules to prevent unauthorized usage, ensuring that your phone system's costs are kept under control.

Included Virtual Number Features

The most important virtual phone number features

Cloud Telephony and Call Management Features

Support Administration and Managing your business phone system from anywhere through your account control portal.