UK Advanced Call Forwarding Features

Benefits of owning a UK virtual phone number

Choose a number type that suits your UK phone number requirements:
UK toll-free (mobile accessible), mobile (sms optional), national, geographic, geograhic (sms optional)

Global reach: A UK virtual phone number allows businesses to have a local presence in the UK, even if they don't have a physical office there. This can help businesses expand their reach and attract new customers in the UK market.

Cost-effective: Setting up a physical office in the UK can be expensive, but with a UK virtual phone number, businesses can have a local presence in the UK without incurring high costs. This is especially useful for small businesses and startups with limited resources.

Flexibility: A UK virtual phone number provides businesses with the flexibility to redirect calls to any mobile or landline phone number worldwide. This is especially useful for businesses with remote employees or those that need to redirect calls to different phone numbers based on their needs.

Improved customer service: Call forwarding with a UK virtual phone number can help businesses improve their customer service by routing calls to the appropriate department or representative. This can help reduce wait times and ensure that customers are speaking to the right person.

Privacy protection: By using a UK virtual phone number, businesses can protect their privacy and avoid giving out personal phone numbers. This is especially useful for business owners who don't want to give out their personal phone numbers to customers or clients.

Overall, call forwarding with a UK virtual phone number is a great way for businesses to expand their reach, reduce costs, increase flexibility, improve customer service, and protect their privacy. By using this technology, businesses can take advantage of global business opportunities and reach new customers in the UK and beyond.

Voicemail

Access voicemails from any location and device by sending incoming voicemail messages to your email. Or activate the included Do Not Disturb feature to automatically send calls to your voicemail. You can tailor your voicemail using the intuitive account dashboard. Simply setup a PIN, upload or record busy and unavailable greetings, and choose to forward voicemails/faxes to up to two different email addresses. If you already have voicemail at your 'ring to' number, simply disable your new virtual number voicemail.

Included UK Service Features

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UK SMS Mobile Number Options

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Global Call Forwarding to Any Phone

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Voicemail to Email

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Fax to Email

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Create Voicemail Greetings

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Unlimited PBX/IVR Extensions

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Call Recording Option

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Outbound Caller ID Override Option

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Simultaneous Forwarding Multiple Phones

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Call Block List

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Call Transfer to Any Phone Anywhere

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Time of Day Routing

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Live Dedicated Account Manager

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Round Robin Routing

SMS Forwarding

Some customers prefer texting over making a phone call or interacting with businesses face-to-face. You can provide an easy-to-reach mobile number to your customers with SMS forwarding. It is great for reservations and booking, customer inquiries and general feedback. SMS messages get forwarded automatically to your designated email address. Incoming SMS content is forwarded in email format, with the sender’s caller ID along with the text message.

Announcement Creation

Upload an MP3 or WAV audio file using your account control panel. When your callers dial your virtual phone number, your audio file plays. Use it for announcements, emergency messages, product or service information, etc.

API On Demand

API On-Demand offers in-depth documentation online for various supported standard operations you can integrate with any operating environment. The API also gives you the ability to create your own tools so the integrations possibilities are endless.

Rollover Minutes

Carry forward your plans unused minutes from one month to the next. Rollover Minutes is an optional feature.

Advanced Call Forwarding

Divert calls from your new virtual phone number to any phone in any country. Offer off-hours support by sending incoming calls to different teams based on what time the call comes in. Easily set up and modify call routing features like auto-attendant / IVR, location & time-of-day routing, local ringback tones, simultaneous ring, customized greetings, call recording, voicemail, and more.

Outbound Calling

Make international calls using VoIP or a local Access Number. You can use one of the local or toll free numbers you purchased from us as your Caller ID for your outbound calls. View additional outbound calling information here.
* A single Outbound Calling line can be used by multiple VoIP/SIP phones simultaneously.

Local Ringtones

Increase the local appeal of your local or toll-free number by selecting the ring tone that match the standard in-country ring tone signal of the country where your virtual phone number choice is located.

Advanced IVR/PBX

Enjoy unlimited extensions. Set up a greeting system to manage all of your incoming calls or set up a private phone network to connect your incoming calls with your internal phone extensions. The Advanced IVR (Interactive Voice Response) allows a computer greeting system to receive incoming calls and directs them to the appropriate department or extension.

Simultaneous Ringing

Forward calls from your local or toll-free number to two or more registered phone numbers. The most common use for simultaneous ring is to have the user’s mobile phone and desk extension ring simultaneously. This allows users to take calls while they are away from the office and ensures that your business will never miss important call.

Sequential Forwarding

Register up to four back-up ring-to phone numbers that will answer your calls in case your main number is busy. Deliver calls down a list of predetermined phone numbers if the first number doesn’t answer.

Call Block List

Filter incoming calls by accepting (whitelisting) or blocking (blacklisting) phone numbers. Create your own black and white lists and reject calls coming from area codes and countries that you do not extend your services to. This prevents you from wasting time and money on calls that will not even lead to business.

Customized Greeting

Record a personalized greeting for your system to let your callers know that they will soon be connected with your phone number. For example, "Thank you for calling Innovative Solutions, please stay on the line while we connect your call to the first available representative".

Online Account Management

We offer you an easy to use Customer Control Panel to manage your account, change account settings, add services, set up or modify advanced features, change your ring-to numbers, set up your call forwarding preferences, view up-to-date invoices, and view call details - including date, time, phone numbers, and duration. You also have a dedicated account manager to assist you if needed 24/7.

Call Recording

Call Recording is a feature that enables you to automatically record your inbound calls. You are able to select any call forwarding number(s) to record and save calls from. Call Recording is also very simple to setup and start using. For example, call recording allows you to monitor interactions between employees and customers.

Call Transfer

Attended Call Transfer gives businesses the power to place an incoming call on hold, dial a pre-programmed digit sequence (programmable by the account owner) to reach a different department or call center located anywhere in the world, and transfer the call immediately or wait and brief the other department on the issue before transferring the call.

Select Country Forwarding

This feature enables you to forward calls from a selected country code to a specific phone number. For example, forward calls that originate in France to a call center with French speaking agents.

Advanced call forwarding refers to the ability to forward incoming calls to a variety of different destinations based on certain criteria.

Call forwarding: One of the most important features of a UK virtual phone number is the ability to forward calls to any mobile or landline phone number worldwide. This allows businesses to stay connected with their customers, no matter where they are located.

Voicemail: A UK virtual phone number should also include voicemail functionality, which allows customers to leave a message if the business is not available to take the call. Voicemail messages can be accessed online or automatically sent to a designated email, making it easy for businesses to respond to customer inquiries.

Call recording: Call recording is another important feature to consider, as it allows businesses to record and review important customer conversations. This can be useful for training purposes, quality control, and legal compliance.

Interactive voice response (IVR): An IVR system can help businesses streamline their call routing and improve customer service by providing callers with a menu of options to direct their call to the appropriate department or representative.

Call analytics: Call analytics can provide businesses with valuable insights into their call volume, call duration, and other important metrics. This data can help businesses optimize their call handling processes and improve their overall customer experience.

Online management: A UK virtual phone number should be easy to manage online, allowing businesses to make changes to their call routing, voicemail, and other settings from anywhere with an internet connection.

Moreover, a UK virtual phone number should provide businesses with the features they need to stay connected with their customers, improve their customer service, and gain valuable insights into their call handling processes. By choosing a UK virtual phone number with the right features, businesses can streamline their communication processes and improve their overall business performance.

UK Advanced Call Forwarding Features

UK Phone Number Enables Call Forwarding to any mobile phone or landline worldwide

Important features for a UK virtual phone number