Canada Advanced Call Forwarding Features

International Call forwarding: Enables you to forward calls to one or more phone numbers so you can receive Canada calls on another phone in Canada or any mobile or landline phone worldwide.

Voicemail: Callers can leave voicemail messages when you can't answer the phone. You can receive voicemail messages via email or through your account web portal. In addition, calls can be directed to voicemail only with 'do not disturb' mode enabled which can be toggled on/off in the account portal.

Call recording: Enables you to record calls for training, compliance, or quality assurance purposes.

SMS messaging: Allows you to send and receive text messages using your virtual phone number.

Auto-attendant: Allow you to create an automated menu system that callers can navigate, it can help direct callers to the right department, extension, or to leave a message.

Call Queue: Allows setting up a waiting line for incoming callers, it can be useful for businesses that receive a high volume of calls.

Call transfer: Permits you to transfer a call to another extension or department while on the call.

Fax-to-email: Enables receiving faxes directly to your email inbox

The account owner is in full control of these features which can be modified through the account portal to suit different needs. Customers can make any changes to their account using the provided web-based interface and free mobile app to manage the Canada virtual phone number and access call logs, voicemail, and all other features.

Voicemail

Access voicemails from any location and device by sending incoming messages to your email. Or activate the included Do Not Disturb feature to automatically send calls to your voicemail. You can tailor your voicemail using the intuitive account dashboard. Simply setup a PIN, upload or record busy and unavailable greetings, and choose to forward voicemails/faxes to up to two different email addresses. If you already have voicemail at your 'ring to' number, simply disable your new virtual phone number voicemail feature and the calls will directly ring to your call destination phone like any other call you receive.

Included Canada Service Features

■

SMS Mobile Number Options

■

Global Call Forwarding to Any Phone

■

Voicemail to Email

■

Fax to Email

■

Create Upload or Record Greetings

■

Unlimited PBX/IVR Extensions

■

Call Recording Option

■

Outbound Calls Caller ID Override Option

■

Simultaneous Forwarding Multiple Phones

■

Call Block List

■

Call Transfer to Any Phone Anywhere

■

Time of Day Routing

■

Live Dedicated Account Manager

■

Round Robin Routing

SMS Forwarding

Some customers prefer texting over making a phone call or interacting with businesses face-to-face. You can provide an easy-to-reach mobile number to your customers with SMS forwarding. It is great for reservations and booking, customer inquiries and general feedback. SMS messages get forwarded automatically to your designated email address. Incoming SMS content is forwarded in email format, with the sender’s caller ID along with the text message.

Announcement Creation

Upload an MP3 or WAV audio file using your account control panel. When your callers dial your virtual phone number, your audio file plays. Use it for announcements, emergency messages, product or service information, etc.

API On Demand

API On-Demand offers in-depth documentation online for various supported standard operations you can integrate with any operating environment. The API also gives you the ability to create your own tools so the integrations possibilities are endless.

Rollover Minutes

Carry forward your plans unused minutes from one month to the next. Rollover Minutes is an optional feature.

Advanced Call Forwarding

Divert calls from your new virtual phone number to any phone in any country. Offer off-hours support by sending incoming calls to different teams based on what time the call comes in. Easily set up and modify call routing features like auto-attendant / IVR, location & time-based routing, local ringback tones, simultaneous ring, customized greetings, call recording, voicemail, and more.

Outbound Calling

Make international calls using VoIP or a local Access Number. You can use one of the local or toll free numbers you purchased from us as your Caller ID for your outbound calls. View additional outbound calling information here.
* A single Outbound Calling line can be used by multiple VoIP/SIP phones simultaneously.

Local Ringtones

Increase the local appeal of your local or toll-free number by selecting the ring tone that match the standard in-country ring tone signal of the country where your virtual phone number choice is located.

Advanced IVR/PBX

Set up a greeting system to manage all of your incoming calls or set up a private phone network to connect your incoming calls with your internal phone extensions. The Advanced IVR (Interactive Voice Response) allows a computer greeting system to receive incoming calls and directs them to the appropriate department or extension.

Simultaneous Ringing

Forward calls from your local or toll-free number to two or more registered phone numbers. The most common use for simultaneous ring is to have the user’s mobile phone and desk extension ring simultaneously. This allows users to take calls while they are away from the office and ensures that your business will never miss important call.

Sequential Forwarding

Register up to four back-up ring-to phone numbers that will answer your calls in case your main number is busy. Deliver calls down a list of predetermined phone numbers if the first number doesn’t answer.

Call Block List

Filter incoming calls by accepting (whitelisting) or blocking (blacklisting) phone numbers. Create your own black and white lists and reject calls coming from area codes and countries that you do not extend your services to. This prevents you from wasting time and money on calls that will not even lead to business.

Customized Greeting

Record a personalized greeting for your system to let your callers know that they will soon be connected with your phone number. For example, 'Thank you for calling Innovative Solutions, please stay on the line while we connect your call to the first available representative’

Online Account Management

We offer you an easy to use Customer Control Panel to manage your account, change account settings, add services, set up or modify advanced features, change your ring-to numbers, set up your call forwarding preferences, view up-to-date invoices, and view call details - including date, time, phone numbers, and duration. You also have a dedicated account manager to assist you if needed 24/7.

Call Recording

Call Recording is a feature that enables you to automatically record your inbound calls. You are able to select any call forwarding number(s) to record and save calls from. Call Recording is also very simple to setup and start using. For example, call recording allows you to monitor interactions between employees and customers.

Call Transfer

Attended Call Transfer gives businesses the power to place an incoming call on hold, dial a pre-programmed digit sequence (programmable by the account owner) to reach a different department or call center located anywhere in the world, and transfer the call immediately or wait and brief the other department on the issue before transferring the call.

Select Country Forwarding

This feature enables you to forward calls from a selected country code to a specific phone number. For example, forward calls that originate in France to a call center with French speaking agents.

Virtual phone numbers have become increasingly popular in recent years, and for good reason. One of the main benefits of owning a virtual phone number in Canada is that it can help businesses establish a presence in the country without having a physical location there.

Here are some of the reasons why a company would want to own a virtual phone number in Canada:

To establish a local presence
If a business is looking to expand into Canada but doesn't have a physical location there, owning a virtual phone number with a Canadian area code can help establish a local presence. This can make potential customers feel more comfortable doing business with the company, as they perceive it to be more legitimate and trustworthy.

To save on costs
Owning a virtual phone number can be much cheaper than setting up a physical location in Canada. The costs associated with renting or buying property, hiring staff, and maintaining a physical office can add up quickly. With a virtual phone number, businesses can save on these costs and still establish a presence in Canada.

To improve customer service
By having a virtual phone number that can be routed to any phone number, businesses can improve their customer service. For example, if a customer calls the virtual phone number and no one answers, the call can be automatically routed to a different phone number, such as a customer service representative's cell phone. This ensures that customers are always able to get in touch with someone from the company, improving their overall experience.

To track marketing efforts
When businesses use a virtual phone number for marketing purposes, they can track how many calls they receive from that number. This can help them determine the effectiveness of their marketing efforts and make adjustments as necessary.

To protect privacy
For businesses that don't want to disclose their personal phone numbers, owning a virtual phone number can help protect their privacy. They can use the virtual phone number for business purposes and keep their personal phone number separate.

Last, owning a virtual phone number in Canada can be a smart move for businesses looking to establish a local presence, save on costs, improve customer service, track marketing efforts, and protect their privacy. With the increasing popularity of remote work and the shift towards digital communication, virtual phone numbers are becoming more important than ever for businesses of all sizes.

Canada Advanced Call Forwarding Features

Canada virtual phone numbers come with a range of features that allow you to customize how calls and messages are handled. Common features that you might find useful are included.

Residual benefits of owning a virtual phone number Canada