PC to Phone | VoIP Soft-Phone Frequently Asked Questions

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PC to Phone | VoIP Soft-Phone Frequently Asked Questions

 

General Questions

Q. What type of calls can I make when I am using PC-to-Phone?

Q. I want to buy an adapter and use my regular telephone to make calls through your VoIP network, how can I do this ?

Q. I want to use the PC to Phone service with an adapter. But can I use the Softphone while I wait for the adapter to be delivered ?

Q. Are there any numbers that I can not call?

Q. How can I make a call if I am already connected to the Internet?

Q. Will I be disconnected from the Internet once I make the call?

Q. Can I receive incoming calls when I am using PC-to-Phone?

Q. What operating system do I need in my PC?

Q. Do I need any special software or hardware to use PC-to-Phone?

Q. Does my computer need additional memory?

Q. Do I need to change telephone carriers or ISP?

Q. What is the sound quality of these calls?

Q. Are my calls secured?
 
Sign Up Questions

Q. How do I set up or open an account?

Q. What payment methods are available?

Q. I am not located in the U.S. Can I use my credit card to apply for a PC to Phone account ?

Q. Do I need a PIN and a password?

Q. How do I cancel my account?

Q. Are there any cancellation fees?

Q. Can I reactivate my account?

Q. Will I have access to my account from another PC?
 
Troubleshooting

Q. The call is connected, but I cannot hear the person at the other end.

Q. The call is connected, but the person at the other end cannot hear me.

Q. My internet access is a 56kbps dialup line. Will this work?

Q. The call is connected, but the audio keeps breaking up.

Q. When I start the PC-to-Phone Softphone client, it does not progress beyond the login screen, or tells me that the "server did not respond or could not be found". What does this mean?
 
General Questions

Q. What type of calls can I make when I am using PC-to-Phone?
PC-to-Phone allows you to make PC to phone calls to any number--national, international, and mobile.
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Q. I want to buy an adapter and use my regular telephone to make calls through your VoIP network, how can I do this ?
You can either purchase an adapter from us or you can buy an adapter locally. We will ship an adapter to most countries.
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Q. I want to use the PC to Phone service with an adapter. But can I use the Softphone while I wait for the adapter to be delivered ?
You can download the free Softphone and make calls immediately upon account activation. Once you receive the adapter, simply install it and continue making calls with your PC to Phone account at the same low rates.
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Q. Are there any numbers that I can not call?
Calls cannot be made to the following U.S. numbers:
911, emergency services
411, directory assistance, operator assistance
900, caller-pays services

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Q. How can I make a call if I am already connected to the Internet?
After you have signed up, downloaded and run the PC-to-Phone Softphone client, you will be asked to log in. Once you have logged in, you can make calls by keying in the full telephone number, starting with the country code, followed by the area code and the number. As soon as you click on the Call button, the softphone will dial the number and process the call over the Internet.
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Q. Will I be disconnected from the Internet once I make the call?
To make calls from your PC using PC-to-Phone you 'must' be connected to the Internet. You will not be disconnected from the Internet when making a call.
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Q. Can I receive incoming calls when I am using PC-to-Phone ?
Yes, you have the option to request a local inbound phone number. See the sign up form for details.
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Q. What operating system do I need in my PC?
The PC-to-Phone client can be downloaded on Windows 95, 98, 2000, ME and NT. We recommend using Windows 2000 or XP for best audio performance.
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Q. Do I need any special software or hardware to use PC-to-Phone ?
Apart from the PC-to-Phone client software (which you download upon account activation), your PC will need a sound card and either a headset or microphone/speaker set. We recommend the you use either a headset or a USB port compatible handset. This should eliminate any possibility of echo to the party you are talking to resulting from their voice traveling back into the PC speaker on your end.
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Q. Does my computer need additional memory?
No
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Do I need to change telephone carriers or ISP?
No. There is no need to change your telephone carrier or your ISP in order to join PC-to-Phone . All you have to do is to set up a pre-paid account with PC-to-Phone.
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Q. What is the sound quality of these calls?
Sound quality may vary due to your connection to the Internet, i.e. dial up versus broad band, and the congestion level of your Internet access resulting from bandwidth available from your Internet provider at the time of your call.
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Q. Are my calls secured?
Calls are as secure as the calls that you make from your telephone.
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Sign Up Questions

Q. How do I set up or open an account?
To set-up your account with PC-to-Phone all you have to do is click on this sign up link and you will be guided through the set up steps. There are no activation fees or monthly fees or taxes. If you purchase an adapter, separate prices apply and shipping charges are additional depending on your country location.
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Q. What payment methods are available?
Credit cards and PayPal and Western Union Quick Pay are the only method of payment accepted.
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Q. I am not located in the U.S. Can I use my credit card to apply for a PC to Phone account ?
Yes, we accept international versions of all major credit cards. This service is available worldwide.
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Q. Do I need a PIN and a password?
When you sign up, you will be asked for your preferred username and password. If this username is available, we will create your account with this username and password.
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Q. How do I cancel my account?
From the Account page, you can elect to cancel your account. The page guides you through the cancellation process.
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Q. Are there any cancellation fees?
There are no cancellation fees.
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Q. Can I reactivate my account?
You can create a new account by following the signup process again.
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Q. Will I have access to my account from another PC?
Yes. Simply go to the Account page directly, or download the PC-to-Phone client onto your new PC. All your account details will remain the same.
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Troubleshooting

Q. The call is connected, but I cannot hear the person at the other end.
  • Check that you have a sound card, and either speakers or headset.
  • Adjust the speaker volume on the dialpad.

    (there are arrows next to the speaker icon to increase or decrease the volume)

  • If you are using a router or firewall, see the router-related questions below.

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Q. The call is connected, but the person at the other end cannot hear me.
Check that you have a sound card, and either a microphone or headset/microphone combination.
Adjust the microphone volume on the dialpad.
(there are arrows next to the microphone icon to increase or decrease the volume)

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Q. My internet access is a 56kbps dialup line. Will this work?
Running PC-to-Phone under Windows XP will usually achieve acceptable results when the internet is accessed over a dialup (telephone) line. Actual performance may depend on the PC configuration, level of internet congestion, and the quality of service provided by your ISP. Earlier versions of Windows may require the latest Service Packs for that operating system.
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Q. The call is connected, but the audio keeps breaking up.
The source of the problem may be:
Congestion on the internet. If access to normal web sites is slow, this is the most likely cause. This must be resolved by your Internet Service Provider.
Or, it could be the sound card on your PC. Use the tools available in the Windows Control Panel to test your sound card.

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Q. When I start the PC-to-Phone client, it does not progress beyond the login screen, or tells me that the "server did not respond or could not be found". What does this mean?
Either your internet connection no longer works (you can check this easily with your web browser) or you are trying to use PC-to-Phone from behind a firewall or router that uses Network Address Translation (NAT).

You must configure your router to enable the SIP messages to pass between the PC-to-Phone client and the VoIP server.

Some routers refer to this as
Port Forwarding, while others call these Virtual Server or Special Applications settings.

The steps you need to take are:

Find out your own PC's private IP address.

Do this using either the
ipconfig (for Windows 2000 or XP) or winipcfg (for Windows 95 or 98) commands from the DOS prompt.

Configure your router to forward UDP packets on Port 5060 to your PC's IP address (Port 5060 is used by the Session Initiation Protocol [SIP] to set up your calls).

If you can successfully make calls, but cannot hear any audio, you may also need to forward UDP packets on Ports 8000 and 8001.
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You can download the free Softphone now. Make cheap calls immediately upon account activation.

You have the option to request a local inbound phone number. See the sign up form for details.


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PC to Phone | VoIP Soft-Phone Frequently Asked Questions

 

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PC to Phone | VoIP Soft-Phone Frequently Asked Questions