Frequently Asked Questions
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The Service
Quick summary
Is the service easy to use?
Who pays for the service?
Which states/territories
can access the U.S. toll-free access number?
Can I be assured the
dial-in access numbers will work?
How do I sign up for service?
Is this a VoIP conference call
service?
Do the participants need to
have a computer?
Do I need to schedule or book
my conference in advance?
What are the toll-free
rates?
What are the dial-out rates?
How does the included dial-out
feature work?
Can we have more than one
set of passcodes?
Global Access
Are toll-free numbers available
in every country of the world?
Are local access numbers
available globally?
Operator Assistance
What if I need operator assistance?
Network Quality
How is the sound quality of
the network?
Billing
Is there a monthly fee?
Is this a pay as you go plan?
What is the billing cycle?
Can my company be invoiced for usage?
Will a monthly statement be sent?
Is a call summary sent after each
conference call?
Can I see my call details
online?
Rates
How do I determine the cost of
a conference call?
Do attendees pay when
they join my conference call?
Account
Are there any monthly
fees?
No there are no monthly fees, no activation fees and no
minimum usage requirements. The account is billed for actual usage. Once you receive account activation, the conferencing
facility remains ready for your use 24 hours a day with no
ongoing costs, it's usage only.
Is this a pay as you
go plan?
Yes, this is a pay-as-you-go plan. The account
owner pays for the conference call connections of all the participants. The toll-free rates or optional dial-out
usage is applied to the account owner not the attendees.
What is the billing
cycle?
The billing cycle is the first week of the month. For
example, if your account has usage this month, it would be billed the first week of next month.
Can my account be
invoiced instead of credit card billed?
Yes your account can be set-up without a credit card.
Your company needs to be at least four years old, have a working web site and your contact email needs to be a
business domain email address.
Will a monthly account
statement be sent?
Yes, all customers receive a monthly statement detailing
each call by date, time, duration of each participant, caller ID of attendee, dial-in number, etc.
Credit card billed accounts receive a detailed statement of all usage for the previous billing cycle.
Is a call summary
sent after each conference call?
The email address associated with
the account automatically receives an attendance summary for the call just completed.
Can I see my
call details online?
To view an attendee list, login to your account dashboard.
We send you a link. Click on 'Conferences'.
You will see a list of your conference calls for the past 6 months.
If you click on a specific conference start time, you will see the connect and disconnect time for each originating
phone number that joined your conference call.
The Service
Quick summary
1.
Global dial-in numbers are immediately sent to you upon
account activation.
2.
Simply send the access phone number to your conferencing
guest that matches his/her country location. They will use that number to connect with you on your conference call.
For example, if your participants are located in Malaysia or India, send them the Malaysia and India access numbers.
If attendee is located in Singapore, send them the Singapore access number, etc.
Talk Together Globally
You'll receive a list of all global access numbers
with your welcome email.
3. Use
the service whenever you wish, 24 hours a day. Meet your attendees on the international conferencing bridge anytime.
4.
There are no contracts, no activation fees, no monthly
recurring fees or minimums. Pay only for the minutes you use.
5.
Your conference call is carried over dedicated top tier
PSTN global voice lines for the highest quality call experience.
6.
Conduct your meetings with up to 250 participants.
7.
Should you have a question or need help while on a call,
you can reach 24 hour U.S. based operators for assistance.
Dial [ * 0 ] star key + zero on your phone keypad and an operator will ask how we can assist you.
8.
More advanced features are included such as global dial-out.
9. Get your account activated using this form
10. The US toll-free access number
is accessible from all of the U.S. including Guam, Hawaii, Alaska, American Samoa, Northern Mariana Islands, US
Virgin Islands and Puerto Rico at 1.6¢ per minute rate.
11. This is a host pays plan. This
means per minute charges are all billed to the account owner, the participant does not pay to use toll free access.
Is the service easy to
use?
Participating in an international conference call is very
easy.
- The moderator typically emails the date and time of the call
and the access number to the attendees.
- All you need to do is dial-in at the same time you choose
to hold your call, and enter a PIN code. You will instantly be joined with the invitees in your conference room.
- You will receive a user friendly guide upon account activation.
Plus you can always call or email with any questions you might have.
How do I sign up for
service?
Click here to go to the secure Expanded Plan service request form.
Is this a VoIP conference
call service?
No, this is a high quality PSTN (Public Switched
Telephone Network) service. The difference is PSTN does not suffer from packet
loss, garbled conversations or other issues that can interfere with audio quality if the call is carried over the
Internet.
Do the meeting
participants need to have a computer?
No computer is required, only a landline or mobile
phone.
Do I need to schedule
or book my conference in advance?
The service is reservationless so there is no scheduling
required. You can use your account at anytime, 24/7. Simply set up the time of your conference call with your team
or associates.
What
are the international toll-free rates?
International toll-free rates are located here.
What are the
dial-out rates?
International dial-out rates are located here.
How does
the dial-out option work?
The dial-out feature enables the chairperson to
add attendees in any country to the call through the conferencing account. Instead of your guest needing to dial-in
to the conference call, he/she will simply answer their phone when it rings, and be connected instantly to the
call. Dial-out rates are typically lower than toll-free dial-in rates depending on the country location of the
participant.
Can we have
more than one set of passcodes?
Yes. You may want to have additional sets of passcodes
if you have different departments or teams that need to host international conference calls simultaneously. There
is no charge for adding passcodes to your account and they can be identified by ID number or name for accounting
purposes.
Network Quality
How is the sound quality
of the network?
Our international conference call service effectively
joins geographically diverse associates, clients and partners providing fast and clear, HD audio quality global
connections to your conference room. The network is PSTN (Public Switched Telephone Network) via state-of-the-art
bridging and not carried over the Internet.
Do the global
access numbers really work?
Yes they work, you can depend on it. We have this
question asked by new customers that want to sign up but are hesitant due to a negative experience with another
service.
Their inquiries range from percentage of uptime to 'can
you send us the dial-in number for Saudi Arabia' or Costa Rica, etc. so we can make certain it works before our call? Of course we will send the numbers upon request.
Our worldwide business customers use the service daily. The global access numbers must work 24 hours a day. Their business depends on it.
In the rare event that a country access number should have an issue, it's fixed before anyone becomes aware of
it due to constant 24 hour network monitoring.
Rates
How do I determine
the cost of a conference call?
The cost is based on the per minute rate of the
country where the guest is connecting from.
View all available international rate options here.
Do attendees
pay when they join my conference call?
If your attendees dial a Toll-Free
access number from their country, they will join your call at no cost to them.
Global Access
Are toll-free
numbers available in every country?
150+ country toll-free numbers are included with
your account. If there is no toll-free access number for some of the countries where your guests are located, you
can connect them easily to your conference using the dial-out feature. You can use dial-out to add participants and connect with any phone numbers worldwide.
Are local
access numbers available globally?
Yes, there are many local access numbers available and
included with your account. For example, Spain has toll-free and Madrid local access, Cyprus has both toll-free
and Nicosia local, as does Luxembourg, etc. See country list here.
Operator Assistance
What if I
need operator assistance?
For activated accounts, operator assistance is available
24 hours a day, 7 days a week, 365 days a year.
- Any questions about international conference
calls?
Let us know here.
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Do I need to schedule my calls with an operator?
The service is reservation-less,
no scheduling, booking or reservations are required.
Ask your participants to dial-in on a date and time you choose.
Host your conference calls any time, day or night.
How do I host a multinational conference
call.
1 Simply send your guests the date and time of your call and include
the access phone number for their country and the attendee passcode.
2 Deploy multinational conference call meetings whenever needed, 24/7.
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American International Telephonics, LLC
9601 Wilshire Blvd., Suite 1111
Beverly Hills, California 90210 USA
1 800 600 6151 US & Canada +1 310 281 5539 +1 310 424 7149 Fax
© Copyright 1996 - 2022 American International Telephonics All Rights Reserved
International Toll Free Conference Call FAQ
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