Virtual Number Global Call Forwarding Frequently Asked Questions

International Call Forwarding number

 



International Call Forwarding - FAQ

International Call Forwarding
FAQ



 

Is there a term commitment ?

This service is month-to-month. Cancel at any time.

Are there any setup fees ?

Please view this link to view applicable plans and rates.

Are there different rate plans available ?

Yes, there are different rates to forward a call from your selected call forwarding number to your 'ring to' number. See the rate plan schedule at the link below.

CLICK for Rates

Click to view rates and number availability

Toll Free and local numbers worldwide.
Why get a virtual call forwarding number

  

Popular features:
  • RollOver Option - move unused plan minutes to future
  • Optional Call Recording - record every call or a percentage of calls
  • Choose your Toll Free or Local number from a list
  • Voice Mail Option - send voice messages to your email address
  • Time of Day Routing - redirect calls based on time of day
  • Simultaneous Call Processing - accept multiple calls no busy signal
  • Fax Forwarding - automatically emails faxes to you
  • Customized Greeting - record a custom greeting
  • No fees for busy or incomplete calls

Is there a contract?

The service is month-to-month, cancel at any time.

Is voicemail included?

Yes. Voicemail is an optional feature that can be enabled or disabled. See plan details here.

What payment types do you accept?

Visa, Mastercard, American Express, Diners, JCB. PayPal, International Money Order, Western Union Quick Pay

Do I need to make any changes with my local phone company?

No changes are necessary.

How do I change my 'ring to' number, the number I want the calls forwarded to?

Click here to learn more about changing your ring to number online in real time.

How does it work?

You choose your desired number in the country and city where you want a local phone number or Toll Free number and you designate the 'ring-to' number (the number you want to ring when you get a call).

When our system receives an incoming call on your assigned number, the call will be instantly forwarded to the 'ring to' phone number you specified on the sign up form.

Your callers are not required to enter a PIN or extension. Your assigned number is your direct 'private' call forwarding phone number.

How is the call quality?

Calls are routed to one of many PSTN carriers (not VoIP) based on our routing system. We constantly monitor every phone number for call and connection quality.

Is Call Recording an optional feature?

Yes, Call Recording is a feature that can be enabled to record all calls for later retrieval. The customer can control what percentage of inbound calls to record from 10% to 100%.

This feature is used primarily by companies that wish to limit liability by having a recording of verbal transactions or conversation between their personnel and a customer. It can also used as a management tool to assist a supervisor with performance reviews, for example at a call center.

What if I experience a problem with my calls?

There are three options.

1 Submit a trouble report online through your account

2 Send an email to tech support

3 Call or email or chat with customer support.

Because of active monitoring of the system, we rarely have service related issues.

How do I get this service?

View this rates and availability link. Select your desired number in the country (where your callers are located, and then where you are located), select a plan, then click the Try For Free or Sign Up Now button.

Get a Virtual Number enabling instant global
call forwarding to any phone number worldwide.

Do I need any special equipment ?

Nothing additional is needed. Your virtual call forwarding number will redirect calls to any landline, mobile phone, fax, VoIP number or PBX system worldwide.

You can login to your account and change the number where your virtual number rings to, anytime, 24/7 from any web enabled computer.

In other words, you can direct your number to ring at a specified phone number and change that 'ring to' number in real time from the Internet whenever you desire.



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