Telecommunications and Your Business

How Telecommunications Can Give Your Business a Competitive Advantage

Telecommunications business services

The telecommunications tools you choose for your business can do much more than simply connect callers to your office; the right ones can give your business a competitive advantage.

So, rather than approaching a phone system or international conferencing plan as a necessary business commodity, think of how you can leverage them to your advantage. Below are a few ways that our contract-free telecommunications solutions can give your business an edge over the competition.

Less Overhead

Web, video, and audio conferencing make telecommuting much more practical. By utilizing a remote workforce, you can drastically reduce your office space. Not only does this reduce your rent, it also reduces your energy bills and other associated costs. With lower overhead, you’ll have more resources available to invest in other aspects of your business.

PBX systems are expensive, but there’s an alternative that can give you the same features such as auto attendant and extensions — and you won’t be tied down to the office. Our global virtual number plans act like a virtual PBX. You can set up your toll free virtual phone number to include an auto attendant, a personalized greeting, extensions, time of day routing, and more. You can even set it up so that incoming calls follow you from the office to your cell phone to any other phone number you may have or have the system respond differently based on the time of day. Moreover, our rates are extremely competitive and can scale with your business.

Conference calling is a great way to reduce the need for business travel, further reducing the costs of doing business. If you travel internationally, our pay-as-you-go international conference calling plans are an excellent tool to use in lieu of a trip. While some trips may be unavoidable, if you can reduce their frequency yet still interact with your international contacts in a meaningful, real-time manner, you’ll reduce your spending and have more time to spend on strengthening your business.

Easy Availability

Since your virtual PBX can ring all of your phones at once or in a sequence that you set, you’re less likely to miss an important phone call. Meanwhile, we offer global virtual phone numbers specific to more than one hundred countries and thousands of cities around the world. By ordering low-cost virtual phone numbers for the key regions you are targeting, your prospects and customers can more easily contact you simply by dialing a local phone number. There’s no need to establish and staff a local office anymore as virtual phone numbers allow you to answer international incoming phone calls virtually anywhere in the world.

Our international conferencing and video conferencing services facilitate global meetings, again, making you more accessible to your customers and prospects. Using audio or web conferencing can play an important role in building those important relationships.

Telecommunications business services Assist with Better Talent Acquisition and Retention

Earlier we mentioned telecommuting as a means of reducing office space. Employees appreciate remote work opportunities, which can help improve morale and retention. Telecommuting also widens your potential talent pool, enabling you to choose more qualified employees and build a stronger workforce.

Telecommunications business services with Audio, video, and web conferencing allow for real-time collaboration amongst your remote teams. They can interact face-to-face, share ideas, and share files with one another as if they were in the same building.

Improved Customer Experience

All of our tools can be used to enhance the customer experience. For example, where your competitor’s phone system may prompt callers to “press 2 for Spanish,” your virtual phone number can automatically route incoming calls from Mexico to bilingual CSRs who speak Spanish. Having the ability to hold audio, video, or web conferences with your customers on a moment’s notice enables you to respond better to issues.

Each of the above points is powerful on its own, and even more powerful collectively. It’s a tough market out there; you need every advantage you can get. Give us a try and see just how beneficial our business telecommunications tools are.

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