Virtual Follow Me Number | Setting One Up

It’s also helpful if you’re frequently on the move and want the ability to answer your incoming calls on the phone of your choice.

Virtual Follow Me Number Set Up

Setting Up a Virtual Follow Me Number

Virtual follow me number will provide you with the ultimate in portability because the virtual number is not permanently attached to any phone. In a typical day, you might use multiple phones including your home phone, office phone, and mobile phone. If you travel frequently or work out of different offices, the number of phones you use on a regular basis increases.

While you can easily call out, your contacts might not know which number is best to reach you on. Giving out your mobile phone number is one option, but it’s not always desirable, especially if you want to maintain a nice line of separation between work and personal calls.

Our virtual phone numbers offer several ways for you to manage your incoming calls:

  • Manual call forwarding changes
  • Simultaneous ringing
  • Sequential ringing

Let’s take a look at how each option works and when you might want to use them.

Manual Call Forwarding

With manual call forwarding, you log into your account and manually change the virtual phone number’s ring-to number. This option is best when you want flexibility but tend to use the same phone most of the time.

For example, if you’re using the virtual phone number as your business phone number and usually work out of your main office, you’ll likely set it up so that it rings to your main office by default. However, if you occasionally work from your home office, this feature gives you the ability to quickly change your ring-to number to your phone at home.

Simultaneous Ringing

Simultaneous ringing requires that you set up your virtual phone number with two or more ring-to numbers. When an incoming call comes in, all of the ring-to numbers will ring simultaneously. This is useful in a team setting where several team members are expected to promptly answer incoming phone calls.

It’s also helpful if you’re frequently on the move and want the ability to answer your incoming calls on the phone of your choice. For example, if you’re in your office and both your office and mobile phones ring simultaneously, you can choose to answer on the phone that makes the most sense for that moment.

Sequential Ringing

Sequential ringing requires setting up the virtual phone number with two or more ring-to numbers just as simultaneous ring did. However, in this case, the incoming calls will ring the ring-to numbers in the order you specify. For example, you might set it up so that your office phone rings first, your mobile phone next, and your home phone last.

This is helpful in ensuring that you can be found at the most likely phone numbers no matter where you are. You’ll want to limit the number of ring-to numbers to just a handful as your callers may not stay on the line long enough for the system to ring through the entire sequence.

Each of these options works internationally, too. So, if you’re heading on a trip, you could set up whichever virtual hunt group makes the most sense for your travels. This is especially helpful because your callers will simply dial the same phone number they always dial, yet they’ll reach you wherever in the world you may happen to be.

Setting up your virtual follow me number. It’s also helpful if you’re frequently on the move and want the ability to answer your incoming calls on the phone of your choice.so that it finds you is easy, and you can adjust your settings as needed. We have a virtual follow me number for countries around the globe, all offered with no contract.

Learn more about a Follow Me Virtual Number now.

How to Create Your Own 24-Hour Recorded Message Hotline

Our virtual numbers are a flexible choice for all kinds of recorded information scenarios.

Create a Recorded Message HotlineBusinesses of all sizes can benefit from establishing their own 24-hour recorded message hotlines — and doing so is easier and more affordable than you may realize.

Hotlines can include either a standard message available around the clock or custom messages that you change periodically. Here’s what you need to know about setting up your first 24-hour recorded message hotline.

Recorded Message Hotline Common Uses

Example

Recorded message hotlines are a great way to share information with the general public, consumers, or business prospects. Some common uses include:

  • Product and service information — Some products and services are best explained with audio, and some people simply prefer to hear about a product or service over reading about it. Audio allows your personality to come across and can convey enthusiasm, credibility, and professionalism. Adding a toll-free number to your brochures and sales materials can be an effective option to further educate your prospects and customers.
  • Safety information — For example, if you operate a pest control company, you could create an informational hotline with a recorded message hotline about fumigation. When fumigating a home or business, you could then post warning signs with your toll-free number with important safety information.
  • Crisis management — Whether it’s a natural disaster, a strike, civil unrest, business rumors, or some other disruption affecting your business, setting up a 24-hour hotline with a recorded message is an effective way to keep people informed. For example, if a hurricane has disrupted your business, you could set up a hotline for your employees to call each day to find out if they should work from home or report to the office.
  • Market information/updates — Realtors and mortgage brokers often use recorded messages to relay the latest interest rates or market news. Seasonal businesses such as ski resorts use recorded message hotlines to share the latest snow conditions.

How to Get Your Own Toll Free or Local Hotline Number

Start by ordering one of our virtual phone numbers. These phone numbers, which are available globally, are month-to-month with no contract. Since you can cancel at any time, you can set up recorded messages for short-term or long-term projects. Toll-free local and global numbers are available.

Once signed up, you’ll need to record your Recorded Message Hotline message and set up the virtual number’s extensions. Several options are available. For example, you could prompt callers to enter different extensions to hear specific information such as 1 for the latest interest rates or real estate listings or 2 for directions to your office. You could also set up your number so that it answers in greeting only mode. With a convenient, easy-to-use online portal, you can update your recordings easily from your phone or computer.

Our virtual numbers are a flexible choice for all kinds of recorded information scenarios. Whether you have a short-term project to communicate or would like to keep your hotline message going for years to come, our virtual phone numbers are easy to use, affordable, and loaded with excellent features.

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Is it Time to Get Virtual Phone Numbers for France?

We include a variety of advanced features like local ring tones, auto attendant, fax forwarding, sequential ringing and more.

Nice in South FranceCommunicating with colleagues, clients, family members, and friends when moving between the United States and France has its challenges, especially if you rely on voice communications.

Getting virtual phone numbers for France is a viable communications solution that will make it both easy and affordable to stay in touch. Here’s how a France virtual number can help.

Using a Virtual Phone Number for US-based Callers to Reach You in France

First, you’ll need a convenient way for your US-based callers to reach you while you’re in France. International virtual phone numbers for USA callers look and act like any other toll free or local number; however, you’ll set up your destination phone number for a phone that you use and answer in France. This could be a France mobile phone that you use while in the country, a hotel room phone, or a physical phone in your office in France.

For example, you could get a virtual phone number for France that is local to Houston, Texas or toll free. Your colleagues in Houston can dial a local number, yet your phone in France will ring.

To your callers, the cost of the call is minimal. If they’re in Houston, only local toll charges, if any, would apply. Had you given them your direct line in France rather than a global virtual number, they might not call. Not only is dialing a foreign phone number intimidating for some people, many will have legitimate concerns about the potential cost of the call. France virtual phone numbers eliminate these barriers.

Using a France Virtual Phone Number for French Callers to Reach You in Both Countries

What about your contacts in France? Virtual phone numbers for Paris, Dijon, Nice, Orleans, and dozens of other cities are available as are toll free national numbers. If you travel between countries, it makes sense to order a France virtual phone number for your French contacts to reach you regardless of where you might be at any given time.

In this example, you’d order a France virtual phone number and change your destination phone number as needed. For example, when working in France, you could have your destination phone number ring to your mobile phone, local office, or hotel phone. Then, when you return home, you could switch your destination phone number to your main office number or mobile phone.

France Virtual Number Database

Again, your callers would dial a local or toll free number, yet your phone would ring to a phone located elsewhere in the world. The audio quality is exceptional thanks to modern fiber optic networks and PSTN technology. We also include a variety of advanced features like local ring tones, auto attendant, fax forwarding, sequential ringing and more.

Meanwhile, you could use your France virtual phone number to make cheap international calls when you’re in France. For example, you could temporarily change the ring to number to your home phone number in USA. To speak to your family, you’d make a local call — yet your call would be routed to your home phone.

The Benefits of Using Contract-Free France Virtual Phone Numbers

Our contract-free France virtual phone numbers are available in prepaid buckets of minutes. Simply pick the number type (toll free or city-specific) and the number of minutes you intend to use for the month and begin using your global virtual phone number. There are no contracts, and you can cancel at any time.

Whether you need a France virtual number for ongoing communications or for a season, our flexible contract-free plans allow you to stay in touch conveniently and affordably.

Conducting International Business Over the Phone with Customers and Prospects in the Bahamas

Building relationships is essential in any business, and these services can help you to do just that with your customers in the Bahamas.

Bahamas NassauAs a business person selling products or services to customers in the Bahamas, you’ll likely spend your fair share of time on the doing business over the phone.

Below are two must-have international phone services that will make it easier than ever for you to connect with your customers and prospects in the Bahamas:

  • Global virtual phone numbers — Getting a toll free Bahamas virtual phone number that forwards callers to your main office in the United States or another country is both affordable and practical. The phone number itself looks and acts like any other toll free business phone number in the Bahamas, allowing you to create a local presence.

Your customers in the Bahamas can reach you easily without incurring international long distance costs or worrying about dialing exit codes and international country codes. Not only does your global virtual number remove potential barriers to calling you, it helps you to look more like a local. Your customers will most likely appreciate the ease of calling you as well.

Meanwhile, our global virtual numbers come with helpful features such as local ring tones, advanced call forwarding, voice response systems, PBX features, simultaneous ringing, and more. Optional call recording and rollover minutes are also available as add-ons to the service.

  • International Conference Calling — Need to speak with a group of clients or vendors in the Bahamas? Our international conference calling plan makes it easy for your attendees from the Bahamas to join your group audio calls. There are two options: toll free access numbers or moderator dial out.

With toll free access numbers, your callers simply dial a toll free number. They will then be connected to your international conference call regardless of which country you are in when you host it. Moderator dial out is useful when you want to manually join someone into your international conference call. You can initiate moderator dial out from our web application or from the free mobile Connect app. You’ll also get lower per minute rates for international conferencing connections made using dial out.

Building relationships is essential in any business, and these services can help you to do just that with your customers in the Bahamas. However, not all service providers are created equally. Some use cheap VoIP connections or skimp on features. Don’t let bad phone services stand between you and your customers!

With our international phone services, all calls from the Bahamas are forwarded to your ring-to number or international conferencing bridge over fiber optic PSTN telecommunications networks for exceptional reliability and clarity — and 24/7 help is readily available from live, US-based operators.

We offer Bahamas international virtual phone numbers and international conferencing services on a no-contract basis, making both of these services easy to try. Use these services for as long as you need them or cancel at any time. Get started today and connect with your customers in the Bahamas easier than ever.

View details about Bahamas international conference calling and Bahamas virtual numbers here.

Using Virtual Phone Numbers in Switzerland

You likely know how important it is for overseas consumers to have a local number to call should they need assistance or want to place an order.

Switzerland BernWith its high income and population of more than 8 million consumers, Switzerland is an attractive market for many businesses.

Swiss consumers tend to place a premium on quality, making the country a good market for luxury and upscale brands.

According to the World Economic Forum, Switzerland was the world’s most competitive economy in 2014-2015.

Following Switzerland were Singapore, USA, Finland, Germany, Japan, Hong Kong, Netherlands, United Kingdom, and Sweden.

If you’re thinking of entering the Switzerland market, you’ll need to do your market research and explore your options. To aid in your expansion, consider ordering virtual phone numbers in Switzerland.

Available Virtual Phone Numbers in Switzerland

As of this date, 10/24/2015, below is a screen capture of available Switzerland virtual numbers.

Switzerland Virtual Numbers

Please check global number database for any Switzerland updates here.

How Virtual Phone Numbers in Switzerland Can Help Your Business

You likely know how important it is for consumers to have a local number to call should they need assistance or want to place an order.

In fact, should you decide to enter the market, you’ll likely order virtual phone numbers for Switzerland to ensure that your marketing efforts pay off and that you are able to assist customers.

However, we recommend ordering your virtual phone numbers before you formalize your business expansion plan. Here’s why:

  • Virtual phone numbers for Switzerland are incredibly affordable. We offer entry level month-to-month plans with no contracts that can grow as your business grows. Starting now with a Switzerland virtual phone number won’t cost you much, and you can cancel at any time without penalties. Should you decide not to enter the market, simply cancel your virtual phone numbers without concerns about breaking a contract or incurring hefty early termination penalties.
  • Virtual phone numbers look local to the Swiss. As you interact with Swiss authorities, potential suppliers, local business partners, and others in the country, give them your Switzerland virtual phone number and call forward it to your mobile or office phone. They’ll see that you have a Switzerland phone number and will perceive you as being serious about doing business in their country.
  • Giving your contacts in Switzerland a virtual phone number also makes it easy for them to contact you as needed. No matter where in the world you might be, they can dial a local or toll free number for Switzerland and reach you. They do not need to worry about where in the world you might be, dialing international long distance, or incurring costs. They simply dial a local number, and you answer.

Virtual numbers for Switzerland can make entering a new market a little bit easier, and they can demonstrate that you are very serious about creating a long-term business relationship in the country. Our virtual phone numbers are affordable, high quality — and they’re available without a contract.

How will you put your Switzerland virtual phone numbers to work for you?

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See more details about Global Virtual Numbers here

FINLAND Virtual Phone Numbers

One of the best ways to accomplish international communications between contacts in Finland and your international office is by using Finland virtual phone numbers.

Helsinki Church Finland Like Switzerland, Finland is one of the world’s most competitive economies according to the World Economic Forum. If you’re thinking about doing business in Finland with operations in another country, you’ll need a convenient way for your Finnish customers and local business contacts to contact you.

One of the best ways to accomplish international communications between contacts in Finland and your international office is by using Finland virtual phone numbers.

A Finland virtual phone number is a unique type of international call forwarding number. It looks like any other local or toll free phone number in Finland, and your Finnish callers won’t need to do anything special in order to call you using it. They’ll simply dial the number just as they would any other local or toll free number in Finland.

Meanwhile, the virtual phone number will be call forwarded to the phone number of your choice — no matter where in the world that phone might be. Behind the scenes, we use PSTN fiber optic networks to route your virtual phone number to your international ring to number for the finest audio quality possible. Your calls will be crystal clear despite distances covered or oceans crossed.

With a virtual number in Finland, you can conduct business in the country without having to have a physical presence. This can save you on office space, local payroll costs, and more. You can even use time-of-day routing features to specify exactly how each call will be handled based on the actual time of day it is in Finland.

For example, for calls that take place during normal business hours in Finland, you’d likely want to have live agents answer those calls. Thus, you’ll set up your ring-to number during business hours to one where you have live customer service representatives handling the calls (such as an international call center). If calls arrive after hours, you can set up your Finland virtual phone numbers so that those calls go to voice mail or an automated voice response system.

Virtual phone numbers aren’t just for handling customer inquiries. In fact, many of our customers use virtual phone numbers to communicate with vendors, local authorities, business partners, family members, and friends in Finland. Virtual phone numbers are an affordable way to stay in touch with those living in Finland. Rather than expecting them to dial an international number in order to reach you in another country, simply give them your local Finland number. This keeps their costs down and overcomes perceptions about making international phone calls.

Our per minute rates are extremely competitive, and all of our virtual phone numbers are available on a month-to-month basis with no contracts. You can cancel at any time, making using Finland virtual phone numbers a convenient option for short-term needs.

How will you be using a Finland virtual phone number? We’d love to hear.

Share your ideas and tips with us on Facebook.

View Finland virtual number details here

Kenya Virtual Phone Numbers

Your Kenya international virtual numbers will remove barriers to calling you.

Nairobi Traffic KenyaKenya has one of the strongest market-based economies in East Africa, making it attractive to many businesses.

If you’re thinking of expanding your market into Kenya, international virtual numbers can play an important role in your expansion strategy. Below are a few examples of how you might use Kenya international virtual numbers.

Start Networking with Local Partners

You’ll likely make a few in-country visits as you explore the Kenyan market. You may need to tour local distribution centers or meet with local suppliers. By having a Kenya international virtual number printed on your business cards, you are giving your potential partners a convenient, local way to contact you at any time — even if you are located on the other side of the world.

Your Kenya international virtual numbers will remove barriers to calling you. For example, if you give your Kenyan partners your phone number for your office in Indonesia, they may balk at calling you because the number looks different from what they’re accustomed to dialing — or they may worry about how much it will cost to call you.

In contrast, they won’t blink an eye if you give them a local or toll free number for Kenya.

Use Your Kenya International Virtual Number to Make Cheap International Calls When Visiting Kenya

While you’re in Kenya, you’ll likely need to call home occasionally. Rather than dealing with an international operator or calling card, simply change your virtual number’s “ring to” number to the phone number you’d like to call, and then dial the local Kenya virtual number. You’ll gain access to our PSTN network — and our low international calling rates.

Set Up Your Office to Receive Customer Calls from Kenya

Finally, once you’re ready to begin marketing your goods and services to the Kenyan marketplace, you’ll want to order a toll free international virtual number for your customers to call when they have a question, want to place an order, or require technical support. Again, you can set the virtual number’s ring to number to just about any phone number in the world. This could be your main office, a third party call center, or the home phone number for your home-based customer service representative who will be handling incoming calls from Kenya.

These are but a few ways you can use international virtual numbers in Kenya. How have you used virtual numbers in your business?

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See details on International Call Forwarding Numbers

Doing Business in Israel | Diverting Your Virtual Phone Numbers

Whether your customer service agents are located in the Middle East, Europe, Africa, Asia, North America, South America, or Australia no longer matters.

If you do business in Israel, virtual phone numbers can play a starring role in your communications strategy.

Haifa Israel

Using an Israel virtual phone number, you can:

  • Establish a local presence in Israel
  • Divert phone calls from Israeli callers to any telephone, cellphone, fixed line, fax machine, PBX systems, or VoIP phone line in the world
  • Change your ring-to number on the fly

What are Israel Virtual Phone Numbers?

Our Israel virtual phone numbers are a special type of call forwarding number that look and act like local or toll free numbers in Israel yet ring to phones in other countries.

For example, if you have a graphic design business based in UK but would like to target Israel Virtual Number Databasecustomers in Israel, you could publish your Israel virtual number on your website and program its “ring-to” number so that all calls are routed to your UK office.

To the customer in Israel, the number looks like it originates in the country. With local ringtones, your Israel virtual number will also sound like it originates in the country. Toll free, national, Beer Sheva, Haifa, Hasharon, Jerusalem, and Tel Aviv virtual numbers are available.

Benefits of Using Virtual Phone Numbers in Israel

Using virtual phone numbers in Israel allows you to reach a wider Israeli audience without the expense of establishing a physical presence in the country. Since you can route your calls to virtually any phone in the world, you can also centralize your call center operations.

Whether your customer service agents are located in the Middle East, Europe, Africa, Asia, Israel Tel AvivNorth America, South America, or Australia no longer matters. Simply configure the destination ring-to number, market your Israel virtual phone numbers, and begin communicating with callers.

How to Get Started with Israel Virtual Phone Numbers

Signing up for an Israel virtual phone number is easy, and month-to-month plans are available.

  • Start by selecting your desired Israel virtual phone number.
  • Choose your desired phone type (national, toll free, or city specific).
  • Enter your destination country and phone number (this can be changed later).
  • Choose your plan based on the monthly allotment of minutes you’d like each month.
  • Add any optional features you’d like such as optional rollover minutes or call recording.
  • Add your plan to your cart and check out. It’s that easy!

Note that our Israel virtual number plans are offered with no contracts. Whether you need a virtual number for a temporary project or a long-term expansion, you can use our service on a month-to-month basis with no penalties. Cancel at any time or scale your plan up or down as your call volume changes.

How are you using virtual phone numbers in your global business?

View details about Israel Virtual Phone Numbers here

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Virgin Island (British) Conference Calling and Remote Call Forwarding Tips

Using a British Virgin Islands call forwarding number in this manner allows you to take advantage of your existing staff and facilities back home and keep your costs down.

British Virgin Islands CollaborationAccording to the Government of the British Virgin Islands, if you intend to do business in the British Virgin Islands, you’ll need a trade license.

If you are an individual from outside the territory – even if you are a British citizen – and intend to work there, you’ll need a work permit.

Once you’ve established your business and fulfilled all of the obligatory business filing details, you’ll need a convenient means of communicating with your colleagues, partners, customers, and other individuals around the world.

Both international conferencing calling and international call forwarding in the Virgin Islands can help. Use the tips below to communicate with international business associates from the British Virgin Islands.

1. Make calling your BVI business easy with virtual phone numbers – As savvy as your business contacts may be, they may have an aversion to calling foreign phone numbers. First, there’s the cost concern.

People who have never called the British Virgin Islands will wonder how much it will cost to call you. Some will overestimate the cost of the call and avoid dialing altogether.

Even if money were not an issue, the phone number will look different to overseas callers. Those who rarely make international phone calls to the British Virgin Islands, or anywhere else for that matter, may not understand the appropriate procedure for dialing out of their countries.

British Virgin Island virtual phone numbers solve these problems. For example, if most of your contacts are in the UK, you could get a UK virtual number and set it up so that it rings to your British Virgin Islands office.

To your British contacts, your British Virgin Island virtual phone number looks and acts like any other UK phone number. Calling you is as easy as calling a local business.

2. Be mindful of time differences – Chairing a British Virgin Islands conference call is a great way to bring together a geographically diverse team into a group phone call. However, with participants located in various time zones, you’ll need to be mindful of these time differences when scheduling a conference call.

For example, since there’s a five-hour difference between the British Virgin Islands and London, you may want to schedule a conference call with your UK team to take place at 10 a.m. BVI time, which would be 3 p.m. their time.

3. Leverage existing resources – If you’ve built a qualified staff of customer service representatives at your home office, it often makes more sense to use remote call forwarding numbers in your new market than it does to establish physical numbers and staff a call center.

For example, you could establish a local British Virgin Island call forwarding number for your island business and route those calls to your main office in London. Using a British Virgin Islands call forwarding number in this manner allows you to take advantage of your existing staff and facilities back home and keep your costs down.

Do you have any communications tips for those doing business in the British Virgin Islands?

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6 Tips for Setting Up an International Toll Free or Local Virtual Number

Whether setting up shop in an overseas country, traveling abroad, or making it easier for your international contacts to reach you, setting up an international virtual number is an excellent communications choice. Use the tips below to get the most out of this affordable communications method.

1 Choose a reliable call divert service that supports the countries involved.

Some international call forwarding companies use VoIP technology to keep costs as low as possible. However, sound quality and reliability remain concerns. Choose an international virtual number service provider who uses traditional phone networks rather than Internet technology to divert your calls. Not only will you be happier with the sound quality, you’ll likely find that rates are competitive. Naturally, you’ll need to focus on a service provider that also supports each of the countries involved.

2 Set up local ring tones.

Not all service providers offer local ring tones. If yours does, make sure to set it up. This will generate tones to your local callers that sound just like the tones they are accustomed to hearing when dialing other phone numbers.

3 Choose a pay-as-you-go plan

especially if your need for international call forwarding is expected to be relatively short. Paying as you go ensures that you aren’t stuck with monthly payments or expensive early termination penalties.
within their countries. Without this feature, the tones they hear could be disorienting.

4 Learn how to quickly change your ring to number

Whether via an online portal or your phone’s keypad, you’ll get much more out of your international virtual number if you know how to quickly and easily change its ring to number. For example, many people use their international virtual number to make cheap international long distance calls by changing the ring to number so that it rings to their desired recipient’s phone. Once the call is over, they then reset the ring to number.

5 Use time of day routing

This feature becomes quite important when significant time differences are involved. By using time of day routing, you can control which phone rings and when based on the time of day the call is placed.

6 Set up a greeting and voicemail

Did you know that an international virtual number can serve as an auto attendant (if such a feature is provided in your plan)? If your plan offers auto attendant features, set it up so that your callers are automatically greeted and prompted to select from several predetermined options.

Get the most out of your international virtual number by using these tips. Don’t have an international virtual number yet?

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The Ultimate in Phone Portability – a Virtual Phone Number

Ensure your callers can reach you regardless of where you are or which physical phone you currently have access to.

Not too long ago, moving to a new home or office location meant abandoning your old phone number and getting a new one. Not only was getting a new phone number a hassle for you, it was also a hassle for all of your contacts who needed to change their records and automatic dialers. Businesses could convert their old main numbers to call forwarding numbers but tended to phase those out over time.

For residential users, VoIP and telephone number portability eventually arrived, opening the doors to taking your old phone number with you. Those options still exist, but a new option has emerged offering the ultimate in phone portability: the virtual phone.

Why Order a Virtual Phone?

A virtual phone is one that essentially resides in the so-called cloud. When you order a virtual phone, you are issued a phone number which you can then assign to ring to any other phone number in existence. Because you can change your virtual phone’s ring to number at will, you can take your virtual phone with you wherever you go. The possibilities are unlimited.

For example, you could use your virtual phone to:

  • Route calls to your mobile phone
  • Route calls to your home’s landline
  • Route calls to a hotel room phone when traveling
  • Route calls to your main office
  • Route calls to a back office line
  • Route calls to a temporary workspace phone
  • Route calls to a colleague’s phone
  • Make cheap international long distance calls by changing the ring to number
  • Route calls to a disposable cell phone when visiting another country
  • Use the virtual phone number’s calling features to create a virtual PBX system
  • Ensure your callers can reach you regardless of where you are or which physical phone you currently have access to

Where to Get a Virtual Phone

Due to its virtual nature, you’re not buying a physical phone per se but rather a call divert service that routes incoming calls to a designated phone number. aitelephone.com offers an affordable virtual phone service suitable for domestic and international call forwarding. Simply select an international virtual number that makes the most sense for you and sign up for a pay-as-you-go virtual phone plan.

Once established and configured, give your new virtual phone number to your contacts and let them know that they can use this number to reach you no matter where you may be. From there, you can use the online account management tool to change your ring to number as needed and change any personal preferences you wish.

View details

Should You Get an International Virtual Number?

Let’s say that you advise technology startups in Silicon Valley. It makes sense to have an office in Palo Alto, and you do. However, you’ve noticed that a lot of your clients have moved to Dublin, Ireland.

If you do business internationally, getting an international virtual phone number (or several of them) may make sense.

International Virtual NumberWith an international virtual phone number, you can create a “local” presence in a designated country without having to actually establish a physical office there.

The international number looks like any other local number to your overseas customers and partners, but it rings to your designed phone located in another country.

Who Needs an International Virtual Number?

For example, let’s say that you advise technology startups in Silicon Valley. It makes sense to have an office in Palo Alto, and you do. However, you’ve noticed that a lot of  your clients have moved to Dublin, Ireland.

They still have strong ties to Silicon Valley, and you don’t want to lose business simply because of geographic differences. At the same time, opening a second office in Dublin is cost prohibitive.

Your clients want to speak with you regularly, but they hesitate to do so due to fears about international long distance costs. The answer: an international virtual phone number.

In this example, you’d need to order a Dublin virtual phone number and designate your Palo Alto office phone as its “ring to” number.

Whenever a Dublin-based client needs to call you, he or she would dial a local number for Dublin. The call would then be forwarded to your office in Silicon Valley where you can advise your client just as you would have done had your client stayed in the area.

That’s just one of any number of possible scenarios where a business could benefit from an international virtual phone number.

On a larger scale, you could have multiple international virtual phone numbers for any number of countries where your business has a presence.

In order to handle all of these calls, you could route them to a single call center staffed with agents who speak the languages involved. To ensure that the right agents handle each call, set up call routing based on country code.

For example, all calls originating in Portugal and Brazil could be routed to agents who speak Portuguese while calls from Germany would go to agents who speak German.

Advantages of Using an International Virtual Number  

Using an international virtual phone number is a fantastic way to create a local business presence in countries where you do business. It eliminates cost concerns and looks familiar.

Your customers will feel more confident dialing a familiar looking phone number than they would feel if presented with an overseas phone number. They may also feel more confident in your abilities to serve them because you don’t appear to be located on the other side of the Earth.

In addition to appearing local and eliminating cost concerns, an international virtual phone number can save you a great deal of money.

There’s no need to rent office space or hire a local representative. Instead, international call divert routes those calls to your existing office staff in your home country.

Finally, international virtual phone numbers are extremely portable. You can set them up to ring to any phone, at any time. For example, if you decide to travel to Dublin to meet with your clients in person, you could change your Dublin international virtual phone number’s ring to number to a temporary mobile phone that you buy once you arrive in Dublin. Your clients could then reach you using the same phone number.

Likewise, should your main call center need to go offline due to a natural disaster, you can use international call forwarding to route your international phone calls to a secondary call center located elsewhere.

Should you get an international virtual phone number? If you conduct business overseas, the answer is yes.

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Virtual Numbers for Startups and Small Businesses

After all, some callers won’t think twice about calling you at all hours. By giving callers your virtual number, they can call you 24/7 yet you won’t necessarily have to hear the phone ring while you’re trying to sleep or spend quality time with your family.

Virtual Numbers for Startups and Small BusinessesStartups and small businesses need to be accessible, yet they often run on a tight budget. Virtual numbers allow entrepreneurs, startups, and small business owners to receive phone calls professionally without the expense of a PBX system. Not only that, virtual numbers are highly portable.

Whether you need to work out of a temporary location at first before moving into your office, your virtual numbers can follow you wherever you may go – and your callers will never be aware of your movements.

How Virtual Numbers Work

Virtual phone numbers are essentially call forwarding numbers that are not associated with any given phone line or device. You can order virtual numbers with specific country and area codes so that they are “local” to a given region. For instance, you could order a virtual phone number for Los Angeles and another for Ireland and then set both of those numbers to ring to your New York apartment.

People in LA would see a familiar area code and think that they’re calling your Los Angeles office. At the same time, your contacts in Ireland would see a familiar local number and feel confident dialing your Ireland office without any concerns about paying international long distance charges.

As the account holder of those numbers, you would pay your virtual call forwarding service provider for each minute of service. Depending on the plan, you’d likely pay different rates based on the country of origin. Virtual numbers are quite similar to toll free numbers both in terms of how they work and how they are billed.

With a virtual number, you have complete control over the destination phone number. You can change this number at any time online. If you plan on working at the local coffee house for a few hours, you could change the ring-to number to your cell phone.

When you return to your home office, you could then change the ring-to number to your home office phone. Similarly, if you need to leave the country, you could change the ring-to number to your hotel room or temporary office space.  Meanwhile, your callers will not notice any disruptions because they can reach you as they normally do.

Virtual numbers are available for locations around the world. In addition to domestic and international virtual phone numbers, you can also get toll free virtual phone numbers if desired.

Benefits of Using Virtual Numbers for Your Startup or Small Business

Using virtual numbers can deliver several important benefits for startups and small businesses. Below are just a few to spark your imagination:

  • They can help you compete with “local” bidders. If you’re bidding on a project in another city or country, decision makers may have a preference for doing business with local companies. Getting a local call forwarding number, even if it’s just for short-term use as part of the bidding process, can give your business a local credibility boost.
  • Easy split testing. Use different virtual numbers to split test your advertisements and landing pages. Which phone number receives the most calls? Which phone number generates the most sales?
  • Look bigger. While your startup may be excelling despite the fact that you’re running it out of your garage, you may not want to appear as though you’re working out of your garage. By establishing a toll free number and a few virtual numbers in major cities, you can instantly appear to be a larger company. Many virtual number service plans include auto attendant, music on hold, and multiple mailbox features that can also help your company to look bigger than it currently is.
  • Protect your privacy. As an entrepreneur, you need to be readily accessible, but you may not want to give out your personal mobile phone number or home phone number. After all, some callers won’t think twice about calling you at all hours. By giving callers your virtual number, they can call you 24/7 yet you won’t necessarily have to hear the phone ring while you’re trying to sleep or spend quality time with your family. You decide when to accept calls from your virtual number and when to send them to voicemail or to an assistant.

Virtual numbers are ideal for startups and small businesses alike. With one or more virtual numbers, you can immediately establish your business in a given community as well as appear bigger than you are.

You can also move from one location to another, control where those calls go, compete with local bidders, test your ads, and maintain your privacy. Best of all, you can get virtual numbers on a pay-as-you-go basis with no contract or minimum usage requirements.

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Virtual Call Forwarding Numbers and Enhancing Customer Service

For example, your callers in Italy would dial an Italian toll free number which would then be forwarded to your designated ring-to number in the US.

Virtual Call Forwarding Numbers and Enhancing Customer ServiceDo you serve an international customer base?

Global call forwarding can play an important role in your customer service strategy as well as deliver several important cost advantages. Whether you run an international call center or a small business that serves a couple of different countries, using call forwarding smartly can improve service levels.

Connecting with Customers with a Global Call Forwarding Virtual Number

When properly configured, global call forwarding can ensure that your customers from around the world can reach a customer service representative with minimal hassles. Did you know that a toll free number issued in one country doesn’t necessarily work for callers in another country? While you may have a US or Canada toll free number, callers from other countries such as Italy, Egypt, or China will not get through if they attempt to dial that number.

If you want callers from other countries to be able to reach your business without incurring toll charges, you will need to establish toll free global call forwarding numbers specific to each country. For example, your callers in Italy would dial an Italian toll free number which would then be forwarded to your designated ring-to number in the US.

Setting up a global call forwarding number is not difficult. In fact, the process is similar to setting up a traditional toll free business number. Like a traditional toll free number, toll charges for an international toll free call forwarding number are paid by the account holder and not the caller.

By setting up a toll free global call forwarding number for each country that you serve, your international customers will not need to incur any long distance charges to call your customer service center.

In addition, seeing a local number overcomes potential concerns about calling outside of the country as well as gives callers the impression that they are dialing a company located within their country.

While global toll free numbers work in much the same way as domestic toll free numbers, time zone and language differences add complexity to the equation. If you are serious about serving a global audience, consider staffing your call center with native speakers during hours that coincide with business hours in the callers’ countries. Depending on where your call center is located, you may need to schedule native speaking CSRs to answer calls in the middle of the night.

To ensure the best service possible, you can set up calls to ring to specific extensions based on their country codes as well as route calls based on the time of day they are made. For example, if a call originates in Spain, you could route that call to one of your Spanish-speaking CSRs.

Similarly, if a call from Spain originates after-hours, you could send that call to voicemail as callers are not expecting to be served after-hours.

Global call forwarding isn’t just for large businesses who can afford to staff international call centers. Small businesses often use call forwarding on a smaller scale. For example, if you’re a business consultant with clients in the Philippines, you could establish a phone number in the Philippines and then route those calls to your home office.

Your clients will appreciate being able to call you without incurring high costs, and you can become more accessible. In fact, you’d likely have an advantage over a business consultant who has not bothered to establish a local presence.

Because time differences are a major concern, consider adjusting your work schedule to accommodate clients in your target country. You may have just a small window of time each day that works for both you and your clients. However, by letting them know the best time to reach you, you’ll be better able to connect.

Another option is to use an answering service to prescreen calls that arrive in the middle of the night. Provide your answering service with guidelines as to when to notify you of an urgent call. This can ensure that you’re available to handle emergencies yet not constantly bothered at all hours with non-urgent matters. At the same time, your international callers will reach a live person regardless of when they call you.

Cutting Costs with Global Call Forwarding

Many businesses use global call forwarding as an alternative to physical locations. The cost savings can become significant. It is far more efficient to have a central office than it is to lease office space and staff offices around the world. By keeping operations central, you can also reduce your travel costs as you will no longer need to travel from one office to the next.

Whether you run a large business with international call centers or a one-person consultancy that caters to international clients, global call forwarding is a great way to deliver customer service.

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Become More Flexible with Global Call Forwarding

At the same time, you could establish several international forwarding numbers in countries around the world and have them ring to your call center.

Become More Flexible with Global Call Forwarding
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Whether you run a small business or an enterprise organization, global call forwarding can help you become more flexible and agile.

With global call forwarding, you have several options. For example, you could establish a virtual number that follows you no matter where in the world you may happen to be.

At the same time, you could establish several international forwarding numbers in countries around the world and have them ring to your call center.

Imagine the possibilities! Below are just a few examples of how your company can take advantage of global call forwarding.

Using Global Call Forwarding to Stay in Touch Globally

As an individual who travels frequently, you may want to check into using global call forwarding as a means of staying in touch with employees, clients, and family members back home when you travel overseas. As you know, your cell phone doesn’t always work in  other countries, and when it does, international roaming rates make accepting calls from people back home an expensive proposition.

Many business travels find it cheaper to buy a disposable mobile phone once they arrive in a country but that brings problems of its own. For example, you need to inform everyone that you have a new number for them to call if they need to reach you when you’re in that country. Since the phone number is local to the country you’re in, your contacts will face international long distance charges should they need to call you. Plus, once you dispose of that phone, you’ll need to tell your contacts that that phone number is no longer valid.

With global call forwarding, you establish a local phone number within your own country (or a toll free one depending on your preferences). You can keep this virtual number indefinitely. The beauty of global call forwarding is that you can change the “ring to” number on the fly. When you purchase a disposable mobile phone in a new country, you simply switch the global call forwarding number’s ring to number to your new mobile phone. You do not need to inform your contacts. They simply dial the same number they always dial. Since the virtual number is local to your own country, your in-country employees, clients, and family members do not need to worry about international dialing costs.

Meanwhile, if you use a reliable, low-cost global call forwarding service, the rates that you are charged will be far more affordable than international roaming rates. In fact, you can view per minute rates for each country you frequently visit before you sign up for a plan.

Using Global Call Forwarding to Establish an International Presence

Another way to use global call forwarding for your business is to establish local phone numbers in the countries that you serve and then have those calls diverted to your call center or main office. To customers in various countries, the phone numbers are completely local. They may even feel as though they’re dialing a business across town thanks to the way the number appears and even the sound of the ringtone. However, the phone will ring to your designated number whether it’s in the same country or not. This provides your business with a flexible alternative to setting up physical locations around the world.

Using Global Call Forwarding to Route Calls by Time of Day

Using Global Call Forwarding to Route Calls by Time of DayHaving a global call forwarding number in a different country does bring with it one challenge: global time differences. However, those differences can be dealt with using time of day routing. For example, if a caller calls you during local business hours, how do you want the call handled if it’s the middle of the night your time?

With time of day routing, you can send calls to a live answering service, call center, or voicemail based on the time of day calls take place. Since callers don’t expect to be helped after business hours, you could send those after hours calls to voicemail as expected or, if those calls occur during your normal business hours, you could exceed expectations by handling those calls in real time.

Time of day routing is a flexible feature that allows you greater control over how incoming calls are routed based on the time of day they occur.

Global call forwarding is a convenient, low-cost choice for businesses of all sizes. Whether you’re a globetrotting executive who needs to stay in touch at all times, a mid-sized business owner who wants to make it easy for international customers to reach your office without investing in a physical location, or a call center manager who needs to staff a call center to handle incoming calls around the clock, global call forwarding can help you become more flexible.

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Time to Get a Virtual Number

This virtual number is not tied to a given phone jack or device; it is completely virtual.

Is it Time to Get a Virtual Number?Whether you run a small business or perhaps operate out of your home, your customers, suppliers, partners, and others need to be able to reach you.

While you may have an office phone number and a mobile phone, you may want to add a virtual number.

Some customers add or several virtual phone numbers to the mix to create a phone presence in other countries where they do business now or would like to do business.

Virtual numbers are the most portable numbers you can get, and you can change where they ring on the fly. This allows you greater control over when and where you can be reached. Not only can a virtual number make you more accessible, it can also pay for itself. Here’s a quick look at what a virtual number is and how it can pay for itself.

How a Virtual Number Works

If you’re familiar with how a toll free phone number works, you’re already familiar with how a virtual number works. After all, a toll free number rings to whichever local phone number you assign it to.

When your business moves to a new location, your toll free number moves with you. You simply change the “ring to” number to your new office’s phone number. There’s no need to change your marketing materials and business cards when you move your office. The same is true of a virtual number. However, virtual numbers may or may not be toll free, and you can get international virtual numbers.

With a virtual number, you are assigned a local, toll free, or international phone number (depending on your preferences). This number is not tied to a given phone jack or device; it is completely virtual. When you first order your virtual number, you are prompted to designate a ring to number which can be any number you want such as your main office number, your mobile phone number, or your home phone number.

You can change this ring to number at any time and as often as you want. For example, if you want your virtual number to ring to your hotel room when you’re on vacation, you could do temporarily switch the ring to number to your hotel room’s phone.

The Benefits of Getting a Virtual Number

Having a virtual number is beneficial in many ways including, but not limited to, the following:

  • You can control when and where you can be reached – While you could give callers your mobile phone number, do you really want to be accessible 24/7? With a virtual number, you can be as accessible as you want without having to give up your personal phone numbers. For example, if you need to be accessible while at a conference, you could have your virtual number ring to your mobile phone. Those callers will never know your mobile phone number. Thus, when you’re at your son’s soccer game over the weekend, you won’t necessarily be bombarded with business calls on your cell phone.
  • You can create a business presence virtually anywhere – Whether you serve several cities within your own country or have customers located around the world, you can get a virtual number that’s local to each of your markets and have all of those calls routed to your main office or call center. Your callers will dial a local number, yet the phone will ring wherever you designate the ring to number.
  • Your number is portable – There’s no need to change phone numbers when you move your office.
  • You can use your virtual number to create a virtual PBX system – Several advanced features common with virtual numbers combine to form a virtual PBX system with features that rival costly systems. Start by creating a custom greeting and configuring the auto attendant to route calls in a manner that makes the most sense for your business.

How a Virtual Number Can Pay for Itself

When you order a virtual number on a no-contract, pay-as-you-go basis, you will incur charges based on usage on a per minute basis. If you have a domestic virtual number, your rates will be flat whereas they will be variable for international virtual numbers. In both cases, you’ll pay for your calls by the minute according to your service provider’s rates. While adding another bill to your business might give you reason to pause, many business owners find that a virtual number quickly pays for itself.

For example, if you travel internationally, receiving phone calls on your mobile phone can result in international roaming rates as high as $1.99 per minute. With a virtual number, you can route your incoming calls to a disposable cell phone purchased at your destination country. Instead of paying nearly $2 a minute, you’ll pay your plan’s rates for the countries involved.

You can also use your virtual number to receive faxes, allowing you to save the cost of a fax machine, separate phone line, and fax supplies such as toner or thermal paper.

Finally, you can use your virtual number to bypass your local long distance carrier and make cheap international phone calls. Simply change the ring to number to whatever number you need to call and dial your virtual number. This allows you to take advantage of your international call forwarding service provider’s low per minute rates for the countries you need to call.

Getting a virtual number can make sense on many levels, and it can pay for itself by slashing your costs in other areas. Is it time to get a virtual number?

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5 Ways to Use Virtual Numbers for Business

Many business owners prefer that local callers use their main number instead of their toll free numbers due to costs.

Need to expand access to your business globally or locally?

Virtual numbers are a special type of phone number. Because they are “virtual,” these numbers can ring to any phone that you choose worldwide.5 Ways to Use Virtual Numbers for Business

They do not need to be installed at your office or permanently associated with a local or mobile phone number. In fact, you can change a virtual number’s ring-to number as often as you’d like – in real-time.

This flexibility makes virtual numbers extremely portable and beneficial to businesses. Here are five ways (of many) that you can use virtual numbers in your business.

1. Use virtual numbers to test advertising

As you know, advertising is expensive. It is imperative to find out which ads work and which ones don’t. One way to do this is to use a unique virtual phone number with each advertisement. From there, you can look at each number’s activities to see which advertisements are resulting in actual phone calls.

Advertising Results

In addition to looking at the total number of calls each advertisement generates, consider the duration of the calls. Six-second calls, for example, are likely hang-ups whereas five minute calls may indicate a closed sale.

While your phone records can provide robust insights into the performance of each ad, it’s also smart to have your customer service representatives source each sale. With some services, it’s possible to set up incoming calls from virtual numbers to display the virtual number in the caller ID field.

2. Use virtual numbers to create a local presence in a distant city or country

If your business is physically located in Miami, Florida, it makes sense to have a local number as well as a toll free number for your business. Callers from other cities and states would most likely opt to use your toll free number when calling your main office. However, what if you specifically serve cities outside of Miami such as Orlando, Florida or Los Angeles, California? You could get virtual numbers for those cities and then route the calls to your Miami office. By establishing local phone numbers in the cities that you serve, your business instantly appears to be a local company. This strategy can be applied internationally as well. Simply order international virtual numbers and use global call forwarding to route those calls to your main office.

3. Use virtual numbers to ensure you never lose your “main” number due to an office move

Publishing your main office number allows local callers to call your business directly. Many business owners prefer that local callers use their main number instead of their toll free numbers due to costs. However, if you have to move your office, you could lose your main phone number. When that happens, you will have to either re-do all of your advertising, stationary, business cards, and invoices so that they have your new phone number or pay the phone company the going rate to forward your calls to your new number. By using virtual numbers from the beginning, you can keep your “main” number regardless of where your office is located. In fact, you can switch your main office on the fly if so desired. For example, if you want to work from home one day and then work from the office the next, you could instantly switch the ring-to number to ring to your physical location.

4. Use virtual numbers to receive calls on your mobile phone while keeping your mobile phone number private.

If you need to be accessible occasionally but hesitate to give out your cell phone number due to concerns about people calling your cell phone 24/7, consider using a virtual number. When you need to accept calls on the go, you could route the virtual number to your mobile phone without having to give out your private phone number. This is a great way to ensure availability when it’s warranted without being subjected to intrusive calls on your cell phone when it’s not. When you are not on call or when you want to have uninterrupted family time, you can route your virtual number to your assistant, voicemail, an answering service, or some other alternative.

5. Use virtual numbers to control international calling costs.

Since you can change the virtual number’s destination number to any phone number in the world, consider using your virtual number when making an international phone call. Of course, you’ll want to compare per minute rates to make sure that using your virtual number is the cheaper option. In many cases, it will be, especially if you have an international virtual number plan with low per minute rates. When the time comes to make the international call, simply change the ring-to number to the number of the person you need to call. From there, dial your virtual phone number. After the call, make sure to change the ring-to number back to your regular ring-to number or voicemail.

These are but a few of the many ways you can use virtual phone numbers for your business. Test advertising,

Additional ways to benefit with Virtual Numbers

Virtual Number Call Forwarding When Traveling

Virtual Number Travel
Virtual Number and Travel

Using Virtual Number Call Forwarding When Traveling

Virtual numbers are not only an indispensible business tool for many enterprises but also a very useful travel aid.

Whether you’re a busy professional who travels frequently or a casual traveler, anytime you leave your home base, you often leave behind your ability to communicate using your main phone number.

While you could give everyone you know your mobile phone number or use the phone company’s call forwarding option to transfer calls to your cell phone, doing so is a hassle. Plus, mobile phone companies will not divert calls overseas so unless you’re traveling within your own country, you will need a virtual number to transport your calls abroad. Virtual number call forwarding is the answer.

What is Virtual Number Call Forwarding?

Virtual number call forwarding is a telecommunications service where you order a virtual telephone number that is not attached to any given phone. For example, your home phone number is associated with your home phone while your mobile phone number is associated with your cell phone. With a virtual phone number, you control which phone rings whenever someone dials that number.

When you first sign up for virtual number call forwarding, you will be issued a virtual number and prompted to designate a “ring to” number. This ring to number can be changed as needed, making virtual number call forwarding especially convenient to business and leisure travelers.

Virtual Number Call Forwarding in Action

Let’s use “Bill” as an example. Bill is a US-based sales manager living in New York City who has several trips scheduled in the next few months: an international conference in London, a trip to Japan with his wife, a regional sales meeting at his company’s Chicago office, and a trip to Atlanta to help his son get settled into college.

Bill is concerned about his clients and young adult children being able to reach him when he’s overseas. He also does not want anyone to have to dial complicated country codes or incur international long distance charges when trying to reach him. At the same time, he’s unsure that his cell phone will work in London or Japan.

Bill had heard about virtual number call forwarding from one of his colleagues and decides to give it a try. Here’s what he does:

  • He signs up with a virtual number call forwarding service provider on a no annual contract basis.
  • He orders a local virtual number in New York City so that his local clients and most of his young adult children will not incur charges when calling him. He also has the option to order a toll free virtual number.
  • He initially designates his cell phone number as the default ring to number. When traveling in the United States, he finds that this works well most of the time. He eventually discovers that it’s easy to change the virtual number call forwarding to other phones and enables simultaneous ringing so that both his cell phone and his temporary extension at the Chicago branch office would ring at the same time.
  • As expected, his mobile phone didn’t work in London or Japan. Bill was able to quickly change the ring to number to his hotel room number when he first arrived. In London, he purchased a disposable mobile phone and set his virtual number call forwarding to ring to his temporary mobile phone. It worked so well, and was such an inexpensive solution, that he did the same in Japan.
  • His clients and family members were able to reach him no matter where in the United States or the world he happened to be.

Using Virtual Number Call Forwarding When Traveling

Like Bill, you could use virtual number call forwarding when traveling. However, like Bill, there may be time zone issues involved. If you intend to give callers your virtual call forwarding number which will ring to you several time zones away, it’s possible that you’ll receive phone calls in the middle of the night. Fortunately, you can control how your incoming calls are routed based on the local time of day.

For example, if you want to be available for calls at a specific time of day, you can set your virtual number call forwarding to ring to your designed phone at a specific time. If someone calls at any other time, the call can be routed directly to voicemail. You could even set your calls to ring to an answering service, call center, or other phone at a specific time of day.

The Benefits of a No-Contract Virtual Number Call Forwarding Plan  

Monthly virtual number call forwarding plans with no contracts and no cancellation fees are a terrific choice for anyone who needs a virtual phone number. These plans come with a variety of features including:

  • Exceptional call quality
  • Simultaneous ringing
  • Sequential forwarding
  • Customized greetings
  • Advanced PBX features
  • Rollover minutes
  • And much more…

Whether you need a disposable virtual phone number for a short time or want to try out the service without a long-term commitment, you can enjoy the benefits of virtual number call forwarding.

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How a Virtual Phone Number Benefits Your Caller

Virtual Number Benefits
Virtual Number Benefits

How a Virtual Phone Number Benefits Your Callers

Virtual phone numbers offer many benefits to you and your callers alike. While you may want a virtual phone number for your own sake, you may not realize how useful your choice is to your callers as well. Here’s a quick look at how a virtual number can benefit your callers.

  • No toll charges – If you order a virtual phone number in your callers’ local dialing area, your callers will not incur toll charges whenever they need to reach you. For example, if you have a child attending college in Pennsylvania and you live in Florida, ordering a virtual number local to your child’s campus ensures that your child can call you anytime without incurring long distance fees. Similarly, you can order a toll free virtual phone number if desired.
  • Peace of mind – Providing local virtual numbers for your customers can reassure them that your company does indeed serve their community. When looking for new service providers, many people prefer to call local phone numbers. They don’t want to call a remote call center that is unfamiliar with their community or may not even serve it. By having a local phone number, you are signaling that you are committed to serving that community. While the phone may ring to a remote call center, the fact that you have invested in a local phone number shows that you fully intend to provide local service.
  • Improved service – Everyone wants to receive great customer service. While a virtual phone number doesn’t necessarily improve customer service, it can help ensure that calls are routed to service representatives even if the office is closed for lunch. For example, you can use time of day routing to route calls to your main office if the office that normally handles those calls is closed for some reason.

Doesn’t it make sense to reduce costs, ease stress, and provide better customer service? A virtual phone number can help you achieve all three.

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Global Virtual Numbers International Call Center

International Call Center
International Call Center

Global Virtual Numbers and the International Call Center

Running a call center is challenging enough; add global virtual numbers to the mix and it becomes even more complicated. However, this challenge can be solved with an understanding of how global virtual numbers work and the right staff.

It’s important to understand how global virtual numbers work so that you can plan accordingly. These numbers are call forwarding numbers assigned to various countries around the world. They appear “local” to callers in these countries, yet they ring to a call center located somewhere else. For example, a caller in the United States may dial a traditional 1-800 number at 2:30 PM and be connected to a customer service representative in Singapore where it’s 5:30 in the morning.

In this example, the international call center in Singapore would need to have a team of customer service representatives who are fluent in English. Because of the time differences between the two countries, this team would need to work an unusual shift. After all, callers in the United States expect someone to answer phone calls during business hours. Not only must the call center have English-speaking staff available, it needs to be in tune with local time in the U.S.

To further complicate matters, international call centers often answer calls from other global virtual numbers. If our theoretical call center in Singapore also handles callers from the United Kingdom, Australia, and Russia, it will need English and Russian-speaking customer service representatives available during those countries’ business hours.

In addition to accommodating callers through staffing, the technology that powers global virtual numbers also has a role to play.

For example, callers who call at 9:00 PM local time do not generally expect a live person to answer the phone. In fact, many prefer to call afterhours so that they can simply leave a voicemail message and receive a callback the next day with answers. A feature called “time of day routing” can control how calls are routed based on the time of day it is in the originating country. The call center manager could set each global call forwarding number to ring to the call center during local business hours and then to voicemail afterhours. From there, appropriate staffing levels could be determined around these schedules. In addition, global virtual phone numbers can be set to emit a “local” ringtone so that callers hear the traditional ringing sound that their country’s phone system uses.

Global virtual numbers

Makes it possible for a single call center to handle calls from around the world, around the clock. Once you understand what calls are coming in, from where, and when, you can then staff the call center with the right people at the right time to handle those calls.

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