Telecommunications and Your Business

Web, video, and audio conferencing make telecommuting much more practical.

How Telecommunications Can Give Your Business a Competitive Advantage

Telecommunications business services

The telecommunications tools you choose for your business can do much more than simply connect callers to your office; the right ones can give your business a competitive advantage.

So, rather than approaching a phone system or international conferencing plan as a necessary business commodity, think of how you can leverage them to your advantage. Below are a few ways that our contract-free telecommunications solutions can give your business an edge over the competition.

Less Overhead

Web, video, and audio conferencing make telecommuting much more practical. By utilizing a remote workforce, you can drastically reduce your office space. Not only does this reduce your rent, it also reduces your energy bills and other associated costs. With lower overhead, you’ll have more resources available to invest in other aspects of your business.

PBX systems are expensive, but there’s an alternative that can give you the same features such as auto attendant and extensions — and you won’t be tied down to the office. Our global virtual number plans act like a virtual PBX. You can set up your toll free virtual phone number to include an auto attendant, a personalized greeting, extensions, time of day routing, and more. You can even set it up so that incoming calls follow you from the office to your cell phone to any other phone number you may have or have the system respond differently based on the time of day. Moreover, our rates are extremely competitive and can scale with your business.

Conference calling is a great way to reduce the need for business travel, further reducing the costs of doing business. If you travel internationally, our pay-as-you-go international conference calling plans are an excellent tool to use in lieu of a trip. While some trips may be unavoidable, if you can reduce their frequency yet still interact with your international contacts in a meaningful, real-time manner, you’ll reduce your spending and have more time to spend on strengthening your business.

Easy Availability

Since your virtual PBX can ring all of your phones at once or in a sequence that you set, you’re less likely to miss an important phone call. Meanwhile, we offer global virtual phone numbers specific to more than one hundred countries and thousands of cities around the world. By ordering low-cost virtual phone numbers for the key regions you are targeting, your prospects and customers can more easily contact you simply by dialing a local phone number. There’s no need to establish and staff a local office anymore as virtual phone numbers allow you to answer international incoming phone calls virtually anywhere in the world.

Our international conferencing and video conferencing services facilitate global meetings, again, making you more accessible to your customers and prospects. Using audio or web conferencing can play an important role in building those important relationships.

Telecommunications business services Assist with Better Talent Acquisition and Retention

Earlier we mentioned telecommuting as a means of reducing office space. Employees appreciate remote work opportunities, which can help improve morale and retention. Telecommuting also widens your potential talent pool, enabling you to choose more qualified employees and build a stronger workforce.

Telecommunications business services with Audio, video, and web conferencing allow for real-time collaboration amongst your remote teams. They can interact face-to-face, share ideas, and share files with one another as if they were in the same building.

Improved Customer Experience

All of our tools can be used to enhance the customer experience. For example, where your competitor’s phone system may prompt callers to “press 2 for Spanish,” your virtual phone number can automatically route incoming calls from Mexico to bilingual CSRs who speak Spanish. Having the ability to hold audio, video, or web conferences with your customers on a moment’s notice enables you to respond better to issues.

Each of the above points is powerful on its own, and even more powerful collectively. It’s a tough market out there; you need every advantage you can get. Give us a try and see just how beneficial our business telecommunications tools are.

Secret World of Telecommunications Technologies

Here’s a look at some of the early devices used to secretly communicate.

Telecommunications TechnologiesOrigins of Telecom: Spy vs Spy

From elaborate, coded messages to the futuristic communications devices used by spies and military agencies, telecommunications technologies have played a role in espionage. In a world where smartphones, smartwatches, and disappearing instant messages are common, the technologies favored by yesteryear’s spies seems quaint by comparison. Here’s a look at some of the early devices used to secretly communicate.

Spy vs Spy – Telecommunications Technology and Espionage

Espionage, by its nature, demands secrecy. After all, listening devices, or bugs, would be useless if they were easily detected and spies do their business at great personal risk.

Short Range Agent Communications (SRAC) devices — SRAC devices were hand-held devices that allowed text messages to be transmitted over short distances using short-range radio frequencies. The limited range meant transmissions were more difficult to intercept, but it also meant that agents needed to be within the range of the hidden base station. The 1960s version, which was known as “Buster,” consisted of two shoe-boxed sized base stations and a pocket-sized handheld unit with a small 1.5-inch keyboard.

The agent had to first cipher the message into a secret code, enter the ciphered data into the Buster device, walk into range of the base unit (about 1,000 feet), and then hit the send button. In the 1970s, Buster was replaced by Discus, which did away with the base stations completely and automatically encrypted text messages, allowing for secure, short-range transmission between two handheld devices within range of each other. While Discus was a huge improvement over Buster, it had its drawbacks. Users had to remain still and wait for confirmation that their messages had been received by checking for a flashing red light. They had to do so while being as unobtrusive as possible.

  • The Telefunken PE484 — Consisting of two devices, the Telefunken was a direction finder used to track down clandestine radio stations in the 1950s. The main unit was portable and could fit easily in a coat pocket. A secondary field strength unit was worn on the wrist like a wristwatch.
  • The Thing — As a gesture of friendship, the Russians gave US Ambassador Averell Harriman a beautiful hand carved replica of the Great Seal of the United States, which was later hung in the ambassador’s study. This gesture, however, had an ulterior motive as it contained hidden inside of it an electromagnet-powered HF radio bug.
  • The Big Ear — The Big Ear was a toy, but it was also a decent parabolic microphone capable of listening to conversations up to 200 feet away. Parabolic microphones are commonly used in the broadcasting industry to capture audio across similar distances. You’ll often see them used during sporting events.
  • Insectohopter — The CIA developed the Insectohopter in the 1970s. The laser-guided flying device was built by a watchmaker to carry a miniature listening device. Carrying a 1-gram payload, the Insectohopter had a 200-meter range and could fly for 60 seconds. Despite its ability to fly and listen, it never became operational because it was difficult to control.

Today, everyday people have far more sophisticated telecommunications technologies in their pockets, purses, or strapped to their wrists. Text messaging is an everyday occurrence, and many useful services such as Snap Chat or iMessage to ensure that their messages either disappear altogether or are at least encrypted.

Embedded cameras in doorbells or teddy bears are modern surveillance devices used in the home. Flying drones, complete with tiny wireless video cameras on board are child’s play.

View more modern day telecommunications technologies here