3 International Call Forwarding Tips for Budget Conscious Businesses

For example, if your main office is located in Barcelona, Spain and you will be spending a week in Beijing, China, you could order an international call forwarding number local to Beijing and configure its ring to number to ring to your office in Barcelona.

3 International Call Forwarding Tips for Budget Conscious BusinessesWhether you’re an entrepreneur on a budget or an executive tasked with reigning in costs, international call forwarding can play a role in your business plans.

Global call forwarding numbers are readily available for hundreds of countries around the world, and you can use them in a variety of cost-effective ways.

Here are three tips for using  international call forwarding to trim costs and stay in touch.

1. Creating an international presence around the globe. Whether your main office is located in Europe, North America, South America, Asia, Australia, or Africa, you can help customers and business partners connect with you by ordering local toll free phone numbers for the countries of your choice and then forwarding those calls to your main office. These international call forwarding numbers give your business the appearance of having a local office; however, you do not need to operate a physical office. Instead, your staff answers the phone at your main office or at a call center located elsewhere. Time-of-day routing, local ringtones, and other features can be used to enhance the experience.

2. Making low-cost international phone calls while traveling. In addition to using international call forwarding numbers to route global calls to a central location, many business professionals order personal call forwarding numbers to use to make low-cost international phone calls while traveling. For example, if your main office is located in Barcelona, Spain and you will be spending a week in Beijing, China, you could order an international call forwarding number local to Beijing and configure its ring to number to ring to your office in Barcelona. Whenever you need to reach your office while in Beijing, you’d simply dial a local number (thus avoiding high international long distance costs and hotel surcharges) and be billed according to the rates offered by your international call forwarding service provider.

3. Remaining available while traveling. Unless you have a pricey global satellite phone, traveling from one country to the next usually means that your mobile phone may or may not work due to cellular network differences. Even if your mobile phone does work in a foreign country, international roaming charges may make communications cost-prohibitive.

While you could let everyone know your hotel phone numbers, this is an impractical solution that requires a great deal of coordination. Plus, you won’t be at your hotel room the entire time. A better option is to order an international call forwarding number in advance, give that number to anyone who will need to call you while you’re gone, and then set it up to ring to voicemail temporarily. Once you arrive at your destination, purchase a no-contract cell phone and then re-configure your international call forwarding number so that it rings to your new cell phone. Repeat as needed as you travel from one country to the next.

International call forwarding is a low-cost solution to several business challenges. Whether you need a temporary phone number in a foreign country or want to build an international presence for your business, affordable global call forwarding plans are available on a month-to-month basis with no long term contracts or early termination penalties.

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What You May Not Know About International Call Forwarding

For example, if the person who usually handles all incoming calls from Italy calls in sick, you could change the ring to number for your Italian call forwarding number to ring to another qualified, Italian-speaking person in your company.

What You May Not Know About International Call ForwardingThink that all there is to using an international call forwarding number is getting the number and then setting its “ring to” number? Think again. Yes, setting up an international call forwarding number can be as simple as that.

However, to squeeze the most value out of your global phone number, you may want to learn more about international call forwarding and the numerous features available to you.

Make an Impact with International Call Forwarding

Getting a global call forwarding number could immediately transform your local business into one with international appeal. For example, if you’ve recently begun selling products in Brazil, listing a toll free Brazilian number on your product packaging would reassure consumers that your business is readily accessible. In contrast, listing a number for a company located in North America, Europe, or Asia may cause Brazilian consumers to reconsider their purchase.

Sound Local with Local Ring Tones

Did you know that the sound of a ringing telephone varies from region to region? A caller may hear a different ring tone when dialing London than when calling Hong Kong. For those who frequently call specific countries, a mismatch between ring tones could be jarring. Avoid confusing callers by using local ring tones whenever possible.

Handle Global Phone Calls Night and Day with an Auto Attendant

One of the biggest potential problems with issuing an international call forwarding number and answering it on the other side of the world has to do with time zone differences. Fortunately, this problem can be handled by an auto attendant. For example, you can set up your global call forwarding number so that it rings to different phone numbers (such as various call centers located around the world) based on the time of day a call comes in. You could also roll calls to voicemail at a specific time.

Create a Virtual PBX with an International Call Forwarding Number

You can take call routing even further by configuring your international call forwarding number so that it serves as a virtual PBX system. For example, you could set up your call forwarding number to greet callers with a recorded greeting. From there, the auto attendant could instruct callers to push specific buttons on their keypads in order to: speak with a customer service representative, reach technical support, get directions to your office, leave a message, or anything else.

Never Miss a Call with Simultaneous Ringing

What happens if ten people call your international call forwarding number at the same time? One option is to set up simultaneous call forwarding to multiple phone numbers at the same time.

Eliminate Your Fax Machine

Tired of paying for an extra phone line for a fax machine that rarely gets used? Your global call forwarding number can accept faxes. Any incoming fax will be converted to a PDF or image document and then emailed to the email address of your choice.

Month-to-Month International Call Forwarding

International call forwarding numbers can be ordered and used on a month-to-month basis with no long term contracts. If you need a temporary or long-term call forwarding solution, these plans provide fantastic features, low rates, and the flexibility your business needs.

Change Your Ring To Number On the Fly

It’s possible to change your ring to number quickly and easily, and as often as you’d like. For example, if the person who usually handles all incoming calls from Italy calls in sick, you could change the ring to number for your Italian call forwarding number to ring to another qualified, Italian-speaking person in your company.

These are but a few of the many ways you can use international call forwarding numbers. Don’t just “set it and forget it,” take advantage of your global call forwarding plan’s advanced features.

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Virtual Numbers for Startups and Small Businesses

After all, some callers won’t think twice about calling you at all hours. By giving callers your virtual number, they can call you 24/7 yet you won’t necessarily have to hear the phone ring while you’re trying to sleep or spend quality time with your family.

Virtual Numbers for Startups and Small BusinessesStartups and small businesses need to be accessible, yet they often run on a tight budget. Virtual numbers allow entrepreneurs, startups, and small business owners to receive phone calls professionally without the expense of a PBX system. Not only that, virtual numbers are highly portable.

Whether you need to work out of a temporary location at first before moving into your office, your virtual numbers can follow you wherever you may go – and your callers will never be aware of your movements.

How Virtual Numbers Work

Virtual phone numbers are essentially call forwarding numbers that are not associated with any given phone line or device. You can order virtual numbers with specific country and area codes so that they are “local” to a given region. For instance, you could order a virtual phone number for Los Angeles and another for Ireland and then set both of those numbers to ring to your New York apartment.

People in LA would see a familiar area code and think that they’re calling your Los Angeles office. At the same time, your contacts in Ireland would see a familiar local number and feel confident dialing your Ireland office without any concerns about paying international long distance charges.

As the account holder of those numbers, you would pay your virtual call forwarding service provider for each minute of service. Depending on the plan, you’d likely pay different rates based on the country of origin. Virtual numbers are quite similar to toll free numbers both in terms of how they work and how they are billed.

With a virtual number, you have complete control over the destination phone number. You can change this number at any time online. If you plan on working at the local coffee house for a few hours, you could change the ring-to number to your cell phone.

When you return to your home office, you could then change the ring-to number to your home office phone. Similarly, if you need to leave the country, you could change the ring-to number to your hotel room or temporary office space.  Meanwhile, your callers will not notice any disruptions because they can reach you as they normally do.

Virtual numbers are available for locations around the world. In addition to domestic and international virtual phone numbers, you can also get toll free virtual phone numbers if desired.

Benefits of Using Virtual Numbers for Your Startup or Small Business

Using virtual numbers can deliver several important benefits for startups and small businesses. Below are just a few to spark your imagination:

  • They can help you compete with “local” bidders. If you’re bidding on a project in another city or country, decision makers may have a preference for doing business with local companies. Getting a local call forwarding number, even if it’s just for short-term use as part of the bidding process, can give your business a local credibility boost.
  • Easy split testing. Use different virtual numbers to split test your advertisements and landing pages. Which phone number receives the most calls? Which phone number generates the most sales?
  • Look bigger. While your startup may be excelling despite the fact that you’re running it out of your garage, you may not want to appear as though you’re working out of your garage. By establishing a toll free number and a few virtual numbers in major cities, you can instantly appear to be a larger company. Many virtual number service plans include auto attendant, music on hold, and multiple mailbox features that can also help your company to look bigger than it currently is.
  • Protect your privacy. As an entrepreneur, you need to be readily accessible, but you may not want to give out your personal mobile phone number or home phone number. After all, some callers won’t think twice about calling you at all hours. By giving callers your virtual number, they can call you 24/7 yet you won’t necessarily have to hear the phone ring while you’re trying to sleep or spend quality time with your family. You decide when to accept calls from your virtual number and when to send them to voicemail or to an assistant.

Virtual numbers are ideal for startups and small businesses alike. With one or more virtual numbers, you can immediately establish your business in a given community as well as appear bigger than you are.

You can also move from one location to another, control where those calls go, compete with local bidders, test your ads, and maintain your privacy. Best of all, you can get virtual numbers on a pay-as-you-go basis with no contract or minimum usage requirements.

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Virtual Call Forwarding Numbers and Enhancing Customer Service

For example, your callers in Italy would dial an Italian toll free number which would then be forwarded to your designated ring-to number in the US.

Virtual Call Forwarding Numbers and Enhancing Customer ServiceDo you serve an international customer base?

Global call forwarding can play an important role in your customer service strategy as well as deliver several important cost advantages. Whether you run an international call center or a small business that serves a couple of different countries, using call forwarding smartly can improve service levels.

Connecting with Customers with a Global Call Forwarding Virtual Number

When properly configured, global call forwarding can ensure that your customers from around the world can reach a customer service representative with minimal hassles. Did you know that a toll free number issued in one country doesn’t necessarily work for callers in another country? While you may have a US or Canada toll free number, callers from other countries such as Italy, Egypt, or China will not get through if they attempt to dial that number.

If you want callers from other countries to be able to reach your business without incurring toll charges, you will need to establish toll free global call forwarding numbers specific to each country. For example, your callers in Italy would dial an Italian toll free number which would then be forwarded to your designated ring-to number in the US.

Setting up a global call forwarding number is not difficult. In fact, the process is similar to setting up a traditional toll free business number. Like a traditional toll free number, toll charges for an international toll free call forwarding number are paid by the account holder and not the caller.

By setting up a toll free global call forwarding number for each country that you serve, your international customers will not need to incur any long distance charges to call your customer service center.

In addition, seeing a local number overcomes potential concerns about calling outside of the country as well as gives callers the impression that they are dialing a company located within their country.

While global toll free numbers work in much the same way as domestic toll free numbers, time zone and language differences add complexity to the equation. If you are serious about serving a global audience, consider staffing your call center with native speakers during hours that coincide with business hours in the callers’ countries. Depending on where your call center is located, you may need to schedule native speaking CSRs to answer calls in the middle of the night.

To ensure the best service possible, you can set up calls to ring to specific extensions based on their country codes as well as route calls based on the time of day they are made. For example, if a call originates in Spain, you could route that call to one of your Spanish-speaking CSRs.

Similarly, if a call from Spain originates after-hours, you could send that call to voicemail as callers are not expecting to be served after-hours.

Global call forwarding isn’t just for large businesses who can afford to staff international call centers. Small businesses often use call forwarding on a smaller scale. For example, if you’re a business consultant with clients in the Philippines, you could establish a phone number in the Philippines and then route those calls to your home office.

Your clients will appreciate being able to call you without incurring high costs, and you can become more accessible. In fact, you’d likely have an advantage over a business consultant who has not bothered to establish a local presence.

Because time differences are a major concern, consider adjusting your work schedule to accommodate clients in your target country. You may have just a small window of time each day that works for both you and your clients. However, by letting them know the best time to reach you, you’ll be better able to connect.

Another option is to use an answering service to prescreen calls that arrive in the middle of the night. Provide your answering service with guidelines as to when to notify you of an urgent call. This can ensure that you’re available to handle emergencies yet not constantly bothered at all hours with non-urgent matters. At the same time, your international callers will reach a live person regardless of when they call you.

Cutting Costs with Global Call Forwarding

Many businesses use global call forwarding as an alternative to physical locations. The cost savings can become significant. It is far more efficient to have a central office than it is to lease office space and staff offices around the world. By keeping operations central, you can also reduce your travel costs as you will no longer need to travel from one office to the next.

Whether you run a large business with international call centers or a one-person consultancy that caters to international clients, global call forwarding is a great way to deliver customer service.

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International Call Forwarding for Non-Profits

Using call divert, calls can be routed virtually anywhere the organization needs them to ring at any given time. For example, if a small non-profit organization usually operates in the United States, it could have its international forwarding number ring to its main office in the United States most of the time.

International Call Forwarding for Non-ProfitsNon-profit organizations, like their for profit counterparts, must increasingly do more with less. Pressure from stakeholders and donors often prompt non-profit organizations to take a harder look at how to shave administrative costs so that more of their resources can go toward providing much-needed services or emergency help.

Non-profits can both cut costs and become more accessible internationally by using international call forwarding.

International call forwarding involves establishing an international forwarding number and routing calls to that number to a different phone number known as the “ring to” number.

Using call divert, calls can be routed virtually anywhere the organization needs them to ring at any given time. For example, if a small non-profit organization usually operates in the United States, it could have its international forwarding number ring to its main office in the United States most of the time.

However, when the entire team is mobilized to provide aid in another nation after a catastrophe, it could use call divert to route those calls to its temporary office in the affected nation, a mobile or satellite phone, or to an alternate call center located elsewhere in the world.

Non-profits can use international call forwarding in a variety of ways to cut costs or become more agile – or both. Below are a few ideas for using an international forwarding number.

Create an International Presence with International Call Forwarding

Imagine that you run a small non-profit based in the United States that provides food, clothing, and financial assistance to people in Haiti. While most of your donors are likely located in the United States, some may also be located in Haiti, Dominican Republic, Cuba, Mexico, France, Canada, and the Bahamas.

In fact, each of these countries have a large population of Haitians, many of whom may share your commitment to helping the impoverished nation.

As you develop marketing materials targeted to these nations, you realize that your US toll free number won’t work internationally with the exception of Canada. With international call forwarding, you could create local toll free numbers for Haiti, Cuba, Mexico, Dominican Republic, France, and the Bahamas and use your main number as the “ring to” number.

To your international donors, your international call forwarding number looks as if it rings to a local office when in reality it rings to a phone in another country. The localization effect can inspire confidence, add a local feel to your non-profit, and overcome potential concerns about making an international long distance phone call.

Create a Virtual PBX with International Call Forwarding

Many international call forwarding service plans come with auto-attendant and call routing features commonly found in more expensive PBX systems. For non-profits that would like the advanced features of a PBX but can’t justify the expense, international call forwarding may be the answer. You can create a customized greeting and divert calls to the appropriate voicemail box or live attendant based on time of day or country of origin.

Receive Incoming Faxes

Fax machines require separate phone lines, plain or thermal paper, and/or ink and toner cartridges. Instead of maintaining a standalone fax machine and regularly spending money on fax supplies, your international forwarding numbers can double as incoming fax numbers. Rather than receiving a paper printout, your incoming faxes are routed to your email address as an image attachment. Since you can check your email from virtually any computer or mobile device connected to the Internet, you can receive faxes even when away from your office.

Make Low Cost International Phone Calls

Since you can change your international call forwarding number to ring to virtually any number in the world, you can also use it to make cheaper international phone calls. You’ll need to double check your per minute calling rates for the countries involved and compare them to the rates of your carrier. If they’re cheaper, and they very well could be dramatically cheaper, then temporarily change your ring to number to the number that you would like to call. Instead of dialing that international number directly, dial your virtual number which will then ring to your designated phone number. This bypasses your local carrier and gives you access to your international call forwarding service provider’s network and rates.

From ensuring that your team can be reached wherever it happens to be deployed and enabling low cost calls from international donors around the world to creating a local presence, gaining access to advanced PBX features, receiving incoming faxes, and making cheap international calls, international call forwarding is a terrific choice for any non-profit organization with a global mission.

Create a global presence and cut your costs at the same time with international call forwarding.

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Advanced International Call Forwarding Tips

Once you have a global call forwarding number, your international customers can dial a local number without concerns about international calling costs or conventions.

International Call Forwarding TipsInternational call forwarding provides companies of all sizes with a convenient way to communicate with an international customer base.

Once you have a global call forwarding number (or dozens of them as the case may be), your international customers can dial a local number without concerns about international calling costs or conventions.

Meanwhile, call divert allows a single call center to handle calls from around the world at affordable per minute rates. If you’re familiar with local and global call forwarding, you likely have the basics of this communications method down. Get more out of your virtual number by following these advanced international call forwarding tips.

1. Set up local ring tones

Did you know that the ringing sound you hear when you dial a phone number is sounds different in various countries? After a lifetime of making calls within your own country, wouldn’t you be distracted if suddenly the ringing sound sounded different? Though it’s not overly alarming, a foreign sounding ring tone could cause your callers to pause. It draws attention to itself. If you’d prefer not to distract your global callers in any way or draw attention to the fact that your international forwarding number is unlike other numbers your customers dial, use an international call forwarding plan that has a local ring tone feature. This ensures that your international callers hear the same ring tone that they always hear when calling companies within their countries.

2. Use time-of-day routing

Perhaps the biggest challenge associated with international call forwarding is time differences. Business hours for your main office will not always align with your customers’ business hours. With time of day routing and creative staff scheduling, you can overcome this problem. For each country that you serve, you will need to determine which hours to answer calls live and which to route to voicemail based on local time in the targeted country. With time of day routing, you can designate how calls will be handled based on when those calls take place. For example, you’ll likely want to have agents answer calls during normal business hours for the countries that you serve even if that means you need to bring staff into your call center in the middle of the night. Since call volume is likely to drop after five local time, you can then route those calls to voicemail which frees your staff to handle calls in other time zones.

3. Set up a customized greeting

When your international callers call your virtual number, you can either answer the call in person, send it to voicemail, or let an auto attendant greet the caller and then route the call to the appropriate extension or mailbox. A short, customized greeting in the caller’s language is a friendly, professional option. Each virtual phone number that you have can have its own unique auto attendant greeting.

4. Use Caller ID to route calls to the best agent

Another challenge with global call forwarding involves language differences. If your US-based business serves customers in Italy, Spain, and Brazil, you will have callers that speak Italian, Spanish, and Portuguese. Obviously, you will want to staff your call center with agents who speak these languages. While you could set each virtual number to ring to your main call center number and then have your agents transfer callers to someone who speaks their language as needed, it’s smarter to use Caller ID to route calls to the right agent in the first place. For example, you could set up routing so that anytime a call comes in using your Italian virtual number, those calls will be routed to the desks of your Italian-speaking agents. The same is true of calls originating from Spain and Brazil. When using Caller ID to route calls, you have two options. You can either have the virtual number displayed or the caller’s own caller ID number. Many companies find it easier to route calls based on the virtual numbers that they have while others prefer to see the caller’s actual phone number.

5. Adjust maximum wait times as needed

Virtual numbers can forwarded through a sequence of numbers, ensuring that should a call go unanswered at one location, the call will be diverted to an alternate number or voicemail. For example, if you have three work-from-home Italian-speaking agents, you could set up your global call forwarding number to ring to agent 1 first. If that call is not answered within a given time period, the call would then be diverted to agent 2, followed by agent 3. One of the problems with such a sequence is that the wait time may be too long; your customer could hang up before the call is finally answered. Fortunately, maximum wait times can be adjusted. You may need to experiment with wait times to find the right balance.

6. Set up simultaneous ringing

If you’d rather have calls answered as quickly as possible, use simultaneous ringing. In the example above, instead of going through a sequence with wait times, all three agents’ phones would ring at the same time.

International call forwarding is an effective tool with a variety of features. Fine-tune your global call forwarding numbers by using advanced features and ensure that your callers receive prompt service from a friendly agent who speaks their language.

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International Call Forwarding for mid-sized Businesses

You can start localizing your business in countries outside of your own through international call divert. You can do so without having to invest in physical locations, local staff, and infrastructure.

International Call Forwarding for mid-sized BusinessesInternational Call Forwarding for mid-sized Businesses

Is it time for your mid-sized business to establish an international presence? Entering new markets with an international forwarding number is a great way to start the process. Not only can you start localizing your business in countries outside of your own through call divert, you can do so without having to invest in physical locations, local staff, and infrastructure. Here’s how an international forwarding number can help you communicate with customers, suppliers, vendors, partners, or employees overseas.

Understanding Call Divert Technology

Call divert technology involves signing up with an international call forwarding service provider. These providers are not necessarily associated with your local phone utility company. In fact, they often use their own networks or contract with major telecommunications carriers to divert your calls. This is especially beneficial in countries where local phone service is substandard and/or expensive.

Once you’ve found a high quality, low cost international call forwarding service provider, you then set up an international forwarding number for the country that you want to establish a business presence in. For example, if your business is located inside the United States and you want to establish a local presence in Chile, you would order a phone number for Chile. To Chileans, this number is just like any other in-country phone number with the correct country code and local area codes. However, since you’re using call divert, whenever someone in Chile dials your international forwarding number, the call would “ring to” the number you’ve designated in the United States.

As the call divert account holder, you will be billed for calls that go through your international forwarding number on a per minute basis. International call forwarding rates depend on the countries involved. They are also sometimes dependent on whether or not a mobile phone was used. In addition, you can order either local or toll free international forwarding numbers.

Using an International Forwarding Number in Lieu of a Physical Location

Using the United States to Chile example above, you should be able to see how using call divert can be an affordable alternative to setting up a physical location in Chile. Some of the costs that you will NOT incur include the following examples:

  • Travel costs – You will not need to fly to Chile to scout physical locations.
  • Office space – Since you won’t need an actual office in Chile, there’s no rent whatsoever.
  • Infrastructure – Aside from the international forwarding number, you won’t need to invest in additional technology. There’s no PBX or computer network required. Simply divert calls to your main office.
  • Local office staff – Since you will not have a physical office in Chile, you will not need to hire employees in Chile to answer your phones. However, you may have some staffing costs as addressed below.

Please note that while an international forwarding number can slash your costs and help you establish an international presence, you will still need to do your due diligence to ensure that your business complies with all applicable trade and business regulations which are beyond the scope of this article.

Staffing Your “Local” Office

While you may never need to step foot in Chile in order to use call divert and establish a presence in the country, you will need to accommodate any callers who use your international forwarding number. Depending on the anticipated call volume, you may need to hire additional staff at your call center or main office to handle incoming calls. Depending on the languages involved, you may also need to hire bilingual customer service representatives.

Let’s say that you’ve determined that three Spanish-speaking customer service representatives will be sufficient for the amount of calls you expect to come through your international forwarding number. Use your call diver’s advanced routing features to ensure that these calls ring specifically to these CSRs.

In addition to staffing your office with bilingual staff, you will also need to consider scheduling your staff during international business hours. For example, the time zone your main office is in may conflict with the time zone for your international forwarding number. If so, you will either need to have staff available during that country’s normal business hours or use “time of day” routing to route callers to an alternate call center or voicemail during business hours.

Advertising Your International Call Forwarding Number

As with any other branch office, your call diver number won’t necessarily ring until you’ve advertised it. Use various advertising channels to let international customers know that you are able to take their phone calls. Whether you advertise locally or use the Internet, using an international forwarding number that’s local to your target countries provides local callers with a comfortable and familiar way to reach your office.

As a mid-sized business looking to establish itself internationally, using call divert is a terrific, low-risk way to get started. International call forwarding facilitates communication with minimal costs.

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International Call Forwarding for Small Businesses

International Call Forwarding for Small Businesses

International Call Forwarding for Small BusinessesInternational Call Forwarding for Small Businesses

As a small business owner, you may not necessarily consider your business an international one. However, you may have customers, vendors, manufacturers, suppliers, partners, and colleagues located in other countries. Even if you don’t currently, that could change in the near future. Whether you currently work with others from around the globe, expect to, or want to, setting up an international call forwarding number for your business is an option with numerous benefits for small businesses. Here’s a quick look at what international call forwarding could do for you.

Facilitate International Collaboration

Are you working with an important client from another country? Have you outsourced a part of your business to another person overseas? Setting up an international call forwarding number is one way to avoid international dialing confusion and concerns about costs. With international call forwarding, you establish a virtual number that is local to the country in which your client, partner, supplier, or other party resides. That number looks the same as any other phone number issued in that country; however, it rings to a phone located in your country such as your home office phone or mobile phone.

For example, if you’re based in the United States and have an important client in Portugal, you could get a virtual number from Portugal and set it to ring to your office in the U.S. Your client dials a local number to reach you and does not need to worry about international calling costs or operator assistance. As the international call forwarding account holder, you will pay for forwarding costs on a low per minute basis based on the countries involved.

Enable International Sales from New Overseas Markets

Many small business owners use international call forwarding to enter new markets. For example, if you offer a product or service that appeals to consumers in Brazil, you could establish a Brazilian presence simply by getting a virtual number for Brazil and marketing your offer. Consumers would see a familiar phone number that’s local to their country, yet the phone would ring at your desired location.

Create a Larger Image for your Small Business

Many small businesses appear larger than they are thanks to the ability to add international “locations” through the use of virtual numbers. For example, let’s say that you run an eCommerce store that sells products to customers in North America and the United Kingdom. While you may run your site and coordinate drop shipping out of your home, your customers don’t need to know that. By using international call forwarding, not only can you have an 800 number for your U.S. and Canadian customers to call, you could establish country-specific numbers for callers from Mexico and the United Kingdom to call. At first glance, it appears as though you have offices in the U.S., Canada, Mexico, and the U.K. In addition to appearing larger, these local numbers help to ease customer concerns about dealing with a local company.

Reduce International Calling Costs

As the owner of a small business, containing costs is likely a top priority. If you make a lot of international phone calls, you may find it advantageous to use international call forwarding as an alternative to direct dialing. This strategy takes a little price comparison to ensure that your per minute virtual number rates are lower than your phone company’s international calling rates. If they are, then use your international call forwarding’s online account management dashboard to temporarily change the destination phone number to the international number that you intend to call. Once set, dial your virtual number; the phone will ring to the number you just entered. Enjoy your conversation with the knowledge that you are saving money. Once the conversation ends, make sure to go back into your account management dashboard and change the ring to number back to its primary one.

Keep Connected When on International Trips

Another great use for international call forwarding arises when you travel outside of your own country. In many cases, your cell phone won’t work internationally. If it does, international roaming rates may be cost-prohibitive. Set up a local international call forwarding number before you go and distribute it to your family, friends, and colleagues who may need to reach you while you’re gone. When you arrive at your destination, buy a disposable cell phone and then set up your virtual number to ring to it.

Whether you need to collaborate with overseas partners, enter new markets, make your business appear larger than it actually is, reduce international calling costs, or stay connected while traveling, international call forwarding can play a role in making it happen. Not only can international call forwarding help to do all of the above, it can do so more affordably than you may realize. Pay-as-you-go plans with no minimum usage requirements or penalties are available with both excellent service and attractive rates. You may not consider your business international, but it could be. Get your international virtual number today!

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Staying Connected with Virtual Number Call Forwarding

Advanced virtual number call forwarding features are available. For example, if you tend to use several different phones, simultaneous ringing can be set up to ring them all at once.

Staying Connected with Virtual Number Call ForwardingVirtual number call forwarding is a convenient and affordable way to stay in touch with families, friends, and business associates no matter where you may be.

With a virtual phone number, your phone number becomes the ultimate portable number. It can ring to  your main line, your cell phone, your office line, your hotel switchboard, a disposable phone when traveling overseas, and virtually any other phone you may happen to use. Here’s how you can stay connected with virtual number call forwarding.

Virtual Number Call Forwarding Basics

What is virtual number call forwarding? Virtual number call forwarding is a telecommunications service offered by various telecommunications provider. When you order a virtual phone number, you are issued either a local or toll free number (depending on your preferences).

From there, you will be prompted to designate what’s known as a ring to number. For example, you might set up virtual number call forwarding to ring to your main telephone number initially. Then, whenever someone dials the virtual phone number, your main telephone number will ring.

The beauty of virtual number call forwarding is that you can change the ring to number as needed. Let’s say you have the call forwarding number set to ring to your home phone most of the time. When you go on vacation, you can log into your virtual number call forwarding account and change the ring to number to your mobile phone or hotel room phone. Then, whenever someone dials the virtual phone number, instead of ringing to your home phone as usual, your mobile or hotel room phone will ring.

To your friends, family members, and business associates, the transition will be seamless. From their perspective, they’re dialing the same phone number they always dial to reach you. However, thanks to virtual number call forwarding, you can be reached no matter which phone you have by your side.

Using Advanced Features of Virtual Number Call Forwarding

The basics of virtual number call forwarding are useful in their own right. However, there’s more. Advanced virtual number call forwarding features are available. For example, if you tend to use several different phones, simultaneous ringing can be set up to ring them all at once. That way, you can answer whichever phone you have handy and not miss a single call.

Similarly, sequential virtual number call forwarding can be used to send incoming calls to the phones you’re most likely to be using. You could set the first number in the sequence as your main office number. If it’s not answered in specified time period, the next number in the sequence will ring and so on until you reach the last number, typically voicemail, in the sequence.

Another advanced virtual number call forwarding feature allows you to specify which phone should ring at a give time of day. For instance, if you work regular business hours at the office, you could set your office phone number as the ring to number from 9:00am to 5:00pm each business day and then set your home or mobile number as the ring to number for the other times of day. Don’t want to answer your phone at night? Set up calls to go directly to voicemail at night.

Virtual number call forwarding isn’t just about forwarding voice calls to your other phones; it’s also about faxing. You can forward incoming faxes directly to your email address. Not only can you receive faxes virtually anywhere, you can potentially get rid of your fax machine, paper and toner costs, and separate phone line. Your incoming faxes will be delivered as PDF files that you can view and store on your computer.

You can also forward your voicemail messages to email if desired. Incoming voicemail messages arrive in your inbox. Simply click the attachment and listen to your message.

These are but a few of the many ways you can benefit from virtual number call forwarding. Getting a virtual number call forwarding plan is an easy process, and it can keep you connected to your contacts no matter where you go. Use virtual number call forwarding to ensure that you can be reached wherever you are and whenever you want to be reached. If you do not want to be disturbed, you have control over that too.

Best of all, virtual number call forwarding is a cost effective choice. Rather than giving your mobile number to people who might call too much or at inconvenient times, you can give out your international call forwarding number and control when and where you take those calls. This preserves your precious mobile minutes – and your sanity! By using virtual number call forwarding, you can also reduce some of your traditional phone lines such as a separate fax line.

Take advantage of these benefits by getting virtual number call forwarding today.

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Get Found with Sequential Call Forwarding

Sequential Call Forwarding
Sequential Call Forwarding

Get Found with Sequential Call Forwarding

If you’re like many business professionals, you’re rarely in one place day-in, day-out. While you likely carry a cell phone with you, you may not want to share your number with everyone for various reasons including keeping your cellular costs to a minimum. How do you limit calls to your cell phone yet stay readily accessible despite your mobile lifestyle? With sequential forwarding.

What is Sequential Forwarding?

Sequential forwarding is a type of call forwarding service that forwards your calls to a series of ring-to numbers in a sequence set by you. If a call is unanswered at the first ring-to number, sequential call forwarding will then route it to the next number in the list. If that number goes unanswered, the call will be routed to the next number, and so on.

For example, if you’re a real estate agent, you may work out of your main office, a branch office, and your home office during the week. In addition, you likely spend a fair amount of time showing clients houses, going on caravan, and attending various business networking events. While you could set your calls to forward to your cell phone whenever you leave your main office, it’s silly (and expensive) to receive cellular calls when you’re sitting at a desk with a landline. Likewise, you may not want to receive cellular calls when you’re grocery shopping or enjoying family time.

By using sequential forwarding, you can set up a ring-to sequence that reflects your most common locations. For instance, you could set your main office number as your primary number followed by your branch office number, home office number, and finally your cell phone. Whenever someone calls your main office number and it goes unanswered, your branch office number will ring. Not at your branch office? Sequential forwarding will try your home office? If the call still goes unanswered, it will try to reach you at your cell phone. Alternately, you could set a voicemail number as your last ring-to number.

How Many Sequential Numbers Can You Have?

Most sequential call forwarding service providers limit the number of ring-to numbers you can have in a sequence to a handful. This is primarily a practical consideration as each ring-to number must be allowed to ring a few times before the call forwards to the next one. If you have too many ring-to numbers in the sequence, your callers may hang up before you’re finally reached.

Sequential Forwarding Considerations

Keep the caller in mind as well as your ability to answer the phone promptly when setting up your sequence. In general, you can specify the number of rings or number of seconds before sequential forwarding will move to the next number.

Finally, consider how each ring-to number is currently set up to handle non-answered calls. For example, if the second number in your sequence is set up to send calls to voicemail after five seconds but your sequential forwarding sequence is set up to forward calls after ten, the call will be sent to voicemail before sequential forwarding has a chance to send it to the next number in the sequence.

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How an International Call Forwarding Number Can Benefit U.S. based Business Professionals

Call Forwarding for Business Professionals
Call Forwarding for Business Professionals

How an International Call Forwarding Number Can Benefit US-based Business Professionals

As a US-based business professional, you likely spend most of your time doing business with other US-based business owners, customers, and partners. Your standard toll free and local phone numbers work fine, allowing you to speak with people from coast-to-coast with minimal costs. However, today’s business world has become increasingly global – and US-based toll free numbers do not work for international callers who need to speak with you. While you could publish your main local phone number, callers from around the world may be uncomfortable dialing it.

Cost concerns and the fact that your number looks odd compared to the phone numbers that they’re accustomed to seeing in their own countries are major obstacles. Fortunately, international call forwarding is a viable and affordable solution to this problem.

International call forwarding works much like an 800 number. 800 numbers essentially forward calls from callers across the United States to your “ring to” number. Callers do not incur costs when they dial toll free numbers; the 800 number’s account holder pays the associated costs and fees.

With international call forwarding, you order a toll free (in a country you require) phone number that is specific to the country where your callers are located. Once you have an international call forwarding number, you then assign a ring-to number to it. Once set up, callers dial a phone number that’s local to their country and the phone rings in the United States at the number you’ve designated.

Why go through the trouble of setting up an international call forwarding number for callers in a different country? For starters, you can expand your service area to include other countries. An international call forwarding number is a low-cost way to establish a local presence in countries outside of the United States. For example, if you want to sell products to customers in Spain, you could advertise your Spanish international call forwarding number throughout Spain. Locals would assume that they’re calling an office in Spain.

International call forwarding numbers are also extremely portable. If you travel frequently and would like to receive phone calls while you’re traveling, you could change the ring-to number of your international call forwarding numbers to ring-to a phone at your current location.

Other useful features include time-of-day routing and local ring tones. Time-of-day routing allows you to change the destination number based on the time the call comes in while local ring tones add to the “local” flavor of the call.

View details….

Global Virtual Numbers International Call Center

International Call Center
International Call Center

Global Virtual Numbers and the International Call Center

Running a call center is challenging enough; add global virtual numbers to the mix and it becomes even more complicated. However, this challenge can be solved with an understanding of how global virtual numbers work and the right staff.

It’s important to understand how global virtual numbers work so that you can plan accordingly. These numbers are call forwarding numbers assigned to various countries around the world. They appear “local” to callers in these countries, yet they ring to a call center located somewhere else. For example, a caller in the United States may dial a traditional 1-800 number at 2:30 PM and be connected to a customer service representative in Singapore where it’s 5:30 in the morning.

In this example, the international call center in Singapore would need to have a team of customer service representatives who are fluent in English. Because of the time differences between the two countries, this team would need to work an unusual shift. After all, callers in the United States expect someone to answer phone calls during business hours. Not only must the call center have English-speaking staff available, it needs to be in tune with local time in the U.S.

To further complicate matters, international call centers often answer calls from other global virtual numbers. If our theoretical call center in Singapore also handles callers from the United Kingdom, Australia, and Russia, it will need English and Russian-speaking customer service representatives available during those countries’ business hours.

In addition to accommodating callers through staffing, the technology that powers global virtual numbers also has a role to play.

For example, callers who call at 9:00 PM local time do not generally expect a live person to answer the phone. In fact, many prefer to call afterhours so that they can simply leave a voicemail message and receive a callback the next day with answers. A feature called “time of day routing” can control how calls are routed based on the time of day it is in the originating country. The call center manager could set each global call forwarding number to ring to the call center during local business hours and then to voicemail afterhours. From there, appropriate staffing levels could be determined around these schedules. In addition, global virtual phone numbers can be set to emit a “local” ringtone so that callers hear the traditional ringing sound that their country’s phone system uses.

Global virtual numbers

Makes it possible for a single call center to handle calls from around the world, around the clock. Once you understand what calls are coming in, from where, and when, you can then staff the call center with the right people at the right time to handle those calls.

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The Advantages of Toll-Free Call Divert

Toll-Free call divert
Toll-Free call divert

The Advantages of Toll-Free Call Divert

Toll free phone numbers aren’t just for huge corporations. In fact, many solo business professionals and entrepreneurs have toll free phone numbers. However, unlike large corporations with massive telecom budgets, independent professionals don’t necessarily have the resources to man their phone numbers when they’re away from the office. Toll free call divert is the answer.

What is Toll Free Call Divert?

Call diversion is a telecommunications feature that allows a phone service subscriber to redirect, or divert, their incoming calls to another phone number or voicemail. With toll free call divert, this concept applies to a toll free phone number. By default, toll free numbers are already diverted to a designated “ring to” number. Taking that one step further with toll free call divert, the subscriber can change this ring to number as needed.

For example, if you have a toll free number that rings to your home office, you could use toll free call divert to redirect your calls to your mobile phone number whenever you travel on business. The advantages to using toll free call divert are plentiful and include the following:

  • Increased flexibility – Instead of missing calls while you’re away, you can divert them to an alternate number. Similarly, you could use toll free call divert to route calls to voicemail when you absolutely cannot be interrupted.
  • Reduced costs – If you normally use an answering service or hire someone to answer your toll free phone number when you’re traveling on business, you could reduce or eliminate these costs by diverting your calls to your mobile phone or a phone at your current location.
  • Portability – Toll free numbers are among the most portable numbers available due to call divert features. Whether need to divert calls temporarily while on a trip or permanently due to an office move, you can easily do so by changing the ring to number.

How to Divert Toll Free Calls

The specific steps vary based on your toll free call divert plan. For example, some plans allow you to divert calls by entering a code on the phone followed by the new ring to number. Plans with online account management dashboards usually have easy-to-follow prompts, enabling you to quickly change the ring to number online.

Toll free call divert is an easy-to-use feature that can reduce your costs while allowing greater flexibility and portability.

View details….

How to Receive Mobile Calls when Traveling Overseas

Get your mobile calls overseas
Get your mobile calls overseas

How to Receive Mobile Calls when Traveling Overseas this Summer

Summer has arrived and the world awaits! Unfortunately, if you’re traveling from the U.S. to an international destination this summer, your trusty cell phone won’t necessarily work unless you use some sort of international or toll free call divert. While there’s something to be said for being completely disconnected while on vacation, being able to receive emergency calls is important. If you’re traveling on business, being disconnected from the office is not an option.

Most of us take our cell phones for granted and expect them to work no matter where we are. Once we cross international lines, however, nothing is guaranteed. Even if your phone works, international roaming charges could be an unexpected – and costly – surprise. Fortunately, a low-cost solution exists that allows you to receive your mobile phone calls in countries around the world: international call forwarding.

You’re likely familiar with domestic call forwarding, right? For example, depending on your cellular service provider’s calling features, to set your iPhone to ring to your home number, you simply go to Settings > Phone > Call Forwarding and enter your home phone number. Whenever someone dials your iPhone number, the call rings to your home phone.

International call forwarding works in a similar manner. If you’re thinking you can simply change your mobile phone’s settings to ring to an international number as illustrated in the example above, think again. This technique only works domestically. You will need an international call forwarding service to accomplish this task. Don’t worry, it’s not hard but it does require some planning.

  • First, make sure your mobile phone has a call forwarding feature (not all do). If you can call forward calls from your mobile to your home number, then your phone is properly equipped. If it is not equipped with call forwarding, you may be able to change that via your online account dashboard or with a quick call to your provider.
  • Next, you will need to order a domestic call forwarding number from a service provider. If you’re in the United States, for example, you’ll need a U.S. call forwarding number. This is the number that you will forward your mobile calls to. This step is crucial because in most cases you can’t forward mobile calls to an international phone number directly. Even if you could, the costs would be prohibitive.
  • Once you have your domestic call forwarding virtual number, you will need to configure it so that it forwards to the ring-to number in the country you will be visiting. This number could be your hotel, a disposable cell phone you buy in that country, your local business office in that country and so on.
  • At the same time, you will need to configure your cell phone to ring to your new domestic virtual phone number. Once all configurations have been made, anytime someone dials your U.S. cell phone number, the call will be routed first to your new virtual number and then to your ring-to number overseas.

The same method will work regardless of where your home country is.  Simply get a virtual number in your country.  Call forward your mobile phone to ring to the mobile or hotel, etc, at your travel destination.

This process allows your local contacts to reach you overseas without requiring them to do anything different. You will incur costs for the call forwarding, making it important to choose a low-cost international call forwarding service. Because quality is equally important, you’ll also want to choose a provider that uses traditional telephone networks rather than Internet-based routing. Another useful feature to look for is time of day routing, especially if time differences are significant.

Don’t let your overseas travel plans keep you disconnected. Explore your international call forwarding options today!

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International Call Forwarding – When Local Phone Service Sucks

Happy with Virtual Number
Happy with Virtual Number

International Call Forwarding – A Solution When Local Phone Service Sucks

The world is served by hundreds, perhaps thousands, of local phone companies. While some countries are well equipped with infrastructure and responsive service providers, others are sorely lacking. While you may feel as if you are at the mercy of local phone companies, you may actually have options. If your local phone service sucks, consider this: international call forwarding.

How International Call Forwarding Overcomes Poor Local Service

Many people located in countries with poor local phone service work around the problem by using international call forwarding services. For example, if you need to order a new local phone number in a country where the process could take several months, ordering local call forwarding numbers from an international call forwarding service is much faster and may even be less expensive. Using an international calling service provider allows individuals to receive local numbers specific to their countries in as little as a few hours. These local phone numbers can be set to ring to virtually any local phone or mobile phone.

Should You Use International Call Forwarding as a Temporary or Permanent Solution to Poor Local Phone Service?

Many international call forwarding customers initially use call forwarding as a temporary solution. They need a local number and they need it fast. They may plan on dropping the service once the local phone company delivers. In situations like this, it’s smart to choose a pay-as-you-go international call forwarding plan with cheap international calls and no long-term contracts or early termination penalties.

With reasonable rates and superior call quality, some international call forwarding customers opt for a more permanent solution. If you intend to use international call forwarding for the long term, you may want to choose a service provider that offers the most useful features. For example, rollover minutes become more important when you use call forwarding permanently. You may also appreciate features such as local ring tones, auto attendant, voicemail, online account management, and automatic fax forwarding.

In fact, many of the features that are included with international call forwarding and the fact that you can make cheap international calls sway short-term customers into becoming long-term ones. The more you use these features, the more beneficial the service becomes.

Another Use for International Call Forwarding Numbers

We’re constantly amazed at the creative ways customers use international call forwarding. One of the most creative ways is to bypass costly international long distance fees. If you regularly dial an international phone number in a country where dialing costs are extremely high, ordering an international call forwarding number local to your own country and then forwarding that call to the destination number could be much less expensive than direct dialing. In order for this to make sense financially, you will need to know the per minute rate you normally pay and compare that to the cheap international calling rates offered by your international call forwarding service provider. Do the math. If it makes sense, check to ensure that there are no minimum usage charges, hidden fees, or long-term contracts.

International call forwarding is a useful, cost-effective, and creative choice when local phone service sucks. Why wait for service to improve when other options are readily available?

Learn more about your options today….

Virtual Numbers – Turkey International Call Forwarding

Virtual numbers can now be ordered to create a phone presence in Turkey.

The following Turkey cities and number types are available as of 3/4/2013.

Available Turkey virtual numbers:

Turkey Virtual Numbers
Ankara
Istanbul
Turkey National
Turkey Toll Free

View current worldwide virtual number database click here.

Virtual Phone Numbers – Included Features and Options

Create Black and White lists for your Virtual Number service.

This feature enables Global Call Forwarding customers to create a list of phone numbers to help manage who you wish to call you on your Virtual phone number.

The customer can set up lists of caller ID’s that will be automatically blocked = ‘Black’ list.  Black list callers will be rejected by the system.

Caller ID’s can also be added to the White list and immediately connected.

Learn more about advanced call forwarding features

 

International Call forwarding removes global boundaries with overseas virtual phone numbers

Call forwarding cuts International Calling rates drastically
International Call Forwarding utilizing a Virtual Number

International Call Forwarding utilizing a Virtual Number

Gain a “local” presence in 94 countries worldwide with an International Call Forwarding facility. Select a local or toll free number which can redirect your calls to your preferred phone number, anywhere in the world.

It is an amazing, yet simple technology to allow your customers, associates and other critical resources reach you whenever they desire. Reach out to your markets and save on International Calling rates at the same time with the call forwarding feature.

Here’s how it works. You opt for a China phone number, assuming your business prospects are in China. When customers in China call this virtual number, it automatically calls your phone number in your country. You could be in California, London, Budapest or Tokyo and yet be easily reachable from China or any other city in the world via a local or toll free number.

It also gives you the flexibility to receive calls through your mobile, fixed line, voice mail, PBX or fax machine. Irrespective of your actual geographic location, you command a “virtual” local presence in many cities or countries worldwide.

See list of available <u>global virtual numbers</u> here.

There is no limit to the amount of virtual numbers you can have. Depending on your requirements, you can have a number for every city you have an interest in.

Whether you require a local or toll free number relies on whether your customers or key people are located in a particular city or scattered throughout a specific country.

This service is making International Calling less costly and more convenient for a growing clientele across the globe.

The call forwarding facility is a boon if:

  • you are traveling overseas and want your callers to get in touch easily, opt for a virtual number in your native country
  • you want a low rate on one overseas number you call frequently, you also have the ability to change this call forwarding number online, in real time, and as frequently as you like, everyday
  • you have a college kid in another city and want him to call home, get him a local call forwarding number in the city of his residence and have his calls redirected to your phone
  • you are a frequent flier and want to call home cheaply, get a local call forwarding number in the country you are visiting and dial this number when you want to speak to your office, wife or family back home

Learn more here

International Call Forwarding Kenya Toll Free

International Call Forwarding Kenya

Kenya Toll Free number - Map of KenyaKenya Toll Free numbers are now available. This enables the caller located in Kenya to dial a local Kenya Toll Free number and connect to any other phone number, worldwide.

Companies that have customers located in Kenya can now offer their Kenya callers a Toll Free method to make contact without the caller incurring international long distance charges from Kenya.  All charges are applied to the Global Call Forwarding account owner.

For example, if you have customers located in Kenya or have associates located in Kenya, but you are located in another country, a local Kenya Toll Free number that forwards the calls to your phone location, would be the method of choice.  It’s a strategy to create a local phone presence in another country.  So you could be located in India, South Africa, UK, USA and have a Toll Free number specific to Kenya send all of the calls to your phone in any country you choose.

A further example – Assume you have a main office location in South Africa and you need to create an easy method for callers located inside Kenya to call your main office without the caller incurring fees.  A Kenya Toll Free number would be the solution.

Call Forwarding Local Number Portability

Virtual International Call Forwarding

Virtual International Call Forwarding

You can use a call forwarding virtual number to ensure that your main phone number always rings to your main office, no matter where your main office may be located in the world.

For example, if you have a business in Hong Kong but later move off the island, you can convert your previous Hong Kong number and continue to receive phone calls from your old Hong Kong phone number.
How do you do this?

By forwarding your old Hong Kong number, (the one you want to keep because everyone knows it) to a number provided by https://www.aitelephone.com/global-call-forwarding.html

That new Hong Kong number will then redirect calls from your old Hong Kong number to any phone number worldwide. That’s how to keep your old phone number intact and working.

Simply forward your old phone number to a new virtual number that redirects calls internationally. Most local phone companies of the world will not forward your calls to a number outside of the subscribers country. But aitelephone’s strategy enables keeping your old phone number working and sending you the calls.

Whether you start with a virtual call forwarding local number or convert an existing line, using call forwarding ensures that your previous advertising investments continue to pay off.

Call forwarding can also eliminates the costs associated with printing new business cards, letterhead, and signs because your phone number will always ring to your designated line with a virtual call forwarding number.