Hosting International Conference Calls in Taiwan

Whether you need to host a single conference call in Taiwan or plan on using the global conferencing service on a regular basis, our plans are as flexible as you need them to be.

Taiwan Taipei at NightYou’re in Taiwan on a business trip when it dawns on you that you need to host a group audio call with partners in Taiwan, other parts of Asia, Australia, New Zealand, and Canada.

Normally hosting a conference call wouldn’t cause you much stress, but because you have participants around the world, you realize that this international conference call in Taiwan could be challenging.

Plus, you’re staying at a hotel where it costs a small fortune just to call your office back home — and your regular conference calling plan won’t work in Taiwan. What do you do?

As challenging as this scenario appears at first glance, it’s actually not all that difficult to host international conference calls in Taiwan — if you use the right international conferencing service, that is.

Our Taiwan global conference calling plans are the answer. With a pay-as-you-go international conference calling plan, you can use the service as needed and let it expire without penalty when you no longer need it. Meanwhile, our Taiwan conference calling service will allow you to:

  • Connect with participants around the world at low per minute rates
  • Use fiber optic PSTN telecommunication networks for the best call quality
  • Enjoy advanced conference calling features like MP3 call recording and moderator dial out
  • Host global conference calls in Taiwan on the fly (no reservations required)

In addition, your callers will be able to:

  • Dial into your global conference call in Taiwan by dialing a local phone number, or a toll free phone number, for their own countries
  • Access your Taiwan conference call from any type of phone including landlines, VoIP, and mobile phones

With our Taiwan conference call service, only those located in Taiwan will ever need to dial a Taiwan phone number. As the host of the call located inside Taiwan, you’ll immediately reduce your personal access costs by dialing a local, rather than international, access number. Therefore, you can bypass your hotel’s excessively priced international long distance service.

At the same time, your attendees in other parts of Asia will be issued local numbers for their countries as will callers from Australia, New Zealand, and Canada. They, too, will avoid international access fees. Not only does this reduce, or eliminate, their costs, it also reduces confusion related to dialing foreign access numbers. There’s no need for them to figure out their country’s exit codes or request an operator’s assistance.

Our pay-as-you-go international conferencing service is easy to use for everyone involved, and it’s an affordable choice with its competitive per minute rates for countries around the world. Whether you need to host a single conference call in Taiwan or plan on using the global conferencing service on a regular basis, our plans are as flexible as you need them to be — and the quality is exceptional.

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GEORGIA Global Conference Calls

For example, if you’re located in the United States and would like to host a Georgia conference call, our extended global conference calling service allows you to do just that.

Tbilisi Georgia Capital at nightThe country of Georgia has been recognized by the World Bank, since 2003, as one of the world’s fastest-reforming economies and as a leader in fighting corruption.

As of 2012, the World Bank has ranked Georgia as the ninth in the world in terms of ease of doing business. Whether you’re already doing business in Georgia or exploring the possibility, you may find it necessary to use a Georgia global conference call service from time to time.

What You Need to Host a Georgia Global Conference Call
In most countries, holding a domestic conference call is fairly straightforward. For example, your PBX system may have the ability to join multiple callers into a conference call.

If not, domestic conference calling services are readily available in many countries. However, once your conference call involves international participants, it immediately becomes more complicated.

For example, if you’re in the United States but need to have a conference call with attendees in Georgia, will you expect them to call your main phone number and incur all of the long distance costs associated with the call?

This is a major barrier that can adversely affect attendance. Some international attendees will not participate because of cost concerns. Others will have trouble dialing an international number. Giving them your toll free number won’t help matters because toll free numbers only work domestically.

The best approach is to use a global conference call service that supports the countries involved. International conference calling service providers offer services that address the unique needs of global conference calls.

For example, if you’re located in the United States and would like to host a Georgia conference call, our expanded global conference calling service allows you to do just that.

Georgia Conference Call Rates

Toll Free access from Georgia = $0.28 /minute
Dial-out to Georgia = $0.22 /minute

(get the same $0.22 rate using the included free Connect App)
View Connect App details here

US toll free access = 2.6¢ /minute

View all worldwide conferencing rates here

Georgia Tbilisi City Caucasus For your attendees (and yourself) in the United States, you can issue US access numbers just as you would for any other domestic conference calls. For your attendees in Georgia, however, you would issue toll free access numbers specific to Georgia. They’ll dial a toll free number, thereby eliminating any concerns about cost or operator assistance, and be connected to your global conference call at no cost to your participant.

Your Georgia conference calls can also include participants from other countries. For example, if you need to host a global conference call with participants from the U.S., Georgia, France, Ireland, Australia, and Hong Kong, you can easily accommodate all of these participants from around the world.

The hardest part of hosting Georgia international conference calls with our service is dealing with time zone differences, and that’s beyond any of our control.

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Greece Global Conferencing

For example, your participants in France will dial a number local to Paris or France toll free number while your participants in Denmark might dial a number local to Copenhagen.

athens greece acropolisNot sure what you need to conduct a global conference call while in Greece?

Global conferencing is a bit trickier than hosting a conference call with attendees residing in the same country, but it’s quite easy once you have the right service provider.

Here’s what you need for successful international conference calls from Greece:

  • A reliable, high quality Greece global conferencing service provider. While it may be fine to use VoIP, Google Hangouts, or Skype to communicate with loved ones overseas, you’ve likely encountered a few glitches and sound quality problems along the way. These are undesirable when hosting business conference calls. Our Greece global conferencing plan utilizes fiber optic PSTN networks for the best sound quality and reliable available — and our rates are highly competitive.
  • Any type of phone. There’s no software to download or hardware to buy. In fact, you can use virtually any type of phone including landlines, mobile phones, or VoIP phones. So can your Greece global conference call participants.

Is it really that easy to host conference calls in Greece? For the most part it is. Once you’ve signed up for a pay-as-you-go international conference calling plan, you can begin hosting conference calls in Greece and around the world. Here’s where it gets tricky: your attendees will need access phone numbers in order to join the call.

With traditional, domestic calls, everyone dials the same access number so setting up the call is a simple matter of scheduling it and sharing the start time and access number with the group.

With Greece global conference calls, you’ll have participants around the world. If you were to give them a Greek access number, many won’t join the call. Some will join, but with reservations and potential resentment about having to pay international long distance charges. Others will try to join but have trouble dialing out of their countries.

That’s where having an international conferencing plan proves invaluable. With our Greece global conferencing solution, you can host the call in Greece and issue international toll free and local access numbers to your participants.

For example, your participants in France will dial a number local to Paris or toll free while your participants in Denmark might dial a number local to Copenhagen. With each participant having a local or toll free option, your call participation rate should be much higher than if you had issued a Greece access number for the conference call.

We’re proud of our Greece global conferencing plan. It’s flexible, affordable, high quality, easy to use, and loaded with premium features such as 24/7 US-based operators, MP3 audio recording, moderator dial-out, and a free Connect App.

We offer international conferencing plans on a no-contract, pay-as-you-go basis with no cancellation penalties.

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Denmark Conference Calls

Our international conferencing plans have no contracts and no cancellation fees.

Copenhagen Kobenhavn DenmarkDenmark’s economy has transitioned from largely agricultural to a highly service-based and export-oriented one. Among Denmark’s export offerings are: furniture, clothing, pharmaceuticals, industrial equipment, and, yes, windmills.

Whether you find yourself in Denmark on business or for pleasure, staying in touch with your team back home — and around the globe — is possible via Denmark global conference calls.

Here’s what you need to know about using our global conferencing service when in Denmark:

• You can host global conference calls from anywhere in Denmark. Whether you’re in Copenhagen or a smaller community like Ringsted or Skive, all you need is an active phone and our pay-as-you-go international conferencing service.

• Your conference call attendees can participate in your global call from virtually anywhere in the world. Again, as long as they have active phones, they can join your call. They do not need to have an account with us. They can use landlines, mobile phones, and VoIP connections to join your Denmark conference calls.

• You control how participants join your global conference call. Rates vary by connection type (mobile, landline, or dial out), country, and access number (toll free or regional). For example, you could choose to provide toll free access for everyone around the globe (where available) or you might choose a combination of toll free, local access numbers, and direct dial out as a means of reducing your conference call’s total cost.

• You can schedule conference calls in Denmark at a moment’s notice or well in advance. There’s no need to make a “reservation” with our international conferencing service. Thus, if you have an urgent need, you can quickly gather your colleagues into a Denmark conference call. On the other hand, you can schedule your global conference calls in advance, allowing plenty of time to plan a successful meeting.

• Operators are available to assist 24/7. Our US-based operators can help you with your conference call at any time, day or night. Whether you need technical assistance or would like an operator to patch in a caller from another country, you can count on us to make it happen.

• You have access to premium calling features. Our Denmark conference calling service has both budget-friendly rates and premium features such as superior audio quality via fiber optic networks, MP3 call recording, a live event viewer, and a mobile app. Our premium calling features are included at no extra cost.

• You can hold has many Denmark conference calls as you’d like — or as few. We don’t hold you to a predetermined usage requirement. Whether you want to hold conference calls every day, once a month, once a year, or once in a blue moon is completely up to you. You’ll pay only for the minutes you use. If you don’t use any minutes, you don’t pay.

• You can host conference calls outside of Denmark, too. You’re not limited to a single country and can use your international conferencing account to host conference calls from virtually any country in the world. If you’re a world traveler, a single account opens the doors to international conferencing no matter where you may happen to be.

• Our international conferencing plans have no contracts and no cancellation fees.

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International Collaboration by Phone

For example, Americans would dial a toll-free number for USA while Australians and Chinese callers would dial Australian and Chinese toll free phone numbers.

International Collaboration by PhoneIf you have a team scattered around the world, international collaboration by phone is essential to your team’s success.

Though newer technologies such as email and online collaboration tools have emerged, they haven’t completely replaced international collaboration by phone — nor should they. In fact, these technologies can work together.

For example, email and online file sharing tools are fantastic for sharing files or quickly leaving a message despite time zone differences. They’re less attractive, however, for brainstorming, discussing complex topics, and communicating important missives.

In addition, email discussions can take days, if not weeks, to move forward. When real-time dialogues need to occur, international collaboration by phone is the way to go.

Benefits of International Collaboration by Phone

International collaboration by phone allows team members to discuss projects, brainstorm ideas, clarify instructions, and much more in real time. With a phone call, misunderstandings can be avoided.

For example, verbal cues, such as voice inflection or tone, are absent in email and online discussion boards yet readily available in phone conversations. At the same time, international collaboration by phone is incredibly efficient. The conversation takes place, questions are answered, tasks assigned, and the next meeting scheduled.

Considerations When Collaborating Internationally

First, you’ll need a means for international team members to connect on the phone. We recommend using an international conference call service. With such a service, you can issue country-specific local or toll free phone numbers for participants to dial into the conference room.

For example, Americans would dial a toll-free number for USA while Australians and Chinese callers would dial Australian and Chinese toll free phone numbers. All would be connected to the same conference room regardless of the number they dialed to get in.

Next, you’ll want to schedule a convenient time for international collaboration by phone. This isn’t always possible when participants live around the globe. However, if your team regularly collaborates by phone, you can rotate conference call times and let each team member serve as the “host.”

Call quality is another major consideration. Interference, dropouts, static, tinny sound quality, and delays are unacceptable. Look for an international conference call service that uses a global PSTN network for the best sound quality possible.

Another consideration involves international conference calling costs. International collaboration by phone is a cost-effective choice, but it does incur costs. You can contain these costs by choosing a pay-as-you conference calling plan with no minimum usage requirements or monthly fees.

Another way to contain costs is to use the service’s moderator dial out feature to dial participants directly. This is especially useful when some participants live in countries with high international calling rates. By using the dial out feature, the call will be billed at the much lower dial out rate.

Your team should know when it makes the most sense to use each international collaboration tool available. Consider issuing guidelines describing which collaboration tool to use under which circumstances.

International collaboration by phone is a straightforward and affordable choice for real-time communications. A number of cost-effective international conference calling plans are available including pay-as-you-go plans with no monthly fees, long term contracts, or minimum usage requirements.

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International Conference Calling for Human Resources

When an employee is transferred to a different region, international conference calls can aid in the transition at various stages including the interview stage as well as before, during, and after the move.

International Conference Calling for Human ResourcesWhether you are part of a large organization or a small one, international conference calls can help you tap into an international talent pool as well as expand your knowledge without incurring excessive costs.

Below are just a few of the many ways that human resources managers are using international conference calls to their advantage.

1. Virtual job fairs

Virtual job fairs are online events where employers and job candidates come together to learn more about each other. While a virtual job fair typically starts in an online environment, several channels are commonly used in conjunction with the event itself including chat rooms, instant messaging, and teleconferencing. One option is to host an international conference call as part of the event and invite job seekers to call in to learn more about your company, its culture, and current opportunities. Depending on which countries are involved, you could order toll-free access numbers for each country you are targeting.

2. Prescreening recruitment calls

International conference calls are a cost-effective tool that you can use during the interview process. Early in the process, you could hold an international conference call with a job candidate and various decision makers located around the world. Each participant simply dials a local access number, enters a PIN, and joins the conference call. This is a fantastic way to get acquainted, learn more about the candidate, gauge how well the candidate responds under pressure, and share more about the job opening. The cost of international conference calls is minute compared to flying candidates to your headquarters at this stage of the process. As you narrow the field of candidates down through prescreening, you can then bring in only the most qualified.

3. Virtual orientation meetings

International conference calls are also a cost-effective choice once you’ve hired a group of new employees. Use an international conference call in conjunction with other tools to help your new hires get started. For example, you could hold an international conference call focused on your company’s employee assistance and wellness program or other benefits.

4. Training classes

International conference calls can also play an important role in your training program. For example, you could use an international conference call to deliver training or as a live enhancement to video courseware. Since you can record your international conference calls, you may be able to repurpose a single call multiple times.

5. Relocations and transfers

When an employee is transferred to a different region, international conference calls can aid in the transition at various stages including the interview stage as well as before, during, and after the move.

6. Exit interviews

When a key employee leaves the company, it may be useful to hold an international exit interview. This allows managers from various regions to get their questions answered even if they are located in different countries.

7. Virtual leadership retreats

You can also use international conference calls as virtual leadership retreats.

For example, instead of sending executives offsite for a few days of leadership training, schedule a series of international conference calls that cover the same topics. Again, these training sessions can be recorded and reused as you see fit.

These are but a few ways that international conference calls can be used in your human resources department. With budgets tighter than ever, using an international conference call allows you to accomplish the same thing but at a fraction of the cost.


International Conference Calling – A Team Collaboration Tool

If a team leader would prefer to preschedule an international conference call, this is easy to do.

International Conference Calling - A Team Collaboration ToolWhen it comes to collaborating with international team members, you have a number of great choices including instant messaging, web conferencing, online file-sharing tools, interactive whiteboards, and more.

Teleconferencing has long been the gold standard for team collaboration, and it continues to deliver.

Teleconferencing is especially helpful when teams are geographically dispersed as the entire group can come together to brainstorm in a real-time, voice centric environment.

In a world filled with technological marvels and the latest apps, the humble international conference call may not have the wow factor of its competitors but it shines in its simplicity. For example:

  • Just about anyone can easily participate in an international conference call. All you need is a telephone, mobile or landline or even Skype. There’s no special software to download or equipment to buy.
  • With a voice call, you can hold dynamic group conversations and gain a deeper understanding based on verbal cues such as tone of voice, pauses, and pacing. With instant messaging, email, and threaded discussion boards, nuances are often difficult to catch and misunderstandings all too common.
  • You can call into the international conference call from virtually any location on earth. Whether you’re assigned to a remote outpost or traveling on business, a quick phone call immediately connects you to your team – even if you do not have Internet access or a computer.

As with other team collaboration tools, international conference calling is only effective if teams are empowered to use it.

With this in mind, many worldwide companies make it as easy as possible for team leaders to hold scheduled and impromptu global conference call. One way to do this is to set up easy-to-use international conference calling accounts for your teams.

Reservation-less conference calls can be held at the spur of the moment, allowing your team leaders to hold a group conference call any time the need arises. If a team leader would prefer to preschedule an international conference call, this is easy to do.

You can even set up the conference call so that the system automatically dials each participant if desired. Using automated dial-out is a great way to reduce the per minute cost of the call as well as help ensure that each participant is promptly connected. =

Many international conference call service plans are available including pay-as-you-go so no prepayment is required.

Help your team leaders choose the right collaborative tools for the task at hand by holding a basic collaboration training session. For example, your design team may find that using an online collaboration tool is best for task management and file sharing but cumbersome for requirements gathering, brainstorming, and problem-solving. You may find it helpful to create a matrix detailing the various collaboration tools available and when to use which one.

Finally, the golden rule of choosing a worldwide team collaboration tool for any given situation: When in doubt, you can’t go wrong with an international conference call!

Delegating International Conference Call Tasks

Planning an international conference call does not need to be a one-person job. Determine which tasks you can delegate to others and then seek help from your team.

Delegating International Conference Call TasksHolding international conference calls on a regular basis can bring your global team together and improve collaboration.

However, coordinating international conference calls requires a great deal of work. Delegating some of this work can free up some of your time as well as improve participation. Use the tips below to improve your global team teleconferences.

1. Identify what tasks need to be done. Though task lists vary, some tasks are fairly common to all conference calls such as creating an agenda, scheduling the call, inviting participant’s and distributing the call’s details, recording the call and later sharing the recorded file, and keeping track of time and agenda items during the call.

Once you’ve identified each task, figure out which tasks can be automated, which ones you absolutely must handle yourself, and which tasks could be assigned to someone else.

2. Ask for volunteers. A few weeks before your next international conference call, ask for volunteers to help you coordinate it. Briefly explain what you need help with and what’s involved. For example, if you need a time keeper, explain that the time keeper will use a stopwatch to time each agenda item and will provide notice when the speaker has three minutes left to wrap up the discussion.

3. Assign a different “host” team each month. An alternative to asking for volunteers is to rotate responsibilities amongst different “host” teams each month. For example, you could put your Italian team in charge of scheduling and coordinating your team conference call in January and then have your Brazilian team do the same the following month.

By rotating responsibilities, each team could bring its own unique talents to the call and experience the various challenges involved in scheduling global teleconferences. With each team experiencing some of these challenges firsthand, you may find that teams become more accommodating and more invested in making the teleconference a success.

4. Ask for feedback. Efficient global teleconferences don’t happen by accident. They’re the result of careful planning and continuous improvement. Ask your delegates what they thought of the planning process. Ask them what they might do differently and why.

Planning an international conference call does not need to be a one-person job. Determine which tasks you can delegate to others and then seek help from your team. Doing so provides others with the opportunity to contribute to your team-building efforts and can improve participation.

It may also improve their own team communications and collaboration skills. Your team members may suggest some creative ideas that you can incorporate into your future calls as well.

Managing Time During an International Conference Call

Meetings, whether they take place in person or are held remotely, are notorious amongst participants for taking up too much time. Whether you’ve rented a conference room or are holding an international conference call, each participant likely has time constraints.

With an international conference call, each minute of your meeting impacts the meeting’s total cost as well. Plus, many participants will be calling in outside of their normal work hours, making the call an infringement on their own personal time.

Managing an international conference call’s time is respectful of your participants’ time as well as economically smart. Use the tips below to keep your next international conference call on track.

  • Hold shorter, more focused conference calls more frequently rather than “catch-all” conference calls at longer intervals. A tightly focused conference call often requires fewer participants and will have fewer agenda items. Thus, the meeting will be more relevant to those who attend, and it will take much less time than a more generalized international conference call. In addition, participants will appreciate short international conference calls that only take a few minutes each time instead of long, involved calls that require several hours of their time.
  • Limit the number of participants. The more participants on any given international conference call, the more difficult it becomes to manage both conversations and time. Consider inviting just a handful of leaders to each international conference call and then distributing a MP3 recording of the call to others who need to know the information that was presented.
  • Create a timed agenda. Holding short, tightly focused international conference calls requires staying on track. A timed agenda is a great way to ensure that your call doesn’t last longer than scheduled. If you’ve allotted 15 minutes to the call, then your agenda needs to reflect that. Write down each agenda item and assign a realistic time limit to each one. During the call, keep track of the time as you move through the agenda.
  • Share your agenda in advance. Each participant should know what to expect before the conference call so that they too can prepare. Email each participant a copy of the agenda and let everyone know what’s expected of them. For example, if you need input about a recent change, let them know that’s what you’re looking for so that they can gather their thoughts and ask their teams if they have any suggestions or feedback.
  • Start and end your international conference call on time. If you have a 15-minute teleconference scheduled and you wait five minutes for a latecomer to call in, your meeting just became a 20-minute meeting. Five minutes may not seem like much, but it is multiplied by the number of participants left waiting. Waiting for latecomers also sends a signal to those who were on time that the latecomers’ presence is valued more than theirs. Let the latecomers pay the consequence for their tardiness, not those who arrived on time. Again, you can record the call and let those who missed out catch up later.
  • Become comfortable with your international conference call service before you use it. You may want to hold a few practice calls with a co-worker before holding your first live international conference call. This can help you avoid any time-consuming mistakes.

Because conference calls are usually billed per minute and per participant, managing time can also keep your meeting within its budget. Keeping your meeting focused, following a timed agenda, being selective about who you invite, recording the call, and starting and ending your meeting on time are but a few easy steps you can take to improve your next global conference call.

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Audio International Conference Calls vs Web-based Conferencing

Today’s web-based conferencing tools may be newer and visually compelling, but they don’t always deliver on their promise.

Audio International Conference CallsInternational conference calls have been the communications method of choice for businesses for decades.

Today’s web-based conferencing tools may be newer and visually compelling, but they don’t always deliver on their promise.

When it comes to communicating with an international team, an audio international conference call remains a winning choice.

Here’s why:

You don’t need fancy equipment to participate in an international conference call.

In fact, all everyone needs is a telephone. Participants can call in on landlines, mobile phones, and VoIP without any issues. In contrast, web-based conferences require Internet access, a compatible device, a web camera, and a microphone; some even require the installation of software. Every participant must ensure that they are adequately equipped to participate.

International conference calls are easy to access and use.

In addition to bypassing all of the setup steps outlined above, international conference calls are simple. There’s no learning curve whatsoever. Participants simply dial the access number, enter the PIN number, and begin interacting with one another.

Participants do not need to appear on camera with an international conference call.

While web cameras make it possible to see others, not everyone is comfortable appearing on camera. In the case of an international conference, time differences mean that many participants must participate after normal business hours. With an international conference call, those who participate in the middle of the night can do so in their pajamas if desired – and no one will ever know. On the other hand, if they had to appear on camera, they’d need to change into professional attire.

It’s easier to connect participants to an international conference call.

A feature unique to audio conference calls is the “auto dial out” feature. You can preprogram each participant’s phone number into the auto dialer and let the international conference calling system automatically call all participants at the appointed time. This takes forgetfulness and tardiness out of the equation and can maximize participation.

In addition to the advantages listed above, international conference calls share many of the advantages that their web-based counterparts have. For example:

  • You can schedule international conference calls in advance. Not only do international conference calling plans include scheduling tools, you can use your existing meeting scheduling tools to invite and remind participants of an upcoming global teleconference.
  • You can record your international conference calls. MP3 recordings are usually a simply matter for the moderator of the call. Once recorded, the international conference call can be listened to by others at their convenience. You can use call recordings in any number of ways including historical documentation, training, or as a backup for those who were unable to attend the call at the time.
  • Anytime, anywhere access to the conference. Audio teleconferences may even have the edge here as Internet access is not required. Both technologies allow participants to participate in the conference from their homes, offices, or other locations (assuming that they have the appropriate equipment and access, that is).

Finally, audio international conference calls using well-established, high quality telephone networks deliver crystal clear sound quality. When every word counts, it’s important to choose a proven delivery method. Next time, choose the tried and true: an international conference call.

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7 Tips for International Conference Call Newbies

With an audio call, you don’t have the benefit of visual cues, so listen carefully and patiently.

7 Tips for International Conference Call NewbiesHave you been invited to an international conference call for the first time?

An international conference call is similar to a domestic one in that the conference takes place over the telephone.

However, with participants located around the globe, international conference calls tend to have a few more challenges. Here’s what you need to know before participating in your first global teleconference.

  • What time is the international conference call in local time? Though most international conference call hosts clearly list the time of the call, it’s not always obvious when the call starts in your specific time zone.
  • For international conference calls with a large number of participants, it’s impractical for the host to break down the call’s start time in each country. In this case, the host will likely express the call’s time using Greenwich Mean Time or Coordinated Universal Time (UTC). From there, it will be your responsibility to figure out the call’s actual start time in your time zone. Use an online time and date converter if needed.
  • What language will be spoken? It’s easy to assume your native language will be spoken, but that’s not necessarily the case with international teleconferences. For example, what language might be used between a Japanese electronics company and its operators in Mexico, USA, and Brazil? With four possible languages, it’s important to find out for sure. If you do not speak the language, find out if there will be another call in your language or if a translation will be made available after the call. If you must participate in a call where language is a barrier, it may be smart to have a translator join you.
  • What will your role be? Will you be expected to actively contribute to the conversation or is the call more informational in nature? If the call will take place at an inconvenient time, is not urgent, and you are not expected to actively contribute, it may be possible to listen to an MP3 recording of the international conference call after the fact.
  • Who else will be participating in the call? Because of the international nature of a global teleconference, it’s also helpful to know which other countries will be involved so that you can be sensitive to any cultural differences.
  • Prepare to be patient. It’s often difficult to communicate with people from other countries. Not only is there the issue of language, heavy accents can interfere even when everyone speaks the same language. With an audio call, you don’t have the benefit of visual cues, so listen carefully and patiently. When it’s your turn to speak, speak clearly and slowly and avoid using slang which can cause confusion.
  • Ask for an MP3 recording or transcript of the call. Many international conference call hosts record their calls and distribute recordings afterward. Others will transcribe the call as well. If you had difficulty understanding portions of the call due to language barriers, a recording or transcript could be beneficial.
  • As with any conference call, you’ll want to mute your phone line any time you are not speaking. This ensures that any background noise at your location does not interfere with the international conference call.


Dealing with Language Barriers During an International Conference Call

If you intend to hold two or more versions of the international conference call in different languages, make sure to include the details for those calls in the invitation.

Dealing with Language Barriers During an International Conference CallIt’s common for language barriers to arise during an international conference call. The nature of a global teleconference virtually guarantees that participants come from different backgrounds and speak different languages.

While it’s impossible to completely erase language barriers amongst a geographically diverse audience, you can do your part to be an effective communicator. Below are a few tips to help overcome potential language problems.

  • Include language details in your international conference call’s invitation. By stating clearly in the invitation which language will be spoken, your audience will be better able to decide if attending the international conference call makes sense. If you intend to hold two or more versions of the call in different languages, make sure to include the details for those calls in the invitation. For example, you could say something like, “This call will be conducted in English. A Portuguese version will take place on (date/time) followed by a Spanish conference call on (date/time).”
  • Request that we give you voice prompts in another language.  Currently, we offer multi language system prompts in the following languages:  French/English dual prompt, English/German dual prompts, Spanish/Portuguese dual prompts, English/Japanese dual prompts, Mandarin Chinese/English bi-lingual dual prompt.  Visit our Expanded Global Conferencing service here.
  • Speak slowly. Non-native speakers will appreciate the slower pace which helps them to process what’s been said.
  • Avoid slang, cliches, and colloquialisms. They simply do not translate well. In fact, they probably won’t make sense whatsoever. For example, if you intend to start a project right away, saying “let’s get this ball rolling” could confuse non-native speakers and have them wondering what a ball has to do with anything. Instead, be clear and say “I want to start this project immediately.”
  • Send out a detailed agenda. The more you can fill in the blanks in advance, the better. By having a detailed agenda in place, each participant can quickly determine the general topic of discussion which provides extra context to the conversation.
  • Consider using an interpreter. Interpreters may be necessary in some situations. Due to the nature of an international conference call, you can use a “virtual” interpreter located in any country. Just as regular participants dial into the teleconference from their phones, the same is true of an interpreter.
  • Consider allowing personal interpreters. Some participants may want to use their own personal interpreters or even a trusted family member to help them understand what has just been said. If the content of the call is not proprietary or confidential, this can be helpful to individuals. If you’re concerned about confidentiality, it may be necessary to require a non-disclosure agreement. If personal interpreters will be used by participants, make sure to instruct those individuals how to mute their lines so the interpretation remains private.
  • Record the international conference call and make the recording available to participants after the fact. Some participants may appreciate being able to go back and listen to the teleconference afterwards to ensure that they didn’t miss anything.
  • Have the recording transcribed. Sending a transcription of the international conference call is another way to help non-native speakers get more out of the call. In addition to sending a word-for-word transcription, or as an alternative, you could also send a synopsis that summarizes the key points.
  • Have the recording or transcription translated. Another option is to translate the recording or transcription. For example, if the primary languages of participants are English and Portuguese, you could conduct the call in English, record it, and then have it translated into Portuguese.
  • Encourage questions. Another option is to recognize potential language barriers from the beginning and encourage participants to “raise their hands” or interrupt you if something doesn’t quite make sense. By alerting you to sections that don’t make sense, you have the opportunity to rephrase your statements or clarify. This can also help you improve your presentation as you learn more about what trips up your audience. For example, you may realize that you use cliches far too often. With this realization, you can then pay more attention to your own speak patterns and habits.
  • Issue a post-teleconference survey. Have participants fill out an anonymous survey after the global teleconference. This can alert you to communications issues that participants may have been hesitant to raise during the call. One of the questions you might include on the survey is this: Describe anything that you feel was unclear during the call? From there, use this feedback to write up a short letter clarifying any key points that may have been misunderstood.

International conference calls bring with them the potential for communications problems due to language differences.

It’s not easy, but it is possible to communicate despite language barriers.

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