Should You Use One or Two Toll Free Belgium Virtual Phone Numbers to Accommodate Language Differences?

By using two Belgium virtual numbers, your customers will be immediately connected to a customer service representative who speaks the predominant language.

Antwerp BelgiumBelgium is an interesting European country whose population is divided into two main groups: the Dutch-speaking Flemish community and the French-speaking Walloon community.

Because of these language differences, establishing either one or two toll free Belgium virtual phone numbers may make sense for your business.

Why Use Two Toll Free Belgium Virtual Phone Numbers Instead of One?

When you establish a toll free virtual phone number in a country other than your own, it’s smart to set the destination “ring to” number to a specific phone line in your call center or office. That way, all calls coming from your virtual phone number in Belgium can be routed to a specific customer service representative who speaks the language and is familiar with the country’s nuances and business etiquette.

However, when you have callers from Belgium, you’ll need both French-speaking and Dutch-speaking representatives to field those calls. Having individual Belgium virtual phone numbers for the north (where Dutch is primarily spoken) and south (where French prevails) is one of the more efficient ways to divert the calls to the correct customer service representative.

Using Just One Belgium Virtual Phone Number

Having two Belgium virtual phone numbers does add some complexity to your marketing strategy as you’ll need to ensure that the appropriate virtual phone number is advertised in the appropriate geographical regions.

If you’d rather keep it simple with just one toll free virtual phone number for Belgium, you can definitely do so. Use the voice response system to prompt callers to select their language preferences. When callers who speak French call your Belgium toll free virtual phone number, they’ll be able to press “1” or “2” (depending on how you set up the IVR system) to be connected to a French-speaking agent. The same is true of callers who speak Dutch.

Which Option is the Best Option?

It’s ultimate up to you to decide which option makes the most sense for your business. Since there are two distinct language differences between the north and the south, you’d likely need to publish your marketing materials in different languages anyway. Having separate numbers for the north and south shouldn’t cause too much confusion amongst your marketing personnel.

The cost difference between maintaining one or two individual toll free virtual numbers for Belgium is minimal as you essentially pay by the minute.

Think about the customer experience as you decide. By using two Belgium virtual numbers, your customers will be immediately connected to a customer service representative who speaks the predominant language. This is more welcoming than an automated prompt, and it feels more local.

Which option would you choose?

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Calls that connect you globally

The combination of technology, low costs, ease of use, and quality has contributed to doing business internationally a reality.

Calls that connect you globallyBusinesses are connected like never before thanks to communications innovations such as  global conference calling and virtual phone number technology. Not only is this real and happening, costs are remarkably low.

Now, people can communicate with others around the world while keeping travel to a minimum and without huge phone bills by using global conference calls and virtual numbers for quickly creating a presence in another country.

Best of all, line quality has kept up with the technologies. The combination of technology, low costs, ease of use, and quality has contributed to doing business internationally a reality. While email and traditional long distance phone calls have their place with international collaboration, virtual numbers and group overseas calls have become essential.

Rather than connecting two individuals from opposite ends of the earth, a global conference call brings together an entire international dispersed team. Global Conference calls allow for cost-effective group communications and interactions. Because everyone can speak to one another and hear and understand voice inflection and tone, communication is far more effective than exchanging group email messages.

Overseas Call forwarding is an amazing way to set up shop in the communities that you want to serve, either locally or internationally, without having to go through the hassles and the expense of setting up a physical location.

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Call forwarding lighten your load

Mobile call forwarding is the ability to take your existing mobile phone number and redirect the calls to another telephone number.

As the popularity of mobile phones has grown, more and more people are eliminating their land lines and exclusively use their cell phones. Many smaller companies even advertise a cellular number as their businesses main contact.

While the use of mobile phones is increasing within the business community, the need for mobile call forwarding has increased also. Mobile call forwarding is the ability to take your existing mobile phone number and redirect the calls to another telephone number. Companies are often in need of call forwarding in order to have their mobile phones answered when they are not in the office.

When you travel, you can then set up the cell phone to call forward to a virtual number.  The virtual number then redirects calls to any other number you chose, in any country, which could be a disposable cell phone that you purchase inside another country, your international branch office phone, your hotel room phone, or any other phone you may have access to.

In order for this to work, your cell phone in your home country must support call forwarding. Once set up, your contacts back home can dial your cell phone number as usual and reach you.

We welcome any posts if you have a story regarding personal experience using call forwarding virtual numbers with your own business use.

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Stay in Touch While in another country with International Call Forwarding

In addition to booking flights, lodging, and various tours, make sure to add planning your communications to the list.

Stay in Touch with International Call ForwardingSummer will be here soon, making it important to begin planning your vacation. In addition to booking flights, lodging, and various tours, make sure to add planning your communications to the list.

After all, your cell phone may not work as expected when traveling overseas and high international calling costs could catch you off guard. Even if your cell phone does work, you could be subject to outrageous per minute international roaming fees.

By the time your bill arrives, it will be too late. Avoid this potentially costly problem altogether and stay in touch at the same time by using an international call forwarding service to divert your calls and lock in some of the most competitive rates in the world.

How to Make Low Cost International Calls When Vacationing or on assignment Overseas

First, you’ll need a means of calling your family, friends, business partners, and other parties back home. As mentioned earlier, your cell phone may not work overseas. Thus, you may want to buy a disposable cell phone locally once you arrive. However,  while a local cell phone will be useful for making and receiving local calls, on its own it doesn’t solve the challenge of low-cost calls home. You’ll need an international call forwarding number to do that.

For example, if you are traveling to Paris, France and need to call your office in the United States while you’re on vacation, order an international call forwarding number that’s local to Paris, France and then set up the “ring to” number so that it rings to your US office.

Whenever you need to call your office in the United States, simply dial the French call forwarding number on your cell phone. This call will be treated as a local call by the mobile phone carrier. You will be billed separately by the international call forwarding service at its low per minute rates.

If you don’t feel the need for a mobile phone, you can use this same strategy to avoid excessive international dialing costs imposed by French hotels. Again, order an international call forwarding number local to Paris, France and set the ring to number to the international phone line of your choice.

You can change the ring to number as often as you’d like. From your hotel’s perspective, these calls will be treated as Paris-to-Paris local calls. Thus, you’ll bypass the hotel’s international long distance charges.

How to Receive Low Cost International Calls When Overseas

What about your contacts back home? How will they get in touch with you? Whether you want to ensure that your immediate family can reach you no matter where you go or you have an international business deal that requires you to be on call, setting up a global call forwarding number will do the trick.

In this case, you’ll create a global call forwarding number that’s local or toll free for your contacts back in the United States. Give them this number and let them know that it can be used to reach you while you’re on vacation. You’ll need to set the ring to number so that it rings to your hotel room or disposable cell phone at each destination.

Though setting up multiple international call forwarding numbers and managing their ring to numbers does take a bit of work, it can slash your international communications costs dramatically.

If you need to stay in touch while traveling overseas, international call forwarding is an affordable way to do it. Best of all, month-to-month, pay-as-you-go plans are available with no long term contracts or early termination penalties.

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3 International Call Forwarding Tips for Budget Conscious Businesses

For example, if your main office is located in Barcelona, Spain and you will be spending a week in Beijing, China, you could order an international call forwarding number local to Beijing and configure its ring to number to ring to your office in Barcelona.

3 International Call Forwarding Tips for Budget Conscious BusinessesWhether you’re an entrepreneur on a budget or an executive tasked with reigning in costs, international call forwarding can play a role in your business plans.

Global call forwarding numbers are readily available for hundreds of countries around the world, and you can use them in a variety of cost-effective ways.

Here are three tips for using  international call forwarding to trim costs and stay in touch.

1. Creating an international presence around the globe. Whether your main office is located in Europe, North America, South America, Asia, Australia, or Africa, you can help customers and business partners connect with you by ordering local toll free phone numbers for the countries of your choice and then forwarding those calls to your main office. These international call forwarding numbers give your business the appearance of having a local office; however, you do not need to operate a physical office. Instead, your staff answers the phone at your main office or at a call center located elsewhere. Time-of-day routing, local ringtones, and other features can be used to enhance the experience.

2. Making low-cost international phone calls while traveling. In addition to using international call forwarding numbers to route global calls to a central location, many business professionals order personal call forwarding numbers to use to make low-cost international phone calls while traveling. For example, if your main office is located in Barcelona, Spain and you will be spending a week in Beijing, China, you could order an international call forwarding number local to Beijing and configure its ring to number to ring to your office in Barcelona. Whenever you need to reach your office while in Beijing, you’d simply dial a local number (thus avoiding high international long distance costs and hotel surcharges) and be billed according to the rates offered by your international call forwarding service provider.

3. Remaining available while traveling. Unless you have a pricey global satellite phone, traveling from one country to the next usually means that your mobile phone may or may not work due to cellular network differences. Even if your mobile phone does work in a foreign country, international roaming charges may make communications cost-prohibitive.

While you could let everyone know your hotel phone numbers, this is an impractical solution that requires a great deal of coordination. Plus, you won’t be at your hotel room the entire time. A better option is to order an international call forwarding number in advance, give that number to anyone who will need to call you while you’re gone, and then set it up to ring to voicemail temporarily. Once you arrive at your destination, purchase a no-contract cell phone and then re-configure your international call forwarding number so that it rings to your new cell phone. Repeat as needed as you travel from one country to the next.

International call forwarding is a low-cost solution to several business challenges. Whether you need a temporary phone number in a foreign country or want to build an international presence for your business, affordable global call forwarding plans are available on a month-to-month basis with no long term contracts or early termination penalties.

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What You May Not Know About International Call Forwarding

For example, if the person who usually handles all incoming calls from Italy calls in sick, you could change the ring to number for your Italian call forwarding number to ring to another qualified, Italian-speaking person in your company.

What You May Not Know About International Call Forwarding