If you do business internationally, getting an international virtual phone number (or several of them) may make sense.
The international number looks like any other local number to your overseas customers and partners, but it rings to your designed phone located in another country.
Who Needs an International Virtual Number?
For example, let’s say that you advise technology startups in Silicon Valley. It makes sense to have an office in Palo Alto, and you do. However, you’ve noticed that a lot of your clients have moved to Dublin, Ireland.
They still have strong ties to Silicon Valley, and you don’t want to lose business simply because of geographic differences. At the same time, opening a second office in Dublin is cost prohibitive.
Your clients want to speak with you regularly, but they hesitate to do so due to fears about international long distance costs. The answer: an international virtual phone number.
In this example, you’d need to order a Dublin virtual phone number and designate your Palo Alto office phone as its “ring to” number.
Whenever a Dublin-based client needs to call you, he or she would dial a local number for Dublin. The call would then be forwarded to your office in Silicon Valley where you can advise your client just as you would have done had your client stayed in the area.
That’s just one of any number of possible scenarios where a business could benefit from an international virtual phone number.
On a larger scale, you could have multiple international virtual phone numbers for any number of countries where your business has a presence.
In order to handle all of these calls, you could route them to a single call center staffed with agents who speak the languages involved. To ensure that the right agents handle each call, set up call routing based on country code.
For example, all calls originating in Portugal and Brazil could be routed to agents who speak Portuguese while calls from Germany would go to agents who speak German.
Advantages of Using an International Virtual Number
Using an international virtual phone number is a fantastic way to create a local business presence in countries where you do business. It eliminates cost concerns and looks familiar.
Your customers will feel more confident dialing a familiar looking phone number than they would feel if presented with an overseas phone number. They may also feel more confident in your abilities to serve them because you don’t appear to be located on the other side of the Earth.
In addition to appearing local and eliminating cost concerns, an international virtual phone number can save you a great deal of money.
There’s no need to rent office space or hire a local representative. Instead, international call divert routes those calls to your existing office staff in your home country.
Finally, international virtual phone numbers are extremely portable. You can set them up to ring to any phone, at any time. For example, if you decide to travel to Dublin to meet with your clients in person, you could change your Dublin international virtual phone number’s ring to number to a temporary mobile phone that you buy once you arrive in Dublin. Your clients could then reach you using the same phone number.
Likewise, should your main call center need to go offline due to a natural disaster, you can use international call forwarding to route your international phone calls to a secondary call center located elsewhere.
Should you get an international virtual phone number? If you conduct business overseas, the answer is yes.