Working with remote teams has become commonplace. Whether you need to collaborate with co-workers from branch offices located overseas or have created a virtual team of independent contractors located in a variety of countries, gathering in a group audio conference call is occasionally necessary. Our pay-as-you-go international conferencing service is the perfect way to bring an offshore team together into a group audio call. However, some of your offshore team members may need a little help connecting. Here’s how you can help them to join your international conference calls.
Start by providing each offshore worker with a list of country-specific access numbers unique to their home countries. For example, if you have team members in India, China, Australia, and the USA, everyone will dial into your conference call using a different access number. Refer to the list of all global access numbers you received upon account activation and copy and paste the access numbers each participant should use.
Mobile Phone Access
If anyone has trouble dialing in using the access numbers provided, they may be using a mobile phone in a country where mobile access numbers need to be used. For example, a participant in China using a mobile phone will need to use one of our China 400 international conference call toll-free access numbers compatible with mobile phones. A China 400 number is a toll-free number that works with mobile phones across mainland China.
Mobile access numbers, where available, are included on our list of access numbers. However, your participants may need to be guided to use the right number.
Another option you could suggest would be to have the worker download and use our free Connect app. This app works on both Wi-Fi-connected smartphones and computers, allowing participants to connect to your international conference calls without dialing an access number at all. This is helpful for all kinds of situations and personal preferences. Whether a local access number is not available or the user simply prefers the ease of use of the app, joining a global conference call is a simple matter of clicking or tapping to join.
Dial-Out International Conference Calls Access
You may need to dial some offshore participants directly. Perhaps they’re in one of the few countries that don’t have access numbers or maybe they don’t have a smartphone or a reliable Wi-Fi connection. Fortunately, as the moderator of the international conference call, you can dial the offshore participant’s phone number directly and then join the participant into your global conference call. It’s easy to do and ensures that even the most remote of your team members can participate in your global calls.
MP3 Session Recording
The chairperson may begin recording the call at any time. By simply entering [*1] on the phone keypad, starts the recording of the call free of charge. The MP3 audio file link will be attached to the attendance report email when the conference completes.
Finally, you can call upon one of our live operators for assistance at any time, 24 hours per day. We’ll be happy to call your offshore participants on your behalf and join them into your conference calls.
If you have an offshore team, having multiple ways to connect to your international conference calls from other countries will help ensure that no matter what the local telecom circumstances may be, your team can connect.