International Conference Calling Tips for Moderators
You’ve just signed up for an international conference calling plan, now what? You’re officially a global conference call moderator. As the moderator of an international conference call, you have several roles and responsibilities. Use these tips to make your first, and subsequent, global conference call, a success.
Get to Know Your International Conference Calling Plan
As with any type of service, it’s smart to get to know the various features your new international conference calling plan offers as well as how to use them. Spend time exploring your online account management dashboard, read any tutorials or quick start guides offered, and set up a test call. By getting to know your international conference calling plan in advance, you’ll be less likely to stumble when you need to make your first conference call.
Don’t worry, international conference calling is easy to learn and use. Spend a few minutes getting acquainted.
Plan Your Conference Call in Advance
Whether you’ve moderated hundreds of global conference calls or are about ready to host your first one, planning your call in advance is advisable. Think about what the call’s purpose is, what needs to be discussed, and who needs to attend. By determining these three crucial points, you can then figure out how much time to allot for the call (based on the purpose and discussion points) as well as which countries will be involved in the call (based on who needs to attend).
Allotting sufficient time for the call is smart as you must manage costs and be respectful of your participants’ time. Ideally, you’ll want to stay within your budgeted timeframe without going overtime.
Identifying the countries involved in your international conference call helps you to schedule the call so that it’s as convenient as possible for the bulk of your participants. You can also use your country list to see if it makes sense to use moderator dial out to some countries. Some countries have dramatically higher rates for callers to call into your global conference call than it would cost for you to dial them directly. Look up your international conference calling plan’s rates for each country and choose moderator dial out where it makes sense. You can set up automatic dial out to these participants. At the appointed time, the system will dial them and connect them to your teleconference.
Take Advantage of Your Plan’s Tools and Features
Once the global conference call begins and all participants are on the line, begin your conference. While you could conduct the call successfully from this point forward, your international conference calling plan has several tools and features that can enhance the conference. Make sure to use them!
For example, what if one of your participants calls into the call from a noisy environment and doesn’t know how to, or has trouble with, mute the phone? Instead of subjecting all participants to background noise, you can mute the participant’s noisy line. You can also mute all participants’ lines except yours when you speak if desired. This is ideal for teleconferences where the moderator presents content to an audience of listeners.
Your international conference call can also be recorded for future use if desired. Create an MP3 recording of your call with just a few mouse clicks in your online conference call management dashboard. After the call completes, you can use the MP3 recording as you see fit. For example, you could make it available to participants who were unable to attend the call live, you could create a podcast, you could post it on your internal website for your employees to listen to at their leisure, and more. Many global conference call users use conference calls to create information products and then sell their MP3 recordings to interested parties.
If you need help during your international conference call, a live operator can help. Make sure to take advantage of operator assistance as needed. By handing off a problem to the operator, you can resume your presentation. For example, if a participant has emailed you informing you that for some reason she cannot connect to the conference, you could have the operator attempt to connect her to the call. This way, the teleconference is not unduly delayed due to a small hiccup affecting just one caller.
Holding a global conference call is a great way to communicate with participants located all over the world. It is also extremely affordable. With a pay-as-you-go international conference calling plan, you can hold conference calls as often as needed without minimum usage requirements. Make the most of your plan by taking the time to get to know it, planning your calls, and taking advantage of the tools and features available to you.