How to Host a Large Event Audio Conference

Operators at Call CenterThere’s a big difference between hosting an audio conference amongst your team and hosting an audio conference with hundreds, if not thousands, of attendees from around the world. Not only does the technology need to be rock solid, you’ll need extra human resources on hand to manage various aspects of your global event conference call. Here’s how to host an operated assisted event conference call.

Choose the Right Audio Conferencing Service

As noted above, hosting an audio event conference with hundreds of attendees requires much more from both a technology and human resources standpoint.

  • Technology requirements — First, you’ll want to be sure to select an event audio conferencing service that can reliably support the number of attendees you plan on hosting. Next, make sure that support extends to the countries your attendees will be joining from. For example, if you’re hosting a worldwide event, you’ll need to offer international access numbers. Another important consideration involves the underlying telecommunications infrastructure powering the audio conferencing service. The best audio quality, reliability, and experience comes from a PSTN network rather than VoIP.
  • Human resources requirements — Even with the best audio conferencing technology at your disposal, managing thousands of individual callers while simultaneously managing the content of your conference is a recipe for disaster. Operator assistance with live operators dedicated to your event is essential. These operators handle details such as greeting participants, dialing out, answering questions, troubleshooting, and more. You can even have a dedicated line for communicating privately with the event project manager during the conference call.

We offer “white glove” operator assisted event conference calls over a global PSTN network that supports up to 10,000 attendees from around the world.

Plan Your Audio Conference Event

As with any large event, working out the details and advanced planning are crucial to the success of your audio conference. You’re not on your own here. We offer personalized support and a dedicated event manager to help plan your event and oversee operations before, during, and after the event. Typical tasks include:

  • Event logistics – Determining the optimal time and date, length, number of attendees, number of live operators needed, countries involved, international access, web components (if any), file sharing requirements
  • Sending invitations and reminders
  • Preparing an agenda and time limits
  • Identifying attendees who will need to be manually connected to the conference (such as those who live in countries lacking access numbers)
  • Rehearsing the audio conference

Launch The Audio Conference Event

All that planning will pay off during the live audio conference, and your event manager will continue to hold your hand throughout the event. Let us take care of the logistics while you concentrate on delivering value to your audience. It’s that easy. We’ll even record the conference call so that you can later review it, repurpose it, or share it with others.

Review and Follow Up After Your Audio Conference Concludes

After the conference call, there’s just a little housekeeping to do. You may want to review attendance reports to get a better idea as to who attended and for how long. You might want to jot down your thoughts in a lessons learned document so you’re even better prepared for your next large event. You may have a list of questions from attendees to review and answer. You might want to upload the audio recording to your website and make it available to people who were unable to attend the event live.

Hosting a large international audio conference does not need to be intimidating, especially when you have a team of live operators assisting and a global telecommunications network capable of supporting up to 10,000 attendees from around the world.

Operator assisted event calls

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