Dealing with Language Barriers During an International Conference Call

If you intend to hold two or more versions of the international conference call in different languages, make sure to include the details for those calls in the invitation.

It’s common for language barriers to arise during an international conference call. The nature of a global teleconference virtually guarantees that participants come from different backgrounds and speak different languages.

While it’s impossible to completely erase language barriers amongst a geographically diverse audience, you can do your part to be an effective communicator. Below are a few tips to help overcome potential language problems.

Include language details in your international conference call’s invitation. By stating clearly in the invitation which language will be spoken, your audience will be better able to decide if attending the international conference call makes sense. If you intend to hold two or more versions of the call in different languages, make sure to include the details for those calls in the invitation. For example, you could say something like, “This call will be conducted in English. A Portuguese version will take place on (date/time) followed by a Spanish conference call on (date/time).”

Request that we give you voice prompts in another language. Currently, we offer multi language system prompts in the following languages: French/English dual prompt, English/German dual prompts, Spanish/Portuguese dual prompts, English/Japanese dual prompts, Mandarin Chinese/English bi-lingual dual prompt. Visit our Expanded Global Conferencing service here.

Speak slowly. Non-native speakers will appreciate the slower pace which helps them to process what’s been said.

Avoid slang, cliches, and colloquialisms. They simply do not translate well. In fact, they probably won’t make sense whatsoever. For example, if you intend to start a project right away, saying “let’s get this ball rolling” could confuse non-native speakers and have them wondering what a ball has to do with anything. Instead, be clear and say “I want to start this project immediately.”

Send out a detailed agenda. The more you can fill in the blanks in advance, the better. By having a detailed agenda in place, each participant can quickly determine the general topic of discussion which provides extra context to the conversation.

Consider using an interpreter. Interpreters may be necessary in some situations. Due to the nature of an international conference call, you can use a “virtual” interpreter located in any country. Just as regular participants dial into the teleconference from their phones, the same is true of an interpreter.

Consider allowing personal interpreters. Some participants may want to use their own personal interpreters or even a trusted family member to help them understand what has just been said. If the content of the call is not proprietary or confidential, this can be helpful to individuals. If you’re concerned about confidentiality, it may be necessary to require a non-disclosure agreement. If personal interpreters will be used by participants, make sure to instruct those individuals how to mute their lines so the interpretation remains private.

Record the international conference call and make the recording available to participants after the fact. Some participants may appreciate being able to go back and listen to the teleconference afterwards to ensure that they didn’t miss anything.

Have the recording transcribed. Sending a transcription of the international conference call is another way to help non-native speakers get more out of the call. In addition to sending a word-for-word transcription, or as an alternative, you could also send a synopsis that summarizes the key points.

Have the recording or transcription translated. Another option is to translate the recording or transcription. For example, if the primary languages of participants are English and Portuguese, you could conduct the call in English, record it, and then have it translated into Portuguese.

Encourage questions. Another option is to recognize potential language barriers from the beginning and encourage participants to “raise their hands” or interrupt you if something doesn’t quite make sense. By alerting you to sections that don’t make sense, you have the opportunity to rephrase your statements or clarify. This can also help you improve your presentation as you learn more about what trips up your audience. For example, you may realize that you use cliches far too often. With this realization, you can then pay more attention to your own speak patterns and habits.

Issue a post-teleconference survey. Have participants fill out an anonymous survey after the global teleconference. This can alert you to communications issues that participants may have been hesitant to raise during the call. One of the questions you might include on the survey is this: Describe anything that you feel was unclear during the call? From there, use this feedback to write up a short letter clarifying any key points that may have been misunderstood.

International conference calls bring with them the potential for communications problems due to language differences.

It’s not easy, but it is possible to communicate despite language barriers.

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11 Reasons to use International Conference Calls

You can even record the international conference call to refer to later or for training purposes.

International conference calling is a fast, cost-efficient, and easy-to-use method of communicating with a group of people from around the world.

Commonly used to conduct business, an international conference call can be used for any number of purposes and from virtually any phone in the world. How will you use your next teleconference? Below are a few ideas to get you started.

1. Sales

Need to build relationships with clients from around the world? An international conference call is a great way to stay in touch with new, prospective, and existing clients. Whether you want to introduce the client to a local account representative or the company’s CEO, a group phone call is a good choice for introducing various representatives to clients and helping clients get their questions answered. You can also use a global teleconference to introduce a new product or service.

2. Negotiations

Preliminary negotiations can be handled over the phone using an international conference call. Once connected, all parties can state their objectives, discuss the contract’s finer points, ask questions, and present counteroffers. You can even record the international conference call to refer to later or for training purposes.

3. Investigations

Need to gather information from witnesses located around the world. Depending on the nature of the investigation, you may be able to do much of the groundwork over the phone using a global conference call.

4. Recruiting

Recruiting talent from around the globe can quickly become cost prohibitive, especially if you must fly candidates in from other countries for job interviews. Using international conference calls in the early, prescreening process can drastically cut your costs while simultaneously allowing human resources and regional managers the opportunity to speak with job candidates in a group phone call. Again, the international conference call can be recorded for later reference or for sharing with others involved in the final hiring decision. As you narrow the field of candidates down, you can conduct secondary interviews using a international conference call and then fly in only your top choices.

5. Team building

Managing a geographically diverse team is challenging as each team member may feel isolated from the group. Holding frequent international conference calls with the entire team provides a greater sense of community and it allows everyone the opportunity to get to know each other. Being able to speak with one another, brainstorm, solve problems, share ideas, and even talk about the weather can improve morale as well as accomplish other goals you have set for the conference call.

6. Training

From customer service and sales to sexual harassment prevention and time management training, many types of training courses can be effectively delivered using audio only. With an international conference call, the trainer can deliver the training to trainees located around the world in real-time. Not only that, you can record the conference call and use the MP3 file for future trainees. With a recorded international conference call, you can also ensure that all trainees, both current and future ones, receive the exact same instruction.

7. Family celebrations and reunions

Global teleconferences aren’t just for business. In fact, if you have family members located around the world, you can use an international conference call to bring the entire family together to share news or plan the next family reunion.

8. Event planning

Whether you need to coordinate a corporate retreat, charity fundraiser, or small wedding, if various partners are located outside of your country, holding an international conference call is an excellent option. By using a low-cost international conference calling service, each partner can dial into the teleconference and participate in the planning. Make sure everyone is on the same page by using group conference calls to plan the event.

9. Coaching

Many consultants and coaches use international conference calls to share their messages with a global audience. A global teleconference can be conducted in real-time, allowing participants to call in, listen to the lecture, and then ask questions. In addition, the teleconference can be recorded and sold as an informational coaching product or distributed as a free gift.

10. Tutoring

Many tutors conduct “virtual” tutoring sessions using teleconferences. This can be particularly helpful to international students who need extra help in a country where live tutors are scarce. You could use an international conference call for one-on-one or group tutoring.

11. Expert witnesses

Many lawyers use international conference calls to interview expert witnesses located around the world. With a global conference call, the lawyer, a court reporter, a paralegal, and the expert witness can all be located in different countries, yet the conversation can efficiently take place. You can use an international conference call to gather information, conduct a disposition, or get a better sense of how the expert witness responds under pressure.

These are but a few of the many different ways you can use an international conference call to connect with other people from around the world. How will you use your next global teleconference?

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13 Ways to Improve Communications During an International Conference Call

If you’re the moderator of the international conference call, you can help your participants by referring to other speakers by name.

Holding an international conference call with a diverse group of people from around the globe can be a communications challenge. After all, you’ve got multiple time zones and multiple people who may or may not speak the same language.

Once you’ve overcome the logistics of scheduling the international conference call, one of the biggest challenges involves communicating your message in a clear, concise, and engaging manner. Use the tips below to improve your communications during a global teleconference.

1. Always go for exceptional sound quality. When it comes to using a international conference calling service, you have a myriad of options including free conference calling, VoIP conference calling, and traditional teleconferencing services. While price is certainly a consideration, sound quality is of utmost important. All participants, regardless of their location, should be able to hear one another without having to suffer through sound delays, static, echoes, and dropouts. The better the sound quality, the better able your participants will be to hear and understand your message.

2. Always identify yourself before speaking, and encourage all participants to do the same. By stating your name, company, and title before you speak, you give participants an important frame of reference. If you’re the moderator of the international conference call, you can help your participants by referring to other speakers by name.

3. Conduct your international conference call from a quiet location. Remember, you can call from virtually anywhere. So, if your office is particularly loud due to a construction project taking place next door, consider calling in from a quieter setting such as your home office or a soundproof conference room.

4. Use your international conference calling plan’s moderation features. Most international conference calling plans have features for muting and unmuting individual phone lines as well as for turning off chimes used to announce new participants.

5. Never put your phone on hold during a conference call. This applies to moderators and participants alike. Doing so often triggers your company’s music on hold system which then takes over the call. Not only is the music distracting, it will prevent others from conversing. If you must step away, use the mute feature to mute your phone line.

6. Turn off potentially noisy interruptions. This includes your cell phone’s ringer, your computer’s email notification chime, pager, and interoffice intercom. In general, anything that beeps, rings, chirps, or makes unexpected noises should be turned off during the international conference call.

7. Start the international conference call with a brief summary of what the call will be about. This can be as simple as saying something along the lines of, “We’ll spend the first 20 minutes discussing A, B, and C and then we’ll open up the call for 15 minutes of questions and answers.” This lets everyone know what’s coming up and what to expect.

8. Speak slowly and clearly, using plain language. With international participants, the language used to communicate during the call may not be their first language. This is not the time to rush through your comments or use slang words that are likely to cause confusion.

9. Paraphrase the comments of others. For example, during a question and answer session, after someone asks a question, paraphrase the question before giving the answer. This helps to ensure that everyone hears and understand the question, even if the person who asked it had a heavy accent or soft voice. Paraphrasing also helps to clarify that you’ve interrupted the question correctly before moving on to the answer.

10. Proactively manage the conversation. It’s not unusual for discussions to wander off track. If a discussion becomes irrelevant to the purpose of the international conference call, table the matter for another time and direct the conversation back to the scheduled topic. Not only does your active moderation keep the conversation focused, it can prevent an international conference call from going over its allotted time limit.

11. Engage all participants. Some participants will naturally be more vocal than others. Some will prefer to sit back and listen. However, their voices should be heard, too. Use your moderator’s dashboard to keep an eye on who’s on the call, who’s speaking, and who has not had a chance to contribute. From there, actively engage those who have been quiet. For example, you could say, “Barbara Jones, we haven’t heard from you yet. What do you think?” This isn’t to put her on the spot, but rather to give everyone the opportunity to contribute to the conversation. This can also prevent naturally talkative participants from becoming overly involved in the call.

12. Do a quick recap. At the end of the call, do a quick recap, summarizing what was discussed along with the next steps.

13. Consider sending an MP3 recording of the international conference call to all participants after the fact so that they can review the call as needed. You could also have the recording transcribed and then send a PDF transcript to participants.

Focusing on sound quality, speaker identification, clear speaking, active listening and paraphrasing, conversation management, and engagement can lead to more communicative international conference calls.

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Improve the Efficiency of Your Next International Conference Call

In addition, many decisions will be made. Make sure someone is responsible for taking notes so that these items are not neglected on your global conference call.

Hosting an international conference call requires coordinating the schedules of multiple participants from around the world.

Just as you likely have a busy schedule, the same is true of your global teleconference participants. By running the most efficient conference call possible, you can accomplish the call’s mission while respecting everyone’s time.

This, in turn, lays the groundwork for the participation of future international conference calls.

Use the tips below to improve the efficiency of your next international conference call.

1. Define the call’s mission. Have you ever attended a teleconference that rambled on with no clear agenda? The conference call probably did not have a clearly defined mission. Thus, the moderator “winged it” and efficiency suffered as a result. Before you schedule your next international conference call, make sure you know exactly what you want to accomplish. Write down the call’s mission in one or two sentences.

2. Define who needs to attend the international conference call. Have you ever attended a teleconference that had little relevance to your job role?

If so, your presence may not have been essential and you likely felt as though the conference call was a waste of your time.

Think about your call’s mission before you start inviting participants. Who is critical to the mission? Who needs to attend the call? Is it necessary for all participants to attend the entire call? Is it possible to excuse some of the participants after the main portion of the call is over? Would it be better to allow some participants to listen to a recording of the call after the fact at their leisure?

3. Plan your call’s talking points. Whether you work off of a formal agenda or a rough outline, you should know exactly what topics should be discussed as well as for how long.

As you finalize your call’s agenda, make sure to share it with key participants – especially those who have been assigned to speak about a given topic. Let speakers know how much time you’ve allotted for their presentation along with any other pertinent details so that they can arrive well prepared.

4. Schedule the call and share the call’s details in local time. With an international conference call, participants will appreciate receiving the call’s details in their own local times.

By telling them exactly what time to call in local time, you can avoid missed calls and unnecessary confusion.

5. Provide international participants with a local access number. Use an international conference calling service that offers toll free or local access numbers that are local to the countries that your participants are in.

This ensures that each caller can dial a local phone number in order to participate in the teleconference. It can also eliminate confusion and concerns about international dialing.

6. Distribute any pre-call handouts you may have. If you would like participants to be able to refer to sales report, product literature, or other materials during the teleconference, distribute those items in advance so that participants can have them available during the call. You could also distribute the call’s agenda with links to these items.

7. Actively moderate the call. An international conference call can quickly get off track if it is not actively moderated. Use your agenda and a stopwatch to ensure that no single topic exceeds its time limit.

If a topic runs shorter than expected, keep track of how much “bonus” time is available. At the end of the teleconference, you could then use that bonus time to address topics that need more feedback.

8. Assign someone take notes. During the international conference call, many questions will come up that need to be researched before they can be answered.

In addition, many decisions will be made. Make sure someone is responsible for taking notes so that these items are not neglected.

9. Recap the discussion and what needs to happen next. At the end of the call, refer to the call’s notes and do a quick recap of the key points of the discussion.

Let everyone know what the next steps are and reiterate any specific action steps that were defined during the call. Thank everyone for their participation.

10. Send each participant a recording or transcript of the teleconference as well as a copy of the call’s notes and action steps. You may want to create a follow-up document based on the notes that details the decisions made and any specific action steps each participant is expected to take.

11. Finally, create a lessons learned document. Did you accomplish the call’s mission? What would you do differently? What worked? What didn’t work?

Use this time to critically evaluate the success of your international conference call so that you can avoid making the same mistakes and make your next call even better.

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Mind Your International Conference Call Manners

If you are the moderator of the call, you will have more features available to you; make sure to learn them before the international conference call and not during it.

When it comes to participating in an international conference call, it’s important to follow basic rules of phone and professional protocol.

After all, you want to come across as polite and professional, right? An international conference call brings with it a few additional challenges including some that are unique to the medium such as muting and unmuting the line as needed.

Use the tips below to mind your international conference call manners.

1. Learn how to use the international conference calling system in advance. In general, international conference calling involves using regular and mobile phones, a telephone number, and an access code or PIN.

You don’t need any fancy software or equipment. However, you should be familiar with how to mute and unmute your phone line so that you can block out any distracting noises from your environment while someone else is speaking. If you are the moderator of the call, you will have more features available to you; make sure to learn them before the international conference call and not during it.

2. Remember that you represent your entire organization. Whether you are hosting an international conference call or participating in one, you may be the only person representing your organization.

Your demeanor reflects the entire organization. Even if your role in the call is minor, how you present yourself is of utmost importance.

3. Use professional, clear language. One of the biggest problems associated with international conference calls involves language. After all, participants come from around the globe.

Not only should you use professional language and avoid profanity and slang, you should also try to be as clear as possible. Your international colleagues may not be familiar with expressions and colloquialisms common to your culture.

4. Avoid humor and controversial topics. Humor is hard enough to pull off with participants from within your own country, and even more so with an international crowd.

It is too easy for a seemingly harmless joke to turn offensive or insulting. Politics and religion are also extremely touchy subjects and should be avoided.

5. Be on time – if not early. Being on time shows other participants that you are prompt, reliable, and respectful of their time. Ideally, you should be dialed in, connected, and ready to begin several minutes before the official start time.

Go ahead and dial in five minutes before the conference begins and enjoy some light reading while you wait. This ensures that you’re on time and ready. In addition, you may have the opportunity to chat with other participants before the international conference call officially begins.

This is a great way to build rapport with other participants with whom you may not have the opportunity to speak with one-on-one.

Another reason to be on time is that you don’t want to miss anything. If you’re a participant, the international conference call will start with or without you and you’ll miss out.

On the other hand, of you’re the call’s moderator and you’re not on time, your participants are likely to be upset and unlikely to hang around for more than a minute or two for you to arrive. They may not give you another chance to coordinate a global teleconference. Even worse, they may question your ability to meet deadlines or serve their needs.

6. Be prepared. If you’re the moderator of the international conference call, then you should have an agenda prepared and you should be prepared to keep the call on track. As a participant, you should know what your role is in the call and prepare accordingly. For example, if you’ve been asked to share feedback about a certain process or product, you should gather information well in advance of the call and outline the key points that you’d like to discuss.

7. Use mute and unmute. Teleconferences have multiple participants, each calling in from their own potentially noisy environments.

When you’re not speaking, make sure to mute your line. That way, any background noise will not interfere with the international conference call. When you need to contribute to the conversation, simply unmute your line and speak freely.

8. Pay attention to the clock. If you are the teleconference moderator, it’s up to you to manage the clock and moderate the discussion as needed to ensure that the teleconference stays within its scheduled time allotment.

If you are a participant who has been allocated a certain amount of time to speak, you’ll also want to be mindful of the clock. For example, if you’ve been allotted 5 minutes and you’ve already spoken for 10 minutes, you may need to wrap up your presentation or ask the moderator if it’s okay to speak a little longer.

Moderating or participating in an international conference call requires advanced preparation

Hosting or attending an international conference call needs some advanced thought, professionalism, and attention to detail. Be prepared, polite, and mindful of others and your next international conference call is sure to be a success.

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Using International Conference Calls as Part of the Bidding Process

As with any major project, planning is one of the most important parts of the bid planning process. You will need to communicate with multiple internal contacts, and potentially external subject matter experts, during the planning phase.

The RFP process requires a great deal of coordination among various parties, and international conference calls can play a helpful role. In fact, you can hold international conference calls at various stages of the RFP process.

Below are a few ways that procurement professionals use teleconferencing to communicate with colleagues, suppliers, bidders, and other interested people from around the world.

Using International Conference Calls During the Bid Planning Process

If some of those contacts are located internationally, traditional conference calling becomes difficult if not impossible. Fortunately, using an international conferencing service provider is an affordable option that ensures that participants from around the globe can easily connect to the conference.

Use international conference calls during pre-bid planning to collaborate with your procurement team on key planning areas. For example, you could use international conference calls to:

Establish goals for outsourcing goods or services
Determining why you need to outsource and how you will benefit
Document internal costs
Establish baseline costs
Determine your return on investment / break-even point
Set milestones
Set performance benchmarks and criteria for success
Set criteria and expectations for vendors (for example, size, stability, credibility, experience, target market, etc.)
Review the RFP draft before distribution

Using International Conference Calls to Educate Bidders

International conferencing is also helpful in educating bidders about the process. If any of your bidders are located outside of your country, use an international conference call service provider to ensure that international bidders can access your bidder teleconference.

In addition to providing you with the opportunity to explain the bid process, requirements, and expectations, international conference calls provide bidders with the opportunity to have their questions answered. Not only that, you could optionally record the call and grant attendees and/or absentee bidders access to the recording after the fact. Making a recording of the call available to bidders may eliminate the need to repeat yourself.

Using International Conference Calls During the Bid Evaluation Process

Finally, as the bids arrive, they will need to be weighted and evaluated. While much of this work is done according to your pre-determined bid evaluation process, you may have occasions where your team needs to compare notes or get clarification from a bidder.

Again, if any party is located internationally, a traditional conference call won’t necessarily work. By signing up with an international conference call service provider, you can collaborate with your team, vendors, and other parties during the evaluation and decision making process without encountering international dialing roadblocks.

How International Conferencing Works

International conference calls throughout the bid process ensure that all participants including those located outside of your country can communicate in teleconferences, but how do they work?

While international conferencing plans vary by provider, they work much like traditional conferencing plans in that each participant dials a phone number that connects them to a “teleconference room” which is identified by a PIN code. Once a caller dials the number, a voice prompt prompts them to enter the PIN code. From there, the caller is connected and can participate in the call.

With international conference calls, this same process takes place. However, participants from various countries are given country-specific phone numbers to call in order to connect to the conference.

For example, a bidder in Japan would dial a Japanese phone number or Japanese toll free number to connect to your teleconference. It doesn’t matter if you are located in a different country as all calls would be routed to the same “conference room” regardless of where they originate.

Various international conferencing plans are available including pay-as-you-go, no contract international conference calls. A no contract plan is ideal for procurement departments with occasional international conferencing needs. With a no contract plan, you simply pay for each international conference call you make on a per person, per minute basis. There’s no minimum usage requirement and no monthly fees. Each country has its own per minute rates, many of which are highly competitive. Do the math by looking up the costs per minute for the countries involved in your next bidder’s conference and you will likely find that making international conference calls on a pay-as-you-go basis is an affordable choice.

The RFP / bidding process requires extensive planning, bidder education, and analysis. Many people, both within your organization and outside of it, will need to communicate and collaborate. If any international participants are involved, you can overcome roadblocks by hosing international conference calls.

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International Conference Calls for Talent Management

Obviously, you can’t manage talent until you’ve acquired it. Global conferencing can play an important role in the recruiting process.

Today’s talent pool is wider than ever. Whether you’re recruiting workers from overseas or need a convenient communications method to connect with a global team, international conference calls are an affordable choice.

Below is a quick overview of what global conferencing is along with a few ideas for using international conference calls as a talent management tool at various stages of the talent management process.

What is Global Conferencing

Global conference calls are much like the conference calls you make domestically in that each participant dials an access number and joins the teleconference by entering its unique PIN code. International conference calls open up the teleconference to callers from around the world. These callers are typically shut out of domestic conference calls due to dialing restrictions or excessive costs. With global conferencing, each participant dials a local phone number (or a local toll free number) which is then routed to the conference call.

Recruiting International Talent

Obviously, you can’t manage talent until you’ve acquired it. Global conferencing can play an important role in the recruiting process. Not only can you use international conference calls to collaborate with human resources managers located in regional offices around the world, your human resources team can hold group interviews with international applicants in a global conference call.

Using international conference calls to prescreen international candidates is also a smart choice as far as controlling costs goes. For example, if you have numerous applicants from around the world, you could fly each applicant in to your main office for a formal, face-to-face interview. However, that approach is extremely expensive. By holding an international conference call, your entire hiring team can have the opportunity to get acquainted with each applicant before deciding which candidates they should to meet in person.

In addition, it’s possible to record each international conference call. If one of your colleagues was unable to attend the group interview in person, he or she could simply listen to the MP3 recording after the fact.

You could also use global conferencing to hold informational meetings where candidates could find out more about the position before applying for it. This can reduce the volume of individual phone calls your HR team receives as well as provide candidates with a forum for getting their questions answered. It also can narrow the field of applicants as they will have the chance to gauge whether or not the position is a good fit for them. If you use international conference calls for this purpose, consider recording the call and making it available to future applicants.

Training

Attracting talent is just the beginning of any talent management strategy. After attracting and hiring the best people, you need to retain them. Companies often use training and professional development as part of their talent retention strategies. While you’ll likely use a number of training methods including live trainers, Web-based training, and training videos, you can also deliver some training using international conference calls.

For example, you could hold a live session led by a motivational speaker using global conferencing. All participants, including the speaker, would join the conference by calling an access number and entering the conference’s PIN code. Depending on your preferences and how you structure the call, the speaker could deliver the training with all other lines muted or he or she could open the lines so that participants could ask questions as needed.

Since the speaker can call in from virtually anywhere in the world, you may be able to negotiate a reduced fee. After all, the speaker will not need to travel to your office or incur related expenses. Again (unless your contract with the speaker forbids it), you can record the global conference call, allowing future employees to benefit from the training.

Talent Evaluation

Nurturing and evaluating talent are also important. Whether several managers from various countries need to provide feedback during the evaluation process or a key team member is overseas on business, global conferencing allows everyone involved to contribute to the conversation no matter where in the world they may be at the time. International conference calls are easy to schedule both in advance or as needed. Plus, there’s no special equipment needed to collaborate.

International Talent Outreach

Many companies take a long term approach to talent development by sponsoring schools or educational programs. Whether your company wants to ensure that today’s students have the skills you expect tomorrow’s workers to need or want to help a struggling nation improve its future, international conference calls can help you coordinate your efforts. You can use global conferencing to coordinate local seminars as well as a means of delivering educational content.

With a wide, diverse, and global talent pool, talent management professionals need a convenient communications method to attract, hire, train, and retain a talented workforce. Global conferencing is one such method. Not only is it affordable on its own, it can help to reduce hiring and training costs.

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