Tasked with hosting an international conference call? It’s not as easy to host international conference calls as it is to do so domestically for several reasons. First, you have time zone and language differences to contend with. Second, different countries have different dialing conventions and international calling costs. And third, if you’re trying to do it with your office conference phone, it may not be able to handle a large volume of conference call participants.
Here’s how to host international conference calls with ease:
In addition to the normal method of accessing a conference via phone, one very convenient free optional feature customers enjoy is to use the Connect App. Essentially this is another option to access a conference call using a web-enabled device.
The Connect App work from smartphones and PC’s or Mac desktops.
Connect tools let users quickly schedule, start/join and manage their audio conferences and Web Meetings.
These tools provide an option to have the bridge call the user instead of having to dial an access number, enter a passcode or chairperson PIN, saving time joining a call and avoiding incorrectly entered numbers for the Toll-Free, access code or PIN.
These Connect tools also provide the same functionality to participants when the meeting is scheduled using the free Calendar Tool. If you are also using Web Meeting, meetings can easily be started or joined from the same invitation/link.
1. Use a world time zone map or calculator to determine the best time for the majority of your call’s participants. It’s not always possible for all participants to attend your live call during local business hours. However, you may be able to find a time that works well for most attendees.
2. Choose a conference call service provider that specializes in helping businesses host international conference calls. Ideally, the provider you choose will support all of the countries involved as well as offer affordable rates. Keep in mind that some countries have higher international calling costs than others. To contain these costs, consider using the service provider’s “dial out” feature. By dialing participants directly, you will get a much lower per minute rate. Dial out can usually be pre-programmed so that those calls will be placed automatically by the conference calling system.
3. Choose local or toll-free numbers for your participants’ countries. One of the biggest challenges you will encounter when you host international conference calls involves providing access to the conference room. This is because each county has its own unique calling conventions. A toll-free number in the United States, for example, doesn’t work in Italy. The trick is to provide callers with either local or toll-free numbers that work in their respective countries. These numbers will then connect to the global conference call.
4. Record the call. When you host international conference calls, there’s usually an option to record the call. By all means, do so. You never know when you might want to listen to it again or share it with others. For example, you may want to use the recording for training purposes or have the call transcribed and translated. Participants who were unable to attend the call in real time could listen to the call after the fact. Recordings are also helpful for those who speak a different language as a first language. By providing a recording of the call, they can go back and listen to sections that they had a hard time keeping up with originally.
When you host international conference calls, many challenges can be overcome by choosing a global conference call service provider that specializes in overseas teleconferencing.