Calls that connect you globally

The combination of technology, low costs, ease of use, and quality has contributed to doing business internationally a reality.

Calls that connect you globallyBusinesses are connected like never before thanks to communications innovations such as  global conference calling and virtual phone number technology. Not only is this real and happening, costs are remarkably low.

Now, people can communicate with others around the world while keeping travel to a minimum and without huge phone bills by using global conference calls and virtual numbers for quickly creating a presence in another country.

Best of all, line quality has kept up with the technologies. The combination of technology, low costs, ease of use, and quality has contributed to doing business internationally a reality. While email and traditional long distance phone calls have their place with international collaboration, virtual numbers and group overseas calls have become essential.

Rather than connecting two individuals from opposite ends of the earth, a global conference call brings together an entire international dispersed team. Global Conference calls allow for cost-effective group communications and interactions. Because everyone can speak to one another and hear and understand voice inflection and tone, communication is far more effective than exchanging group email messages.

Overseas Call forwarding is an amazing way to set up shop in the communities that you want to serve, either locally or internationally, without having to go through the hassles and the expense of setting up a physical location.

View details about global conferencing here

and international virtual numbers here

Canada conference calling is more affordable than you may realize

If the call is toll free, the attendees won’t incur any local phone company long distance fees.

Global Business Canada

How to make a Conference from Canada?

Hosting a conference call from Canada isn’t overly complicated, especially if you go with a telecommunications provider that specializes in providing Canadians with robust, yet affordable, toll free conference calling services.

Toll Free Conference Call Rate, If you are conducting a conference call with people who are in other parts of the country you may want to consider a toll free rate. You will usually pay a small extra fee of a couple cents (per minute) to allow people to call in on a toll free number.  For instance, rates for a Canada and US joint conference call are as follows:

Canada or US Conference Call Rates

  2.9¢ minute – Canada Local Access
  3.9¢ minute – Canada Toll Free
 
  1.7¢ minute – U.S. Local Access
  2.9¢ minute – U.S. Toll Free

You may want to use Canada conference call services for personal reasons. Before you look for a service provider, take note of your requirements first. Find out how often you need to perform conference calling, how many people will usually participate, how long will your average calls be and how you want to control the progress of conference calls.

If you’re a participant in a conference call from Canada, your involvement in the call is relatively simple. Depending on how the call is set up, you’ll either be assigned a toll free or non-toll free Canadian phone number that you’ll dial as well an access code.

Simply dial in a minute or two before the teleconference’s scheduled time and participate in the discussion. If the call is toll free, the attendees won’t incur any phone company long distance fees.

Collaborate from Canada with audio conference call meetings

Have conference call participants in other countries?

Get global international conferencing access with the Expanded Plan

Conference Calls Hosting

In addition to the normal method of accessing a conference via a phone, one very convenient free optional feature customers enjoy is to use a Connect App. Essentially this is another option to access a conference call using a web enabled device.

How to Host International Conference CallsTasked with hosting an international conference call? It’s not as easy to host international conference calls as it is to do so domestically for several reasons. First, you have time zone and language differences to contend with. Second, different countries have different dialing conventions and international calling costs. And third,  if you’re trying to do it with your office conference phone, it may not be able to handle a large volume of conference call participants.

Here’s how to host international conference calls with ease:

In addition to the normal method of accessing a conference via phone, one very convenient free optional feature customers enjoy is to use the Connect App.  Essentially this is another option to access a conference call using a web-enabled device.

The Connect App work from smartphones and PC’s or Mac desktops.

Connect tools let users quickly schedule, start/join and manage their audio conferences and Web Meetings.

These tools provide an option to have the bridge call the user instead of having to dial an access number, enter a passcode or chairperson PIN, saving time joining a call and avoiding incorrectly entered numbers for the Toll-Free, access code or PIN.

These Connect tools also provide the same functionality to participants when the meeting is scheduled using the free Calendar Tool.   If you are also using Web Meeting, meetings can easily be started or joined from the same invitation/link.

1. Use a world time zone map or calculator to determine the best time for the majority of your call’s participants. It’s not always possible for all participants to attend your live call during local business hours. However, you may be able to find a time that works well for most attendees.

2. Choose a conference call service provider that specializes in helping businesses host international conference calls. Ideally, the provider you choose will support all of the countries involved as well as offer affordable rates. Keep in mind that some countries have higher international calling costs than others. To contain these costs, consider using the service provider’s “dial out” feature. By dialing participants directly, you will get a much lower per minute rate. Dial out can usually be pre-programmed so that those calls will be placed automatically by the conference calling system.

3. Choose local or toll-free numbers for your participants’ countries. One of the biggest challenges you will encounter when you host international conference calls involves providing access to the conference room. This is because each county has its own unique calling conventions. A toll-free number in the United States, for example, doesn’t work in Italy. The trick is to provide callers with either local or toll-free numbers that work in their respective countries. These numbers will then connect to the global conference call.

4. Record the call. When you host international conference calls, there’s usually an option to record the call. By all means, do so. You never know when you might want to listen to it again or share it with others. For example, you may want to use the recording for training purposes or have the call transcribed and translated. Participants who were unable to attend the call in real time could listen to the call after the fact. Recordings are also helpful for those who speak a different language as a first language. By providing a recording of the call, they can go back and listen to sections that they had a hard time keeping up with originally.

When you host international conference calls, many challenges can be overcome by choosing a global conference call service provider that specializes in overseas teleconferencing.

Learn more about hosting international conference calls here

View details about Conference Calling here

How to Edit Audio from an Overseas Conference Call

If you used an agenda to conduct your overseas conference call, use it to help you decide which agenda item discussions are worth sharing and which ones need to be held in the strictest confidence.

edit audio recording

So, you’ve held an overseas conference call and made an MP3 recording of it, now what?

You could simply upload it to your intranet and share it with participants and employees. If your overseas conference call was relatively short, that may be the way to go.

Audio recording

If it went on for several hours, you may want to edit the audio recording. After all, few people will be willing to sit through several hours of audio content no matter how compelling the content may be.

Here’s what you need to know about editing an MP3 recording.

Plan Your Edits

Start by planning your edits. If you used an agenda to conduct your overseas conference call, use it to help you decide which agenda item discussions are worth sharing and which ones need to be held in the strictest confidence.

With the agenda in front of you, listen to the recording of your overseas conference call and jot down the start and stop times of each agenda item in hours, minutes, and seconds.

What you are doing right now is called a “paper edit.” Getting organized on paper will save you a great deal of time and frustration once you being editing the audio.

While you’re at it, decide if you will make one long edited audio file or break it up into individual audio files. Let’s say you conducted a two hour overseas conference call with the following components:

  • A motivational component
  • An analysis of consumer behaviors in Brazil
  • An analysis of consumer behaviors in Canada
  • An analysis of consumer behaviors in Switzerland
  • Guidelines for using social media
  • Questions and answers about the company’s upcoming expansion into South America

In this example, it may make sense to create individual recordings for each topic and allow your team to choose the most relevant ones to their job roles and regional interests. By splitting the contents of your overseas conference call into individual recordings, the information will be much easier to digest and potentially repurpose.

For example, once split up, you could later send a link to your social media guidelines recording to new hires or team members who will be responsible for using social media. Instead of having to listen to a motivational speech and several analyses of consumer behaviors, your team members can quickly hear what you need them to hear.

Determine How to Distribute the Edited Recordings

Next, figure out how you will be distributing the edited recordings of your overseas conference call as this may dictate the final format (and thus, the editing tool you may need to use). Options include:

  • Uploading your recordings to your intranet, website, a file sharing service such as Dropbox, a podcasting service, or your corporate repository
  • Sending recordings via email
  • Burning the recording to CD

Choose an Audio Editing Tool

Finally, you’ve completed the paper edit, decided on creating either a single edited recording or a series of shorter ones, and know exactly how you will distribute the finished recordings.

Now it’s time to start editing, but first, you’ll need an audio editing tool. A number of audio editing tools are readily available, many of which are free. Below are a few recommendations:

  • Audacity – Free, open source, and wildly popular, Audacity can import and export many audio formats including MP3, WAV, OGG, and AIFF. It’s loaded with features and is compatible with most operating systems.
  • TuneKitten Audio Editor – This Javascript-based app is very basic and designed primarily for cutting audio.
  • MP3 Cutter – With minimal features, creating short audio files from larger files is a simple matter of importing your MP3 recording, choosing the start and end positions, and clicking the “save” button.

Editing an overseas conference call can help ensure that the rest of your team actually hears your message. With a little planning and an audio cutter, you can create and distribute short snippets of your overseas conference calls.

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Repurposing Your International Conference Calls

You never know when a valuable discussion will arise on international conference calls. Be prepared by recording them.

Holding international conference calls is a fantastic way to interact with participants around the globe in real time. Not only can you connect using a group audio conference, you can also get more mileage out of your calls by repurposing them.Repurposing Your International Conference Calls

Ideas for repurposing group audio conference calls include:

• Distributing a full or partial recording to participants – Depending on the nature of the call, you might even charge for access to the recordings.

• Use audio clips in PowerPoint presentations – Did an important discussion take place that’s relevant to your next presentation? A short excerpt of that discussion could be a powerful soundtrack to your slides.

• Use audio clips in blog posts or podcasts – Your subscribers may enjoy a taste of the audio conference either in blog or podcast form. Use short excerpts as a teaser to download the full MP3 recording.

• Create an article around a discussion – Whether you interviewed an industry leader or discussed the pros and cons of adopting a new technology, you may have fodder for an in-depth article. Instead of starting completely from scratch, get out the transcript and build an article around the most engaging part of the discussion.

• Extract audio or text-based testimonials – If your international conference calls involve product feedback or training, participants may have some wonderful things to say about your products and services. The recording could be filled with potential testimonials. Extract a few choice testimonials, contact the original speakers, and ask if they’d mind if you used their comments as a testimonial on your website or marketing materials. Many will be more than willing to allow you to do so, and they’ll be relieved that they don’t have to do anything to make it happen.

Below are a few ways to get the most out of your international conference calls.

1. Record your international conference calls. Most international conference call service providers include an audio recording feature. Make sure to announce to the group that the call is being recorded. You may need to obtain permission from other speakers to reuse their talks. For example, if you intend to create an audio CD of a tele-seminar and you’ve invited a prominent industry leader to deliver the keynote, make sure that your intentions are clear and that you have the speaker’s permission to use the recording in any manner you see fit.

2. Have the recording transcribed into text. While editing an MP3 recording and packaging it as an informational product is easy enough, you may also want to have the discussion transcribed into text. Transcriptions add value to those who prefer to read and skim through content instead of listening to a lengthy discussion. Some people will listen but later refer to your transcript as a refresher. In addition, once you have the transcript, you have the building blocks in place for other text-based pieces. For example, with a little editing, sections of your international conference calls could become blog posts, special reports, or even eBook chapters.

3. Determine what can be shared and with whom. Obviously, if the call is intended for internal company use only or contains confidential information, you shouldn’t make it available to the general public. On the other hand, if you use international conference calls to educate, inform, or train customers and business prospects, then it may make sense to repurpose some of that content with other customers and business prospects. Use both the MP3 recording and the transcript to highlight key areas of the call that you may want to use later. Write down the location of the desired audio in hours, minutes, and seconds so that you can easily find it later.

4. Start reusing the content of your international conference calls. Once you’ve decided what to share and with whom, it’s time to start sharing (again, assuming you have permission and the use is appropriate).

You never know when a valuable discussion will arise on international conference calls. Be prepared by recording them.

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Using TextExpander with Team International Conference Calls

For example, you could create a participant or team list containing the names, phone numbers, countries, and time zones of each international team member.

Using TextExpander with Team International Conference CallsHolding team international conference calls on a regular basis is a great way to help your team succeed. However, there’s a lot of repetitive data entry involved. TextExpander is a nifty tool that you can use to make planning and conducting your team international conference calls that much easier.

What is TextExpander?

TextExpander is a utility for Macintosh computers, iPads, and iPhones (similar utilities are available for Windows) that allows you to create “snippets” of text and associate them with shortcuts.

For example, you could create a snippet containing your name, title, company name, phone number, email address, and social media profile links. Instead of typing this information manually, simply type the shortcut (such as %contact) and let TextExpander fill the information in for you.

Using TextExpander to plan your team international conference calls can save you a lot of time and ensure that you do not miss anything. Use the tips below to get started using TextExpander with team international conference calls. The more comfortable you become using it, the more uses you’ll find!

Using TextExpander to Plan Your Calls

Start by creating a snippet to store pertinent details about your team international conference calls. For example, you could create a participant or team list containing the names, phone numbers, countries, and time zones of each international team member. Use an easy to use shortcut such as %team. When planning your next call, simply type in %team and your entire list of participants will be listed.

Creating an Agenda for Your Team International Conference Calls

Each team international conference call should have its own unique agenda. However, a consistent format and a fill-in-the-blanks template can certainly help. Create a text snippet as a blank template for your team international conference calls’ agendas.

Depending on how comfortable you are using TextExpander, you can even include snippets within snippets. For example, you could include your team list (%team) within the agenda snippet as well as use today’s date as the agenda creation date.

If you’re an advanced TextExpander user, consider using “fill-in” fields to create a basic form that prompts you to enter your agenda items.

For example, you could create a snippet containing the following code:

Conference Call Date: %filltext:name=Conference Call Date% Time: %filltext:name=Conference Call Time%

AGENDA
%filltext:name=Item 1:default=Start Time% – ITEM 1: Speaker: %fillpopup:name=Speaker:Bob:Sandra:default=Allison:Ravi:Yvonne% %fillarea:name=Item 1%

%filltext:name=ITEM 2:default=Start Time% – ITEM 2: %fillpopup:name=Speaker:Bob:Sandra:default=Allison:Ravi:Yvonne% %fillarea:name=Item 2:default=Item 2%

…to produce a fill-in-the-blank box like this:

text expander

(Don’t worry, TextExpander contains easy-to-use tools to create the code.)

After filling in the blanks, your text might look something like this:

Conference Call Date: August 4, 2014
Time: 10:00 AM GMT

AGENDA

10:00 AM – ITEM 1:
Speaker: Allison
Introductory remarks. Discuss the upcoming back-to-school season.

10:05 – ITEM 2:
Speaker: Ravi
Discuss Brazilian strategy and the status of the social media marketing campaign.

Once set up, you’ll have an easily accessible template to reuse over and over.

Creating Snippets for Your International Conference Call Service

With each team international conference call, you’ll need to inform your team of the call’s details. TextExpander can come to the rescue once again. Create a snippet containing basic conference call details such as: international conference call access number, PIN code, and any other stock instructions for participating in the call.

Another idea is to create another snippet containing the various international access phone numbers by country. When you need to inform your international participants of the appropriate access number, this information will be just a shortcut away.

Again, if you’re an advanced user, consider using fill-in fields where you have all the basics in place and then fill in the upcoming call’s unique details using a form. This is a great way to quickly fire off an email containing all of the pertinent details.

Creating Meeting Notes for Your Team International Conference Calls

During the call, you’ll want to take notes. Create a meeting notes snippet and be ready at a moment’s notice to start jotting down action items, questions, and more.

Using TextExpander to plan your team’s international collaboration by phone is an efficient way to write agendas, invite team members to team international conference calls, and take notes during the call.

aitelephone.com is not affiliated in any way with TextExpanded software and mentions it only as a possible assist to customers.

Team international conference calls

Making the Most of Team International Conference Calls

Should a crisis arise or a team member need immediate feedback from other members, it’s easy to initiate an overseas conference call.

Team Conference Phone MeetingIs your team scattered across the globe? While online communications tools allow for global collaboration, they are no substitute for team international conference calls.

After all, the ability to hear voice tone, inflection, and other verbal cues is lost in email, message threads, and social media. Not only that, team international conference calls take place in real time which allows your team to interact quickly and {tooltip}efficiently{end-texte}Predictably reliable international connections and audio quality{end-tooltip}.

At the same time, team international conference calls can be difficult to coordinate due to time zone differences. Depending on the number of participants and the countries involved, costs can also become a concern. Thus, you’ll want to make the most of team international conference calls. Use the tips below to plan an efficient group conference call.

1 Use a pay-as-you-go, no-contract international conference call service with low per minute rates for the countries involved. Pay-as-you-go plans are ideal for teams that may use the service irregularly.

With a pay-as-you-go plan, there are no monthly fees or minimum usage requirements. If you do not use the service one month, you don’t pay for it. If you have a busy month with multiple team international conference calls, you simply pay for the number of minutes per participant used. When the project ends and the team breaks up, you can stop using the international conference call service without incurring an early termination penalty.

2 Allow team members to host international conference calls on the fly. With a reservation-less scheduling system, your team can hold team international conference calls as needed. Should a crisis arise or a team member need immediate feedback from other members, it’s easy to initiate an overseas conference call.

3 Allow team members to take turns being the moderator of team international conference calls. By rotating duties, each team member has the opportunity to determine the best time for the call, schedule the call, create the agenda, lead the call, moderate questions and answers, and follow up with recordings and notes.

With shared duties, no single team member becomes overburdened with teleconferencing responsibilities. At the same time, each team member learns what’s involved and will be more likely to become a better participant as a result.

4 Encourage team members to follow a similar format for each group conference call. Using a standard format breeds familiarity and makes planning easier. Create a basic template for your calls’ agendas. Your team moderator will simply need to fill in the blanks and distribute the agenda and call details to participants prior to the call.

5 Encourage team members to stick to a strict time limit. Not only will this keep your team international conference calls within budget, it will also keep each call on track. Once the call begins, the moderator will be responsible for ensuring that each agenda item is covered within its allotted time.

6 Suggest the use of MP3 recordings. Recording each team international conference call is a simple matter of clicking a button. Doing so ensures that team members can go back and listen to the call later or share the call with business partners, new team members, or members who were unable to attend the call live.

Help your team communicate in real time with team international conference calls. With a pay-as-you-go global conference calling plan and the tips listed above, your team can make the most of their time together in a group audio conference.

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International Collaboration by Phone

For example, Americans would dial a toll-free number for USA while Australians and Chinese callers would dial Australian and Chinese toll free phone numbers.

International Collaboration by PhoneIf you have a team scattered around the world, international collaboration by phone is essential to your team’s success.

Though newer technologies such as email and online collaboration tools have emerged, they haven’t completely replaced international collaboration by phone — nor should they. In fact, these technologies can work together.

For example, email and online file sharing tools are fantastic for sharing files or quickly leaving a message despite time zone differences. They’re less attractive, however, for brainstorming, discussing complex topics, and communicating important missives.

In addition, email discussions can take days, if not weeks, to move forward. When real-time dialogues need to occur, international collaboration by phone is the way to go.

Benefits of International Collaboration by Phone

International collaboration by phone allows team members to discuss projects, brainstorm ideas, clarify instructions, and much more in real time. With a phone call, misunderstandings can be avoided.

For example, verbal cues, such as voice inflection or tone, are absent in email and online discussion boards yet readily available in phone conversations. At the same time, international collaboration by phone is incredibly efficient. The conversation takes place, questions are answered, tasks assigned, and the next meeting scheduled.

Considerations When Collaborating Internationally

First, you’ll need a means for international team members to connect on the phone. We recommend using an international conference call service. With such a service, you can issue country-specific local or toll free phone numbers for participants to dial into the conference room.

For example, Americans would dial a toll-free number for USA while Australians and Chinese callers would dial Australian and Chinese toll free phone numbers. All would be connected to the same conference room regardless of the number they dialed to get in.

Next, you’ll want to schedule a convenient time for international collaboration by phone. This isn’t always possible when participants live around the globe. However, if your team regularly collaborates by phone, you can rotate conference call times and let each team member serve as the “host.”

Call quality is another major consideration. Interference, dropouts, static, tinny sound quality, and delays are unacceptable. Look for an international conference call service that uses a global PSTN network for the best sound quality possible.

Another consideration involves international conference calling costs. International collaboration by phone is a cost-effective choice, but it does incur costs. You can contain these costs by choosing a pay-as-you conference calling plan with no minimum usage requirements or monthly fees.

Another way to contain costs is to use the service’s moderator dial out feature to dial participants directly. This is especially useful when some participants live in countries with high international calling rates. By using the dial out feature, the call will be billed at the much lower dial out rate.

Your team should know when it makes the most sense to use each international collaboration tool available. Consider issuing guidelines describing which collaboration tool to use under which circumstances.

International collaboration by phone is a straightforward and affordable choice for real-time communications. A number of cost-effective international conference calling plans are available including pay-as-you-go plans with no monthly fees, long term contracts, or minimum usage requirements.

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Best Rates for International Conference Calls regardless of Attendee Location

Using the dial-out feature also can reduce the cost of your call, you’ll also have fewer absentees and be able to call participants on demand without waiting for them to dial-in.

Best Rates for International Conference CallsWant to reduce the cost of your international conference calls? If your international conference call service provider charges you per participant per minute, the best way to reduce your costs is to use the lower dial-out rates.

Why use the dial-out feature on a Global Conference Call?

There are two basic ways to connect international participants to a global conference call:

Let the participants dial in or use the leader dial out feature. International conference call services that support dial-out tend to charge lower per minute rates for dial-out calls than for toll-free inbound calls from international countries.

For example, if a caller dials in from a high cost country with rates of 50 cents per minute, a ten minute call for that participant would cost $5.00. However, if rates for dial out were just 10 cents per minute, that same call would cost just 50 cents. The savings could be dramatic, especially if you have multiple callers from high cost countries.

The same is true of callers using mobile phones in some countries. Rates for mobile access could be significantly higher than expected. In many countries, mobile phones are more widely used than landlines as well.

Pay attention to the various per minute and mobile rates listed for the countries your participants will be calling from and consider using the free dial-out option. This simple step could reduce the cost of your global conference call dramatically.

In addition, some countries do not have toll free access numbers. If this is the case, your participants will either have to dial an international phone number to reach the teleconference — and they will be stuck with the international long distance charges associated with doing so. Using the dial-out feature solves this problem. The system enables the chairperson to dial their international phone number through the conferencing bridge.

Moderator Dial-Out

If you have a single participant in a high cost country, you could use the moderator dial-out feature to call that person directly at the time of the call or add a participant at any time during the call.

Using the dial-out feature also can reduce the cost of your call, you’ll also have fewer absentees and be able to call participants on demand without waiting for them to dial-in.

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Conducting Your First International Group Audio Conference

With an international teleconference, it’s often difficult to schedule a time accommodates everyone due to time zone differences.

Holding a group audio conference is a fantastic way to communicate with a geographically diverse team or group.

Group International Audio ConferenceNot only are group conference calls less expensive than meeting in person, they are much more convenient for everyone involved. If participants are located around the globe, you’ll appreciate the savings and convenience. However, holding international conference calls is a little different than holding domestic ones. Here’s what you need to know to make your first international group audio conference a success.

1. Start with an international conference call service provider. Since you’ll have participants calling from around the world, each will need a convenient method of reaching the conference. As you know, each country has its own dialing conventions. You want each participant to feel comfortable dialing your group audio conference. Working with a service provider who specializes in group international conferencing gives you access to local and toll free numbers for each of the countries involved.

2. Take advantage of “dial out” rates for high cost countries. Rates vary by country with some countries being dramatically more expensive per minute than others. For those with high costs, use the service provider’s “dial out” service to dial participants in those countries directly. You will almost always get a substantially lower rate per minute when you do this. In addition, you can preprogram these numbers so that the system automatically dials participants at the appointed time.

3. Familiarize yourself with moderator controls before the call. Invariably, someone on the call will leave his or her microphone unmuted, subjecting the entire group to distracting background noise. Fortunately, you can mute callers. Make sure you know how before the call begins.

4. Have an agenda. A group conference call is a cost effective alternative to other types of conferences. However, you will still be paying on a per minute, per participant basis in most cases. In order to ensure an efficient meeting, map out an agenda in advance and stick to it. Not only will this help you stick to your budget, your participants will appreciate a well-organized group conference call that respects their time.

5. Record your group audio conference call. With an international teleconference, it’s often difficult to schedule a time accommodates everyone due to time zone differences. However, if you record your call, you can later distribute the recording to those who were unable to attend in person.

Holding a group audio conference is relatively easy to set up and execute — if you choose the right international conference call service. Look for a provider that supports the countries involved, offers the best audio quality, and offers user-friendly calling features such as MP3 recording and automated dial out.

aitelephone.com does all of the above and more. With low calling rates, toll free support for over 100 countries, 24/7 operator assistance, and no contract, term requirement, or monthly fees, your next group audio conference is sure to be a resounding success!

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Global Conference Call Checklist

Planning a global conference call? Whether you’re hosting international conference calls with over 100 participants or just a handful, planning your call is the key to success. Use this global conference call checklist to ensure that nothing is left to chance.

           Determine the goal of the global conference call. A successful conference call is a focused conference call. Long before you schedule the conference, you should know exactly what you want to achieve. This will drive everything from who you invite to what’s on the agenda.

           Choose a reliable, high quality global conference call service provider. Next, you’ll need a means of conducting the teleconference. While you may have a conference room and a reasonably equipped phone system, global conference calls are tricky to pull off without a dedicated service. For starters, your phone system may be able to handle just a few callers at once.  Hence, many international companies choose to ‘outsource’ their global conferencing needs to a third party service that specializes in overseas conference calls.

In addition, international calling costs could deter some participants from calling in. With a global conference call service provider, participants can dial local or toll free phone numbers to reach the conference room. Make sure to choose a global conference call provider that offers the highest quality connections such as PSTN network connections rather than VoIP.

           Get familiar with the conference calling tools available to you. As the moderator of the call, you will be responsible for the behind-the-scenes technical details. For example, you may notice that there’s a lot of background noise coming from one participant’s phone line during the call. By familiarizing yourself with the tools in advance, you’ll know how to mute that caller’s line with minimal disruption to the conference.

           Create your participant list. Create a detailed list of the global conference call’s participants. Include name, position/department, phone number, and country. Evaluate this list against your goal for the call to make sure that you are inviting the right people.

           Evaluate possible times for your global conference call. Again, look at your list of participants. Which countries are involved? Which time zones have the most participants? Which times would be convenient for the majority of the group?

           Decide whether to provide local or toll free access. The goal of your call as well as its audience will play a role in whether to provide toll free access. For example, if the call is a sales presentation to international customers and prospects, then toll free access is a must.

On the other hand, if participants are from your branch offices, a local number may be just fine. Your global conference call service provider will provide you with the appropriate access numbers for participants around the globe. Make sure to choose a service provider that supports the countries involved.

           Decide whether you want to record the call. Most conference calling services include a way to record the overseas conference call. You can record the call for your own purposes or make the recording available to others after the fact. For example, if the conference call is a training call, future trainees can listen to the original call in the future.

           Identify participants who live in countries with the highest calling rates. Rates vary from country to country, with some countries being dramatically more expensive than others. If you have some participants in these high-cost countries, consider dialing them directly using the global conference call service’s dial out feature which usually has much lower costs. You may even be able to preprogram numbers and dial times.

           Create an agenda for the global conference call. Next, review your goals for the call and create a timed agenda. If others will be presenting, communicate with them and let them know how much time they’ve been allotted and the topic you’d like them to address.

           Recruit a co-moderator. It’s helpful to have a co-moderator during the global conference call. Your co-moderator can take notes, keep track of time, and help participants who may be having technical difficulties.

           Invite attendees. Next, it’s time to invite your participants. Your invitation should include all of the pertinent details such as the time and date of the call (expressed in local time), access numbers and PIN codes, goal of the call, agenda, and who to contact should they have any trouble (your co-moderator or the global conference call service provider’s 24/7 operator).

           Conduct the call. Finally, it’s time to conduct the global conference call. Having already done all of the above, you should be well prepared and ready for a successful teleconference.

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