Why US Businesses Make Canada Conference Calls and Vice Versa

Who’s to say everyone will be conveniently located in USA? Imagine a software company merger involving a firm in Seattle, Washington and Vancouver, British Columbia.

Merger acquisition conference callsSo, you’ve signed up for a US-Canada conference calling service.

Now what? While you may have initially signed up for a specific purpose, such as interacting with colleagues or partners across the border, there are many opportunities for group audio calls involving participants within your own country or across both countries.

Below are just a few ideas to get you started.

Traditional Business Conference Calls

Canada and US business professionals are accustomed to using conference calls as a routine part of business. When you have vendors, partners, contractors, customers, and other contacts with whom you’d like to speak in a group setting, a conference call is the perfect choice. When participants are from both USA and Canada, our conference calling service makes coordinating, managing, and participating in these traditional conference calls a simple matter.

Expanding Your Teleseminars to Canada

Many US consultants, coaches, trainers, and motivational speakers hold regular teleseminars using audio conferencing tools. However, why restrict your audience to the United States only? If it makes sense for your business, you could use our Canada toll free conference calling service to expand your teleseminars into Canada. It’s just as easy as holding a US conference call for you and for your audience members.

For example, those in the United States may join your conference calls by dialing a local or toll free number. Meanwhile, those in Canada will do the same, except their local numbers will be specific to Canadian cities instead of American ones. Cost variances are minimal and our rates for both countries are extremely competitive.

Informational Conference Calls

Do you need to relay information to a group of potential bidders in USA and Canada? Conference calls are one way to broadcast your RFQ information to a large group in a single session. Not only can you have as many as 150 participants from USA and Canada join you in an informational conference call, you could also record the conference and make the MP3 recording available for bidders to listen to at their leisure.

Business Mergers & Acquisitions

Entering into a merger or acquisition requires a great deal of communication between business owners, brokers, attorneys, M&A consultants, and other key players. Who’s to say everyone will be conveniently located in USA? Imagine a software company merger involving a firm in Seattle, Washington and Vancouver, British Columbia. Though geographically close, you’ll need a US – Canada conferencing solution to ensure that your group audio call is easy and convenient for all attendees to join.

Family Conference Calls

Do you have family members scattered across Canada and the United States? Whether planning a family reunion, coordinating the care of an elderly parent or grandparent, or simply enjoying one another’s company during the holidays, a US – Canada conference call can bring everyone together in a single phone call.

With our contract-free conferencing plans, you can host US – Canada conference calls as needed for any number of use cases. Since you pay only for the minutes used, you don’t need to worry about maximizing your plan — it’s already maximized based on how you use it. Sign up for an account today and begin interacting with your group based on your needs.

See Canada Call Conferencing details here

Using Conference Calls to Improve Customer Service and Get Things Done

customers won’t have to sit on hold, work their way through a phone tree, or re-tell their entire story to a new CSR

We’ve all encountered the blame game, and it’s frustrating because nothing seems to get accomplished. With multiple service providers or parties involved, the blame game becomes an exercise in frustration. They have an immediate out because the other party is involved and easy to blame.

And, here’s where the frustration sets in: they tell you to call the other party who tells you to call the other party.

Whether you’re a consumer, an internal customer, or a business manager who wants to improve customer service, conference calls can play an important role in stopping the blame game and getting things done.

How US and Canada Individuals Can Use Conference Calls to Solve Problems

As a consumer facing an issue that likely involves more than one party, you could use our pay-as-you-go conference calling plan to initiate your first phone call to the main party. As soon as the customer service representative tells you that you will need to call some other party, such as a hardware manufacturer, you can let them know that you will be doing just that — but by joining that person to the existing call.

Our USA and Canada conferencing plans make it easy to stay within the existing conference and then join a new person into it. You can use this same strategy within your organization when trying to get to the bottom of an issue.

By bringing everyone involved together into a group audio call, the blame game becomes much more difficult and you, the customer, should have a better customer service experience as a result.

How US and Canada Organizations Can Use Conference Calls to Improve Their Own Customer Service

Ideally, however, customers should not need to take matters into their own hands. If you want to improve customer service within your own organization, empowering your customer service team with USA and Canada conference calling services can help. As needed, they can schedule conference calls with all of the parties involved.

Instead of passing the blame to the other party, which may or may not be the case, your CSRs can stay involved to make sure that the customer ends up speaking to the correct person whether within your organization or externally. We provide local and toll free access numbers for locations across USA and Canada as well as allow the call’s moderator to manually join individuals to conference calls on demand.

For example, if a CSR determines that multiple parties need to be consulted in order to resolve the customer’s problem, he or she could ask the customer for about 5 to 10 minutes to gather the appropriate representatives from the various companies into a group audio call. The CSR could then ask for the customer’s call back number and manually join the customer into the conference call once all participants have joined.

With this approach, customers won’t have to sit on hold, work their way through a phone tree, or re-tell their entire story to a new CSR. Meanwhile, the customer’s problem can be worked through in a much more expedient manner.

Are you using USA or Canada conference calls to solve customer problems? Give our pay-as-you-go conference calling service a try today.

View details about using Canada & US conferencing here

Canada conference calling is more affordable than you may realize

If the call is toll free, the attendees won’t incur any local phone company long distance fees.

Global Business Canada

How to make a Conference from Canada?

Hosting a conference call from Canada isn’t overly complicated, especially if you go with a telecommunications provider that specializes in providing Canadians with robust, yet affordable, toll free conference calling services.

Toll Free Conference Call Rate, If you are conducting a conference call with people who are in other parts of the country you may want to consider a toll free rate. You will usually pay a small extra fee of a couple cents (per minute) to allow people to call in on a toll free number.  For instance, rates for a Canada and US joint conference call are as follows:

Canada or US Conference Call Rates

  2.9¢ minute – Canada Local Access
  3.9¢ minute – Canada Toll Free
 
  1.7¢ minute – U.S. Local Access
  2.9¢ minute – U.S. Toll Free

You may want to use Canada conference call services for personal reasons. Before you look for a service provider, take note of your requirements first. Find out how often you need to perform conference calling, how many people will usually participate, how long will your average calls be and how you want to control the progress of conference calls.

If you’re a participant in a conference call from Canada, your involvement in the call is relatively simple. Depending on how the call is set up, you’ll either be assigned a toll free or non-toll free Canadian phone number that you’ll dial as well an access code.

Simply dial in a minute or two before the teleconference’s scheduled time and participate in the discussion. If the call is toll free, the attendees won’t incur any phone company long distance fees.

Collaborate from Canada with audio conference call meetings

Have conference call participants in other countries?

Get global international conferencing access with the Expanded Plan