Communicating with Symbols and Codes

When you think of telecommunications today, what comes to mind? Fiberoptic lines? Satellites? Massive global networks? Those certainly help define modern telecommunications, but it’s not all high tech wizardry. In fact, mankind has long used low tech measures to communicate across distances with symbols and codes helping to make it possible despite the actual delivery mechanism. Below are a few examples of how we have communicated with symbols and codes over time.

Symbols and Communicating Ship to Ship

Symbols with colorful and with bold patterns, nautical flags represent much more than fanciful boat decor. They were, and still are, used to communicate from ship to ship and from ship to shore. Nautical flags are an international code system consisting of 26 square flags (one for each letter of the alphabet) along with 10 numbered pennants. Not only can nautical flags be used to spell out messages alphabetically, one-flag signals have specific internationally-understood meanings. For example, the ‘O’ flag, when flown alone, means “man overboard”; ‘V’ means assistance is needed; ‘W’ means medical assistance is needed; ‘J’ means the vessel is on fire and to stay back. Each letter, except for ‘R’, has a specific meaning.

Morse Code

As you likely know, Morse code was used to send messages over the telegraph. Each letter of the alphabet was assigned a set of dots or dashes which could be relayed by tapping the telegraph key to match. Dots required a quick tap while dashes were held slightly longer. For example, the term “save our ship” — or SOS — in Morse code translates to “… – – – …” (’s’ is three dots; ‘o’ is three dashes; and ’s’ once again is three dots). In addition to using Morse code over telegraphs, sailors used it with lamps to transmit their messages from ship to ship or from ship to shore.

As old-fashioned as Morse code may sound, it’s still in use today. In fact, the U.S. Navy has created a flashing light to text converter system (called the Flashing Light to Converter System) that converts text messages to Morse code, transmits them via a signal light, and then converts the Morse code back to text message. Now, sailors can simply enter a text message and transmit it via light signals to another ship, which can either translate the Morse code by hand or use its own Flashing Light to Converter System unit to read the actual text message.

Pager Codes

In the 1980s and 1990s when pagers were all the rage and before alphanumeric support became available, pager code was developed. Pager code used numbers that resembled letters (for example, the number 3 looks like a backwards E; thus, 3 = E). According to Urban Dictionary, page code is as follows:

A=6 B=8 C=0 D=0 E=3 F=7 G=9 H=4 I=1 J=7 K=15 L=7 M=177 N=17 O=0 P=9 Q=9 R=12 S=5 T=7 U=17(or 11) V=17(or 11) W=111 X=25 Y=4 Z=5.

17103 (Nice).

Symbols | From Emoticons to Emoji

Finally, let’s take a look at the ever-popular emoticon 🙂 and emoji 😀. Emoticons came first and were used to convey human emotion in icon form. They began to immerge in the early 1980s. Using just your keyboard, you can convey your feelings. For example, 😉 is an emoticon for winking while :-/ indicates skepticism or annoyance. In 1999, Japanese artist Shigetaka Kurita, a member of the “i-mode” development team for a cellphone carrier, designed an a set of 12-by-12-pixel images that could be selected and sent via the i-mode interface — and the emoji was born. Today, an estimated 92 percent of all people use emoji. In a way, we’ve come full circle to the early days of creating cave art to communicate.

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Symbols Sources:

https://www.urbandictionary.com/define.php?term=pager%20code

https://www.mysignalflags.com/pages/history-of-the-signal-flag

https://www.wired.com/story/guide-emoji/

https://www.engineering.com/DesignerEdge/DesignerEdgeArticles/ArticleID/15283/Why-the-Navy-Sees-Morse-Code-as-the-Future-of-Communication.aspx

https://www.history.com/topics/inventions/telegraph

https://www.britannica.com/topic/emoticon

https://en.wikipedia.org/wiki/List_of_emoticons

Web Conference Remote Workers

Our desktop web conferencing tool is ideal for human resources departments, enabling you to conduct interviews and onboard new remote employees with ease.

Web Conference Remote Workers

Web conference remote workers and hires has become more common thanks to technology that bridges distances while allowing real work to get done. Various tools make it possible to interact with job candidates without requiring expensive travel. For example, you can use video and audio conferencing tools to conduct interviews remotely, allowing you and the candidate to interact in real time. Video conferencing allows you to see one another face-to-face, emulating an in-person interview. It doesn’t end there. Let’s look at how you can use web conferencing to help your new hire get up to speed during the on boarding process.

How to Use Web Conferencing to Onboard a Remote Employee

Share and Explain New Hire Paperwork

As with any new employee, there are a lot of forms to fill out including tax forms, contracts, NDAs, insurance forms, and more. Using a web conferencing tool allows you to share these forms electronically as well as interact using video or audio conferencing. Not only can you share the forms with the remote worker, you can go over each one as needed. Since you’ll be connected in a web conference, you can answer any questions about the forms or benefits package immediately.

Depending on the amount of initial paperwork you have, you might deliver and explain the company policy manual during this session or schedule a second web conference to go over it. It’s not a bad idea to share the manual at the end of this web conference, give the employee time to read it and then meet again in a second conference to go over expectations and answer questions of the Web Conference Remote Workers.

Conduct an Orientation Session

Once the paperwork has been formalized, consider using a web conference for orientation. If you’ve recently hired several remote employees, this can be a group conference which both saves time and effort on your part while helping them to feel part of a larger team. With our web conferencing service, your remote employees can join from around the world using a standard web browser and Internet connection. During the conference, you can present a PowerPoint, play YouTube videos, demonstrate company software and more. Consider having supervisors or even the CEO join the session briefly to introduce themselves or share their stories and vision.

Introduce the New Hire to the Team

Whom will the remote worker be working with on a regular basis? Whom will he or she report directly to? Schedule a “get acquainted” web conference between these key individuals. Work with the supervisor beforehand to set an agenda and invite the appropriate team members to the conference. For example, in addition to sharing some background information about each team member, the supervisor may want to discuss the current project or first assignment. 

Web Conferencing Remote Workers to Conduct Training Sessions

Web conferences remote workers are ideal for training hires. Whether you use a specific type of software that needs to be taught or have a certain philosophy or proven sales process you want all team members to be well versed in, web conferencing is an excellent tool for training. You can even record and repurpose these sessions with just a click of the record button.

Provide Feedback

Just as you regularly conduct performance reviews with your on-premises team, the remote worker deserves the same courtesy. Fortunately, web conferencing can be used in this situation as well.

Our desktop web conferencing tool is ideal for human resources departments, enabling you to conduct interviews and onboard new remote employees with ease. We offer a free, 30-day trial and competitive monthly rates without a contract.

Try Video/Web Conferencing Free for 30 Days here

Before the iPhone, There was the iPhone Infogear

The so-called Internet appliance was first dreamed up by three engineers at National Semiconductor who had created a crude but working prototype.

Origins of Telecom: iPhone Infogear

Bob Ackerman [CC BY-SA 3.0 (https://creativecommons.org/licenses/by-sa/3.0)]

The Apple iPhone is legendary and it’s hard to imagine any other product bearing its name. However, long before the Apple iPhone, there was another iPhone — InfoGear’s iPhone (later the Cidco iPhone). The iPhone InfoGear was released in 1998. It looked like a traditional office telephone, but with a large touchscreen display and a slide-out keyboard. The InfoGear iPhone was billed as an “Internet appliance” that combined a telephone with web browsing, email, a speakerphone, and a digital answering machine.

The so-called Internet appliance was first dreamed up by three engineers at National Semiconductor who had created a crude but working prototype. A consultant, Robert Ackerman, stumbled upon their project during a tour of the engineering department and became enamored with it. He realized that what others were starting to predict for the future was right in front of him and began negotiations with National Semiconductor. As a result, InfoGear was born as a standalone entity.

One of the tenets of the early iPhone was simplicity. It had to be as easy to use as an ATM machine, so easy that anyone could understand and use it. In fact, its black and white touchscreen display featured large graphical icons representing email and the web, functioning much like the touchscreens found in ATMs of that era.

The InfoGear iPhone debuted at the 1998 Consumer Electronics Show, winning the Innovations ’98 award. That same year at Fall Internet World ’98, the iPhone won the Best of Show award for Outstanding Desktop Hardware Product.

Among the InfoGear iPhone’s innovations were:

  • Transcribed voicemail — Messages appeared as text on the screen. A touchscreen button allowed you to tap to return the call.
  • Integrated content — Content from People, Sports Illustrated, Money, and Time was available as were movie listings from Hollywood Online.
  • Maps — A Maps application was included with maps data.
  • Early cloud computing — Most of the processing was done on a remote server, long before “cloud computing” became mainstream.

The InfoGear iPhone wasn’t cheap. It cost $499 in 1998 plus required a $19.95 per month fee for Internet access.

The InfoGear iPhone was briefly branded the Cidco iPhone after a partnership between InfoGear and Cidco. In total, only about 100,000 InfoGear iPhone units were sold.

In 2000, Cisco Systems acquired InfoGear along with the iPhone trademark for $300 million in stock. Cisco rebranded a line of its Linksys VoIP phones with the iPhone name. By 2007, Apple had announced its iPhone to which Cisco responded with a lawsuit. A settlement was reached, with both companies allowed to use the iPhone name.

Today, the Apple iPhone is a huge international success. Where the InfoGear iPhone sold roughly 100,000 units during its entire existence, the Apple iPhone sold more than 46 million units in the fourth quarter of 2018 alone.

https://aitelephone.com

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Sources:

https://www.statista.com/statistics/263401/global-apple-iphone-sales-since-3rd-quarter-2007/

https://www.cultofmac.com/519065/apple-history-iphone-new-name/

https://en.wikipedia.org/wiki/Linksys_iPhone

Creative Commons Terms : https://creativecommons.org/licenses/by-sa/3.0/

Download here: https://en.wikipedia.org/wiki/Linksys_iPhone#/media/File:White_iPhone_1.jpeg

Global Virtual Number can Help Elderly Loved Ones

Global Virtual Numbers can Help Elderly Loved Ones Stay Connected No Matter Where in the World You Are

Cathedral of Santa Maria del Fiore, Firenze, Italy

The telephone is a comfortable, familiar tool that has been used for a lifetime. As adult children move away, it becomes a vital lifeline in keeping those relationships strong. However, the telephone often becomes more difficult for the elderly to manage as they age and cognitive function declines.

While they may be able to handle dialing a local phone number, international calls may be virtually impossible. Not only are they unfamiliar looking, they require the use of country codes and exit codes. In addition, concerns about the cost of making international long distance calls could be a tough mental barrier to overcome — even if the calls themselves are cheap or even toll-free. If you have an elderly loved one living in another country, using global virtual numbers could be the answer to these dilemmas.

For example, let’s say your mother lives in Firenze, Italy and you live in New York City. While you can call her easily enough, she wants the ability to do the same. However, to dial your phone number in New York, she must first dial Italy’s exit code (39) followed by USA’s country code (1) followed by the area code for your location in New York followed your seven-digit phone number. That’s 13 digits that she must dial correctly — and that’s before any calling card codes she might want to use to keep her costs as low as possible. Failing vision or cognitive decline makes something this extremely difficult.

With global virtual numbers, you could give your mother a local Firenze phone number to call. The familiar 055 regional code will immediately put her at ease as it’s a local phone number. There’s no need to use an international calling card or dial international country and exit codes. All she needs to do is make a local call, just as if you lived in the same neighborhood.

Global virtual numbers look and act local, but it actually forwards the call to your designated phone in New York City. For even greater peace of mind, you can change this designated number as needed so you’ll never miss a call from Mom when you’re away from home or on vacation. You could even set it up in such a way that various phones (such as your home phone, mobile phone, or office phone) ring in a sequence or a certain phone rings at a specific time of day.

Getting Italy global virtual numbers (or a virtual phone number for any other country in the world) is a great way to help your loved ones reach out to you without hassles or concerns. It’s also an affordable choice with low per minute rates and no contracts required.

Learn about virtual phone numbers here

Conference Call Agenda

How to Create an Effective International Conference Call Agenda

Conference Call Agenda

The most effective international conference calls result in attendees having a clear understanding of the topic they’ve just discussed and what they are expected to do next. This doesn’t usually happen by accident. It’s typically planned and detailed on the conference call agenda.

You probably know how to create a meeting agenda. The process is the same for conference calls. However, let’s dig a little deeper.

Who’s On the Call?

With an international conference call, everyone joins remotely from around the world. Since the meeting is audio based, participants have no sense of how large or small the group is let alone who else is participating or which countries they are in. Including a list of attendees, or for larger calls, countries, on the agenda itself is helpful in this regard. Likewise, you may want to include a brief introduction as your first agenda item.

Understanding the Different Types of Agenda Items

As you’re planning your agenda items, it’s helpful to understand their type (informational, advisory, problem solving, or a request for feedback/help). Each type has its own unique purpose and expectations.

  • Informational agenda items — An informational agenda item doesn’t require any back and forth between participants. These items have already been decided and are being relayed strictly as information. Informational agenda items don’t generally require a lot of time. If necessary, you can include written handouts after the conference call. For example, if you’re announcing a new companywide policy, you can briefly discuss the new policy and then send a PDF detailing it to your attendees after the call.
  • Advisory agenda items — In this case, you haven’t yet made a decision on a given item and would like input from attendees. There’s no need for a formal vote or to come to a decision during this discussion. Rather, you’re gathering information in order to make a decision later. Since you’ll likely encounter varying opinions and have a lot of back and forth as attendees share their thoughts, these agenda items tend to require some time allotted to them. It’s important for attendees to understand that the decision is the presenter’s to make.
  • Problem-solving agenda items — Oftentimes, problems need to be solved and group decisions are needed.  In these cases, the agenda item falls under the problem-solving umbrella. These agenda items are often the most complex and time-consuming as the group learns about the issues, works out any differences of opinion, and ultimately comes to a decision during the meeting. The moderator must work to ensure everyone’s concerns have been heard and addressed and that most everyone is comfortable with the decision. With an international audience, there could be additional considerations and cultural differences, so allow extra time to ensure that you understand the global perspective.
  • Request for help agenda items — Some groups have a standing agenda item called “request for help” where participants can ask for assistance. These are short, brief requests alerting others to contact that person to get more details and assist. For example, if a team member in Brazil requests help on translation marketing materials from English to Portuguese, this isn’t the time for everyone to chime in with their favorite translation service providers or ask which materials are in question. It’s a time for those who can help to take note of the request and plan on getting in touch afterward to assist.

As you build your conference call agenda, classify your items using these four types. This will help you allocate sufficient time as well as set expectations. You might even want to label each agenda item as such so your attendees have a better understanding of their role in the discussion.

Creating Action Items on the Conference Call Agenda

During the conference call, decisions will be made and next steps identified. It’s helpful to take note of these directly on your existing agenda and then summarize them at the end of the call so that everyone is clear on the outcome of the call and the actions they need to take.

Understanding your agenda items can help you to set expectations, which, in turn, can lead to more productive international conference calls.

Global Conference Call Access Countries

Audio Conference Call Handouts

How to Use Handouts During an International Audio Conference Call

Audio Conference Call Handouts

Preparing and distributing handouts prior to an international audio conference call adds a visual dimension to your group audio call. By including handouts, your participants can follow along as well as reference any materials you deem necessary. Distributing them in advance can help streamline the call as well since everyone should have the materials at their fingertips without having to wait for you to find and email them to the group. Below are a few ideas to help make the process as smooth as possible.

What to Include

Handouts can be anything you’d normally distribute at an in-person meeting including the agenda, reports, bulletins, reference materials, graphic designs, project documentation, proposals, estimates, or even a PowerPoint or video presentation. You’ll want to ensure that the files you prepare and send are in a universal format, such as PDF, so that everyone can easily open and view them. For international calls, it may be helpful to have multi-lingual versions of your materials available.

How to Distribute Your Audio Conference Handouts

If you intend to share a lot of handouts, consider creating a designated shared folder for your call in a file-sharing application such as Dropbox or Google Drive. Consider pre-pending the file names with a number that corresponds with your agenda items. For example, if agenda item one is “Australia export legislation,” then your materials related to that should have file names such as “1_export_rules” and 1_impact_analysis.” By using a numbering and naming scheme like this, you and your participants will more easily be able to open the appropriate documents at the appropriate time.

You’ll want to distribute your handouts before the global conference call, ideally at the time you send the invitation. You can also send them in a reminder just prior to the call.

Referencing Your Handouts

Refer to your documents in the same manner in which you named them. For example, when you’re discussing the legislation, you might ask participants to refer to the document labeled 1_export_rules rather than “the legislation document.” This makes it easier for everyone to find the file in the shared folder.

Your agenda should also note the handouts for each agenda item, making it easy for attendees to pull up the appropriate materials during the discussion.

After the international conference call, keep the MP3 recording and the handouts together in a folder dedicated to the call. This creates a neat historical record of the call for future reference as everything will be stored together and readily accessible.

Handouts fill the gaps in any meeting and are just as useful to participants of a global audio conference call as they are to participants of a live meeting. Though you’re located worlds apart, technology bridges the gap.

View global audio conference call details here

Global Conferencing Assignment of Roles

For international conference calls where two or more languages may be spoken, it might make sense to have an interpreter available.

How to Determine Who Does What During Global Conferencing

Global Conference Calling Assignment of Roles

As the account holder of an international conferencing service, you may think that the entire task of hosting and moderating a global conference calls falls squarely on your shoulders. While you may be the host, you don’t necessarily have to do all of the work. In fact, it’s a good practice to assign different roles to different people. Below are the most common roles required and how to select the right person for each.

  • Global Conferencing Leader or Moderator — The leader or moderator of the call is responsible for running the conference call. This involves everything from scheduling the call, developing the agenda, inviting participants, assigning roles, keeping the conversation on track, assigning action items and responsibilities, summarizing the meeting, and following up after the call. As the account holder, you’ll often be the leader by default. However, you may have colleagues who want to take the lead. We can set up company accounts where each person has their own global conferencing credentials to host and lead their own international conference calls.
  • Time Keeper — One of the best practices of any meeting is to manage the amount of time spent on each agenda item. Consider tasking an individual to set a timer and nudge you when it’s time to move to the next agenda item. This allows you to perform your leadership duties without having to keep your eye on the clock the entire time. Since your time keeper will jump in when time is up, you won’t accidentally run over time. Who should you pick? Ideally, someone who is physically located in your same office. That way, you can sit side-by-side during the conference call and he or she can communicate the time limits non-verbally. If that’s not possible, ask a co-worker, your assistant, or another trusted person on your staff to take on this role. 
  • Secretary or Recorder — Many meetings require a written record, and this is true of many international conference calls as well. Even if not required, it’s a great idea to have someone take detailed notes to document the audio conference. While everyone in attendance can certainly take their own notes, if you let them know that someone is taking a master set of notes that will be shared afterward, this frees your participants from having to take notes. They may be more engaged as a result. Who should you select as secretary? Ask one of your co-workers who is known for his or her organizational or note-taking skills. The secretary should be prepared to help prepare and distribute the agenda, record any decisions, action items, or conclusions, and distribute the notes afterward.
  • Global Conferencing Interpreter — For international conference calls where two or more languages may be spoken, it might make sense to have an interpreter available. If someone in your office is bilingual, ask them to be available to translate or clarify phrases as needed during the audio conference. If not, consider using an over-the-phone interpreting service.
  • Global Conference Call Participants — Everyone in your international conference call has a role. Those not assigned a specific role such as leader, time keeper or secretary automatically fall into the participant role. Participants should be prepared to contribute their ideas and insights to the meeting. Who should you invite as a participant? Think about the purpose of the call and its relevance to potential participants. If it’s relevant, then they’re probably a good candidate for participation. If not, the call could be perceived as a waste of their time. The more relevant the call’s purpose to your participants, the more likely they’ll be engaged, active participants.

Assigning these key roles to members of your team can help ensure a well organized international conference call.

Global Conferencing Service Details

Fax Forward Digital Faxes

Fax Forwarding Digital Faxes is one of the many free features included in our global call forwarding service.

Fax Forward Globally

Digital fax forwarding

Fax Forwarding Uses. When another business or customer wants to send you a fax, it’s tempting to say, “Can’t you just email me a PDF?” because of all the disadvantages listed above, but that shifts the burden to them. Fortunately, there’s a much better way that allows you to ditch the physical fax machine, dedicated phone line, and all of the associated hassles of faxing while still accommodating those who need to send you faxes: Fax forwarding.

Fax Forwarding Digital Faxes is one of the many free features included in our global call forwarding service. With this service, you can select a toll-free virtual phone number for your city, state, country — or any other country of the world, and use it to receive faxes. There’s no need for a fax machine, ribbons, ink, or paper because the faxes will be digitized and forwarded to your email inbox.

From the other party’s perspective, they simply place a document in their machine, dial your fax number, and hit the “send fax” button as usual. From your perspective, you receive a PDF via email. Now you can respond promptly from your desktop or mobile phone and there are no more worries about missed faxes.

Fax Forwarding Digital Faxes is ideal for global faxing:

  • Receiving orders or POs from overseas customers or suppliers
  • Receiving food orders at a take-out restaurant
  • Receiving health care orders
  • Receiving signed documents

Your forwarding number can do even more than just receive and forward faxes. You can also use it to receive voice calls from the originating country. For example, if you need to receive faxes from an overseas customer in Singapore, you’d want to order a global virtual forwarding number that’s local or toll-free Singapore and set up your email address to receive faxes. However, if you’d also like your customer in Singapore to have a convenient means of reaching you by phone, set up a “ring to” number (such as your office or mobile phone number) for voice calls. Now, your customer can reach you via phone without having to dial an international number. Your business will feel more local as a result.

Whether your business is established or just starting up, our contract-free virtual phone number services are an affordable choice that enhances communications.

Learn more about sending digital facsimile documents internationally

International Conferencing Activities

Spend some time examining a time zone map to determine a few optimal times for your global conference calls. Depending on how to spread out your team is, you may have to make a few compromises.

Setting Ground Rules for Timing International Conferencing Activities

International Conferencing Activities and video conferencing are outstanding communications methods for global teams. They allow everyone, regardless of location, to meet virtually. If your team members are located in the same time zone, or in relatively close time zones, impromptu and scheduled conference calls are as easy as domestic ones. However, the further apart they are, the more complicated it gets. Few people are willing to set their alarm clocks for 3:00 am in order to attend a work-related conference call. With that in mind, it’s helpful to set some ground rules. Below are a few tips to get started.

Determine Your Business’s Master Working Hours

This is helpful in general for businesses with satellite offices around the world. All branches should be aware of your main office’s working hours. If your main office is in Los Angeles, California, consider making Pacific time your official “home office” time. This doesn’t mean all branch offices will need to match their working hours to your home office time, but they should be aware of it.

For example, if your Tokyo office wants to hold an ad hoc global conference call at the end of day on a Monday at 4:00pm local time, that would actually be 11:00pm on a Sunday night home office time. A better choice would be to schedule the global conference call for Tuesday at 8:00am Tokyo time which would be 3:00pm Monday in Los Angeles.

Determine the Best Times for Most Conference Calls

Spend some time examining a time zone map to determine a few optimal times for your global conference calls. Depending on how spread out your team is, you may have to make a few compromises. Let’s use Los Angeles, Tokyo, and London as an example. If you plan on holding a global conference call during your home office hours of 9:00am to 5:00pm Pacific time, it will be the middle of the night in Tokyo and evening to midnight in London.

Some participants will need to join the call outside of their own local office hours. The most optimal time in this example would be 1:00 or 2:00pm Pacific time. Participants in Tokyo would need to join at 6:00 or 7:00am local time while those in London would join at 9:00 or 10:00pm local time. Though not ideal for your participants, it’s preferable to an international conference call during their normal sleeping hours.

Thus, for all-hands-on conference calls, you might establish 1:00 pm home office time as the ideal time for this type of conference call. For global conference calls between the home office and Tokyo, you might determine that 4:00 pm home office time is best. For international conference calls between LA and London, 8:30am Pacific time might be the best compromise.

Whatever you determine to be the optimal times for each office, create a master chart and share it with your team.

Consider the Proportion of Attendees in Each Time Zone

Finally, not all calls will require everyone’s attendance. If you’re the only person in Los Angeles who will be on a given conference call and everyone else is overseas, it might make more sense to schedule the call during your participants’ office hours. This may mean you’ll have to host an international conference call late at night or early in the morning, but you’ll be the only one who’s inconvenienced.

Read on about International Conferencing Activities

Mobile Radio Wireless History

Modern SMR systems offer both a traditional dispatch mode, which allows for walkie-talkie-like voice communications over the air between two or more units, and interconnected mode, which uses the public switched telephone network for a more mobile phone-like experience.

Mobile Radio Early Wireless

Before the cell phone, many commercial businesses relied on (and many still do) specialized mobile radio, or SMR, to communicate with service workers out in the field. While public agencies such as law enforcement agencies had access to mobile radios starting in the late 1920s, commercial licenses weren’t available until the SMR service was established by the FCC in 1979. This opened the door to businesses operating fleets to communicate with their drivers in real time.

Varias Personas [CC BY-SA 2.0 (https://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia Commons

Specialized mobile radio systems typically include a base station transmitter and antenna for the dispatch office along with mobile radio units for the field technicians. The mobile radio units could be car- or truck-mounted or handheld. In the early days of SMR, vehicle-mounted units were common. Typical use cases for SMR included dispatching taxis and tow trucks.

Modern SMR systems offer both a traditional dispatch mode, which allows for walkie-talkie-like voice communications over the air between two or more units, and interconnected mode, which uses the public switched telephone network for a more mobile phone-like experience. In dispatch mode, the entire fleet can hear these communications while interconnected mode allows for private conversations.

Motorola was a pioneer in the two-way radio era and a mainstay in police cruisers for decades before SMR was introduced to commercial businesses. Motorola improved upon SMR technology and developed MIRS (Motorola Integrated Radio System), which later became the Integrated Digital Enhanced Network (iDEN), a mobile telecom technology that blended cell phone technology with trunked radio service in 1991. Motorola’s improvements increased the number of users on a single part of the bandwidth dramatical compared to the standard, analog version of SMR.

A company called Fleet Call (at the time) used Motorola’s iDEN network to power its mobile devices, which were marketed to service-based companies such as pest control, mobile auto repair, plumbing, HVAC, cable TV, and uniform companies. Fleet Call’s devices looked and acted much like typical cellular phones of the early 1990s, but with a unique “push to talk” feature that instantly converted the phone into a two-way radio. By 1993, Fleet Call had changed its name to Nextel.

The push-to-talk feature differentiated Nextel phones from the rest of the pack and was seen as a marketing advantage. However, Nextel resisted including this feature on its phones initially but the FCC insisted since the iDEN network was licensed to use bandwidth reserved for dispatch use.

Nextel phones had several advantages in that era: they could be used as pagers, cell phones, and two-way radios depending on the business’s needs at any given time. For example, a dispatcher could send a short text message or alert to call the office at the next opportunity, which was similar to the most advanced pagers of the time. A dispatcher could also call an individual for a private phone conversation or use the push-to-talk function to get a quick status update.

Nextel was later acquired by Sprint in 2005. Sprint abandoned Nextel’s iDEN network in favor of its own CDMA network. In 2013, Sprint decommissioned the iDEN network and integrated the spectrum in the Sprint LTE network.

aitelephone.com

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Sources:

https://www.fcc.gov/wireless/bureau-divisions/broadband-division/specialized-mobile-radio-service-smr

https://ethw.org/Milestones:One-Way_Police_Radio_Communication,_1928

https://motherboard.vice.com/en_us/article/vb7vk4/roger-that-a-short-history-of-the-walkie-talkie

https://en.wikipedia.org/wiki/IDEN

http://www.company-histories.com/Motorola-Inc-Company-History.html

https://en.wikipedia.org/wiki/Nextel_Communications

Conferencing Tool

If you’re looking for a convenient, engaging way to get your team together, a virtual workshop is something to consider.

Holding Virtual Workshops with the help of a Conferencing Tool

Conferencing Tool Enables Workshops with an effective means of collectively building a team’s skills. Holding a workshop has a lot of benefits beyond the actual training including the opportunity to build stronger relationships with your team members. However, the logistics involved in gathering a group together for a workshop can be tricky, especially if your team is scattered geographically.

Conferencing Tools

From meeting room rentals and catering to flights and accommodations, costs can quickly grow, too. If travel is required, you may also experience a short-term productivity loss due to team members having to take time off to travel to the workshop. As wonderful as it is to get the team together in person, there’s another option: holding virtual workshops with our audio, video and web conferencing tool. Here are a few pointers.

Determine the format — Does the training require visuals or will an audio conference alone suffice? Video and web conferencing are ideal for holding a virtual workshop where video will play a key role. If you also intend to share files or give a PowerPoint presentation, your virtual workshop will need to be in a visual format. If you don’t need visuals, audio conferencing is an another way to go. Consider also the advantages and disadvantages of the different conferencing options.

With video and web conferencing, your attendees will need Internet access and a standard web browser to join. With audio conferencing, a standard phone connection is all that’s needed. If you have attendees from around the globe, our international conferencing plan makes joining your audio conference a simple matter of dialing a local or toll free number specific to each participant’s country.

Determine the size and scope of your virtual workshop — There’s a big difference between holding an audio conference call with 10 people and one with hundreds or even thousands on the call. For large events, contact us to learn more about our assisted event conferencing services. If you’re holding a video conference, how many people need to appear on screen via webcam?

Video conferencing is an excellent choice for smaller teams, enabling everyone to see and interact with one another. You may also want to have a series of individual presenters, passing the presenter’s role from one person to the next as your workshop progresses.

Prepare your materials — As with a live workshop, you’ll need to do a lot of planning and preparation beforehand. You may even want to pre-produce some of your presentations for live playback during the workshop. Having them done in advance relieves some of the stress of the day’s events.

Invite your team — Since the workshop is being held via audio, video or web conference, there’s no need for anyone to travel, which should increase attendance. If the workshop is for your own internal team, you could even make attendance mandatory.

Record your workshop sessions — Our conferencing tools make recording easy. Your recordings can be added to your learning management system, allowing your team to rewatch any session they might have missed or want to review at their leisure. Future team members can also benefit from your previous virtual workshops.

If you’re looking for a convenient, engaging way to get your team together, a virtual workshop is something to consider. Our affordable, contract-free audio, video, and web conferencing tool can help you make it happen.

View details about our conference tool services

Virtual Conference Room

Virtual Conference Room with Audio, Video and Web Conferencing

The rise of smartphones, tablets, Skype, and FaceTime have fundamentally changed how we work and communicate with one another. Just a few years ago, having a physical conference room was an absolute necessity for most businesses. Today, you may be wondering how you might put that space to better use. After all, a good portion of employees work remotely. Even when a business hosts a video or web conference to include remote team members, it’s not unusual for those huddled around the conference room table to log in on their laptops so they can take advantage of all the real-time collaboration features offered by desktop video conferencing in their virtual conference room.

Whether your office has a conference room or not, creating a virtual conference room with audio, video, and web conferencing capabilities could eliminate the need for a dedicated meeting space without having to compromise on human interactions. Here’s what you need to know.

  • It’s no longer necessary to invest in extensive audio / video hardware — For example, our desktop video conferencing solutions run in a standard web browser and utilize each participant’s onboard webcam and microphone.
  • Virtual conferencing is easy to use and packed with helpful features — Hosting or participating in a video or web conference is easy with our service. If you can navigate a basic website, you can easily manage a video conference. Features such as screen sharing, collaborative notes, recordings, chats, personal share space, pass-the-presenter, and a companion mobile app enhance the virtual conferencing experience. In fact, you’ll probably miss these tools the next time you’re in a regular in-person meeting.
  • Geographic boundaries are no longer obstacles to getting things done — Getting your entire team together in person has become increasingly impractical, especially when many work from home, in co-working spaces, in various branch offices, in the field, or in entirely different countries for that matter.  With a virtual conference room, location no longer factors into the equation. Everyone simply joins at the appointed time from wherever they happen to be. They can join using any type of device, too, including desktop computers, laptops, smartphones, or tablets.
  • Different types of conferencing services are available — It’s not always necessary to meet with webcams on or with screen-sharing enabled. In many cases, an audio conference is a desirable choice. We offer audio, video, and web conferencing, allowing you to build the right conferencing solution for your needs. Even better, each of our services is offered without a contract, which means you can add or remove services as your needs change. For example, if you’re working on a short-term contract with overseas vendors, you may need our international conferencing plan for a few months. Once that contract is up and you no longer need to communicate internationally, you could stop using the service without penalty. Likewise, you may want to host a series of web conferences after a product launch. Once you’ve completed the series and have posted the recordings on your website, you may want to take a break with that service. Again, since there’s no contract, you can start and stop the service as needed.

We offer a variety of virtual conferencing tools including international audio conferencing, video and web conferencing, special event conference calls, global virtual phone numbers, and more — all without a long-term commitment on your part, and all powered by modern, high quality telecommunications networks.

View Virtual Conference Room Services here

Pager History Origins of Telecom

Pager Use Over 100 Years

100 Years of the Pager

When was the last time you saw someone wearing a pager? Largely a relic of the past, a few professions still rely on pagers for alerts including surgeons, nuclear engineers, and emergency responders. While pagers had their heyday in the 1980s and 1990s, their use dates back much further into the 20th century. Here’s a brief history of the pager.

Pager of the 1920s

Pagers trace their roots to one-way radio, which first came into existence in the 1920s with the Detroit Police Department leading the way. Kenneth Cox, Walter Vogler, and Bernard Fitzgerald, all Detroit patrolmen and all amateur radio buffs began tinkering with radio sets they installed in a Model T police car. Cox later partnered with Robert L. Batts, an engineering student, to build a one-way radio receiver and antenna. In 1928, their one-way radio was installed and the Detroit Police Department began dispatching patrol cars by radio. Other police departments followed suit.

Pagers of the 1940s and 1950s

In 1949, Al Gross, who also invented the walkie talkie, cordless telephone, and CB radio, patented the first telephone pager device. It wasn’t called a pager just yet. The device was pocket-sized and included circuitry that responded selectively to specific signals. Gross showed his device to healthcare professionals at a medical convention in Philadelphia in 1949 but was met with skepticism. Most featured that the device would either update patients or interfere with their golf games! In 1950, Gross’s telephone paging system was implemented in New York’s Jewish hospital.

In 1959, the term “pager” was finally coined when Motorola entered the market with a personal radio communications device. This device was about half the size of a deck of playing cards.

Pagers of the 1960s and 1970s

Motorola’s 1964 PageBoy 1 was the first successful consumer pager. It alerted users with a tone.

Pagers of this era came to be known as “beepers” as that’s exactly what they did. They beeped you with an audible tone. A series of different tones meant that different meanings could be attached to the tone type. For example, a short beep might mean, “incoming ambulance” whereas a long tone might mean “call the dispatch desk.” Pagers during this time also had a limited range, making them useful in hospitals and buildings.

Voice pagers arrived, improving the practical use of pagers, albeit still within an onsite network. With voice pagers, instead of just an alert telling the user to call in to the dispatch desk for details, the pager relayed audible instructions such as “you’re needed in room 2.” Numeric pagers soon followed and were preferred over voice because they were more discreet. At this time, the displays were small and limited. Either the phone number the receiver should call would be displayed or an internal code for a predetermined action.

Pagers of the 1980s and 1990s

By the 1980s, wide area paging had arrived. This allowed pages to be transmitted via radio waves across wide distances — across cities, states, and the country. The popularity of pagers rose as a result. Businesses of all types recognized the value of pagers and equipped their field technicians and employees with pagers. Even drug dealers got into the act.

Alphanumeric pagers soon arrived, allowing dispatchers or pager callers to enter a text message. Now, instead of using internal codes, it was possible to send typed instructions. At this point, paging was still a one-way affair. The end user could receive the message but had to find a phone and make a call to respond in any way. In the late 1990s, two-way pagers appeared, enabling users to respond back directly from their pagers. Motorola’s Tango two-way pager could even receive email. In 1996, Research in Motion (BlackBerry)’s Inter@active Pager arrived complete with a QWERTY keyboard and graphical display.

The Death of Pagers

By 2001, paging manufacturers began exiting. It had become clear that new technologies were making pagers all but obsolete.

Sources:

https://electronics.howstuffworks.com/everyday-tech/who-still-uses-pagers.htm

https://blog.commontime.com/100-year-pager-history

https://ethw.org/Milestones:One-Way_Police_Radio_Communication,_1928https://lemelson.mit.edu/resources/al-gross

International Conference Calls Timing

How to End International Conference Calls on Time

International Conference Calls Timing

Conference calls, international or otherwise, often run longer than anticipated. When this happens, participants may leave before you’ve officially wrapped up the call due to other commitments. In addition to losing engagement, you may lose some credibility as the meeting’s leader. Conference calls and meetings that run long can be annoying, inconvenient, or even signal a lack of respect for others’ time. Participants may perceive you as being unorganized if you don’t focus on International Conference Calls Timing.

None of the above is what you want. It’s important to create and stick to a schedule so that your global conference calls are productive and engaging and respect International Conference Calls Timing.

In order to end international conference calls on time, you will need to:

  • Plan your conference call.  What is the call about? What is the desired outcome? What topics do you need to discuss? Will you field questions from attendees as you go or at the end? Plan out your conference call and allot a certain amount of time to each topic.
  • Allow time for the unexpected. Pad your times a little to allow for unexpected delays. For example, with international conference calls, English may be a second or third language. You may need to clarify some topics to ensure everyone understands their meaning.
  • Front-load your conference call. Start with the most urgent matters and end with those of lesser importance. If, despite your intentions, your meeting progresses slower than expected, you can still end it on time with confidence knowing that the most pressing matters have been addressed.
  • Include time for questions and answers at the end of the call. This also serves as padding. For example, if you’ve scheduled 10 minutes for questions and answers at the end of the call but are running five minutes behind schedule, you’ll still be able to field questions for five minutes and end on time.
  • Include time at the end of the call to detail the next actions. Summarizing what’s next is important in ensuring that everyone knows what’s expected of them. Take notes during the international conference call, writing and highlighting any action items. At the end of the call, go over these action items.
  • Start promptly on time. If your international conference call is scheduled to start at 10:00am, start it at 10:00am. You will always have latecomers, and that’s not your problem nor it is the problem of those who joined your call on time. If you wait five minutes to start your call, you’re automatically starting with a five-minute deficit which could cause your meeting to run long or prompt you to skimp on a topic in order to make up lost time.
  • Watch the clock or use a timer. Keep an eye on the clock in relation to your agenda. As the end time for a given topic draws near, wrap it up and move on to the next topic.
  • End the conference call early or on time. Best case, your call is productive and your timing estimates were spot on. Since you padded your agenda items, you may even finish early.
  • Your participants will likely be happy to have participated in a productive international conference call and thrilled to have extra time on their hands. Worst case, your call went slower than expected and you weren’t able to cover everything you wanted to cover in the allotted time. As you wrap up the call — on time — with your action steps, mention that you’ve tabled the remaining topics for your next meeting.
  • Since you prioritized the most urgent matters, this should be acceptable. Your participants will walk away with the most important information and be happy that the call ended on time.

Learn more about international conference calls here

International Conferencing

How to Use International Conferencing to Communicate with a Large Global Audience

International conferencing bridges distances, bringing a diverse group together in a group telephone call. Our global conference calling service uses advanced telecommunications networks for optimal sound quality. Our bridge enables individuals to access the conference using country-specific access numbers. With support for up to 250 participants, you can host large international conference calls with people from around the world. Below are a few tips to help ensure that your next global audio conference goes smoothly.

International Conferencing Benefits

International Conferencing Provides Global Access Numbers

When you activate your global conferencing account with us, we’ll send you a list of all global access numbers.

As you create your event and invite attendees, make sure to provide invitees with the list of local and toll-free options for their countries.

Your participants will appreciate being able to join your global call using a local phone number. Not only is it more convenient for them, having a local access dial-in number moves uncertainty surrounding the cost of the call, which should improve participation. Attendees join your call free of charge.

Encourage the use of our free Connect app — Imagine joining a global conference call with just a tap. Our Connect app lets you do just that, eliminating the need to enter access numbers and passcodes. It works worldwide from any web-enabled device including computers, smartphones, and tablets.

As the host of the call, you’ll have access to helpful moderator’s tools, but attendees can use the app as well to join your conference. They simply tap to join and will be automatically called by the system and joined into the conference call.

In addition to the added convenience and value, the app offers, when attendees use it to join a call, their participation is billed at our dial-out rate. This rate is much lower than most of the toll-free dial-in rates, which can reduce the overall cost of your global conference call.

Have a colleague help moderate the call — There’s a big difference between hosting global conference calls with a small group and one with up to 250 attendees.

Having a co-moderator allows the conference to continue while the co-moderator handles various administrative tasks such as time- and agenda-management, taking notes, keeping track of questions to answer at the end of the call, and so forth.

Your co-moderator could also monitor emails, phone calls, and other channels in case some participants reach out indicating that they need help joining the conference. If that’s the case, they could then use the dial-out function to join them into the conference in progress.

Make sure you and your co-moderator know how to use the various moderator features — A single unmuted phone line could wreak havoc over your global conference call. Knowing how to quickly find and shut it down is crucial in minimizing its potential for disruption. Ideally, your co-moderator will take care of this so that you can continue sharing your message.

We recommend having the online event viewer open during your global conference call. This tool will show you a list of all participants as well as the status of their lines. It’s very easy to identify and mute the line that is generating noise.

Use the “lecture” mode as appropriate — One of the best ways to minimize interruptions is by using the lecture mode during your presentation. Use * 5 to turn this mode on and off. When in lecture mode, the only line open is yours. Everyone else will be able to hear you, but their lines will be muted. Once you’re done presenting and want to open up the call to other speakers or for a questions and answers session, press * 5 to exit out of lecture mode.

Take advantage of our operator assistance if needed — If you need help at any point, our live operators are standing by to be of immediate assistance. Simply press * 0 to reach an operator during your global conference calls.

International Conferencing Service

Finally, consider our assisted International Conferencing with audio and video conferencing service. Our operators help before, during, and after your international conference calls, handling all kinds of behind-the-scenes tasks so that you can focus on your presentation. We can assist on calls with just a handful of attendees to the largest global conferences of all with thousands of attendees.

Contact us today to learn more.

Video Conferencing for Startups

How to Use Video Conferencing for Startups

Whether you’re bootstrapping a new business or have received a much-needed infusion of cash, running a startup requires a lot of networking with others. Video conferencing can play a role in this from collaborating with your partners to pitching your business plan to investors. Below are a few ideas on how to use video conferencing in your startup.

Video Conferencing For Startups

First, let’s look at some of the advantages of video conferencing.

  • Save on Office Space — Housing employees is expensive, even if you just have a few of them. What if everyone worked remotely? You’d save a lot of money on office space each month. Hundreds of companies exist that have adopted the virtual business model including Automattic, AgileBits, Buffer, Sticker Mule, and InVision (which has 700 employees). 
  • Get a Competitive Advantage — Video conferencing frees you from the bounds of geography. The best people to bring on board may not live in your city or be willing to relocate. By eliminating the office, you can hire from beyond your local talent pool. Plus, remote work is seen as a desirable perk, helping your business attract top-notch talent in a competitive hiring environment. With less overhead and better talent, your startup will have an advantage over your competitors.

So, what’s a typical day in the life of a virtual startup like?

  • Morning chats — How about starting each day with a quick video chat covering the day ahead. Keep it short, say 5 to 10 minutes max, and make it a routine. This gives everyone a chance to check in, stay informed, and get some face time. It’s also a good way to breed familiarity amongst a distributed team.
  • Regular staff meetings — You could hold both regularly scheduled staff meetings in a video conference as well as ad hoc meetings as needed. Your regular staff meetings will be longer than your morning chats and will go into greater depth as well.
  • Small group collaboration — Video conferencing enables you to connect in a face-to-face environment for real-time collaboration. Screen-sharing, file-sharing, and other features allow for a more immersive experience, much as if your team huddled around the same computer. Video conferencing is great for training, demonstrations, sharing, and brainstorming.
  • Interviews — Speaking of hiring talent from a global talent pool, what better way to conduct an interview than with a video conference? As a candidate rises to the top, consider having his or her future colleagues join the conference to introduce themselves. This is a good way to introduce new hires to your remote culture.
  • Touching base — In a regular office, you might stop and chat with your team members, casually getting to know them and finding out what ideas they might have or struggles they may be facing. You’ll need a virtual way to do something similar. Consider holding one-on-one video conferences with your team members periodically so you can get to know them and pick their brains. Just like your casual chats, these should be short and informal.
  • Pitches — It’s not always practical to meet in person, and you have the next best thing in the form of a video conferencing plan. It’s part of your competitive advantage, so why not use a video conference as part of your pitch to investors? They’ll be able to experience part of what makes your business tick while also enjoying the fact that they don’t have to travel to a meeting.
  • Investor relations — As your relationship with investors grows, you’ll want to stay in touch. Video conferencing is an excellent communications tool. Whether you need mentoring and advice or have an issue that needs their attention, setting up a quick video conference can bring everyone together no matter where in the world they may physically be.

Video conferencing is quickly becoming a must-have business communication and collaboration tool. It’s affordable and available on a contract-free basis.

Try it free for 30-days and experience the benefits of video conferencing today. No credit card required.

Hold International Conference Calls

How to Hold International Conference Calls Between USA and Southeast Asia

Business partnerships between companies located in the United States and international partners and suppliers in Southeast Asia have become commonplace. Communications methods including phone calls, international conference calls, email, Skype, and text messaging make it possible to collaborate with one another despite the huge geographical distance between regions. Hold International conference calls between USA and Southeast Asia are an affordable, convenient choice for any company doing business with companies in Indonesia, Vietnam, Thailand, Singapore, Malaysia, Philippines, Cambodia, Laos, Myanmar, Brunei, or Timor-Leste (East Timor).

Hong Kong at Night

Here’s what you need to know.

Hold international conference calls between USA and most of the countries in Southeast Asia is straightforward with our global audio conferencing plans. We have toll free access numbers specific to 7 of the 11 countries in Southeast Asia, making it extremely convenient for your international participants in Indonesia, Vietnam, Thailand, Malaysia, the Philippines, and Brunei to join your global calls. Since these toll free access numbers work just like any other toll free number in those countries, participants do not need to dial their country’s exit code or make a potentially costly long distance phone call in order to join your audio conference. We also have some city specific access numbers in Southeast Asia, for example, Singapore City, as well as dial-out access. Our international toll free, regional, and dial-out conferencing rates are extremely competitive.

It’s a little trickier for participants in Laos, Myanmar, and East Timor as those countries are not currently supported with toll free access. The reasons for this vary, but not all countries have the infrastructure in place for toll free access to global conference calls. For example, East Timor was part of the Indonesian numbering plan up until 1999 when violence and Indonesia’s departure from the territory destroyed most of the telecommunications infrastructure. International access remains limited in East Timor.

However, they can still participate in your global conference calls. The two best ways to facilitate international conference calls between USA and Laos, Myanmar, or East Timor are:

  • Dial-out — With our dial-out feature, the call Leader can dial participants directly and then join them into the international conference call. It’s a simple process, and our dial-out rates tend to be our lowest. If you only need to connect a few participants, dial-out is a practical choice. If you have a long list of participants requiring dial-out, you could either enter their numbers in advance and let the system automatically dial-out to them at the appointed time or request our live operators to assist you with this. Learn more about the dial-out feature here.
  • The free Connect app — Our free connect app allows participants to join your USA to Southeast Asia conference call without having to dial an access number. It’s a convenient choice for any conferencing participant, even those who could otherwise access your call using a toll free access number. You’ll be billed for participants using the app at our low dial-out rates.
Sensō-ji, Taitō-ku, Japan

Hold international conference calls with your business associates in Southeast Asia is an affordable, flexible choice. We have extremely low rates and no minimum usage requirements. There are no contracts, no monthly fees, and you can cancel at any time. Sign up for an account today and pay only for the minutes you use.

Legacy – 119 global access numbers

Expanded – 150 global access numbers

Telecommunications and Your Business

Web, video, and audio conferencing make telecommuting much more practical.

How Telecommunications Can Give Your Business a Competitive Advantage

Telecommunications business services

The telecommunications tools you choose for your business can do much more than simply connect callers to your office; the right ones can give your business a competitive advantage.

So, rather than approaching a phone system or international conferencing plan as a necessary business commodity, think of how you can leverage them to your advantage. Below are a few ways that our contract-free telecommunications solutions can give your business an edge over the competition.

Less Overhead

Web, video, and audio conferencing make telecommuting much more practical. By utilizing a remote workforce, you can drastically reduce your office space. Not only does this reduce your rent, it also reduces your energy bills and other associated costs. With lower overhead, you’ll have more resources available to invest in other aspects of your business.

PBX systems are expensive, but there’s an alternative that can give you the same features such as auto attendant and extensions — and you won’t be tied down to the office. Our global virtual number plans act like a virtual PBX. You can set up your toll free virtual phone number to include an auto attendant, a personalized greeting, extensions, time of day routing, and more. You can even set it up so that incoming calls follow you from the office to your cell phone to any other phone number you may have or have the system respond differently based on the time of day. Moreover, our rates are extremely competitive and can scale with your business.

Conference calling is a great way to reduce the need for business travel, further reducing the costs of doing business. If you travel internationally, our pay-as-you-go international conference calling plans are an excellent tool to use in lieu of a trip. While some trips may be unavoidable, if you can reduce their frequency yet still interact with your international contacts in a meaningful, real-time manner, you’ll reduce your spending and have more time to spend on strengthening your business.

Easy Availability

Since your virtual PBX can ring all of your phones at once or in a sequence that you set, you’re less likely to miss an important phone call. Meanwhile, we offer global virtual phone numbers specific to more than one hundred countries and thousands of cities around the world. By ordering low-cost virtual phone numbers for the key regions you are targeting, your prospects and customers can more easily contact you simply by dialing a local phone number. There’s no need to establish and staff a local office anymore as virtual phone numbers allow you to answer international incoming phone calls virtually anywhere in the world.

Our international conferencing and video conferencing services facilitate global meetings, again, making you more accessible to your customers and prospects. Using audio or web conferencing can play an important role in building those important relationships.

Telecommunications business services Assist with Better Talent Acquisition and Retention

Earlier we mentioned telecommuting as a means of reducing office space. Employees appreciate remote work opportunities, which can help improve morale and retention. Telecommuting also widens your potential talent pool, enabling you to choose more qualified employees and build a stronger workforce.

Telecommunications business services with Audio, video, and web conferencing allow for real-time collaboration amongst your remote teams. They can interact face-to-face, share ideas, and share files with one another as if they were in the same building.

Improved Customer Experience

All of our tools can be used to enhance the customer experience. For example, where your competitor’s phone system may prompt callers to “press 2 for Spanish,” your virtual phone number can automatically route incoming calls from Mexico to bilingual CSRs who speak Spanish. Having the ability to hold audio, video, or web conferences with your customers on a moment’s notice enables you to respond better to issues.

Each of the above points is powerful on its own, and even more powerful collectively. It’s a tough market out there; you need every advantage you can get. Give us a try and see just how beneficial our business telecommunications tools are.

http://aitelephone.com

The Chemical Telegraph

These early chemical telegraphs set the stage for future devices that would later include the modern fax machine.

Origins of Telecom: The Chemical Telegraph

When you think of telecommunications, it’s really quite magical, isn’t it? Sending and receiving messages from around the globe in real-time (or close to it) is nothing short of amazing. But it’s not magic. Telecommunications is built on the imaginations of inventors who tinkered with wires, devices, and even chemicals in order to make their magic work.

One of these inventors was Samuel Thomas von Sömmering who, in 1809, improved on an earlier design by Francisco Salva Campillo for transmitting letters over a telegraph. Their designs used a series of wires to represent letters of the alphabet and numbers. Sömmering placed the wires on the receiving end into tubes of acid.

When an electric current was sent, the receiving wires electrolyzed the acid in the tubes in sequence. This released hydrogens bubbles next to the corresponding letter or number. An operator on the receiving end would observe the bubbles and then record the transmission. This technology was known as an electrochemical telegraph rather than the electromagnetic telegraph which opens and closes a circuit to establish a magnetic field, which then causes a mechanical movement.

Another one of these inventors was Alexander Bain, who invented the first technology believed to transfer images over a wire. His chemical telegraph, which you could consider an early fax machine, was patented in 1843 — still long before the telephone. It was an offshoot of the telegraph, intended to draw letters on one end and then re-draw them on the receiving end. Bain, a professor, philosopher, and amateur clockmaker, accomplished this by synchronizing two pendulums with a stylus to a clock. The motion scanned a flat metal plate containing letters of the alphabet line by line and then projected outlines of the letters onto a cylinder. The image quality was poor, but it certainly was proof of concept.

Bain faced what an article in Scientific America claimed was “unjust opposition” to his patent application by a rival caveat, Professor Morse’s chemical telegraph, which “…is not worth a single straw, and which cannot operate as a telegraph at all, that is as it is represented in his drawings, we humbly believe that the Chemical Telegraph of Prof. Morse was set up merely to blockade the path of another rival Telegraph.” Bain appealed the patent rejection and was ultimately awarded the patent. Bain eventually went bankrupt, and Scientific America observed a notable change in the inventor’s appearance “From being so much harassed and persecuted.”

The “image telegraph” soon followed, invented by Frederick Bakewell as an improvement to Bain’s chemical telegraph. Bakewell’s version replaced the pendulums with rotating cylinders and a metal stylus that travel across the cylinder as it rotated. The receiving end featured a similar setup, but with a chemical paper that was marked with the stylus as the cylinder rotated. He presented his invention at the 1851 World’s Fair in London. Not only could his device transmit text, it could also transmit simple lines. His version was not a commercial success, but the possibilities had certainly become apparent.

These early chemical telegraphs set the stage for future devices that would later include the modern fax machine.

Telecommunications Services Including International Conference Calls and
Global Call Forwarding Since 1996

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Sources:
https://www.scientificamerican.com/article/bain-the-inventor-of-the-chemical-t/
https://mysite.du.edu/~jcalvert/tel/morse/morse.htm
http://www.connected-earth.com/Journeys/Livingwithtelecommunications/Livinginthetelegraphage/Fax/index.htm
https://www.thoughtco.com/history-of-the-fax-machine-1991379
https://www.afax.com/frederick-bakewell/
https://faxauthority.com/fax-history/

Audio Video Conference Call Sound Quality

How to Improve the Sound Quality of Your Audio Video Conference Call

Audio video conference call is a fact of modern business life, but sound quality remains elusive — and frustrating — for many conference calling users.

Audio video conference call is a fact of modern business life, but sound quality remains elusive — and frustrating — for many conference calling users. Fortunately, there are measures you can take to improve audio. Below are a few tips to get you started.

Choose Your Service Provider Wisely

Test the services you are considering, paying close attention to audio quality. Starting with a high-quality service provider will help ensure that pops, low volume levels, echoes, and other distracting line noises don’t interfere with your audio or call-in video conference.

International Conference Call service with Superb Sound Quality

Set Up Your Environment and Minimize Distractions for your Audio Video Conference Call

Choose an appropriate environment, ideally a private, quiet area where you won’t be overheard and where the other participants won’t have to hear distracting background noises. Turn off phone ringers, audible alerts, and other potential noise makers such as fans, fountains, radios, and appliances. If you’ll be participating from home, instruct family members to stay out of the room. Pets are another concern when calling from home.

Use Mute

Use the mute function when not speaking. When dialing in using a telephone, the keypad command is *6. When using computer audio, click the microphone button to turn your audio on and off. All participants should be familiar with muting and unmuting their lines. If you’re hosting the conference call, you also have the ability to mute the lines of other participants.

Get a Microphone

Use a good quality cardioid microphone or headset. Cardioid microphones pick up audio from directly in front of the microphone rather than in a 360 degree field. Thus, when you speak into the microphone, your voice will be picked up but noise from behind the microphone (such as a computer fan running) won’t be picked up. If you used an omnidirectional mic, it would pick up everything. You could also use a standard headset typically used for phone calls.

Wear headphones

Not only do headphones help you to better hear other call participants, they’ll reduce the likelihood of audio feedback (make sure to turn off your computer’s speakers). Feedback occurs when a microphone picks up its output such as when you have the speakers turned up too high. Bypassing your speakers and wearing a headset will eliminate that problem.

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It’s smart to join audio and video conferences a few minutes early to make sure that you have plenty of time to test your microphone, speakers/headset, and webcam.

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