Perhaps a key person forgot to join the call, is experiencing technical difficulties, or is located in a country that lacks a toll-free or local access number.
Maybe the group needs to hear from a subject matter expert who is standing by to join the call upon your request. Either way, it’s possible to add attendees to a global conference call that’s already happening. Here are a few ways to accomplish this task.
Use the Moderator Dial Out Function
As the moderator of the global teleconference, you have access to controls regular attendees do not have. The dial out control allows you to temporarily step out of the call, dial the third party directly, and then return to the conference call with the third party joining in at the same time.
This can be done with just a few entries on your telephone’s keypad:
- Dial * 1 plus the individual’s phone number. Speak briefly with the other person about joining the conference call that’s currently in progress.
- Dial * 2 to return to the conference call and instantly add the other person at the same time.
When to use the moderator dial out function on your phone’s keypad: When you’d like to speak briefly with the attendee before joining him or her to the conference and can afford to pause the conference call while you do so. For example, lawyers often use this method to join a judge into a conference call in progress.
This way, the judge can join when the legal team is ready. Having set up the conference call and coordinated timing with the judge, you can dial the judge’s number and quickly announce that you’ll be connecting him or her to the conference call.
Use the Connect App
Our global conferencing service plans include access to a free app that makes managing your teleconferences extremely convenient. When running as a web app on your computer or mobile device, you have a variety of tools at your disposal, including the ability to bring other attendees into the conference call. You can even preprogram the attendee’s name and phone number into the app for even faster dialing.
Note: Attendees can also use the Connect app to connect to your conferences directly without having to dial an access number.
When to use the Connect app to connect an attendee into your global conference call in progress: When you’re at a computer or using a mobile device while moderating a conference call. With this method, you use the graphical user interface of the app rather than the phone’s keypad to initiate moderator dial-out.
Ask an Operator for Help
Our global conferencing plans are also supported by live operators who work 24/7 to ensure that the conference calling experience is the best it can possibly be. Our live, US-based operators are just a key press away (*0) and able to troubleshoot issues and connect attendees as needed.
When to use an operator to connect an attendee to your conference call: When you’d like to continue the conference with existing attendees while the operator calls and communicates with the attendee or when there are multiple attendees that need to be joined.
Whether an attendee is standing by to join your meeting for a short portion of it or you have attendees who are having trouble dialing directly, our global conferencing plans provide several alternate connection methods.