Mobile SIM Card | Frequently Asked Questions

Mobile SIM Card | Roam in over 170 Countries and Receive free SMS

Mobile SIM Card - Frequently Asked Questions



Answers

1. How does the service work?

The Mobile SIM Card service works by inserting a SIM card (small chip) into an unlocked GSM phone. When making calls, the system uses a simple automated call back process to connect you to your call destination.

#1. Insert your Mobile SIM card into your mobile phone and turn the phone back on. The SIM card slot is usually behind the battery. Remove your current SIM card and replace it with your new Mobile SIM. It might take a few seconds for the handset to find a mobile network; as soon as it does, the service is ready to use. Note: If the phone asks for the PIN number, enter the default PIN number "0000" and click "OK". To avoid entering the PIN every time you turn on your phone with Mobile SIM, change the PIN setting from your phone's SIM options menu.

#2. Dial the phone number of the person you want to call begining with "+" or "00" and followed by the country code and the phone number and press the "Call" or "Send" key.

#3. Your handset will display a "Calling" or "Wait for Call" message and start ringing in few seconds (certain phones may display a different message such as call cannot be processed, etc. Just wait the few seconds until your phone starts ringing).

#4. Answer the call as you usually do and you will be connected in few seconds to the number dialed.

2. What are the requirements to use a SIM card?

All you need is an unlocked GSM phone that will operate in the network of the countries you will be visiting. In order to find out in which frequencies your mobile phone operates, please check your phone's user manual or contact your mobile service provider.

3. How do I know if my cell phone is GSM?

In the US, ATT and T-Mobile operate GSM networks. Please refer to your phone's user manual or contact your mobile service provider to find out in what technology and in which frequencies your mobile phone operates in.

Carrier

Standard

AllTel

CDMA

ATT

GSM

Sprint / Nextel

CDMA / IDEN

T-Mobile

GSM

US Cellular

CDMA

Verizon

CDMA

Virgin

CDMA / IDEN

Metro PCS

CDMA

4. How do I know if my cell phone is not unlocked?

You will know when your phone is not unlocked if, when you insert the Mobile SIM card and enter your pin, the screen's display does not change or you get either of the following messages: "Insert SIM", "SIM not valid"

5. How do I make a call?

1. Dial the phone number of the person you wish to reach starting with "+" or "00" and followed by the country code and the phone number and press the "Call" or "Send" key.

2. Your handset will display a "Calling" or "Wait for Call" message and start ringing in few seconds (certain phones may display a different message such as call cannot be processed, etc. Just wait until your phone starts ringing).

3. Answer the call as you usually do and you will be connected in few seconds to the number dialed.

6. How do I check my SIM balance?

Several options may be used depending on the model of your phone:

1. Dial 099 and press the "Call" or "Send" key.

2. Choose "Check Balance" from the Mobile menu in your phone.

3. Dial *146*099# press the "Call" or "Send" key.

7. How do I recharge my SIM card?

1. From the Mobile menu, choose Add credit,

2. Insert PIN code

3. If the phone does not support the program functions of Mobile menu, insert PIN in the format *146*098PINcode#

8. Can I use the Mobile to send SMS?

Yes. Send and receive SMS according to your phone's user manual. All you have to do is to enter the recipient's phone number in the following format 00 + Country code + City Code + Phone number Incoming SMS messages are free.

Note: Certain phone models may not support direct SMS sending through phone's SMS menu. In this case, you can always use Mobile menu to send a text message as an alternative method. Remember, using Mobile menu to send your SMS is always cheaper than using your phone's direct SMS menu.

9. Will my credit expire?

Your Mobile SIM card comes with a 15 months of validity from the date of purchase. Every recharge will extend your validity for another 15 months.

10. Can I have a voice mail with the service?

Yes, voice mail is free and available upon request.

11. Do I have to pay connection, weekly or monthly fees?

Never. With your new Mobile SIM there are no hidden charges. We DO NOT charge any connection, weekly or monthly fees.

12. What will be my new mobile phone number?

With the purchase of Mobile SIM, you will receive an Estonia mobile phone number which can be dialed from anywhere to reach your mobile phone while you are travelling.

13. How long will it take for my SIM order to be delivered?

Delivery time will depend on the shipping option you chose at the time you placed the order. Please consult the link provided in the confirmation letter for order tracking purposes.

14. Can I receive SMS messages even if my call credit reached $0.00?

Yes, you can continue receiving SMS messages even if your call credit balance is $0.00

15. Can I receive calls in those countries with free incoming calls even if my call credit is $0.00?

Yes, you can continue receiving calls in those countries with free incoming calls even if your call credit balance is $0.00.

16. Can I receive text messages from my US local/toll free or UK local numbers?

No, text messages cannot be transmitted to your cell phone if sent to your local or toll free number. You can ONLY receive text messages if they are sent to your original Mobile SIM phone number.

17. Can I use a recharge PIN to add more call credit to my Mobile SIM even if my call credit reached $0.00?

Yes, you can use a recharge PIN to add more credit to your Mobile SIM even if your call credit balance is $0.00.

18. What if I don't have an unlocked GSM phone ?
You can add an unlocked GSM mobile phone to your Mobile SIM card order on the sign up form.




19.
Can I get an additional phone number that forwards calls to my Mobile SIM ?

Yes, see the sign up form to choose your optional call forwarding number. Currently available in some U.S. cities and the UK.

Mobile SIM Card service works by inserting a SIM chip into an unlocked GSM phone.

Incoming SMS messages are a free feature with any of the packages.


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Mobile SIM Card Specifications

Free incoming calls: 117 Countries

Free incoming SMS: ALL

Minimum Use Requirements:
None

Contract Length: No Contract

Monthly fees: None

Billing Increments: 1 minute

No Charges: For busy or incomplete calls

Cancellation: Anytime

Additional Fees or Surcharges: None, zero

Call set-up charges: None

Check Current Balance: Free

Optional local number: Optional USA or UK phone number that rings to your new SIM number. See sign up form for selection.


Expiration: The Mobile SIM Card will remain active for 15 months from the initial purchase date. Every recharge extends the expiration for an additional 15 months.

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Mobile SIM Card | Frequently Asked Questions