Mobile SIM Card - Frequently Asked Questions
Answers
1. How does the service work?
The Mobile SIM Card service works by inserting a SIM card (small chip) into an unlocked GSM phone. When making
calls, the system uses a simple automated call back process to connect you to your call destination.
#1. Insert your Mobile SIM card into your mobile phone and turn the phone back on. The SIM card slot is usually
behind the battery. Remove your current SIM card and replace it with your new Mobile SIM. It might take a few seconds
for the handset to find a mobile network; as soon as it does, the service is ready to use. Note: If the phone asks
for the PIN number, enter the default PIN number "0000" and click "OK". To avoid entering the
PIN every time you turn on your phone with Mobile SIM, change the PIN setting from your phone's SIM options menu.
#2. Dial the phone number of the person you want to call begining with "+" or "00" and followed
by the country code and the phone number and press the "Call" or "Send" key.
#3. Your handset will display a "Calling" or "Wait for Call" message and start ringing in
few seconds (certain phones may display a different message such as call cannot be processed, etc. Just wait the
few seconds until your phone starts ringing).
#4. Answer the call as you usually do and you will be connected in few seconds to the number dialed.
2. What are the requirements to use a SIM card?
All you need is an unlocked GSM phone that will operate in the network of the countries you will be visiting.
In order to find out in which frequencies your mobile phone operates, please check your phone's user manual or
contact your mobile service provider.
3. How do I know if my cell phone is GSM?
In the US, ATT and T-Mobile operate GSM networks. Please refer to your phone's user manual or contact your mobile
service provider to find out in what technology and in which frequencies your mobile phone operates in.
|
Carrier
|
Standard
|
|
AllTel
|
CDMA
|
|
ATT
|
GSM
|
|
Sprint / Nextel
|
CDMA / IDEN
|
|
T-Mobile
|
GSM
|
|
US Cellular
|
CDMA
|
|
Verizon
|
CDMA
|
|
Virgin
|
CDMA / IDEN
|
|
Metro PCS
|
CDMA
|
4. How do I know if my cell phone is not unlocked?
You will know when your phone is not unlocked if, when you insert the Mobile SIM card and enter your pin, the
screen's display does not change or you get either of the following messages: "Insert SIM", "SIM
not valid"
1. Dial the phone number of the person you wish to reach starting with "+" or "00" and followed
by the country code and the phone number and press the "Call" or "Send" key.
2. Your handset will display a "Calling" or "Wait for Call" message and start ringing in
few seconds (certain phones may display a different message such as call cannot be processed, etc. Just wait until
your phone starts ringing).
3. Answer the call as you usually do and you will be connected in few seconds to the number dialed.
6. How do I check my SIM balance?
Several options may be used depending on the model of your phone:
1. Dial 099 and press the "Call" or "Send" key.
2. Choose "Check Balance" from the Mobile menu in your phone.
3. Dial *146*099# press the "Call" or "Send" key.
7. How do I recharge my SIM card?
1. From the Mobile menu, choose Add credit,
2. Insert PIN code
3. If the phone does not support the program functions of Mobile menu, insert PIN in the format *146*098PINcode#
8. Can I use the Mobile to send SMS?
Yes. Send and receive SMS according to your phone's user manual. All you have to do is to enter the recipient's
phone number in the following format 00 + Country code + City Code + Phone number Incoming SMS messages are
free.
Note: Certain phone models may not support direct SMS sending through phone's SMS menu. In this case, you can always
use Mobile menu to send a text message as an alternative method. Remember, using Mobile menu to send your SMS is
always cheaper than using your phone's direct SMS menu.
9. Will my credit expire?
Your Mobile SIM card comes with a 15 months of validity from the date of purchase. Every recharge will extend
your validity for another 15 months.
10. Can I have a voice mail with the service?
Yes, voice mail is free and available upon request.
11. Do I have to pay connection, weekly or monthly fees?
Never. With your new Mobile SIM there are no hidden charges. We DO NOT charge any connection, weekly or monthly
fees.
12. What will be my new mobile phone number?
With the purchase of Mobile SIM, you will receive an Estonia mobile phone number which can be dialed from anywhere
to reach your mobile phone while you are travelling.
13. How long will it take for my SIM order to be delivered?
Delivery time will depend on the shipping option you chose at the time you placed the order. Please consult
the link provided in the confirmation letter for order tracking purposes.
14. Can I receive SMS messages even if my call credit reached $0.00?
Yes, you can continue receiving SMS messages even if your call credit balance is $0.00
15. Can I receive calls in those countries with free incoming calls even if my call
credit is $0.00?
Yes, you can continue receiving calls in those countries with free incoming calls even if your call credit balance
is $0.00.
16. Can I receive text messages from my US local/toll free or UK local numbers?
No, text messages cannot be transmitted to your cell phone if sent to your local or toll free number. You can
ONLY receive text messages if they are sent to your original Mobile SIM phone number.
17. Can I use a recharge PIN to add more call credit to my Mobile SIM even if my
call credit reached $0.00?
Yes, you can use a recharge PIN to add more credit to your Mobile SIM even if your call credit balance is $0.00.
18. What if I don't have an unlocked GSM phone ?
You can add an unlocked GSM mobile phone to your Mobile SIM card order on the sign up form.
19. Can I get an additional phone number that forwards calls to my Mobile SIM ?
Yes, see the sign up form to choose your optional call forwarding number. Currently available in some U.S. cities
and the UK.
|
