- These tips will help
- There are a few reasons why you could have sound
quality issues on a conference call.
- To avoid sound quality problems
- Always attempt to dial-in from a quiet location.
Whenever possible, use a phone unit that is hard-wired into the telephone lines. i.e. Use a landline versus a cell
phone if possible.
Mobile and cordless phones can pick up static. But if the conferee uses the mute feature [* 5], any unwanted noise
transfer to the conference call can be avoided.
Avoid speakerphones, if possible. Speakerphones will pick up any noise in the room, from the rustling of papers
to background conversations. Of course, it is not always possible to avoid using a speakerphone or a stand alone
conference table device.
And many speakerphones do not utilize "full digital duplex" technology, and callers can experience "clipping"
if they are making any noise while trying to listen to another speaker.
Of course, if you call from your cell phone, try and make certain you stay in a place where your signal is strong.
If you have to use a payphone, try to find a large bank of phones. That way, if one is producing static, you have
several phones to choose from to find one that works well.
If you find you are having a sound
quality issue
- Hang up and dial back into the conference call.
Many times these problems clear themselves up when the local bad connection is terminated.
Try using the "Mute" button on your phone. If the phone equipment is causing the problem, this may help.
Only "Un-mute" when you need to speak.
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Regarding Conference Call Equipment
Conferencing uses 'full digital
duplex' technology. This platform allows you the ability to speak simultaneously with another caller without any
clipping or degradation of the sound.
This technology is specifically designed so that it does NOT filter out any of the sounds coming into the conference,
to give you the clearest possible sound quality.
This means, however, that any static or disruptive noise that can be picked up through the microphone of a participants
phone will be audible and effect the conference.
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