Flat Rate Conference Calls | Questions
Unlimited Flat Rate Conference Calls Frequently Asked Questions What is the difference between a flat rate and a per minute rate? Our 'unlimited flat rate conference call plan is an all you can eat plan for one low flat monthly fee. A 'per minute' plan charges the account owner by-the-minute for each participant on the call. Click to View Flat Rate Plan Specifications   Is there a Live Conference Viewer feature ? Yes, it's an optional free feature that the moderator can use to gain more control over the conference call. Learn more about the Live Conference Viewer here. How can I find out how many participants are on the conference call ? Our system will tell the "moderator" or leader how many conferees are on the conference call by entering [* 8] on the keypad. Only the moderator will hear this message. This can be done at any time during the conference. This query can be done as many times as desired. Can I make simultaneous or more than one conference call at a time with the unlimited plan ? Each account is enabled for one conference call at a time with the unlimited conference call plan. There is one set of PIN codes issued per account. To host simultaneous conference calls, with another group of participants, you would need a second set of PIN's (an additional account). How do I pay for the service ? If you choose a flat rate plan, such as the unlimited flat rate plan or the toll free bucket plan, those plans are billed to a credit card in advance based on the size of the plan you choose. See the Unlimited Flat Rate Plan for more details. Do you offer international toll free access numbers for our conferees located in other countries Yes, we offer toll free access from many countries but only with the 'international conference call plan'. View a list of countries and rates here. What access number is dialed for the 'unlimited flat rate' plan ? Participants for the 'unlimited flat rate' plan dial a local access number connected to any of the seven conferencing bridges we use for the flat rate plan. These will be located in the central part of the U.S. such as Iowa, Nebraska, Texas, New Mexico, South Dakota, etc. Does it really matter what the access number is ? Learn more here. How do I know if the line quality of your service is good ? We have always used state-of-the-art conferencing bridges. We utilize AT&T digital lines. You can be assured that our multiple conferencing bridges are seasoned and work very well. We guarantee you will like our service and find it a valuable tool for your business. Is there a term contract for the account or can I cancel at any time ? The Unlimited Flat Rate Plans are on a month-to-month basis and billed one month in advance, so you can simply call customer service and inform them that you want to cancel. Is there a way to increase the sound volume on a conference call ? Yes, the leader or moderator can enter [* 4] on the phone keypad. This will immediately apply 'gain' (volume) to all lines in the conference call. Is your system "full duplex" ? Yes absolutely, our platform allows you the ability to speak simultaneously with another caller without any clipping or degradation of the sound. As the moderator, can I mute all of the conferees lines ? Yes, enter (* 5) as the moderator and all conferees lines will be muted, this is then called "lecture" mode. Can the conferees mute their own lines ? Yes, the participants can enter (* 6) to mute their phone and just listen. Will I get user instructions with all the features ? Yes, upon account activation you will receive an email with easy user instructions, your access number, a PIN for the leader and a PIN for the participants. Plus a list of keypad commands and a customer service toll free number should you ever need any assistance. Can we record a conference call and if so, at what cost ? Yes, our system will permit you to record conferences at no addition cost. The 'pay as you go' plan and the 'international plan' include free downloads of any recorded conference calls in the form of an MP3 file. The 'unlimited flat rate' plan and the 'toll free bucket' plans include the record feature and charge a fee to download the MP3 file. User instructions will show you how easy it is to record a conference for later play back. In addition, you can request that a conference call be extracted from the system and burned to a CD and postal mailed or FTP. The CD and FTP options are available at additional costs for the unlimited flat rate and toll free bucket plans.	I would like to know if it is just a flat rate per month and if you add a fee per minute, per person or a per conference call charge? This plan provides you with 'unlimited' conference calls for a flat monthly fee. For example, sign up for a 10 participant plan and you'll be able to host conference calls with up to 10 total participants and make as many conference calls as you require during the month with NO per minute bridge fees.   Unlimited Flat Rate Conference Calls - Sign Up Form   Unlimited Flat Rate Conference Call Plans » View Monthly Plans » How it Works » Questions » Plan Benefits » Flat Rate Plan Specifications » Access the Flat Rate Plan » Reasons to Use It » Optional Live Conference Viewer   More Conference Call Plans
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