Flat Rate Conference Call
Frequently Asked Questions
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- Can we record a conference
call and if so, at what cost ?
- Yes, our system will permit you to record conferences
at no addition cost.
The record feature is automatically
included in your account. User instructions will show how to easily record a conference for later play back. Callers
can call-in and listen to the recorded conference call.
In addition, you can request that a
conference call be extracted from the system and burned to a CD and postal mailed or FTP'd to you. The CD and FTP
options are available at additional costs.
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- Can I Sign Up for the 'Toll
Free' Bucket of Minutes Plan even though I am located in Canada ?
- Yes, however we offer a different rate schedule
for the Toll Free Bucket plan from Canada. Please inquire.
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- How can I find out how many
participants are on the conference call ?
- Our system will tell the "moderator"
or leader how many conferees are on the conference call by entering [* 8] on the keypad. Only the moderator will
hear this message. This can be done at any time during the conference. This query can be done as many times as
desired.
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- How do I pay for the service
?
- We can bill your usage to a personal or corporate
credit card or you can elect to be invoiced on an open account basis. If you choose a flat rate plan, it is billed
to a credit card in advance based on the size of the plan you choose. See the Flat Rate Plans page for more details.
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- Do you offer international
toll free access numbers for our conferees located in other countries
- Yes, we offer toll free access number in many
countries. View a list of countries and rates here. International toll free access numbers are 'not' available for the 'unlimited flat rate"
plans but are available for the 'pay as you go' plan.
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- How do I know the line quality
of your service is good ?
- We have always used state-of-the-art conferencing
bridges. We utilize AT&T digital lines. You can be assured that our multiple conferencing bridges are seasoned
and work very well. We guarantee you will like our service and find it a valuable tool for your business.
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- What can I do if some of my
conferees have noise on their end of the call ?
- If you have participants that are accessing your
conference call from a telephone that has some form of background noise, you can either 'mute' all lines except
your own moderator line by pressing [* 5] or ask the offending conferee to mute his/her line. They would enter
[* 6] to mute their individual phone line until they wanted to speak.
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- Is there a term commitment
for the account or can I cancel at any time ?
- The Unlimited Flat Rate Plans are on a month-to-month
basis and billed one month in advance, so you can simply call customer service and inform them that you want to
cancel at the end of the month.
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- Is there a way to increase
the sound volume on a conference call ?
- Yes, the leader or moderator can enter [* 4] on
the phone keypad. This will immediately apply 'gain' (volume) to all lines in the conference call.
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- Is your system "full duplex"
?
- Yes absolutely, our platform allows you the ability
to speak simultaneously with another caller without any clipping or degradation of the sound.
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- As the moderator, can I mute
all of the conferees lines ?
- Yes, enter (* 5) as the moderator and all conferees
lines will be muted, this is then called "lecture" mode.
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- Can the conferees mute their
own lines ?
- Yes, the participants can enter (* 6) to mute
their phone and just listen.
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- Will I get user instructions
with all the features ?
- Yes, upon account activation you will receive
an email with comprehensive user instructions, access number, PIN's and a list of keypad commands plus a customer
care toll free number should you ever need any assistance.
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