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3.9¢ Toll Free
Conference Call Plan - FAQ
- Q. Is there a contract
or a long term commitment?
A. This
plan is Pay-As-You-Go. There is no commitment other than to pay for the actual conference calls that you use as
a host.
- Q. How many participants
can be on one conference call?
A. You
can host a conference call with up to 150 attendees total.
Q. I need more than one
set of passcodes. How do I order additional set of passcodes for simultaneous use of the account by other groups
or team members?
A. Your
newly activated account will already include one set of passcodes, leader and attendee, so you can use the account
immediately upon receiving the activation email.
To add more
conference rooms for other groups or teams, simply log into your account and set up additional passcodes,
instantly. This would permit separate conference calls to take place concurrently under your single account.
Each set of passcodes can have it's own ID for accounting purposes.
To create a new set of conference codes you would do the following:
-Login.
-Enter a Conference Name, to be used on reports. It may be up to 12 letters, numbers or spaces. This is used to
label your reports.
-Enter a Description for your own reference.
-Press the "create" button
The system will instantly generate the codes for you online.
The new codes may used immediately.
- Q. I have callers
located in Canada, can they dial-in using the U.S. toll free access number?
A. Participants
in Canada dial-in using a Canada Toll Free number that we provide upon account activation. The cost is 6.9¢
per minute for participants that dial into the Toll Free Canada number. The USA attendee rate is 3.9¢ per
minute. Both U.S. and Canadian attendees can access the same conference call. We provide two different toll free
access numbers, one for USA and one for Canada conferees.
Q. I have callers located
in other countries, will they be able to call the U.S. toll free access number to get on my conference calls?
A. Probably
not without paying a fee to their international long distance phone company from their country.
What we do, however, is send you a normal (not toll free) conference bridge access number. This would be accessible
from any country. The caller would still need to pay for his/her access to dial into the U.S. from their country.
Or, if you have regular international conference calls with participants other than Canada, and you do not want
your international attendees to pay for access, then we do offer a different plan that provides Toll Free access
numbers in over 60 countries for international
conference calls.
Q. Is the Live Conference
Viewer included free with this plan?
A. Yes,
the Live
Conference Viewer is free. When you use the Live Conference Viewer,
you can do the following:
-enjoy advanced web-enabled control of your conference calls
-create and delete conference rooms
-view Caller ID to help know who is in your teleconference
-ability to mute or hangup attendees
-dial-out to bring someone into the call that may have forgotten to dial in
-stop additional attendees from entering a call in process
Q. Must I use the Live
Conference Viewer on each conference call or is it optional?
A. It's
included free but you do not have to use it. As the moderator, you can use the Live Conference Viewer anytime you
have web access. If it's convenient for you to use it, you'll gain the additional control it provides during your
conference call.
- Q. Do I need to schedule
a conference with an operator?
A. This
service is 'reservation-less' so it is not necessary to schedule a call. You simply make conference calls whenever you wish. Just
notify your participants, dial-in toll free and enjoy your account.
Q. Is there any
minimum monthly usage requirement?
A. None.
If you use your account you will be charged for the minutes used. If you don't use your account, there will be
no charges at all.
Q. Can I pay by
check?
A. Usage
for this plan is billed to a credit card. If you are a larger user and currently have verifiable monthly
conferencing costs of at least $500.00, invoicing is possible. Please inquire.
Q. Will this Toll
Free access line be available to my company 24 hours a day ?
A. Absolutely
yes, 24/7/365.
Q. Will my participants
be able to get on my calls at all times without getting a busy signal?
A. Yes
they will always be able to get on your conference call without hearing a busy signal.
Q. Is there a
way to view our current account usage online?
A. You can log into your account
and see the actual call detail report itemizing all conference calls to date, 24/7.
Q. How do I know
what the charges are for a conference call I just hosted?
A. After each conference call
that you host, you'll receive an email from the bridge that itemizes the entire call for your records.
Q. What will my conference
call participants hear when they dial-in to my conference call?
A. Your participants will hear
a voice prompt that says, "Welcome, you have reached the audio conferencing system, please enter your passcode
followed by the [ # ] key".
Q. Since I am the moderator,
what happens if my attendees dial-in to the conference call before I do?
A. Music on hold is always
on for any attendee if they arrive before the moderator (optional).
Q. Can beep tones be
turned off or on for entry and exit?
A. Entry and exit beep tones
are an optional feature. The feature can be modified by you when you login to your account and change that preference.
Q. Is there a way to
mute all of the lines so I, the leader, can speak without interruption?
A. Yes, simply press [ * 5
] on you phone keypad. That command will mute all lines except yours. Or you can use the Live Conference Viewer
and tick the button that says 'Mute'.
Q. What happens if one
of my participants knows he/she has a noisy line or has noise present in their phoning area?
A. That participant can press
[ * 6 ] on his/her phone keypad. That keypad command will mute the phone line immediately. Then unmute by pressing
[ * 6 ] again, when desired. The participant will still be able to hear the conference call while their line is
muted.
Q. Can I get a demo of
this service? Can my associates and I meet you on the conferencing bridge and actually hear the line and network
quality to discuss our requirements with you?
A. We would be happy to give
you the toll free access number and meet you on the bridge for a demo to discuss your potential use of the service.
Just give us a call or send an email to arrange.
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More Conference Call Plans
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American International Telephonics, LLC
9903 Santa Monica Blvd
Beverly Hills, California 90212 USA
1 800 600 6151 US & Canada +1 310 281 5539 +1 310 424 7149 Fax
Conference Call Services,
Reservationless Conference Call,
Conferencing Rates,
Savings
Calculator
International
Conference Calls, International
Toll Free Access Numbers, Phone
Conference Calls
Compare Costs, How
Conference Calls Work, Reservation-less Advantages, Applications for Audio Conferencing
Conference
Call Etiquette, Avoiding Sound Problems, Increase Conference Call Attendance, Web Conferencing
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• All Rights Reserved
3.9¢ Toll Free Conference Call Plan | How it Works
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